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Home My WebLink AboutDocumentation_Workshop_Tab 01 _09/01/2011 � �� -� � � � 3 � r �� ` � ;� ��-� �:� � ,��` � `� �� "� '° � �� , -�� ° s� � ,i � } � r '�°�' \:. � � .� �� ; . �� .� � t'1'l el' I 1 �� ' _�_ _ ��.� .� �� .__ � � �� - _ _� u __ � � Smart Solutions for Public Safety CTS America Budgetary Pricing Summary for The Village of Tequesta Police Department, Tesquesta, FL 8/16/2011 9 SmartCAD (Computer Aided Dispatch) $ 68,996.00 SmartRMS (Records Management System) $ 53,000.00 SmartSW ITCH (Mobile Data Switch) $ 24,498.00 SmartMOBILE (Mobile Computer Terminal / Mobile Reporting) $ 27,132.00 SmartADMIN (Administrative Modules) $ 10,000.00 � . �s :; , . , . . . . . : � � 3 , � �� . . ..- . Third Party Software $ 6,025.00 Training & Installation Services $ 19,494.00 Project Management $ 18,362.60 Data Conversion Services O tional Integration Services $ - Computer Hardware $ - . . ,� . . : �� . . Due on si nin of contract october 3 2011 - 34% Total Purchase $ 55,500.92 S2COnd InSt811fllent October 3, 2012 - 33% Total Purchase + Ann. Maint. $22,000.00 $ 75 ,869.54 Third Installment (october 3 , 2013 - 33% Total Purchase + Ann. Maint. $22,660.00 $ 76 ,529.54 Annual Maintenance continues through balance of contract, due October 3rd annually, see details below $ - 1 1 � i ! Purchase Price includes 1 st year of annual maintenance Maintenance Fees subject to 3% per year increase Maintenance Fee Includes Product Releases, Upgrades, and 24/7/365 Phone Support Pricing Good For 180 Days Computer Aided Dispatch Solution for �TS �� The Village of Tequesta Police Department, Tesquesta, FL America'`� � SmartCAD (Computer Aided Dispatching) Base Package (1 to 75 units dispatched) CAD-T1 Per Site 1 $ 53,000.00 $ 53,000.00 Features List: Multi Jurisdiction, Police,/Fire/EMS, GEO Validation, Report # generation, Demographic Data Collection/Reporting, Integrated to RMS/MCTs and other CTS America modules. GtS - CAD Mapping Solution ESRI Based Mapping Solution CAD-GIS Per Workstation 2 $ 2,700.00 $ 5,400.00 Features List: Call Plotting, Closest unit Recommendation, Vehicle Plotting and Routing, Configurable Icon support, Includes E911 Phase 1! Support SmartCAD Options State/NCIC Access within CAD (Requires SmartSWITCH) CAD-CIC Per Workstation 2 $ 299.00 $ 598.00 Automatic Vehicle Location (AVL) Support CAD-AVL Per Site 1 $ 4,999.00 $ 4,999.00 (Requires Mobile Computers or custom inteAace) E911 ANI/ALI Data Import Interface CAD-911 Per Site 1 $ 4,999.00 $ 4,999.00 Fire Station Alarming Capability (Zetron) CAD-ALRM PerSite 0 $ 4,999.00 Optional Fire Incident Export CAD-EXP Per Vendor 0 $ 4,999.00 Optional (Firehouse, EMS Pro, Documed, Fire Programs) • • • �� CAD Training & Installatio� User Classroom Sessions (Max Size 20) CAD-TUSER Per 8hr. Class 2 $ 1,499.00 $ 2,998.00 One on One CAD Administrator Training (web based) CAD-TSYS Per 4hr Class 0 $ 999.00 No Charge "Go Live" on-site support CAD-TLIVE Per Day 1 $ 1,200.00 $ 1,200.00 Travel (Airfare) T-TRVL Per Person 2 $ 400.00 $ 800.00 Lodging/Vehicle/PerDiem T-DIEM PerPerson/Day 6 $ 250.00 $ 1,500.00 Subtotal $ 6,498.00 CAD Data Conversion Services Data Conversion From Legacy CAD to SmartCAD - ESTIMATE CAD-CONV 0 $ 25,000.00 Optional •. - t� Pricing Good for 180 Days Records Mana ement S stem Solution for �� The Village of Tequesta Police Department, Tesquesta, FL A TS i 11 SmartRMS (Records Management System) Base Package (1 to 75 sworn) RMS-T1 Per Site 1 $ 53,000.00 $ 53,000.00 Features List: MNI, M81, Arrest/Warrants, Field Interviews, Trespass Wamings, Pawn, Citations, UCR/NIBRS SmartRMS Options Case Management System RMS-CASE Per Site 0 $ 14,999.00 Optional Evidence / Property Management Module RMS-EVP Per Site 0 $ 4,995.00 Optional Evidence Pocket PC Inventory Application (device sold separately) RMS-EPC Per Device 0 $ 250.00 Optional Traffic AccidenUCrash Management RMS-TCRSH Per Site 1 $ 7,995.00 No Charge E-Crash Transmittal (Depend on State) RMS-ECR Per Site 0 $ 4,995.00 Optional E-Citation Transmittal (Depends on State) RMS-ECT Per Site 0 $ 4,995.00 Optional 8 � i • � 111 11 RMS Training 8 Instailation . User Classroom Sessions (Max Size 20) RMS-TUSER Per 8hr. Class 2 $ 1,499.00 $ 2,998.00 One on One RMS Administrator Training (web based) RMS-TSYS Per 4hr. Class 1 $ 999.00 No Charge "Go Live" on-site support RMS-TLIVE PerDay 1 $ 1,200.00 $ 1,200.00 Travel (Airfare) T-TRVL PerPerson 2 $ 400.00 $ 800.00 LodgingNehicle/PerDiem T-DIEM PerPerson/Day 6 $ 250.00 $ 1,500.00 Subtotal $ 6,498.00 RMS Data Conversion Services Data Conversion From Legacy RMS to SmartRMS - ESTIMATE RMS-CONV 0 $ 25,000.00 Optional Subtotal $ - �° . �� Custom Crystal Reports can be provided at $150/hr., $1000 minimum charge Pricing Good for 180 Days Messa e Switch Solution for r � j /�� The Vil�lage of Tequesta Police Department, Tesquesta, FL A TS .