HomeMy WebLinkAboutPresentation_Regular_8/8/2024 (3)Utilizing AI in Administration InternNicholas Gambale The
AI in Local Government and improve resident interactions. infrastructure conditions to improving community engagement, AI can make government processes more efficient presents numerous
opportunities for local governments to enhance public services. From assessing AI operations.Current use cases of AI in local government are focused on enhancing public service and
optimizing internal towns, and villages are at the forefront of this technological evolution. The use of AI has become one of the most important issues for local governments across
the United States. Cities,
Type Types of AI Vectra AIDefender for Endpoint, Qradar, Microsoft IBM , Cisco SecureX, CylancePROTECT, DarktraceCybersecurity PlatformsVC3, Verbit PlanScore, Otter.ai, Granicus, PlanSoft,
Grammarly,-CivicEngage, E, CityGrows,ChatGPT, Accela, BlueBeamWorkflow OptimizationAutomation and -Natural Language ProcessingUrbanLogiqModeling, Predictive IBM SPSS Modeler, RapidMiner,
SAS Predictive Analytics SoftwareSoftware, QGIS GIS, Pitney Bowes ArcGIS, Information Systems (GIS)Geographic -Geospatial Analysis Tools Insight, GovPilot, OpenGovClearGovGovernment
Performance Management Softwarelearn, TensorFlow-, PyTorch, C3.AiMachine Learning FrameworksName of Softwareof Software
Resident Interactions know what to train next if the VOTBot cannot answer a specific question. VOTBot. I encourage residents to use that tool to answer questions they have, as it saves
them time and helps us My first assignment of my internship with the Village was helping the Village Clerk, Lori McWilliams, train the wider arrays of questions that have not been
taught. to be trained to answer specific questions, but automatically learn with enough use to eventually be able to answer In recent years, many municipalities have set up AI Chatbots
to respond to resident questions. These programs need resident interactions.AI presents opportunities for cities to automate routine and formulaic government services and streamline
their
Building Department consuming tasks. -spent on repetitive, timeimproves the efficiency and accuracy of these processes while minimizing time Code Council (ICC), plan review, applications,
and permitting automation through AI According to the National Institute of Building Sciences (NIBS) and the International compliance. continue to use and develop with AI to aid in
the application process and code Building Director, Wayne Cameron, and Nara Cavalcanti: the department could AI programs to streamline operations.PlanSoft, which implements various
-The department also uses a software called EUtilizes AI for public information processes and interdepartmental communications.
Clerk’s Department meetings. public minutes for consuming tasks. For example, AI software could be used to quickly analyze and compile -as well as for reducing timeepartment could continue
using AI as a tool for social media by analyzing metrics and maximizing engagement dlerk’s cThe Friday newsletters, and other official municipal records so they are compatible with
screen reading technology. requirements under the American Disabilities Act (ADA). This process involves using AI software to format public notices, uses AI is for satisfying the clerk’s
department of the most important ways the Lori McWilliams and Diana Manali: one and Village social media. to legislators, including intragovernmental communication, public notices,
press releases, letters One of the leaders in AI utilization in the Village. In addition to the VOTBot, the department uses AI in numerous areas,
ZoningCommunity Development / Planning and development, urban planning, smart growth, and sustainability.Utilizing AI in these departments in the future could lead to developments in
affordable housing and real estate review, zoning inquiries, land use patterns, and transportation and environmental impact data. on repetitive tasks such as: permits, applications,
analyses, optimization of land use, code and ordinance properties in the Village. Additionally, the department could benefit from implementing AI to reduce time spent Director Jay Hubsch:
the department uses the Palm Beach County GIS software to view zones, overlays, and mechanisms.Utilizes AI for interdepartmental communications as well as Geographic Information System
(GIS) software
Finance Department budget processes. considered full AI software, but they are programs which use AI elements to improve construction. Programs like ClearGov, OpenGov, and GovPilot are
not planning, and forecasting, Implementing AI into finance departments has other benefits involving budget enabling them to work on more important projects.—save department employees
that VC3 could save more than $5,000 a year, not to mention the valuable time it would Snyder, it would cost $4,500 to install. This is great price considering the initial estimates
accounts payable, PNC transactions, and bank reconciliation. According to Director Jeff The software is called VC3 and it could automate processes involving procurement cards, repetitive
tasks. consuming, -Currently in the process of implementing AI software to help automate time
Fire Department / Emergency powered 24/7 dispatcher to monitor incoming distress signals. -AIthat help identify and organize disaster data, predict the financial and safety implications
of a disaster, and even an Other areas where AI has enhanced operations in these fields involve machine learning and data science approaches relief to ensure maximum effectiveness
in public safety. programs, and using GIS software with predictive analytics to see vulnerable areas and run simulations of disaster be useful in drafting policies and standard operating
