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HomeMy WebLinkAboutAgreement_General_05/17/2010 (3) AGREEMENT deltacomTr, Accountable Business Solutions I CE Date: 5/4/2010 Quote ID: Q6UJ9A14XUBM Presented By: Digital Telecommunications Tony Deluca 904 - 725 -7483 Customer: Village of Tequesta Telephone #: 561 - 575 -6200 Address: 357 Tequesta Drive Tequesta , FL 33469 Tax Exempt -- YES Term Plan -- 3 Year(s) Location: Tequesta Drive Service Description (QTY List MRC Local Service SimpliciT Plus IP 1 1,017.00 1,017.00 SimpliciT -Plus IP 3.0 Mg 1 0.00 0.00 Simplici -T 3.0 N12 Option 1 100.00 100.00 Simplici -T 3.0 PRI Voice Only 1 880.00 880.00 Callsaver Basic Voicemail N/C - Declined 1 0.00 0.00 DID 20 Number Block 15 5.00 75.00 Local Volume Discount 35 % (9.55) (334.25) Local Volume Discount 15 % (10.17) (152.55) Local Additional Volume Discount 30 % (9.55) (286.50) Local Additional Volume Discount 40 % (10.17) (406.80) Local Term Discount 10 % (3.34) (33.43) Local Term Discount 10 % (4.58) (45.77) Internet/Data Dynamic Internet Bandwidth 1 0.00 0.00 Long Distance T_5000 Package 100% Waived 1 0.00 0.00 T_5000 Out 0.00 Rates /Overage Inter 0.0566 Rates /Overage Intra 0.0566 T LID Outbound 0.00 Rates /Overage Inter 0.0566 Rates /Overage Intra 0.0566 Long Distance Included Minutes 5000 0.00 0.00 Conference Calling Free Minutes 100 0.00 0.00 Toll Free Service Fee N/C - Declined 1 0.00 0.00 Long Distance Included Minutes 600 0.00 0.00 Conference Calling Free Minutes 100 0.00 0.00 Toll Free Service Fee N/C - Declined 1 0.00 0.00 Misc. Fees Secure IP Setup Charge 1 250.00 0.00 Secure IP Setup Charge Waived 1 (250.00) 0.00 Adtran 612 1 0.00 0.00 Equipment Maintenance Coverage 1 12.95 12.95 Internet/Data MPLS Gold Level 1 55.00 55.00 Secure IP Gateway 1 108.90 108.90 1- Page 1 of 4 QuoteID: 061-1J9A14XUBM Initial MOTOROLA and the Stylized M Logo are registered in the US Patent 8 Trademark Office. All other product or service names are the property of their respective owners. ® Motorola, Inc. 2008. All rights reserved. Secure IP Gateway Multimeg 1 82.50 82.50 Data /Internet Term Discou 10 % (1.91) (19. 14) Total Monthly Charges for Location $ 1,052.92 Total Installation Fees Billed $ 0.00 One Time Charges $ 0.00 Location: Seabrook Road Service Description QTY List MRC Local Service Complete LS 3 -Ln Addl Site Pkg 1 543.79 543.79 Callsaver Basic Voicemail N/C - Declined 1 0.00 0.00 Local Volume Discount 25 % (5.44) (135.95) Local Additional Volume Discount 25 % (5.44) (135.95) Local Term Discount 10% (2.72) (27.19) Internet/Data Dynamic Internet Bandwidth 1 0.00 0.00 Long Distance T_2500 Package 1 0.00 0.00 Conference Calling Free Minutes 100 0.00 0.00 Toll Free Service Fee N/C - Declined 1 0.00 0.00 Misc. Fees Equipment Maintenance Coverage 1 12.95 12.95 Internet/Data MPLS Gold Level 1 55.00 55.00 Total Monthly Charges for Location $ 312.66 Total Installation Fees Billed $ 0.00 One Time Charges $ 0.00 Location: Bridge Road Service Description QTY List MRC Local Service Complete LS 3 -Ln Addl Site Pkg 1 543.79 543.79 Callsaver Basic Voicemail N/C - Declined 1 0.00 0.00 Local Volume Discount 25 % (5.44) (135.95) Local Additional Volume Discount 25 % (5.44) (135.95) Local Term Discount 10 (2.72) (27.19) Internet/Data Dynamic Internet Bandwidth 1 0.00 0.00 Long Distance T_2500 Package 1 0.00 0.00 Conference Calling Free Minutes 100 0.00 0.00 Toll Free Service Fee N/C - Declined 1 0.00 0.00 Misc. Fees Equipment Maintenance Coverage 1 12.95 12.95 Internet/Data MPLS Gold Level 1 55.00 55.00 Total Monthly Charges for Location $ 312.66 Total Installation Fees Billed $ 0.00 One Time Charges $ 0.00 Location: North Old dixie Highway Service Description QTY List MRC Local Service Complete LS 3 -Ln Addl Site Pkg 1 543.79 543.79 Callsaver Basic Voicemail N/C - Declined 1 0.00 0.00 Local Volume Discount 25 % (5.44) (135.95) Local Additional Volume Discount 25 % (5.44) (135.95) all v�g Page 2 of 4 QuotelD: 06UJ9A14XUBM Initial MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. ® Motorola, Inc. 2008. All rights reserved. Local Term Discount 10 % (2.72) (27.19) Internet/Data Dynamic Internet Bandwidth 1 0.00 0.00 Long Distance T_2500 Package 1 0.00 0.00 