HomeMy WebLinkAboutAgreement_Water Service_5/20/2021_Aqua BackflowVillage
345 Tequesta Drive
Tequesta, FL 33469
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To: Jeremy Allen — Village Manager
From: Matthew Hammond — Utilities Director
CC: Dennis Rick — Customer Service & Billing Manager
Date: May 20, 2021
Re: Cross -Connection Control Program Services
561-768-0700
www.tequesta.org
Please find attached an agreement with Aqua Backflow for Cross -Connection Control Program
Services for your review and signature. Under this agreement Aqua Backflow will track all known
backflow prevention devices within the Village water system via a web -based system and notify
customers via letter when their device is due and past due testing in accordance with Florida
Statutes. In addition, Aqua Backflow will track the device testers, certifications and equipment
calibrations. The cost for these services will be directly passed along to the customer who will be
charged a $14.95 fee per test submission, $5.00 of which will be returned to the Village to cover
the internal costs of running the Cross -Connection Control Program. The initial term of the
agreement is proposed to be 1-year with the option to renew for additional terms should the
Village be satisfied with Aqua Backflow's performance.
Vice -Mayor Kyle Stone Mayor Frank D'Ambra, III
Council Member Bruce Prince
Council Member Laurie Brandon
Council Member Molly Young
Village Manager Jeremy Allen
No Text
VILLAGE OF TEQUESTA
AGREEMENT FOR CROSS CONNECTION
CONTROL PROGRAM SERVICES
THIS AGREEMENT FOR cross connection control program services
("Agreement") is entered into and effective this 20 day of , 2021 (the "Effective
Date"), by and between the V I L L A G E OF T E Q U E S TA, a Floria municipal corporation with
offices located at 345 Tequesta Drive, Tequesta, Florida 33469, organized and existing in
accordance with the laws of the State of Florida, hereinafter the "Village"; and Aqua Backflow, an
Illinois Corporation licensed throughout the U.S. with offices located at 977 Elizabeth Street,
Elgin, Illinois 60120, hereinafter the "Contractor" and collectively with the Village, the "Parties".
WITNESSETH
The Village and the Contractor, in consideration of the mutual covenants contained herein
and for other good and valuable consideration, the receipt and sufficiency of which is hereby
acknowledged by both Parties, hereby agree as follows:
1. SCOPE OF SERVICES: The Parties hereby agree to enter into this Agreement
whereby the Contractor shall provide labor, software/data input, software maintenance, and
management services as necessary to complete cross connection control data management,
backflow preventer & tester tracking, and public education for a Cross Connection Control
Program pursuant to all applicable statutory, licensing and Village code requirements. The Parties
agree to enter into this Agreement pursuant to the Cross Connection Control Program Services
proposal dated May 12, 2021, which is hereby fully incorporated into this Agreement and attached
hereto as Exhibit "A".
2. COMPENSATION: In consideration for the above Scope of Services, pricing
shall be pursuant to the prices provided in Option 2 "Cost Options & Review" found on page 16
of Exhibit "A". Payments shall be made in accordance with the Local Government Prompt
Payment Act.
3. TERM; TERMINATION; NOTICE: This Agreement shall be for a term of one
(1) year, commencing on the Effective Date, and shall automatically renew for up to two (2)
additional one (1) year terns until and unless either party terminates this Agreement. This
Agreement may be terminated at any time by either party upon thirty (30) days written notice to
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the other party. Notice shall be considered sufficient when sent by certified mail or hand delivered
to the Parties during regular business hours at the following addresses:
Village
Contractor
Village of Tequesta
Aqua Backflow, Inc.
345 Tequesta Drive
977 Elizabeth Street
Tequesta, FL �33469
Elgin, IL 60120
Attn: Matthew Hammond
Village shall pay Contractor $1,500 if the Village elects to terminate this contract within twelve
( l 2) months of the Effective Date of this Agreement for any reason other than lack of performance
by the Contractor. This reimbursement helps defray start-up costs.
4. RISK OF LOSS: Risk of loss, destruction, or damage of or to goods under this
Contract shall be assumed by the Contractor until acceptance of the goods and services by the
Village. All data obtained by Contractor on behalf of or from the Village remains the property of
the Village.
5. WAGES AND EQUAL EMPLOYMENT: The Contractor represents and
warrants that it will comply with all applicable Federal, State, and local laws concerning prevailing
wage rates regarding the services provided under this Agreement and all Federal, State, and local
laws concerning equal employment opportunities.
6. INSURANCE: The Contractor shall provide proof of workman's compensation
insurance and liability insurance in such amounts as deemed sufficient by the Village and shall
name the Village as an "additional insured" on the liability portion of the insurance policy.
7. INDEMNIFICATION: Village acknowledges that the services provided by
Contractor are intended to assist the Village in implementation and management of Village
services. The Contractor shall at all times indemnify, defend and hold harmless the Village, its
agents, servants, and employees, from and against any claim, demand or cause of action of
whatsoever kind or nature, arising out of error, omission, negligent act, conduct, or misconduct of
the Contractor, its agents, servants, or employees in the performance of services under this
Agreement. Village agrees that it does hold Contractor harmless and releases Contractor of any
claims of any kind or nature whatsoever related to any incident or injury resulting from any act or
omission not caused or substantially contributed to by Contractor. Nothing contained in this
provision shall be construed or interpreted as consent by the Village to be sued, nor as a waiver of
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sovereign immunity beyond the waiver provided in Section 768.28, Florida Statutes.
8. PUBLIC ENTITIES CRIMES ACT: As provided in Sections 287.132-133,
Florida Statutes, by entering into this Agreement or performing any work in furtherance hereof,
the Contractor certifies that it, its affiliates, suppliers, subcontractors and consultants who will
perform hereunder, have not been placed on the convicted vendor list maintained by the State of
Florida Department of Management Services within thirty-six (36) months immediately preceding
the date hereof. This notice is required by Section 287.133(3)(a), Florida Statutes.