- � SmartSWITCH (Mobile Data Switch) Base Package SWITCH-50 PerSite 1 $ 9,999.00 $ 9,999.00 Query Access CTS RMS System Car to Car / Car to Dispatch messaging CAD Viewer/Mobile Dispatch AVL Support State CIC/NCIC Query Access SW ITCH-RMS Per Site 1 $ 4,500.00 $ 4,500.00 Mobile Reporting Services SWITCH-MRT PerSite 1 $ 9,999.00 $ 9,999.00 Required for mobile reporting - • • • �� SWITCH Treining One on One Switch Administrator Training (web based) SWITCH-TSYS Per4hr. Class 1 $ 999.00 No Charge Travel (Airfare) T-TRVL PerPerson 0 $ 600.00 $ - LodgingNehicle/Per Diem T-DIEM PerPerson/Day 0 $ 250.00 $ - Subtotal $ - �i Pricing Good for 180 Days Mobile Solution for CTS ��-� The Village of Tequesta Police Department, Tesquesta, FL America'`� �- � SmartMCT (Mobile Computer Terminal) Base Package (1 -50) MCT-T1 PerMobile 17 $ 698.00 $ 11,866.00 Access to state and NCIC Car to Car messaging CAD Viewer/Mobile Dispatch RMS Query Access RMS Query Access (1 - 50) MCT-RQT1 Per Mobile 17 $ 299.00 $ 5,083.00 required for access to RMS within MCT Field Based Reporting (Mobile Forms) (1 - 50) MCT-MRT1 Per Mobile 17 $ 399.00 $ 6,783.00 Incident / Offense /Arrest Reports Citations Faulty Equipment Tow log Activity Report Field Interviews Uniform Citations AVL Support / Transmission MCT-AVL Per Mobile 17 $ 50.00 $ 850.00 Mobile Software using MapPoint Maps (maps separate) MCT-MM Per Mobrle 17 $ 50.00 $ 850.00 StateAccidenUCrashreport MCT-CR PerMobile 17 $ 50.00 $ 850.00 BoaUNatural Resources Citations MCT-DNR PerMobile 17 $ 50.00 $ 850.00 • • • �� MCT Training User Classroom Sessions (Max Size 20) MCT-TUSER Per 8hr. Class 2 $ 1,499.00 $ 2,998.00 One on One Mobile Administrator Training (web-based) MCT-TSYS Per 4hr. Class 0 $ 999.00 No Charge "Go Live" on-site support MCT-TLIVE PerDay 1 $ 1,200.00 $ 1,200.00 Travel (Airfare) T-TRVL PerPerson 2 $ 400.00 $ 800.00 LodgingNehicle/PerDiem T-DIEM PerPerson/Day 6 $ 250.00 $ 1,500.00 Subtotal $ 6,498.00 i-t Pricing Good for 180 Days Administration Package for � ��J The Village of Tequesta Police Department, Tesquesta, FL America"`� . SmartADMIN (Administretive Modules) Base Package (26 to 74 employees) ADM-BASE Per Site 1 $ 10,000.00 $ 10,000.00 Employee Manager Security Manager Training Module Fleet Management Issued Property SmartReports SmartADM/N Options Paging Gateway (e-mail notifications) ADM-PAG Per Site 0 $ 1,250.00 Optional SmartWEB - Public Web Portal ADM-WEB Per Site 0 $ 7,500.00 Optional SmartWEB - Incident Reporting by Public ADM-WEBIR Per Site 0 $ 3,500.00 Optional (Requires SmartWEB Portal) Crime Analysis Tools CAT Base & Spatial Concurrent - firet license CATBaseSA2_C1R Per Workstation 0 $ 7,500.00 Optional CAT Base & Spatial Concurrent - second/subsequent license CATBaseSA2_C2R Per Workstation 0 $ 4,500.00 Optional i • • 1 1! t 1 1 Administration Training 8 Installation One on One Admin Administrator Training (web based) ADM-TSYS Per 4hr. Class 1 $ 999.00 No Charge Travel (Airfare) T-TRVL PerPerson 0 $ 400.00 $ - Lodging/Vehicte/Per Diem T-DIEM Per Person/Day 0 $ 250.00 $ - Subtotal $ - Third Party Product Crystal Reports Designer SC-CREP Per Workstation 0 $ 500.00 $ - Quick Scene Diagramming Software SC-CZ Per Vehicle or Wks 17 $ 125.00 $ 2,125.00 Microsoft MapPoint 2010 Maps SC-MM Per Vehicle or Wks 17 $ 200.00 $ 3,400.00 ESRI MapObjects Runtime (Required for CAD) ESRI-MO Per Workstation 2 $ 100.00 $ 200.00 ESRI NetEngine Runtime (Required for CAD) ESRI-NER Per Workstation 2 $ 150.00 $ 300.00 Subtotal $ 6,025.00 . � �� Agency is responsible for providing the Microsoft Server & SQL license(s) to support the server hardware selected Pricing Good for 180 Days � • � � �T� A��r�� Flc�� us�c�r��r� � Pensacala Sta�te Callege Police Qepartment � M�I[on Pnk;ce C?