Conference Calling Free Minutes 100 0.00 0.00 Toll Free Service Fee N/C - Declined 1 0.00 0.00 Misc. Fees Equipment Maintenance Coverage 1 12.95 12.95 Internet/Data MPLS Gold Level 1 55.00 55.00 Total Monthly Charges for Location $ 312.66 Total Installation Fees Billed $ 0.00 One Time Charges $ 0.00 Total Monthly Charges $ 1,990.89 Total Installation Fees Billed $ 0.00 Total One Time Charges $ 0.00 Customer Proprietary Network Information As Deltacom provides Service to you, Deltacom develops information about the quantity, technical configuration, type and destination of products and services you use, together with other information about you found on your bill ( "Customer Proprietary Network Information" or "CPNI "). Your telephone number, name and address are not CPNI. Under federal law you have a right, and Deltacom has a duty, to protect the confidentiality of CPNI. In order to allow Deltacom to serve you in the most effective and efficient manner, you agree that Deltacom may use or share CPNI with Deltacom's affiliates for purposes of determining and offering other Deltacom products and services that may interest you. Your permission to use CPNI for this purpose is valid until revoked and shall survive the termination of your services. However, if at any time you wish to revoke your permission to allow Deltacom to use CPNI for this purpose, you may do so by calling 800 - 239 -3000, option 2. Denial of approval for Deltacom to use CPNI will not affect the provision of your Service. Agency You hereby designate Deltacom as your agent to request your service record information from your current telecommunications provider. Agreement for Service You hereby agree to purchase the products and services ( "Service ") described in this Agreement from Deltacom, Inc. ( "Deltacom ") for the Term shown above subject to the Standard AFS Terms and Conditions and any applicable tariffs, which are specifically incorporated into this Agreement by this reference. The Standard AFS Terms and Conditions and many of the tariffs may be viewed at the following site : http: / /www.deltacom.com/terms conditions.asp If a tariff for your state is not posted, you may check with your State's public service commission or relevant authority. The Standard AFS Terms and Conditions and applicable tariffs include, among other matters, limitations of warranties, exclusion of consequential, and other special damages and other limitations of liability, a Discontinuance Charge or Early Termination Fee in the event of termination of any Services prior to the end of the specified Term, and an agreement to binding arbitration in the event of a dispute. By your signature you agree to the terms and conditions stated above and acknowledge you are authorized to sign this Agreement and purchase the Service. Any modifications to the terms and conditions of the Agreement must be in a separate non - handwritten addendum prepared and approved by Deltacom's legal department. Deltacom's provision of the Services will be pd an acceptance of this Agreement in the absence of a Deltacom signature. Authorized Signature: � Print Name Title r f � a"C) Date Authorized Contact A` Deltacom Acceptance Print Name Title ( ° Y Date ` / ®lam (/11 *Pricing is valid 30 days from date on Proposal and does not include E911 Charges, Taxes or Surcharges. Agency. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008. All rights reserved. 1a19 Page 3 of 4 QuotelD: 06UJ9A14XUBM MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. ® Motorola, Inc. 2008. All rights reserved. t "" 9 Page 4 of 4 QuotelD: Q6UJ9A14XUBM MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Once. All other product or service names are the property of their respective owners. ® Motorola, Inc. 2008. All rights reserved. d e t a G o m P Customer Care Center 1- 800 - 239 -3000 Accountable Business Solutions Quote ID: Q6UJ9A14XUBM TOLL FREE LETTER OF AGENCY AND AUTHORIZATION To Whom It May Concern: Deltacom, Inc. ( "Deltacom ") has been selected by the undersigned to act as responsible organization ( "RESP ORG ") and toll free service cprovider for the toll free numbers identified below, and is authorized to act as agent for the undersigned