9. INDEPENDENT CONTRACTOR: It is specifically understood that the
Contractor is an independent contractor and not an employee of the Village. Both the Village and
the Contractor agree that this Agreement is not a contract for employment and that no relationship
of employee —employer or principal —agent is or shall be created hereby, nor shall hereafter exist by
reason of the performance of the services herein provided.
10. INSPECTOR GENERAL: Pursuant to Sections 2421-2-432 of the Palm
Beach County Code of Ordinances, the Office of the Inspector General has jurisdiction to
investigate municipal matters, review and audit municipal contracts and other transactions, and
make reports and recommendations to municipal governing bodies based on such audits, reviews,
or investigations. All parties doing business with the Village shall fully cooperate with the
inspector general in the exercise of the inspector general's functions, authority, and power. The
inspector general has the power to take sworn statements, require the production of records, and
to audit, monitor, investigate and inspect the activities of the Village, as well as contractors and
lobbyists of the Village in order to detect, deter, prevent, and eradicate fraud, waste,
mismanagement, misconduct, and abuses.
11. E-VERIFY ELIGIBILITY. The Contractor warrants and represents that it is in
compliance with Section 448.095, Florida Statutes, as may be amended. No later than January 1,
2021, the Contractor shall: (1) register with and use the E-Verify System (E-Verify.gov) to
electronically verify the employment eligibility of all newly hired workers; and (2) verify that all
of the Contractor's subconsultants performing the duties and obligations of this Agreement are
registered with and use the E-Verify System to electronically verify the employment eligibility of
all newly hired workers. The Contractor shall obtain from each of its subconsultants an affidavit
stating that the subconsultant does not employ, contract with, or subcontract with an Unauthorized
Alien, as that term is defined in Section 448.095(1)(k), Florida Statutes, as may be amended. The
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Contractor shall maintain a copy of any such affidavit from a subconsultant for, at a minimum, the
duration of the subcontract and any extension thereof. This provision shall not supersede any
provision of this Agreement which requires a longer retention period. The Village shall terminate
this Agreement if it has a good faith belief that the Contractor has knowingly violated Section
448.09(1), Florida Statutes, as may be amended. If the Contractor has a good faith belief that the
Contractor's subconsultant has knowingly violated Section 448.09(l ), Florida Statutes, as may be
amended, the Village shall notify the Contractor to terminate its contract with the subconsultant
and the Contractor shall immediately terminate its contract with the subconsultant. In the event of
such contract termination, the Contractor shall be liable for any additional costs incurred by the
Village as a result of the termination.
12. SCRUTINIZED COMPANIES: For Contracts under $1 M, the Contractor
certifies that it is not on the Scrutinized Companies that Boycott Israel List created pursuant to
Section 215.4725, Florida Statutes, and that it is not engaged in a boycott of Israel. The Village
may terminate this Agreement at the Village's option if the Contractor is found to have submitted
a false certification as provided under Section 287.135(5), Florida Statutes, if the Contractor has
been placed on the Scrutinized Companies that Boycott Israel List created pursuant to Section
215.4725, Florida Statutes, or if Contractor is engaged in a boycott of Israel. For Contracts over
$1 M, the Contractor certifies that it is not on the Scrutinized Companies with Activities in Sudan
List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or the
Scrutinized Companies that Boycott Israel List created pursuant to Section 215.4725, Florida
Statutes. The Contractor further certifies that it is not engaged in a boycott of Israel, and that it
does not have business operations in Cuba or Syria, as similarly provided in Section 287.135,
Florida Statutes. The Village may terminate this Agreement at the Village's option if the
Contractor is found to have submitted a false certification as provided under Section 287.135(5),
Florida Statutes or if the Contractor has been placed on one of the aforementioned lists created
pursuant to Section 215.4725, Florida Statutes. Additionally, the Village may terminate this
Agreement at the Village's option if the Contractor is engaged in a boycott of Israel or has been
engaged in business operations in Cuba or Syria, as defined in Section 287.135, Florida Statutes.
13. ATTORNEY'S FEES: In the event a dispute arises concerning this Agreement,
the prevailing party shall be awarded attorney's fees, including fees on appeal.
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14. FORCE MAJEURE: The Contractor shall not be considered in default by reason
of any failure in performance under this Agreement if such failure arises out of causes reasonably
beyond the control of the Contractor or its subcontractors and without their fault or negligence.
Such causes include, but are not limited to: acts of God; acts of war; natural or public health
emergencies; labor disputes; freight embargoes; and abnormally severe and unusual weather
conditions.
15. CHOICE OF LAW: VENUE: This Agreement shall be governed and construed
In accordance with the laws of the State of Florida, and venue shall be in Palm Beach County
should any dispute arise with regard to this Agreement.
16. AMENDMENTS AND ASSIGNMENTS: This Agreement, all Exhibits attached
hereto, and required insurance certificates constitute the entire Agreement between both Parties;
no modifications shall be made to this Agreement unless in writing, agreed to by both Parties, and
attached hereto as an addendum to this Agreement. The Contractor shall not transfer or assign the
provision of services called for in this Agreement without prior written consent of the Village.