�pa,ram�est f Nec�vllltF+�ilicel�N�,�rt�nem J +� �h9�r�yFOuct[�A3�SmenS Wke City Palet� Ctepartrnent �' �fRl�id `'�c�:ti, � ,t c5 `,a�1�kC9 � � �7��,�'iy � ��; � Vv1eEro Palbc� Oepartmen2, c� Jacksonwille Sherif# i O�iice � i4i �J - ij �_{�i� - � � , � �r �11�'.lt��fil f'''ilPl`Ii�C�JlI � :�'u�ral � � 3ak�� Se_Auguse�ne f � f ` � Ptrlice Depart�t / f ,,/ � _ ,� rnarFk�lF:� ut�F>:,�cmrm 'sN�kul1� [=n ,�r�iL'�i� °. 1,^h s f L�tl�� rN4'2l` �71K1° Qt'g]��rkm4'rti ��'1I�� Sdf�fD FMnsaccla I'�li,.c DcFzartmen9 ��'�' Ala[hud 4r'�..te;�rri Ac�di�i�na� ��ate �us�arners � � ' �' WinterGardenFblie� t � � (�, 4 �� _ � � Departmeni Herrs�ri � t E� ~�':_ � � � = i�;o — "''__ _, --' ,' I� �I��S��JfC�414�1 ... 5 ,r: 4 � � ; . i �,;'� ` Avon Park PoFiee Ckpartment � f - #!` ' - � iu�d17di1: �� ' �° - �� i �� Se�ring Police �epanment � + �"� .., ` ' ;' ~"' ' t.,tcr P�ar�1 Pvlire G�Paramrnt �! � f . _ F�.QR{�A i � G�ad�� •�.�,...��.:� Llewiscan Ro-':ice C1eQar�menx "'�' 1-1 c?��i r y a �' `��'� ��,� �� ; . -�^ « 4 , �" . � __ 1.f h�t � �f . . - � t 4. �.: � � •�.�a�y� .. � Mtl�.ht5f:`.�f� t'..,'!i, � , AIS'i.l �ih'EI.11�EJ�T: tik:NS"!S.'F' � '� � �� r l� � � Police C�e�partme�ts utilizing �75 Arrierica Products County Sheriff �ff'ices utifizing CT5 America prad�tCs �i �a�t��t � Mobile Computer Terminal CTS America's mobile computer system, SmartMCT provides full system access through wireless mobile data terminals. Immediate access to interfaces with State/NCIC access, paging, e-mail, CAD, field reporting, and records management system transforms each vehicle into a virtual office. SmartMCT seamlessly extends the SmartCAD system to live cad-in-the-car. It also provides field personnel with access to mission critical information allowing them to make on-scene decisions that enhance safety and improve operational efficiency. Features • Live CAD-in-the-car with real-time updates and detailed mapping • Menu-driven with shortcut keys and touch screen buttons • Highly secure real-time access � Access to NCIC, State CIC and local databases for queries • Integrated mobile messaging: CAD-to-car, car-to-CAD, car-to-car • Visual and audible system alerts • Traffic citation with in-vehicle printing • Field Incident Reporting • Mug Shot image download • Demographic Data Collection to prevent racial profiling • Voiceless (silent) dispatcher capabilities • Automatic Vehicle Locator (AVL) • Secure, encrypted 128-bit technology • Paperless submission of reports • In-car mapping and routing • Dynamic field reporting and robust search capabilities • Driver License Magnetic strip and barcode reader • Handheld mobile devices available Benefits • Wireless access to records and voiceless dispatch • SmartMCT leverages advanced Microsoft technology to enhance real time access to information for officers in the field. • Using mobile printers for in-car printing eliminates illegible citations; statistics have shown that 15% of tickets are dismissed because they cannot be read. • SmartMCT saves time and increases revenue. • Increase efficiency, reduce response time • Protects officers by providing information about previous incidents, hazardous materials or wanted persons. CTS � V��JACY�erICa 180 N Palafox Street • Pensacola, FL 32502 • 877J62.7826 • 850.429.0082 � sales@cts-america.com • www.cts-america.com Integrated Public Safety Sohware �e� 5��►�� • Checking license plates against the State/NCIC database before stopping vehicles alerts officers of potentially dangerous situations. • Field reporting increases accuracy by allowing officers to complete reports after an incident. • Capture and store traffic stop data, exceeding the recommended profiling specifications of the U.S. Department of Justice. �: File Yaw Messages Access Vehide 6oat Person Property Mohile Forms Rewrds CAO eMail Other Help ....._ ._... ... .... ._ .. .._... .. _ _. ....__ _.... . .._ .. ._._. .____ ____.___ __._......._. ___.._- ___-.__ — ,Mantlay,JUly06,2009 1151:75M1 818 � •�• �� .,_ .... - ,_ _ 'i -_ .___ . .__.. _ -,.— ___ SV&IECT IRECENED � I �—�� I — Q � V rte'a I�M r, ADMINISTRATiVE MESSAGE .� �-I � F �ward Em lll to A11otl161 Mo611e Usef I �. �� i : L�. �sh�h.cm w� cKOavr�sr.nxnxtii w.oe.mw _... _.. a�� ,— ..___.._ .._._.--- i ��. � � � CIC URV RESP: f�A711�11 � �.... tlCDRVRESP.MRMIYI '��'� �� I � �� • I ww� I ,' _ � � wa� NMI �I'�,'.. �' �� a � , �J �� _ I',, �,I I._..... ..,. i:_ "'__ _._-_. ____-__"__-'_"_'_ n __'. ___— -- — __BEGIB LESSA@" [Pege: 1 of 1] �'i Q —'. �P15].BH.R[ffi0092.LHP15'/.JffiO4.