for the purpose of taking such actions as may be required on behalf of the undersigned to implement this selection. The following toll free numbers are to be assigned to RESP ORG I.D. SIDLT: *internal Use Only* Canadian Toll Free Current Effective *Time Origination Number RESP Date *Effective time to be designated by Deltacom Toll Free Directory Listing Yes ❑ No (If yes, separate form required) Please PRINT or type: Customer Name: (as listed with responsible organization) 9 ) Customer Address: Telephone Number: Sales Office Location: The undersigned releases from liability, any person to whom this letter is provided for actions taken in accordance with the terms contained herein. Deltacom and its affiliates shall not be responsible for damages arising from the acts or omi . nss of th ird parties regarding performance of requested actions hherreunder. / ' Authorized SignatPrint Name: s �,e� U �- ure: S Title: or Date: REV 12/02 OPS TLFLOA deltacom!" Accountable Business Solutions Quote ID: Q6UJ9A14XUBM LETTER OF AUTHORIZATION Alltel F SBC BellSouth F Sprint Verizon F Sugarland Date: May 04, 2010 TO: The undersigned appoints Deltacom, INC., ( "Deltacom ") as agent with authority to request my Customer Service Record solely for the purpose of discussing the possible services that Deltacom may offer. This document does not constitute the undersigned's agreement to purchase any service from Deltacom and does not give Deltacom authority to request any change in the undersigned's service with the current carrier. may deal directly with my agent and provide the requested records. FROM: Customer: V illage of Tequesta Location Address: 357 Tequesta Drive City: Tequesta State: FL Zip: 33469 Billing Telephone Number(s): 5615756200 Billing Telephone Number(s): Billing Telephone Number(s): Billing Telephone Number(s): - Authorized Customer Signature: Customer Name (Please PRINT clearly): Title: www.deltacom.com Customer Care Center 1- 800 - 239 -3000 Customer Care Center 1- 800 - 239 -3000 detacom.� Accountable Business Solutions Quote ID: Q6UJ9 CREDIT APPLICATION - BUSINESS CUSTOMER Customer Legal Name Vill of Tequesta Street Address 357 Teauesta Drive city Tequesta State FL Zip 33469 Contact Name Have you had Deltacom service before? If so, when? Name /Address /Account No. Current long distance carrier (other than Deltacom) Date Business started Type of Business Sole Proprietor Owner's Name /Address Social Security Number Partnership Partner's Name /Address Social Security Number Partner's Name /Address Social Security Number Corporation President's Name /Address Vice President's Name /Address Date of Incorporation State of Incorporation Federal ID No. If Branch, Division or Subsdiary (Circle One), Please Complete: Parent Company Location Bank Name /Address Account Number Contact Name Telephone Number Financial statements attached (Y /N) 1. Name Contact Name Street Address City State Zip Telephone Number Approximate Monthly Charges ($) Account # 2. Name Contact Name Street Address City State Zip Telephone Number Approximate Monthly Charges ($) Account # 3. Name Contact Name Street Address city State Zip Telephone Number Approximate Monthly Charges ($) Account # Customer Signature REV 12/02 OPS CA d e l t a c o m/ Customer Care Center 1- 800 - 239 -3000 Accountabte Business Solutions Quote ID: Q6UJ9A14XUBM Letter of Agency for Change in Service Provider Date: 5/4/2010 Sales Rep Customer Name: Village of Tequesta Association Billing Address: 901 North Old dixie Highway Telephone # 5615756236 City: Tequesta State: FL Zip: 33469 Fax #: OUTBOUND SERVICE INFORMATIO BTN 1 (oI - (o mo d ,BTN-1- BT+" WTN 5 (,/ -5 - i "7 WTN WTN SC 7LfLt - L(O1 WTN 5(ol- WTN ;5(a1- 5_!5 WTN 501 - 71g WTN WTN 5GI - 5 ?5 WTN In the event that this Letter of Agency ( "LOA ") is for a multi -line and /or multi - location business and that Customer hasa term agreement for service with Deltacom, Customer, by signing this LOA, authorizes Deltacom to add lines and /or locations to Customer's account during the course of the term of the agreement for service. No additional LOA is required to add lines and /or locations during the term of the agreement, and this LOA will be valid for the