17. PUBLIC RECORDS: In accordance with Section 119.0701, Florida Statutes, the
Contractor must keep and maintain this Agreement and any other records associated therewith and
that are associated with the performance of the work described in Scope of Services. Upon request
from the Village's custodian of public records, the Contractor must provide the Village with copies
of requested records, or allow such records to be inspected or copied, within a reasonable time in
accordance with access and cost requirements of Chapter 119, Florida Statutes. A Contractor who
fails to provide the public records to the Village, or fails to snake them available for inspection or
copying, within a reasonable time may be subject to attorney's fees and costs pursuant to Section
119.0701, Florida Statutes, and other penalties under Section 119.10, Florida Statutes. Further,
the Contractor shall ensure that any exempt or confidential records associated with this Agreement
or associated with the provision of services contemplated herein are not disclosed except as
authorized by law for the duration of the Agreement term, and following completion of the
Agreement if the Contractor does not transfer the records to the Village. Finally, upon completion
of the Agreement, the Contractor shall transfer, at no cost to the Village, all public records in
possession of the Contractor, or keep and maintain public records required by the Village. If the
Contractor transfers all public records to the Village upon completion of the Agreement, the
Contractor shall destroy any duplicate public records that are exempt or confidential and exempt
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from public records disclosure requirements. If the Contractor keeps and maintains public records
upon completion of the Agreement, the Contractor shall meet all applicable requirements for
retaining public records. Records that are stored electronically must be provided to the Village,
upon request from the Village's custodian of public records, in a format that is compatible with
the Village's information technology systems.
IF THE CONTRACTOR HAS QUESTIONS REGARDING THE
APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE
CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING
TO THIS CONTRACT, PLEASE CONTACT THE VILLAGE CLERK,
RECORDS CUSTODIAN FOR THE VILLAGE, AT (561) 768-06859 OR AT
ImcwilliamsC&,tequesta.orQ, OR AT 345 TEQUESTA DRIVE, TEQUESTA,
FLORIDA 33469.
18. HEADINGS: The headings contained in this Agreement are provided for
convenience only and shall not be considered in construing, interpreting or enforcing this
Agreement.
19. SEVERABILITY: The invalidity or unenforceability of any provision of this
Agreement shall not affect the validity or enforceability or any other provision of this
Agreement and this Agreement shall be construed and enforced in all respects as if the invalid
or unenforceable provision is not contained herein.
20. WAIVER: No waiver by the Village of any provision of this Agreement shall be
deemed to be a waiver of any other provisions hereof or of any subsequent breach by the
Contractor of the same, or any other provision or the enforcement hereof. The Village's
consent to or approval of any act requiring the Village's consent or approval of any act by the
Contractor shall not be deemed to render unnecessary the obtaining of the Village's consent
to or approval of any subsequent consent or approval of, whether or not similar to the act so
consented or approved.
21. ENTIRE AGREEMENT: This seven (7) page Agreement constitutes the entire
agreement between the parties; no modification shall be made to this Agreement unless such
modification is in writing, agreed to by both parties and attached hereto as an addendum to this
Agreement.
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IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the
date and year first above written.
WITNESSES:
ATTEST:
Lori McWilliams, MMC
Village Clerk
AQY/A BjNgr KNjLOW, INC.
John SUrmont, President
(Corporate Seal)
VILLAGE OF TEQUESTA
By: JAremy Allen, Village Manager
``peal)
SEAL
INCORPORATED,:
1
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EXHIBIT A
5
CROSS CON ECTION CONTROL PROGRAM SERVICES
May 12, 202) 1
AQUA BACK F Y-DW'
977 Elizabeth Street
Figin, IL 60120
866-777-2124
Contact: Tom Staroske Tom(&Aq uaBackflo\k.,. coin
TABLE OF CONTENTS
Proposal Submittal
C.Scope ufpronm.sd............. ............... ........................ 6-7
D. Capability and Assigned PcrpnumcL...........................--- 0-13
E. AvmiKabilh«........—.---....—.....—....—.—'.—............ 14
F. Sustaimubi|itv/T13L Meth ....—.....—...' ..''...'—. I
G. Cost and Bcviem'........ ........................... ....................... 16
------------
A
AQUA
r847) 742-2296 ph (847)214-9696 fax
Protecting.your water supply from contamination .AauaBackflakv cnm
n ww. Trick My Back Nw .cum
Dennis Rick
Customer Service Manager — Water Distribution
Village of Tequesta
345 Tequesta Drive
Tequesta. FL 33469
561-76.1( -F30
drickra. eequesta.urg
Dennis Rick,
Cover Letter 1 Executive Summary
May 12, 2021
Thank yOu for the opportunity for us to provide you with a guide to our professional services. Aqua Backflokv
has a unique, global approach to solving a decades old paper -consuming and data entry nightmare ... Internet -
based tracking programs that can be funded specifically by those customers that have created this additional
expense and workload for you.
Each and every tracking program is unique and is set up to the specifications or requests of the water purveyor.
All forms, educational material. and letters can be customized to your program. You also always have full
unlimited access to your data, histories, site notes, tests, and more via your included online portal. Unlimited
utility users have 241-7-365 access to your up -to -the minute 'live' data.
Aqua Backflow is a spin-off of a 50 year -old plumbing & backflow firth. We incorporated over 15 years ago
and have been meeting ' exceeding our client's needs since inception. Our knowledge, professionalism, and
experience spans decades. Staff is comprised of licensed plumbers. backflow technicians & cross connection
control experts, inspectors, military, former municipal personnel. and more.
Aqua Backflow customers currently assists hundreds of water utility clients across roughly 20 states. Of all of
our customers, the smallest has only 18 backflow preventers, while our largest has over 50.000.
Services provided by us can be pick & choose, or we can implcmcnt and manage your entire cross connection
control program 10Wii per FDEP regulatory requirements.
Do you need physical site surveys andior inspections! Our team's experience and knowledge are unmatched!
Our site inspectors are certified boiler technicians, licensed plumbers, AND certified cross connection control
surveyors!