*DHX15l�. �.,� � Vel�icb T+B M�Y . }ROtl: l4SP �LEHP. . . � . . a:xxw.xxxxxx.p y Lov Pciocitg* "'• File V M ssages P.c Vehicl Boal Parsan P eperly Mobila Fortns Records CAD eMail Olh r Help , . 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I j y — _ �__ , _ _ _'_ �. __ ."--�� I � , �Y. --__ _-_— _--_ _. � � I�� ,� �'_.,, � �� `�� (��__; CTS � v�-�ArTIerlCa 180 N Palafox Street • Pensacola, FL 32502 • 877J62.7826 • 850.429.0082 � sales@cts-america.com • www.cts-america.com Integrated Public Safety Sohware � �� Mobile Forms CTS America's Mobile Forms product provides a simple, cost-effective means for an agency to issue, track, and transmit citations, crash reports, and much more. �. _�� _ ��> _ u.�.,. ,.tl.�,a,�,,.�.. ,.�.,,�- . .. : R � Citations and Reports °�= �� • � � �� .,� ' � � .� �.. ,� �. , .,�:�.�: �, , o..,�. . �.�. «. �. . ti. _ _� • Traffic Citation / Warning / DUI � °° � � � • Boating Citation / Warning / Boating Accident ��,;.�.; �* � �.�� 1f � 9 � F � � s � � ~_ - . • Resource Citation / Warning � . :w n.�.r«.., ��,,,.�� 1000-YYY PrMt i i�n� MRS��x _� o.n*-9 .. 4 wv�•-i � .. �nn • Vehicle Tow Sheet -- — - - � �«� ; �.�.o� � [ �ssm �Md -OpLNUrtiber � N OvuYReWO �1 • Florida MMUCC compliant Crash Reports - � - -- - - � ; _ _ .r,,.. � �n = �G, � — —.�� a • Radar Log (multiple device tracking) _. p ___ ` ° _ �� • Racial Profiling Tracking -- ;-- ; m , .rt �..,� �,� o : o .�, � Citizen Assist "' ,w.. PLEASE PFAD CAREfVLL� � �a uo�cu use�w �mx ..� . _— . sa '� - :r � � . �� • Officer Activity Log °°°�° ,�"_ �an;�PA„� ..��,, � ,., .,. ,,...,.. ' 0 � .. - � . ° cw+on n� ME10 PPEaRRI M TOm� `n '"" -- ---- - � nwr u.wemasor�neaarraaoc�c um . '. . : =�rea t i+rr esaaE v,m� rE - � � E cB�O .R��t 1R' x.._�ne. N�� 3 a Flexible �� - �� a S _ o.,�,,.. ... — „„ .. a • Ease of Use / Transmit / Offline usage = , ,_, � ,,�„�,,,��„ A «�� - � ^ FCIC/NCIC pasting to forms ' '°— .� - _ ` " ° '"`�"` " `"" °°° �" R � ° " E "�` ° ""'" ° • r�nonotcu.xron�saurscc �.. • Driver's License Scan / Paste � - :�sa�o..,�,,, • Server Mode -- _� � M Ax y, ,,,�.,.��,�: = .�...,. �.,�_r:� .'u::� ...,..,. �:;.. �� ._ _ . .,,.,, ,.,,: � : _ �"�"�"�' °� - `� � Configurable � �� o �� .,��,.,.,m. �m�.,��.�„� ,m:�u„��. �..��.s� � _ Mf'H ._.___—... ._ � . > �.;, � � • Lookups U � • Edit Rules for data accuracy o �r� � �a � � r. . . , v , , 1 . �° v � - .��,�, , �a nre„ � , , ..� . . Violations o= ° • i,,,,, uw �, E , Multiple agency / county configuration �a , �� • Court schedules � � s „" n", �� " ��- • Issued Number Management � .�,.,. � :, �...�,� E��s��,.x,,,�„� U:. ' �� ': • Officer Profile Management ;s� — " ; "� E `"" """�`" �" • Court and Statute Management o - &— a.a �.,�w. , ,.��E�...,��K�o .�. a� o - d„ �.,�.�.. . s_ ��o�..,��PO�„� wt ; �� a n »mr�.>m..wes�.�.�,u,....,v... � � CTS ��v��AI�T�erlCan 180 N Palafox Street • Pensacola, FL 32502 • 877.762.7826 • 850.429.0082 � sales@cts-america.com • www.cts-america.com Integrared Public Safety Software � v 5�� f �....� Integrated • Fully integrated forms to reduce officer reporting time � Mapping • GPS pasting of Latitude/Longitude • Easily export data into existing Records Management System Utilizes Industry Standard Platforms • .NET • Web Services • MS SQL Server The Mobile Forms solution is comprised of three main components: ➢ MobileFORMS Server (MFS) —This is the main system administration and data repository. ➢ MobileFORMS Client (MFC) —This is the application installed on client machines (i.e. laptops) and allows for completion of forms (i.e. crash reports, citations) and to submit completed forms to the Mobile Forms server. ➢ MobileFORMS Web Services (API) — This allows for other vendor products (i.e. Records Management) to submit completed forms to the Mobile Forms server. The Mobile Forms Server runs on the Microsoft Windows Server and Microsoft SQL Server utilizing readily available, industry standard, pc compatible computer hardware. The Mobile Forms Client runs on Microsoft Windows XP (or greater) and uses Microsoft SQL Server Express for local data storage. The Mobile Forms Client operates in a detached mode and only requires connectivity for sending data to and receiving data from the Mobile Forms Server. Once a user has completed one successful login from the client to the server, the User's Profile (User Info, Agency, Numbers and User Permissions) is copied to the local machine where it can be accessed in an offline mode, with access to all functionality of the client system granted by the user's permissions profile. CTS ��AI�T�erlCa 180 N Palafox Street • Pensacola, FL 32502 • 877.762.7826 � 850.429.0082 sales@cts-america.com • www.ds-america.com Integrated Public Safery Software 7M SY�art -�.