HomeMy WebLinkAboutPresentation_Workshop_Tab 02_3/2/2026 2024 VS . 2026 CITIZEN SURVEY
Village Manager - Jeremy Allen
Purpose
This presentation compares the 2024 and 2026 Citizen Surveys
using a broader satisfaction indicator tkat combines:
•Neutral
•Satisfied
•Very Satisfied
This approach captures overall resident comfort and
acceptance, not just strong approval.
PARTICIPATION AND
DEMOGRAPHICS
Participation & Demographics
Response Volume
•2024: 452 total responses (Q1)
•2026: 268 total responses (Q1) \
Participation declined —41% from 2024 to 2026.
Pitch Deck
Residency Tenure
2024 (262 responses to Q2)
•Largest groups:
•5-10 years (22.5%)
•11 -20 years (22.5%)
•21 -30 years . o
2026 (159 responses to Q2)
•Largest group:
•11 -20 years (27.7%)
•"Less than 5 years" increased to 18.2%
Trend: Slight shift toward newer residents in 2026, but still dominated by
mid-tenure residents (11 -20 years).
Executive Overview
When including neutral, satisfied, very satisfied responses:
•Overall sentiment remains very strong across most service categories
•Even areas that declined in strong satisfaction (e.g., water system) still show
high overall acceptability
•The largest softening remains Water System & Quality
•Parks and public safety continue to perform exceptionally well
i
i
Public a ety
Public safety remains the Village's highest-performing service category when
including neutral responses.
zz C tegory 2024 2026 Change
ice Services 94.2% 92.4% Slight decline
Fire 'Services 88.2% 87.7% Stable
Parks & Recreation
Parks show exceptionally high overall acceptance in both years, with a
modest improvement in 2026.
Category 2024 2026 Change
Parks & Facilities 93.6% 96.2% Increase
Recreation
86.3% 85.9% Stable
Programs
Pitch Deck 7
Infrastructure & Utilities
Key Observation:
Even though Water System strong satisfaction dropped significantly,
overall comfort (including neutral) remains above 80%. However, the
9-point decline indicates reduced confidence.
This aligns with water quality concerns expressed in 2026 comments
Category 2024 2026 Change
Maintenance of
84.7% 88.7% Increase
Streets
Maintenance of
85.1% 80.1% Decline
Sidewalks
Stormwater
76.0% 72.7% Slight decline
Management
Water System &
90.9% 81.7% Notable decline
Quality
Communication & Customer Service
Communication remains broadly positive, but there is a measurable shift
from strong satisfaction to neutral in 2026.
Category 2024 2026 Change
Customer Service 85.9% 87.4% Increase
Communication
96.2% 89.9% Decline
Effectiveness
Environmental Action
When including neutral responses, environmental action sentiment improved modestly.
Category 2024 2026 Change
Village Action on
69.8% 72.8% Increase
Environmental Concerns
Code Enforcement
When including neutral :
•Most enforcement categories range between 65%-75% overall acceptance
•Dissatisfaction remains concentrated among a smaller but vocal subset
•High " No Experience" responses persist
No dramatic shift between 2024 and 2026.
Overall Sentiment Pattern
Using Neutral + Satisfied + Very Satisfied:
Areas That Improved
•Parks & Facilities
•Street Maintenance
•Environmental Action
•Customer Service
Areas That Declined
•Water System (most notable)
•Sidewalk Maintenance
•Communication Effectiveness
Areas That Remain Exceptionally Strong
•Police
•Fire
•Parks overall
Village of Tequesta Citizen Survey Comparison
nterpretation Combined Sentiment (2024 vs 2026)
100
When using neutral, satisfied, very o � 2024
� 2026
satisfied metric: N 80
*The Village maintains very high overall z
> 60
service confidence +
*The community is not broadly 0 40
LA
dissatisfied +
R 2a
•The shift appears to be from "very
satisfied" to "neutral " in some areas z
*Water quality remains the single most
sensitive issue
Bottom Line for Council
Even including neutral responses, over 80%
of residents express acceptable or
positive sentiment in nearly every major
service area.
Strategic Planning Implications:
• Protect and reinforce high-performing areas:
- Public Safety (Police & Fire)
- Parks & Recreation
• Restore confidence in infrastructure systems:
- Water Quality & System Transparency
- Stormwater & Sidewalk Maintenance
• Improve communication strategy:
- Shift from reactive updates to proactive
• Address quality-of-life enforcement priorities:
- Golf carts, e-bikes, construction oversight
• Align capital investments with resident confidence gaps
- Prioritize projects that directly improve trust metrics
• Goal: Move neutral sentiment back to strong satisfaction.