term of the agreement provided the Customer has not submitted written revocation of this LOA to Deltacom. If different from above, indicate customer name listed with current Local carrier See attachment for additional order information. Customer hereby authorizes Deltacom to act as agent on Customer's behalf for the purpose of adding /deleting lines and services with Customer's current telecommunication service providers necessary to provision the Deltacom services requested by Customer. Customer understands that there may be a charge(s) associated with changing local and /or long distance service providers and there may be a charge(s) to change back to the original long distance and /or local carrier. Customers may consult with Deltacom as to whether a fee applies to the change. Customer understands that the above listed numbers will be transferred to Deltacom. LOCAL SERVICE: If initialed, Customer hereby designates Deltacom, Inc., ( "Deltacom "), as agent for Customer for the purpose of changing Customer's current local exchange carrier to Deltacom on the telephone number(s) listed above and /or to be assigned to Customer by Deltacom. Customer understands that only one carrier may be designated as Customer's local exchange carrier for any one telephone number. LONG DISTANCE SERVICE: If initialed, Customer hereby designates Deltacom, Inc., ( "Deltacom "), as agent for Customer for the purpose of changing Customer's primary long distance service provider to Deltacom on the telephone number(s) listed above and /or to be assigned to Customer by Deltacom. Customer understands that in some areas Customer may designate one interexchange carrier ( "IXC ") for interLATA and one IXC for intraLATA calls. InterLATA only ! Intra LATA�only IB�otthh Authorized Signature - W t Name f h nl �t Ct Q t.(_l ifIt:"o Titl Date S� Your signature will result in a change in your local and /or long distance service provider as initialed for the telephone number(s) listed /described above. Customer acknowledges by signature that they have not signed any blank or incomplete pages and is authorized to make these changes. CHANGE FREEZE: If initialed, at no additional charge to Customer, Customer requests Deltacom to place a CHANGE FREEZE on the numbers listed above in an effort to prevent future local /long distance carrier changes made without Customer's written consent (Only available where Deltacom is the Local Exchange Carrier for Customer) and as permitted by law. Local InterLATA only Intra LATA only All Authorized Signature Print Name Title Date d e l t a c o m Customer Care Center 1- 800 - 239 -3000 Accountable Business Solutions Quote ID: Q6UJ9A14XUBM Letter of Agency for Change in Service Provider (Con Date: 5/4/2010 Sales Rep Customer Name: village of Teguesta Billing Address: 901 North Old dixie Highway Telephone # 5615756236 City: Tequesta State: FL Zip: 33469 Fax #: OUTBOUND SERVICE INFORMATIO WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN WTN '' WTN �l ` ,�(� WTN Authorized Signature ( ) /pr int Name ?A K A 5 Title , t Date r j- �1A0 Form 6 Customer acknowledges that Deltacom may be reselling local services of the incumbent local exchange Page 2 of 2 Your Installation Quick Guide Phase 1 Receive Welcome to Deltacom! Confirm fin Deltacom Technical Consultant(TC) performs Site Survey i_ Deltacom Quality Control Coordinator Contacts you to verify service order and provides your account number along with the name ofyour deltacom installation Coordinator. Phase 11 Schedule Deltacom Installation Coordinator contacts you and your vendor to reconfirm your order and schedule network installation and service activation dates Vendor charges will be accrued for time and /or materials related to the service installation. Deltacom is not responsible for these charges. Prepare Site Last Mile Carrier Technician (from AT &T, Embarq, Verizon or other provider, as appropriate) arrives at service address to prepare network for service Please ensure the phone closet is clear with room to move about and there KI is space available on the backboard for new equipment Install Deltacom Installation Coordinator calls to verify service is ready for installation E li Deltacom