� �� Administrative Management System CTS America's Administrative Management system consists of applications for easy access management and configuration of the system as well as several modules that perform administrative type functions. The access management and configuration systems allow for a single point of system wide access and configuration control. Features � Personnel Management �' ' ''' ' • Pro 21't Evidence Mana ement UseUIScompliantpasswords? p Y/ g ��— ` i • Fleet Management MinimumPasswordLength: ! i 3; • Training & Certification Management MaximumPasswordLength: V IS; • System Access Management -- - - - -'------ �.� , '( �,ancel Administrative Benefits • Employee information is entered once and used throughout the system. • Employee Master File supports paging. • Employee records are linked to security profiles to ensure proper security and auditing. • Changes made to employee records are immediately available to all users, including updated call numbers. � Officer details recorded in the employee master file are automatically pulled to reports. • ID Cards are configured for the agency and can be printed for each employee. • Property and equipment is tracked from purchase through employee assignment to disposition. Fk ID CardS MSCeAalxwS LKts RMS NCIC Codas Veltides Bond iypes Fb�t 9encY LiSt .... ...... . .. . . . ��Y �A Y �� FG) A9arcY `Aecfk NeM 0.eV� Mni6ns . .. � � AO��xY L4pT Cd�figuratim List .- .. j " A¢rxy UNt Pas�lians List �� a ... - Aae�xl' urutlseatiWcomd� Altrbu[es ' p9��-Y Drrisims List � - .. 5[ation Cw�fguration � . Court Laation Cmfiguratlm Employx RaNc Li# � .. Ettpbyea dazsikMion Lizt E�rqbyee TemYnation 0.easons � �� ,�, EmpbYea ID 7YP�s Y`"�: . ,� DeFault Mea Code � � - UtnTROles � u 'M1. �„ 7 , 3, s Feger P nt Card ID LabN .i, ` ' FNige� P N[ Machma List �. �� . . . .. .. . . . .!' f ' � ",L"3i ., ' Fmd OPbons �er Pffiswwd OPtioix . 4� �t � a } ... x . t �' . . ,:, ... � � �w _ _ .. � ..54 � 7. �� €. � 9 `''��. . �..., . -- _�x: :�.., CTS ��ACT�ErICary 180 N Palafox Street � Pensacola, FL 32502 • 877J62J826 � 850.429.0082 sales@ds-america.com • www.ds-america.com Integrated Public Safety Sokware T'11 �� •..� Computer Aided Dispatch SmartCAD is a comprehensive, state-of-the-art, multi-agency, multi-jurisdictional incident management and resource allocation solution for Law Enforcement, Fire, and EMS. SmartCAD streamlines the call taking and dispatch process by allowing for rapid data entry, setting call priorities and making resource recommendations. SmartCAD provides a multi -faceted geographical user interface utilizing Windows �O- based functionality and ERSIT""- based mapping. � ,��; � �,� . . • -: �e ��.� -, �� _�- CAD Features :�.°� a��. _ � � �� . , ��.�, � ��a • AVL Plotting & Tracking " `°°,"` -y � OiSPATpt LOG110N �� I I I I :noio� nccuw�EHCE �ocwnaH I I� I I I I�. �'� rwa i.� �aa�rnw.i��,m�.w h�+a trak'i'.amn • E-9111nterface �� ` 9fi� -� air .. . • Supports 911 Wireless Phase II � �.��z=`°' �°.s�=��. � �" ""��`°'�� .,�.., �.,,�a'� �„�..,,�.,,�, �.,�. �,,.,,_ ,ao,�. .�„ a 3� �,e a �e • Closest unit recommendations ' �"""` b .��; `��, �'° a ��ai_.e.—.�� , • Closest Hydrant Locations ` �� ,� � �_�� . , � - . a � � �o�� m�� , � � SOPs / Medical Instruction Links ' � � ' °_'"°"`"'� °"""""." "°`"`"�, """"'<°"", ""`"�"'� . a ___ _ . . e s�r,�.,m + � _ M� • Dynamic Run Cards � � � Demographic Data Collection � a _ ° Automated E-mail / Paging �� ' "° '� _ . � � A, � , � ' o�� Unit Timers ' • Ad-Hoc Reporting • GEO Validation (Map Based) -- --- - — - -- V �,� ,� �; : 0 • Integrated ESRI Map Functionality ws�rov�.aoiwsu sRw� rzonzoos �n is szi oiu cuiror cuirov • Event-driven � — ____:�_.._________.