Cross Connection Control & FUG Management Services for Municipal and Private Utilities
A
AQUA
BACKFLQW
(847) 742-2296 ph (847) 214-9696 fax
Protecting your water supply from contamination 91 t.,+t% kauaf3;wktia%%- con,
t-,%v w. Trio k'0 � Back no%xum
Cover Letter 1 Executive Summary
Need to send a Water Use Survey? Easily done! Aqua Backflow's TrackMyBackflow program has automated
the process. A Water Use Survey post card can be mailed to any.all of your water customers with a unique
identification number on it. Your customer then goes to our website. enters the number, and answers a few
simple questions. our software takes it from there. It recognizes sites that need testing, sites that need
installations, and more. Notices then act sent to your customers as a follow-up. Elderly or water customers
without a computer can simply call our offices and staff will complete the 30 second survey while on the phone
with theta. Again, our program can be all-inclusive!
Conflict of interest? Not with Aqua Backflow. Unlike some tines that also operate large backflow testing
companies, we do not. We do not test, repair, or install backflow preventers. We also do not refer customers to
any specific tester. Rather, we have a full registered tester list on our website.
Need to generate revenue" Not a problem with our program. We can return and/or bank 100% of any excess
funds received on your behalf!
in review. Aqua Backflow truly is unique and innovative. Not only will your program he effective, eco-
friendly, and low cost. it will also be easy to use for your local testers. We regularly receive testimonials from
backflow testers stating that they love the simplicity of our program, love dealing with our courteous staff, and
have also noted that they have seen an increase in work since we took over the program. Water purveyors love
us too, as witnessed by the accolades Aqua Backflow receives from its customers.
There is no cost to you for our program - NOTHING! Utility -owned assembly tests are entered online by your
tester at no charge. You can even lock in pricing for up to 3 years. We have never raised our prices". To the
contrary, as we add more customers, we gain in efficiencies. Cost of Living (Consumer Price Index) increases?
NO! Increase our rates due to higher postage costs? NO!
Want to pay for your program in-house? Great! You won't find lower pricing than what we are offering you.
it's much less than if you were to buy the software, staff the program, and administer the program in-house!
Ask our water utility clients an&`or backflow testers ... Who has the best program, customer service, and
pricing? Aqua Backflow does. We hear it all the time.
Thank you again for your time and consideration. Feel free to contact me if you have any questions.
Sincerely,
Tom Staroske
Chief Operating Officer
Cross Connection Control & FUG Management Services for Municipal and Private Utilities
General Infr►rnwtim]
1) .Aqua Backflow- incorporated in 214Q6 and specializes in cross connection control programs.
99% of our business is backflow, while the remaining I °'u is Fats. Oils, and Grease (FOCI)
Programs.
?) We are owned and managed by plumbers,'backflow technicians. Both the President and COO
come from families of plumbers and certified backflow professionals.
3) Our staff members have backgrounds in the plumbing, backflow, military. and or municipal
water industry. They have also been trained extensively in cross connection control.
plumbing codes, and customer service.
4) To keep costs down, we operate out of only I office which is located in the Midwest. near
Chicago. We can always be at your doorstep within hours however, if the need arises.
5) Your primary contact is Tom Staroske, COO. All of our customers have come to expect (and
receive) prompt, professional, and courteous customer support from Tom as well as all other
managers and support staff.
6) Aqua Backflow has never worked with any subcontractors. All work is performed by
experienced. trained, and professional employees of our firm.
7) Aqua Backflow staff hold numerous licensing, certifications, and degrees, making us uniquely
qualified to manage your program.
S) We currently assist hundreds of water purveyors nation-wide with their program, with more
signing up regularly.
9) Aqua Backflow is an originator of online cross connection control tracking that includes online
payment methodology options. Many of the programs you see today. took our knowledge,
expertise. and experience to create their own program versions for themselves.
10) Aqua Backflow does not use an "Auto -Attendant" for answering incoming phone calls. Any and
all staff answer the phones and also answer anyY-all questions! Callers don't get transferred from
person to person.
Scope of Proposal
Progrant and scope of'work:
I . Track all existing as well as newly found and+or installed backflow assemblies
2. Track all testers, tester licensing, certifications, test kits and annual test kit calibrations,
3, Track the testing companies, employees, licensing. and certifications.
4. Track the quality and skill level of the testers. Verify that they are performing the tests per recommended
practices.
5. Send notifications of -test due" to the customer. 1' year educational tri-fold brochure can be included.
6. Send notifications of "past due" to the customer as applicable.
7. Send notifications of "final notice" via registeredicertitied mail to the customer (wily #*approved h'v the artiliti.
as there are additional costs associated with this sen4ce... can be.liurded br increased test entn)fee)
8. Send "test failure" notices for backflow tests that have been submitted to us indicating a test failure.
9. If the water purveyor has a cross connection control inspector, we will work with hinifher to gain compliance.
"Installation Due" notices, follow-up notifications, and corpliance are all included.
10. We train and educate your employees and local testers about your program via on -site visits, webinars, phone,
and email support.
11. We educate the public with mailers, brochures, written newspaper articles. informative websites. by answering
phones with educated office employees, etc.
12. ALL letters, brochures, educational material, etc. can be customized to each water purveyor.
13. Educational brochures will be forwarded to water customers as needed. We can include a brochure in our initial
contact letters with your water customer at no additional cost, if requested. The Purveyor can also receive up to
300 additional brochures annually to pass out as it pleases.
14. We will receive an electronic CSV file ( Excel) or similar database and your loose test reports from you initially,
listing all water connections, backflow prevention devices, contactimailing information etc. We immediately
begin tracking the existing backflow prevention assemblies.
15. Once testers are registered, they are issued a user name and password_ Data is easily entered into our
TrackMyBacktlow.com wrebsite by using the hazard ID assigned to each device or by serial number and/or
address. Each CCC hazard ID # .sfa,vs with the hazard indginilely!
Scope of Proposed
16. We encourage online data entry but will allow and accept occasional `off-line" backflow test results for those
testers that do not have access to a computer or are computer illiterate. Off-line fees apply.
17. Our offices are fully staffed from Ram — 6pm EDT weekdays_ We can be reached via our toll -free phone number,
fax. or email at any time during the business day & nights/weekends for emergencies.