provided technician performs installation of network Deltacom Installation Coordinator calls to confirm activation date Please note: if the appointment needs to change it may result In a rescheduling fee Your vendor is onsite to perform service activation with Deltacom's remote test center '! i!' Post Install Post Installation > Account Information Packet arrives > First invoice arrives with pro -rated month > Once installation is complete, please contact your previous provider to verify that your services are disconnected and billing is discontinued eltdC+Dri ! kour Installation Quick Guide > Your Deltacom Sales Representative Is responsible for this phase > The Site Survey performed in Phase I ensures: Your phone closet is clear; there is adequate space to move about There is space available on the backboard for your new equipment > If you purchased a phone system from Deltacom your CSR will set up an appointment togather the "Database" (phone system set -up details) My Deltacom Sales Representative Phone # My Account # Phase > Your Deltacom Installation Coordinator Is responsible for this phase > The Last Mile Carrier will install the T1 smart jack at your service address before Deltacom comes to convert your services - The technician must have access to your telephone room when they arrive > A Deltacom provided technician will arrive on site 3 -5 days prior to your scheduled installation date Your vendor must be onsite at h if' t e specif led time on the da p � Y of the installation - Your Deltacom activation engineer will assist via remote access My Installation Coordinator Phone # > Deltacom Customer Care Is responsible for this phase > Your first invoice will reflect pro -rated charges - Current partial month plus your first full month > For any questions regarding your Deltacom solution contact our Customer Care Team Please have your 8-digit account number available Deltacom Customer Care 800. 39.3000 Signature �, =Averap cycle time is 45 days d e [ i ► a c o m.0 Deltaco C omplete Customer •e • Welcome to Deltacom! We appreciate your business and will work hard to earn and keep your trust. We believe in business integrity and a positive customer experience with no surprises and no secrets. This guide contains everything you need to know about your Deltacom T -1 -based services. Be sure to review this information and keep it handy as a reference. Thank you again for choosing Deltacom! Who to Call Quick Guide f4 A Customer Care Team Remote Test Center Simpli-Mobile Activation Pay Invoice via Phone �dtii rt; nw a ia, tlkd".' y 3T : �Niti P IN 'Our US -based Customer Care representative will answer your call within 30 seconds. Deltaview Deltaview is Deltacom's self - service portal that puts you in the driver's seat to manage your account in a convenient 24/7 online application. From managing your monthly invoice to accessing useful reference materials, Deltaview embodies a streamlined approach. Our Customer Care professionals remain only a phone call or email away. Your Deltacom account number and Deltaview PIN are required to register. A separate letter containing this information and access instructions will be mailed to you. Please register promptly upon receipt of the letter. Visit http: / /deltaview.deltacom.com to register and review the handy reference information. Service Delivery Phase I - 0 -10 Days A Deltacom Technical Consultant (TC) will perform the Site Survey, which ensures: • You are notified if installation of power, backboard, ground or inside wiring is needed. You are responsible for backboard, power and inside wiring. Deltacom will provide backboard and ground (up to 100 feet) for $275.00. Inside wiring is available; Deltacom can quote that work separately if requested. • Deltacom Quality Control Coordinator (QCC) contacts you to verify service order and obtain technical details of the installation. The QCC will engage your vendor(s) as necessary. Simpli- Mobile Your devices are shipped to arrive via Fed Ex within 10 days. Please call to activate devices upon receipt. PHASE II - 11-45 Days A Deltacom Installation Coordinator will contact you and your equipment vendor to schedule network installation and service activation