� s,;, £ z 531 . �� , • NCIC integrated Configurable • User-defined incident types, disposition codes, status change codes, unit roles, unit recommendation, and CAD event sounds. • Configure the command line field order that is used for adding supplemental records. • Customizable CAD Commands • User-defined patrol zones, districts, and wards. • Completely customized transaction logging is used to provide an audit trail of data changes. • Maps are configurable, allowing the dispatcher to view an unlimited combination of mapping layers to include area, street, and hydrant information. C 1 S��AI�T�erlCa 180 N Palafox Street • Pensacola, FL 32502 • 877J6z.7826 • 850.429.0082 sales@cts-america.com • www.cts-america.com Inte9rated Public Safety Software r+,� �� Easy to Use • As an event-driven CAD, new calls and changes to existing calls are instantly visible to every user without refreshing or updating the dispatcher's screen. • Quickly assess the status of all units and calls to manage resources. • E911 feed, address verification, and pre-set complaint types result in fast and accurate data entry. • Dispatchers are notified of premise history, caution notes, prior calls, BOLOs and tow records. • E911 ANI/ALI feed populates a call for service with information upon receipt of the call, including cellular information. • Quickly reference past incidents with the call history archive feature. • Drag-and-drop dispatch • Visual and audible system alerts ESRI-based Mapping • Click on the map and create a call. • GEO validates addresses. • Configure the icons to represent different incident types. • Determine unit proximities to incidents. a �Yw., ° . _ _ ._ r�� ..�.�..� - - — - - - __ ___ � s - , ..m ._�o� �� - a " ' F.� ,� . , ; ra wssisraicax ��, � � �a.� ca.� '., '�.. v..�i� rs�.�.. � �';er.,s..__. _____— �. � � ;c��.. s.4 I;�,.,v .�......� -,°� r -.� ; ,�,�,�: � ��ss e :.�; w � --� �:: �:�,- j �z;;�.,� -, yo_:.-o Q ` , _� �� .2s �� _ - k...-,..�>m.,��r_�-a. � � - .. �..,�.� � � ' . - " -' � -� a i m,. � . ��. . ,.. s x.�..ac::;r� 5 a �.�, ,, :. � .. - �.o �.w� �. ��--°°��...(�, 5,c:t�r. � ` v � i ` r.e.-es . wa�y, . I ., r,�nawa;:n.n '�.. � _. �,,.� . h �� n�.a� .� � , f��l � � .. _ - `_ S � � . I I , I __ — � �'r ` � �� . ....� � __ -._ a .� .. � .� j . ,� .._. _._. , ,�. I - � ' — F .� t �nP: I �; �WUaV�YCk4 _—_� _' 180 N Palafox Street • Pensacola, FL 32502 • 877.762J826 • 850.429.0082 CTS��America" sales(c�cts america.com • www.cts-america.com Integrated Public Safety Sohware . ,�., .�� -�.� Records Management System CTS America's SmartRMS system provides law enforcement with a robust and powerful tool to efficiently record, index and track criminal and noncriminal related data. SmartRMS streamlines records and reporting operations and provides complete accuracy and compliance with state and federal reporting standards Features � Single or Multi-jurisdictional support • Eliminates Handwritten Reports • Fully integrated with CTS' product suite • Access and retrieve information quickly • Robust Reporting Capabilities • Crime Analysis • User Friendly Graphical User Interface • Document and Image Capture capability • Extensive Search Capabilities • UCR/NIBRS State and Federal Reporting Standards � Eliminates duplicate data entry and data integrity • Paperless Solutions • Accesses information immediately and improves officer safety • Attach scanned paper documents, pictures, audio, or video for a complete case file • Reduce man-hours expended on UCR e.� .� .-- ., MM Recortl: A88(17T,7 BDB ISR5001MHI�IO6lS .' ". ,.. ;, „ .,,,_ _,. . – .. .., � .,��.� _ v,___., I; Fiie Yew Help . . . . : . .. .. . ! .. _._. .. � i ,� o. q.apn��: pemographlcs __. � : Software Modules `°`�°_ ;m e��r�ss;zoio— ° -- Oeta'IS � �, ,a Name � Frst Name M�ddle Name Title �� —_ j �'�� >tldresses � � .1BB9TT IERRY BOB �_'•,. AKA (Aliu) � .�:.. �... Race E[hnicily Sez Dat<of BiKh A9e_ -� � AKA(Niclnamcl �� . ;�; . HISCGMCOPIGM � � - M - 1L26/1955 . 56 • Master Name Index � �FieidlntwicrvP.equezt Heiqht WeiQht Hai� Eyc SSN Citizenship . � �� s .�� ,� 50'/ SJII BRO � BRO � 1:3d5fi]89 C USA �',MugShots ' � DVIDNumber Shtq Type FBIPOB � • Master Business Index ~� o«�v.�o�. �+ ;�eso9s3 cn . m [j av _ �. �Orgeniv[ionz �.--a^' ��. C�ityof6irth .. Cou�ly_MBiRh Sta4olBirth NetionofBirth r,Ph Numbers � GENSACOLA FLORI�A US1 • Case Management R�� h, J Serv ce Navs • Incident/Offense Reporting ; ,�� G rt Rcperts e�, F � I • Arrest Reporting I cn s��i r 9 a r �� i c�roi�aw p ,ia��oxmea � caoocumme: c��o�F�.. �,:su�oaefwskrtn.ucl :;oriacon��d � CrashReporb � .��P' Rleesee �.