18_ Utility staff will also receive emergency contact information and can reach us 24 hours a day.
19. There are never any licensing costs, software upgrade fees, new release expenses, hardware costs ... we are all-
inclusive. Utilities also have an unlimited amount of user access to all data on desktop PCs as well as on mobile
devices.
20. Large utility customers such as hospitals, universities, etc. can be invoiced directly through us.
21. You and your staff will have full online access to all tester, backflow, customer, customer and+'or tester notes,
reports, photographs, and much, much more through your unique and secure Utility Dashboard. Sample reports
available may include: Tests Due, Tests fast Due, New Assemblies Entered, Letters Sent, and any other report
you may desire from our database. if you would like a specialized report, we can create and store that report
template for you.
22. We do not plan or partake in scheduled software downtime in order to implement program.`software upgrades
and/or updates. All updates occur while our program is live_
23. Your utility will not need any special hardware, software, equipment, training, or anything to access your data
online. A basic computer workstation, laptop, tablet, smart -phone, etc. is all that's needed!
24_ We have included the computer software and data entry costs of adding your database into our systems_
25. All ofour programs and systems are professionally monitored 24"T365.
26. Data received on behalf of the water purveyor or directly from the water purveyor remains the property of the
water purveyor. Water and backflow information is kept in the strictest confidence and is not accessible or
distributed to anyone without the express written consent of the water purveyor. Upon completion of the
contract, all paper and electronic files will be returned to the water purveyor.
27. Informational and/or tracking websites maintained by us: www.TrackMyBacktlow.com
www.AquaBackflow.com www.BackflowCases.com www.TrackMyFOG.com
28. With hundreds ofeustomers across roughly 20 states (including in Florida), rest assured that you are choosing
the firm with the best customer service, customer support, water customer support, most experienced, and
lowest cost to partner with. Together, we'll make your program the best it can be! We have many customers
with 97%, 98%, 99%, even 100% compliance rates!
7
Firm Capability & Assigned Personnel
Corporate Background.. The Aqua Backflow Organization:
What differentiates our organization, programs, and services from others? Aqua Backflow has earned a nationwide
reputation for proactive, innovative, and professional cross connection control services and management. With
over 50 years in the plumbing and backflow prevention industry. we have strived to develop programs that meet
the needs of our customers, ensuring that you will receive the best possible services while conserving your, and
your water customers' dollars. John Skirmont is president, while Tom Staroske is the Chief Operating Officer and
both direct the company from corporate offices in Elgin, Illinois along with expert consultants and software,
programming, and other intellectual technology professionals. Our support staff is second to none.
While there are many attributes that set us apart from others in this industry, a few of these we consistently hear
from our customer -partners include:
Customer Service = Customer Loyalty:
Our ability to customize to meet our customer's needs is unsurpassed. Aqua Backflow is consumer focused and
result driven and as such, we can customize services according to a customer's needs & requirements rather than
trying to make a client fit "our box." While Aqua Backflow is recognized as a leader in the industry, we try to
maintain the "small company" approach to customized and personalized service. Even though we are living in a
society where names rarely matter, we feel it is important to know and build relationships with customers and we
do that by continued contact and visits to our customers.
Staff:
Aqua Backflow's office and field staff set us apart from our competition. Our average in -field of expertise time is
10+ years. Most have numerous cross connection control certifications for surveying, ordinance creation, an&or
program management. All have been professionally trained in customer service, software programs, plumbing
issues, and backtlow prevention. Staff walks a tine line as strong and compassionate advocates for your water
customers, while working to gain regulation compliance in order to protect your water distribution systems.
1T.
Aqua Backflow has a very strong internal IT department with programmers on staff, as well as long-term
relationships with several software, hardware, and web development professionals. This allows us to offer
immediate problem solving solutions to any issues that may arise. In addition, specialty reports can be
programmed to meet the customer's needs rather than only giving a customer the option of utilizing "canned"
report data.
8
John
President
Cassy & Pam
Accounting &
Bookkeeping
Executive Secretaries
Gail
Administrative
Assistant,
Customer Service
Maria
Educational
Products, Letters.
Customer Service
Nancy
Inspections and
Installations,
Customer Service
Site Surveyor
Firm Capahility & Assigned Personnel
Partial
Staffing Flow Chart
Tom
Chief Operating Officer
Compliance & Program
Issues Resolution
Tucker, Marv, Joyce
Earl
Katrina, Marlena Customer Service
Software
Mail, Survey Input, Supervisor
Developer,
Customer Service
Mobile Apps
Nate
Leslie
Software
- Office Manager -
Developer
Customer Service
Jeff
IT Systems
Pro j ec t
Manager
Manager
Cameron
Special
Projects
Day to Day Operations
Manager
Backflow Water Water
Tester Customer Purveyor
4
Firm Capability & Assigned Personnel
Some professionals available for your project...
- Contractor Information and Experience -
Vole• lhal them, rim mamr mom >vppur7 staIjme mberr Thal are ru,t It Vied
Jack Skirmont - President
Jack earned his Bachelor of Science and Construction Management from Colorado State University and his
certification of: Cross Connection Control Management; Cross Connection Control Survey and Inspection; and
Cross Connection Control Ordinance and Organization from the University of Florida - TREEO Center. He has
been a licensed plumber for over 20 years and an Illinois EPA Cross Connection Control Device Inspector for
over IS years.
Tom Staroske -Chief Operating Officer (COO)
Tom earned his certification of: Cross Connection Control Management; Cross Connection Control Survey and
Inspection; and Cross Connection Control Ordinance and Organization from the University of Florida - TREEO
Center, as well as Cross Connection Control Surveying from the University of Wisconsin - School of
Engineering, He has been a licensed plumber for over 35 years and has been performing Cross Connection
Control Inspections for over 25 years. Tom is also certified by the Texas Commission on Environmental Quality
(TCEQ) and the Illinois Environmental Protection Agency (IEPA) as a Backflow Prevention Assembly Tester.