procedures, maximizing efficiency in the creation of training Chief Trube and fire administration: further implementation of AI in the fire department/ emergency operations could not
yet policy). Utilizes AI software like ChatGPT for office communications including memos and bulletins (general orders that are Operations
Human Resources / Risk Management process. Working on Administering an AI policy to create a safe environment would help every other department through this It would be important to
protect employee privacy and data security when implementing AI into HR operations. hiring and recruitment, learning and development, and performance management. are: the top areas
where AI is being used to support HR activities Management, Reid and the Society for Human Resource Merlene According to Director There are numerous ways AI can be utilized in human
resources and risk management. technological advancements to enhance operations. not considered AI, but it is another example of how the Village’s departments have shown the ability
to adapt and use a software called BambooHR, which helps streamline HR processes and data management. This program is tilizes U
Information Technology attempts can significantly increase the security of Village records and data. cybersecurity. Improved automatic monitoring of traffic flows and filtering phishing
One of the most important aspects of using AI in this field is the enhancement of plan so every department can have access to it. Village IT is currently in the process of purchasing
the commercial ChatGPT license continue to change, the way the Village operates from an everyday perspective. or should be installing some form of AI software. Utilizing AI has changed,
and will Director Brad Gomberg: every organization and municipality is either currently using of AI software into Village operations.One of the departments that will be impacted the
most from further implementation (IT)
Parks and Recreation resident experiences at Village facilities and events.better service delivery, and enhanced lead to more proactive management, , integrating AI into Parks and Recreation
operations Overalland conservation. monitoring environmental and predictive maintenance, safety and security, community engagement, experience. Utilizing AI can also help with efficiency,
resource management, and resident enhancing including can significantly benefit from using AI in various ways, Corbitt: the department Director Not currently using AI software for
any of its operations.Department
Police Department crucial to carefully maintain the security and privacy of citizens.policing, video surveillance, and records maintenance. However, it is Municipal police departments
can utilize AI in other areas like predictive engagement and public information measures like social media. based training (Inveris) along with community -more enhanced scenarioChief
Medina and Assistant Chief McGrew: Village PD could use AI for handled. unique challenges due to the sensitive nature of the information being releases. However, using AI in law enforcement
brings about media information and various public ChatGPT for Utilizes AI programs like
Public Works Department predictive maintenance of roads and sidewalks, and traffic management for safety regulations.Other areas where AI could be utilized in public works include, asset
management, resource allocation, rep, tabulations, and recurring work orders. psontracts, agenda cwon processes involving bids (technical information and evaluations), operations.
Implementing AI in the department would be beneficial in significantly reducing time spent Chambers: AI will continue to become increasingly prominent in everyday organizational Doug
Director urrently uses AI for general office and interdepartmental communications. C
Water Utilities sensors to detect leaks in water pipes and proactively address water utilities issues.Florida Atlantic University has implemented AI in a number of its engineering programs,
including the use of wearable nature of the department, AI would be a helpful tool in enhancing efficiency. encompassing -predictive maintenance, land use optimization, and environmental
impact assessments. With the widedepartment. Utilizing AI can make information easily accessible to water plant operators while also aiding in Director Marjorie Craig and my fellow
intern, Diego Boada: there many exciting ways AI can be implemented into the influential. of the departments where AI can be the most that helps with all forms of written communication.
This is one Currently utilizes AI for various administrative and communicative functions, including a program called Grammarly Department
Conclusion residents. se of AI could help the Village continue to ensure maximum efficiency and effectiveness with taxpayer dollars, in service of thehuman touch. By integrating AI,
employees can be freed up to engage even more effectively with residents. Increasing the use being said, it is crucial to preserve the characteristics that help define Tequesta: personalized
customer service and That operations.can continue to be a leader in South Florida in this arena by further embracing AI as a tool to enhance Tequesta is already adapting to advancements
in technology and leveraging AI to enhance government efficiency. The Village .Implementing AI software that streamlines governmental processes will enhance productivity and performance
in the Villageprominence of AI in local government processes, emphasizing the importance of using AI as a tool and not as a crutch. every discussion I had with department heads, a common
theme emerged: each department acknowledged the increasing In
Utilizing AI in Administration InternNicholas Gambale the