�LawEnforcemmt -- '�.LSUian � �. f'eldlnterviem �:Vi I - i�A edqobber '�StateAttoney '�.PlabamaFan Warrant Traeking «; ,;, Activelnmate I Ga gA aate - N otiaYolator 4mah0tt mey GeargiaTechFan ;-'� la I History �-�� Ga g Member �� U' P t s SHO (Iwm le) �'�. FSU Fan • Civil Process ��,,�„�„� rs«o �aac�, nn c u n � o a..m ;N�„��,�eFa� �u�,orc�,ne, - ,en y :��au y en.n�� 9 r - e.n.oerma., ��Va�vniransaclions M'issingPersonlnlo Idmlifcaticn :._ • '..- PermRS I ...M ngGerson ��_�,FoulPlry FBf . ... ... .. OCA/A9ency10 9D. ... .. . Pawn Tickets SuhjeRRez�stance � End gerrd Involwtary 1a1dJ .. 'iresPas:Wamin9s ��.',PareMKidnaP HenNTOp ....... HenNBottom__ _.. Wartants/Wan[s-4ctive � • Field Interviews i;waRa�e,rw,�c. �a� ft ��' W ` Y ��' Nc�caaM.c ..... ..._ . . ._.. .. . • Property and Evidence Management P �� aY Qemoyrsphia . prtdFlags :LAisdngVenonLAo;�; 3 yaweim�Ldo � We�rt6ation • Charge Configuration CTS ��-�AI�Y�eCICa~ 180 N Palafox Street � Pensacola, FL 32502 � 877J62.7826 • 850.429.0082 sales@cts-america.com • www.cts-america.com Integrated Public Safety Sohware . Tti �� • UCR/ NIBRS Reporting • Permits & Registration • Trespass Warnings Benefits • Data entered in the RMS application flows consistently throughout all CTS applications reducing data entry for patrol, investigators, and jail personnel � Case Management application allows officers to attach scanned paper documents, pictures, and audio or video to case files • UCR/NIBRS reporting is an effortless process with the ability to generate, review, and correct UCR statistics then submit then electronically to the state � �� . � � � Citize� sees suspicious activity and calls 9-1-1. O The officer's supervisor reoiews and approves report I� Dispatcher lakes cali and in his car using SmartMCT. �I .► ��•� sends an o(ficer. SmartCAD � i •� •� shows a history of calls at ' / SmartMCT, SmertRMS, } �� , the eddress. � � SmattCAU y � �, < SmartCAD / � / � � � \ � , • 1 , � � The officer wm tetes his � � reports via the SmartMCT � C�S �� While enroule. the officer field reporung applicatlon. � ,,, �� can see dispatcher notes ` A m er i ca � and call history on his Smar�MGT, SmatlRMS, �1 � � SmadMCT. � 9martCAD � , / � SmartMCT, SmarICAD � � ' ♦ � ♦ � ♦ � ♦ � ��, �� `' -I � I: � �� Mr. Doe is booked inro jail Officer arrives on-scene ';. using the SmarWAIL system. � to investigate. He ! All of his demographic and - \/ encounters John Doe and ; anest is already in Offcer checks Mr. Doe on collects his demographic + S [he SmartMCT and finds he informalion. � SmatlJA1L, SmartRMS 1 has an acfive arrest warrant ( SmartCAO � Mr. Doe is arresteA and transported to jail. SmartMCT,SmartRMS ) CTS ��AI�Y�CrICa� 180 N Palafox Street • Pensacola, FL 32502 • 877J62J826 • 850.429.0082 sales@cts-america.com • www.ds-america.com Integrated Public Safery Sokware TM �� SmartWEB SmartWE6 is an internet-based public access portal that provides media outlets and the public with instant web access to live records. SmartWE6 displays live Jail, CAD and Warrant data. Features • Allow the public to view traffic accidents and delays in your jurisdiction � Alleviate the need to produce lail Blotter information to bail bondsman • Alleviate phone calls from inmate's families about visitation information • Can be embedded into an existing web site or used as the agency's first web site • Flexible configuration so the agency displays only the information they want Bene�ts • Serves the public in delivering timely public information • Saves precious agency manpower in fulfilling public requests SmartWEB Incident Reporting The SmartWE6 Incident Reporting module is a public portal to report non-emergency crime to the agency and save valuable officer time. The agency can configure the crime types that citizens are allowed to re ort. � � p �'�� I�� l , d • Wizard-based reporting of crime 4; ' � Configurable crime types by agency ^�,�� °�°�._°�«��F , • Provides the agency all the information necessary �'��;`��'m';��ti2 � .,'w�� - to follow up with incidents reported via the web �, ?"� — �„ m P+uvi%� ��Emai�naa�e;s.'a�r� W b�ic. com • Automatically sends e-mail notifications to the »°�°^°tlfe res=� mP��=s� ' person reporting the incident as to the status 'pm^s�i1eJ��'F� _� �, � � of the report -- �� CTS � V��-JAI�T�erlCa� 180 N Palafox Street � Pensacola, FL 32502 � 877J62J826 � 850.429.0082 � sales@cts-america.com • www.cts-america.com Integrated Public Safety Sokware , �y,.>. §i '. 