Tom has managed office and field personnel on inspections, installations, and repairs for well over 20 years.
Leslie Craig - Office Manager
Leslie spent time as a US Navy diesel mechanic; she is very experienced and knowledgeable with "hands-on"
mechanical operations. She has held administrative positions where her responsibilities were to several senior
managers. Prior to joining Aqua Backflow over 10 years ago, Leslie worked in a local municipality for the
Finance director for over 5 years, She oversees all ofTce operations and also assists water purveyors by providing
requested infonnation or reports. Leslie also analyzes all electronic data, checking for accuracy.
Joyce Anderson - Customer Service Manager
Joyce has been office manager and in charge of customer service and dispatch for several mechanical contractors
for over 20 years. She has been with Aqua Backflow; assisting water purveyors, water customers, and licensed
plumbers and testers with any questions they may have for the past l0 years. She also assists all testers and
testing companies in the registration process and with their online data entry on a daily basis.
Gail Manning — Notifications Manager
Gail has been with us for 5 years and came from a strong customer healthcare service & billing background. She
creates and/or customizes all letters to the requests of the water purveyor and oversees mailing processing. Gail
also maintains the organization of all paper records and assists water purveyors and their customers with bringing
sites into compliance,
Jeff Beach - IT Systems Manager
Jeff earned his Bachelor of Computer Science from Carthage College. His day -today tasks include developing
and maintaining complex and critical systems. He also oversees the development and proper functioning of all
our websites, software and hardware.
Cameron Staroske — Special Projects Manager
With a Business Degree from Northern Illinois University as well as extensive training in Computer Sciences,
Web Design, and Finance, Cameron oversees any and all special tasks that require more than a quick resolution.
10
Firm Capability & Assigned Personnel
REFERENCES
tdozens more available upon request)
Alabaster Water Board
13 1" Street North
Alabaster, AL 35007
Contact: Kenyatta Dunnigan
Phone: 205-663-6155
Email: KLhumigauil.AlabasterWater.cum
City of Salida
340 West Highway 291
Salida. CO 81201
Contact: Da%id I.adv - Director of Public Works
Phone: 719-539-6257
Email: David.lady'u:cityofsalida.com
Village of Lincolnshire
I Olde Half Day Road
Lincolnshire, IL 6000%)
Contact: Max Glib - 1- ilittes Ski periorende,u
Phone: 847 913-2383
Email: macibtalincolnshin:il.eov
City of North Liberty
1 Quail Creek Circle
North Liberty, IA 5231?
C'ontac c ro,n Palmer - Building Official
Phone: 319-626-5736
Email: tpalmcr!gnorthlibcrtyiowa.org
City of Fort Wayne Utilities
_'Ml East Bem, Road
Fort Wayne, k 64802
Contact: k-liranda 13rtun - CCC Program Manager
Phone: 26("27-2543
Email: miruida.brtuttiil cityotlortw•ayne.org
Online tracking. Site inspections by Aqua Backl1o4v
Population:.32.000
BFP.s: ')f]
Online tracking. Site inspections by Utility staff'
Population: 5.500
RFPs, 500 c �, of •
S� LI�D
Online tracking and mailed site surveys
Population:.7.500
RFP.v: 8.50
incohishire
.N 'r.-a :a..
Online tracking. Site inspections by Utility staff
Potmlariatv 20 f 0 _
RFPs: 1,00
Online tracking. Site inspections by Utilitystaff
Population: '6h,Qflf!
RFPs: 8.500 ; ` ,�
H
City of Pleasanton - Utilities Online tracking. Site inspections by Utility staff
333 Busch Road Population: 83,400
Pleasanton. CA 94566 BFP.s: 3,000 i,.
Contact: Scott Walker - Backflow Program Administrator
Phone (925) 93 l _5527 �'�1
F.-Mail: swalkenu.cityofpleasantonca.=ov ..". ,;^:. �r:.� 3N.
City of Evansville
Water & Sewer Utilities
1931 Allens Lane
Evansville, 1N 47720
Contact: Jeff Merrick Regulatory Compliance Officer
Phone: 912-436-7K53
Email: jnterrickqueti%su,cont
Extremely proud to continually be chosen to
work for many branches of the Military across
the United States of America
Online tracking. Site Inspections by F.WSU staff
Pupulutio�rr 11A',UfN!
BFPs: 5,800
6 Evansville WATER AND SEWER UTILITY
D CSC w1 CCDOM
tad" VW
11
• AIR N/TIa NI: 60CN0
Firm Capability & _-assigned Personnel
HELPING PROTECT THE WATER FOR:
flu Cedar Falls Utilities
_ THE POWER OF SERVICE
CITY OF ALLEN Naperville
Population- 1002000 Population: 103,400 Population: 150,000
Backltow Preventers 2,200 Backflow Preventers: 9.100 Backtlow Preventers: 15,300
�e �y LAWREN E
H2O
BArCKFLOW 44 tin c.HauLEs
Population: 266,000 Population: 97.000 Populabon: 33,000
Backflow Preventers: 8 500 Backtow Preventers: 6,000 Backtiow Preventers 3,300
,n
citizens
energy group
Population: 57,200 Population: 214,000 Population: 862,817
Backflow Preventers: 4 NO Backflow Preventers: 221 + Back -low Preventers: 50,300
�t�4"Ppn'S ;firs?, • 81�
q �<
1•
Oak Park 'x01
Population: 32,300 Population: 52.3,00 Population: 118.000
Backflow Preventers: 1 200 Backlow Preventers, 1,500 Bacdow Preventers 5,800
NEW YORE(
AMERIC;AN WATER
r
r� ill �w
Iro1
k
Populatior: 41,600
Back'low Preventers: 1.700
roromncs ncoorotw�a.r
Populabon: 85=0
Backflrm Preventers 5,000
rHlot-
Pooulabon: 92,400
Bacduv Preventers 3,000
OMU
Population: 60.000
Backilo`ti• Preverters: 1.000
columbusutilities
warer Wastewater
Population: 350,000 Population: 26,600 Population: 7,500
Backflow Preventers: 12,500 Backflow Preventers:1,800 Backflow Preventers: 5.000
Population 47,2C0
Backnow Preventers_ 2.20C
Firm Capability & Assigned Personnel
Low-cost programs with high -end results.