dates. • Last mile carrier technician (from AT &T, Embarq, Verizon or other provider, as appropriate) will install the facilities at your service address before Deltacom activates your services. • The technician must have access to your telephone room when they arrive. • A certified Deltacom technician will arrive on site 3 -5 days prior to your scheduled installation date to install Deltacom equipment and test the network facility. Your custom configuration sheet will be attached to the Deltacom equipment and left for your vendor. • Please ensure there is space available on the backboard for new equipment. Remote Test Center Your Deltacom Installation Coordinator calls to verify service is ready and confirm the activation date. Please ensure your vendor is on site to perform service 1.877.746.4863 activation and contacts Deltacom's Remote Test Center. • Vendor charges accrue for time and /or materials related to the service installation. Typical on -site activation time is 2 hours. Deltacom is not responsible for outside vendor charges. • Your communication services will be temporarily disrupted during activation. You can expect virtually no disruption to your data service. Your voice service will take approximately 2-4 minutes per line to port from previous carrier. • Once installation is complete, you should contact your previous provider to verify that your services are disconnected and billing is discontinued. You are the customer of record with your previous provider, therefore Deltacom cannot provide notice of discontinuation of service or billing on your behalf. • If your name or phone number has changed, please note it could take up to 72 hours to display on caller id. Additional Information Regarding Your Service Installation • Service must be installed within 90 days of contract execution or cancellation fee(s) will apply. • Cancellation of services prior to activation will incur a $1500 fee per T -1 circuit. • If services are not accepted within the established time frame, a fee of $195 per circuit will be charged monthly until services are accepted or cancelled. NOTE: If you are unable to keep your appointment, a rescheduling fee of $250 will apply if you reschedule more than one time or do not provide three or more business days notice. Deltacom Invoice A Deltacom representative will contact you within 30 days of your first invoice to review it and answer any questions. > Your first invoice includes prorated changes (current partial month plus your first full month). PAYMENT OPTIONS • Paper bills - available upon request for $5.95 per month > Deltaview • Debit and credit cards - Visa, MasterCard and Discover > Voice Response Unit (VRU) - 877.729.4823 • Recurring monthly draft > Check or money order - for mailing address, visit www. deltacom .com /payment_remittance.asp www. deltacom .com /payment_remittance.asp ADDITIONAL PAYMENT INFORMATION • If payment is not received by the due date on your invoice, a fee of 1.5% monthly, unless otherwise specified by state, will incur and service may be interrupted. • If service is interrupted, a reconnection fee of $125 for local service and $50 for data service is charged. ADDITIONAL RATES AND INVOICE INFORMATION • All Deltacom provided equipment should be used only for its intended purposes. A monthly maintenance fee of $12.95 per month relieves customers' liability for Acts of God, including lightning, fire, wind, flood and earthquake. • Deltacom will recover the Customer Premise Equipment (CPE) at the end of the contract or the customer will be charged the listed purchase price for the CPE. • Deltacom's rates, and the rates that Deltacom must pay to other telecommunications carriers, are subject to regulation by the FCC and various state public utilities commissions. As with other telecommunications carriers, retail and wholesale rate increases may occur due to general economic conditions or increases in regulatory costs. Deltacom commits to limit rate increases to no more than 5% per year unless necessitated by factors outside of our control such as significant regulatory, governmental, or other changes affecting our cost to provide class - leading service. Rest assured that we