The top portion below is a snippet of a newsletter
that gets sent regularly to local backflow testers U
by the utility.
CIS of FORT WAYNE
September 30, 2016
Cross Connection Control and Backflow Prevention News
Froi7i Fort Krnyne City f_ltilifie.s
In This Issue
COMPLIANCE RATE CLIMBS - THANK YOU
DISCONNECTION OF U%%7ER SERVICE CUE TO NON-COMPLIANCE
TURNING WATER BACK ON FOR INSPECTIOTA
•:• SUBMITTING TEST RESULTS PROMPTLY
DCDAs ON FIRE SYSTEMS
There are new changes to City Utilities' Cross Connection Cortroi & Backflow Prevention Program 1 We ask that you
please react this newsletter carefully.
•' COMPLIANCE RATE CLIMBS -THANK YOU
city utilities is proud to announce that since Aprd 1A 2016, the implementation date of the Track myBackflow.com website, the
backflow prevention device testing compliance rate has risen an incredible 30% with a current compliance rate of 91%! This could
not have been possible without your dedication and professionalism. We thank you, and we are excited to see this rate continue to
climb as we continually strengthen our program.
DISCONNECTION OF WATER SERVICE DUE TO NON-COMPLIANCE IMPORTANT
City 'Utilities works doligendy to ensure the safety and quality of our drinking water, including pursuing enforcement actions against
Unsolicited C rfthryr praises
I'm really l.king the services that Aqua Backflcw provides Your staff s great and it's so good to see peop a getting their dev,ces tested.
Tom Ruzicka, Water Division
Bartlett, It
Tom, that makes total sense. I cannot thank you enough. I have heard a lot of opinoon, different code intercretations, and some strange theory -es,
but you tied the code to commor sense. I w,11 make sure +ve get this installation cleaned up to meet the code. (A photo was sent to :aqua
Back; Iewfrorn the ViWge, o Cade question was asked, and on expJorotior was provided by Aqua 6ack0ow)
Zad SccxEaE. Building Official
Village of Lombard
t i+solicited Rackflnw Testerprui.w%
Customer service is pefiec: Pleasure :a: King with cusxmer service and very helpful Aqua Backtlow was :no best of help when I was originahy
introduced to them. Everyone at your company nas beer great and very helpful, I !List wish you would cover more areas because you are more.
reasonably priced than others and that helps with custerner sat sfaction,
Please keep up the great quality service. Have a great day
Mark Mueller, Choice Plumbing
It's absolutely delightful to call Aqua Backflcw and get personalized assistance from all the ladies, especially Joyce: She is always knoallecigpabie,
helpful, cheerf,il and patient and seerrs to know exactly what every oca t cn has. Staff takes the time to rev;ew test sheets that are submitted
Aqua Backflow. Wher something uccsr : look right she immediately calls to verify information. is comforting to know that our iriformation is
being protected against fraudu ent use. As a plumbing contractor, we would recommend Aqua Backflow be usec by every municipality to protect
the rwalth of their residents.
Maggie LePine. Code Mechanical, Inc
13
Availability
Tequesta, FL
Full Implementation Plan and Timeline
ACTIVITY
June 1, 2021 July 1, 2021
SCHGDULL• fin weeks)
I
2
3
4
J 1
6
7
8
9
10
11
12
13
CIMltracl reoerpL P.O. or:ul ube t'nun U[tlity
x
, Mly liv and coatiw knwl da Wae liven—g I irvP icablrl
x
CMaLUMI of eaMuuler notil.5es. hlmhLnas. etc.
x
x
x
Accept all lim d ,Uul uiaded IeA WSUILr U116I SULd-up
x
x
x
Water & baL'klIrlw' dalat%la receipt kPiti Utrlkh
x
Creation of L tility's new datbasc & program
x
x
Nelifrcatioa to local testetw of tlew proryam
x
Telcphollc. fax and online vaining for wstery
x
x
x x x
AMecting Training Utility staff
x
Mlcctiag,Training lueal badfluw tcse s
x x x
NcxSkht,:r & newsi mper anwks publisiwd
x
IWEL21 -Tell Ulu:" IIUttlr.71t n:attUrls 9lU cLe"Un0.r5
x
Illlpkn><nlatiun UI'oal M lYaeknlg program
I
I i x
We have included this implementation plan as a courtesy. Please recognize however, that Aqua Backflow can
customize this, or shorten it when needed.
During implementation, Aqua Backflow will work closely with your Utility contact person. Our implementation
team will work to ensure that all items are transitioned and implemented smoothly. Conference calls can be
arranged upon request. While many items can be completed in a short period of time, the recommended timeline
is shown above with additional information below.
Within 10 days of program approval:
• Aqua Backflow will receive, review, and sign into an agreement for your professional cross connection
control program services
• We will work with you for the creation of any specific features and/or functions that are not already
included in our proposed base program
• We will receive electronic data from you pertaining to your water customer database as well as an electronic
Backflow preventer database
• We will receive paper documents (test results) from you that have not yet been entered into your electronic
database
• We will receive your electronic logo and/or letterhead from you as you would like it to appear in your
letters
• Custom features, letters, notifications, educational material, news briefs and articles, and more will have
been created by us and have been approved by your staff
• We will have notified, met with, and trained Utility staff as well as local testers on your new program
features, procedures, and online access.
• Test [due notifications, including educational items, will be mailed before the month that your online
program tracking actually begins, to those backflow preventers where tests are due in that month
We work with Utility statt'to educate all local testers and water customers, and to receive and track tester
information, assigning user names and passwords once registered and approved,
14
Sustainabilih'1TBL 19cthodologi,
Sustainabilitv and Triple Bottom Line
I , To reduce the consumption of paper, trees, and fuel, electronic test submission programs are suggested
to all water purveyors. This is also why we have elected to email our proposal to you.
2. Although mailed notices to your water customers are standard protocol, often times a customer may
request email notifications instead. Email notification procedures save trees, paper, ink, and more.
Email requests are typically honored.
3. Aqua Backflow staff is trained on eco-friendly procedures, including but not limited to the following:
a) Turn off computers when not in use for extended time periods
b) Turn off lights when not working in specific offices or work areas
c) Recycle all water bottles and soda cans.
d) Office -supplied Municipal water for drinking is encouraged verses bottled water
e) Recycle all paper, cardboard, chipboard, plastics, ete...anything recyclable.
f) Open exterior windows when weather permits, verses using air conditioning
g) `Car pool to and from work when available
4. Aqua Backflow estimates that approximately 80% of its office "waste" is recycled
5. Our offices and personal homes have automatic setback thermostats to save energy
b, Our offices and personal homes have high -efficiency heating & cooling systems
?. Our office light fixtures utilize energy efficient fluorescent ands -or LED light bulbs
S. Individual offices, copy rooms, server rooms, etc. utilize motion sensing automatic light switches
9. In an effort to curb underemployment, Aqua Backflow supports efforts in giving our employees what
they need in providing a comfortable, safe, and fun work atmosphere as well as providing enough
income to support them. The majority of part-time employees become full-time employees,
10_ Allowing our employees to retire comfortably, Aqua Backflow offers a 401k program with generous
match contributions.
11. For employees physical and mental health, Aqua Backflow includes many Health Insurance plans
12. Aqua Backflow believes in contributing to local causes, such as schools & churches. We also are a
regular contributor to the Water for People organization.
13. We encourage and pay for our employees to further their education. Microsoft products, college
courses, cross connection control courses, and much more are available to our staff at no cost
14. We have a firm belief that our employees are family. Mental and financial assistance & support are
given to those in need.
15. Time off is freely given to those with health issues, family health issues, and other private concerns.
1s
Cost Options & Review
Population: 6,071 Total Water Connections: 5,070 Non -Residential Connections: 400 tmti
Total Backflow Preventers: 1,200 Total Utility -Owned Backflow Preventers:40iesu
►BASE PROGR9,'4f:... ...... ... ...... ........... ..._...... ...... ... ...... ...... ... .......... Purveyor Annual Cost ......S 0.00
BASE PROGRAM includes. Notifications, educational material, creation of database. software, maintenance, secure online
water purveyor dashboard with frill real-time data access, and much more! Also includes: Tracking all backfow preventers,
testers, testing companies, test kits & calibrations, etc, for annual certifications.
Base program is tester funded whereby testers pay S9.95 pr.-r test submission entered online.
► 1-3 year contract: Initial here to accept Base Program for Years
SAMPLE OPTIONS
Based an the quantities shown aho►w_ othcroptlons are availahle
OPTION #1: Tester funded & Certified Letters - initial here to add Sl oo to the ding tNe & accept this option far k'rars
►Includes BAST' PROG94 X1 above PLUS all necessam 3" notices (for non -compliant) will he .sent via cent jied mail
Testers pay (S 10.95ea) for entering test results online.. . . I ............... Purveyor Annual Cost ......S 0.00
OPTION #2: Tester funded & Revenue Generator - initial here to accept this option ai S for ,xrars
lip- Includes BASE PROGRAAf above
EX: Testers pay (.S 14.95ea) for entering test results online........ Eitiniated Purveyor Annual REVENUE S 6,000,00
Any amount can be used as a tester tee. The water purveyor selects the fee to be implemented. Amounts above our S9.95 fee
can be utilized to help cover other purveyor administrative costs and can be `banked' or returned via check, funds transfer,
or similar to the water purveyor monthly, quarterly, or annually. Can be utilized on Base Progm, rn, Option # 1, or other options
OPTION #3: Utility & Tester funded - tnitial here to accept this optiovt.la years
►Includes BASE PROGPOM above f 1fater purveyor pays $5.00for each test result entered. — invoiced monthlh j
Testers pay (S 4.95ea) for entering test results online .....................Estimated Purveyor Annual Cost S 6,000.00
OPTION #4: Utility funded - hririal her, to accept this option tar verrrs
►Includes BASE PROGRr1AI above [Discounted to a S9.50ea fee when paid monthly via check or EFT]
Testers pay (S 0.00ea) for entering test results online .....................Estimated Purveyor Annual Cost S 11,400.00
'Nailed Surveys: fxaittal here ter accept thisseni[:t and to he invrrirerl uv uppfiruhte:
Post card mailed and tracked by Aqua Backflow. Surveys are entered online at TrackMvBackflow.com.......... S 1.00 ea
Paper surveys art., not cco-,lriexaall4' and are letbor inte,tsivt• to enter the data. Cher process is c•ompkiety automated & irtctaaalts Follow-up,xoticcs king sent.
Caaw& and revenues are estimated and are hawed on the quantity aj'tects entered each ,aary„th
Notes:
* Other than what is noted on this page, there are no start-up, program, registration, tester, or filing fees.
* Purveyor -owned backtlow preventers do not incur any data entry tiling fee.
Aqua Backflow recommends Base Program or Options #1 - #2, us ro ur annual cowl will never change. Realize that any
utility -funded program may see an increase in costs as more bac,£flow preventers are found and placed into the s_vstenr
16