do not take rate increases lightly and always consider every other option before making this decision. INVOICE QUESTIONS OR DISPUTES • You will receive an update within 48 hours of dispute notification. • Estimated dispute resolution time is 10 days. • If there is a billing discrepancy, Deltacom will correct the error and credit the difference for up to 90 days. US -BASED Customer Care Center CONTACT 1.800.239.3000 / customerreauestsCa)deltacom.com HOURS 7:OOAM - 5:OOPM CST / Monday - Friday repair Center - 24 x 7 • Calls to our Customer Care Center are answered within 30 seconds. • Emailed inquiries are acknowledged and assigned to an account agent within 48 hours of receipt. Protect Your Network As businesses continue to rely heavily on voice and data services, network protection and security are more important than ever. While network deception is possible, the customer's phone system is one of the most common areas of telecommunications fraud. While there is no way to completely prevent fraud, taking the following actions can greatly reduce your risks. • Do not request international access on your phone lines or calling cards unless absolutely necessary. • Change voicemail passwords and security codes to codes that utilize non - repetitive or non - consecutive digits. Always create codes that utilize the maximum number of digits allowed. • Consider utilizing long distance account codes. • Develop and maintain an internal company security policy. NOTE: Deltacom is not responsible for fraud incurred through a breach of security in the customer owned or provided equipment REPAIR Deltacom owns and operates a highly reliable network. However, in the event you experience a network issue, please follow the procedures below. To report a repair issue, please call Customer Care with your account number and /or main telephone number. Configuration Request Minor Degradaiton of Service Out of Service Condition At completiong Within 2 hours Within 1 hour �latet1��a� N/A Every 2 hours Every hour if Up to 24 hours 8 hours 4 hours IT your service is not recovered In I me Trame faentirlea your I iliBeescal In e escalat ionliFT - is available online: http: / /www.deltacom.com/ maintenance _escalation_list.asp. Move of Service To request a move of your service from your existing location to a new location, contact Customer Care at least 45 days prior to the move. • The move of service takes approximately 45 days to complete. • You will receive an update within 10 days of placing the move order. • Deltacom incurs costs associated with installing and moving services including non - refundable charges from the last mile carrier. In the event you need to move your services to a new location, Deltacom will subsidize a significant portion of the cost. Your portion is: • 0 -18 months from service activation: $1,000 and a new term equal to your existing term • 18 months after service activation: $1,000 or a new term equal to your existing term • Your rate may change depending on the location of your new facility due to underlying rate schedules and fees. Add or Change Lines and Features To request an addition of service or lines, please contact Customer Care. Most requests are completed within 10 days. Disconnecting Service To disconnect service, send your request to disconnect @deltacom.com. A 30 -day notice is required. • Your contract auto - renews for a term of 1 year unless notice of intent to disconnect is received at least 30 days and no more than 60 days prior to your contract expiring. • Deltacom invests a substantial amount to install your service. If you are still under contract, you will incur the following discontinuance fees: • 50% monthly recurring charge (70% for Simpli- BusinessSM) multiplied by the remaining months of service. NOTE. For moves and disconnects, please refer to your contract for specialized services, as the fees may be different. We appreciate your business. I have received and reviewed my Deltacom Complete Customer Experience Guide. Customer Representative Date S - - 1'.0 Deltacom Representative Date (Y — 1 1 Thank you for choosing Deltacom. Deltacom Customer Care Team d e l t a c o m. 1.800.239.3000 S Accountable Business Solutions