3 �my� , '� ' �� t � � � > . •'. ��a' � � � � ,�+�s . � . • .;- �� 1 � � �E � �� 3 � S b � � A � � er �ca : :3 ... a � � . _� � .,,� Service and Support CTS provides toll-free technical support 24 hours a day, seven days a week, including holidays. Agencies can contact CTS support department via the following methods: • Telephone — our technical support department can be reached toll-free at 800-374-0101 at any time. On-call support staff is available outside normal business hours (7:00 a.m. — 5:00 p.m.), weekends, and holidays. Customers with a critical support issue after hours will have their call returned within 15 minutes. Non-critical calls will be returned the next business day. • E-mail — our technical support department can be reached via e-mail at support@cts- america.com. CTS promptly responds to e-mail inquiries from 7:00 a.m. — 5:00 p.m. (CT) Monday through Friday. • Fax — customers can fax a support request to 850-429-0522. When a call is received, a CTS Level 1 support person will secure all information necessary to properly evaluate the caller's difficulty, enter the problem into CTS' internal Software Management System (SMS), and provide a ticket number to the customer. Wherever possible, Level 1 support will work with the caller to resolve the issue immediately using a knowledge base of resolutions. When such resolution is not possible, the call taker will prioritize and escalate the call. Some issues may require troubleshooting to determine if the issue can be duplicated on our in-house test environment or to correct configuration problems. In order to troubleshoot remotely, it becomes necessary for CTS to access the agency network server or the SQL database through a virtual private network (VPN) connection and terminal services or by other remote connectivity tool such as PCAnywhere. A VPN connection uses end-to-end encryption to carve out a private tunnel over the public network. PCAnywhere provides a safe environment for remote network management and support to allow CTS to connect to the server. Ultimately, it is the agency's decision on how a vendor connects to their network. . � • . .., � . 1 Total System Failure — occurs when the System is Telephone conference within (1) hour not functioning and there is no workaround; such of initial voice notification. as a central server is down or when the workflow of an entire agency is not functioning. Issues affecting officer safety. 2 Critical Failure — Critical process failure occurs Telephone conference within (3) when a crucial element in the system is not Standard Business Hours of initial voice functioning that does not prohibit continuance of notification. basic operations and there is usually no suitable work around. Note that this may not be applicable to intermittent problems. 3 Non-Critical Failure — Non-critical part or Telephone conference within (6) component failure occurs when a system Standard Business Hours of initial component is not functioning, but the system is still notification. useable for its intended purpose, or there is a reasonable workaround. 4 Inconvenience — An inconvenience occurs when Telephone conference within (2) system causes a minor disruption in the way tasks Standard Business Days of initial are performed but does not stop workflow. notification. 5 Enhancement Request - Customer request for an Determined by CTS product enhancement to system functionality. management. Average Response Times The average response time is 15 minutes or less. CTS maintains 24 hour software support. When a call is received during normal business hours of 8:00 a.m. to 5:00 p.m. (CT), the response time is immediate. Depending on the nature of the issue and the assigned priority, the call is elevated as needed until resolution. When a call is received after normal business hours, an on-call support person will return the call within fifteen minutes. It should be noted that priority calls and emergency calls take precedence over routine requests for information. For non-critical support issues received after 5:00 p.m. or on weekends and holidays, users have the option of contacting support via e-mail or voice mail which will be returned the following business day. Response time is defined as the amount of time it takes CTS support staff to return a support call. Problem Management and Escalation Procedures There are three basic levels of support offered by CTS, as described below. In addition to the basic levels, CTS offers a fax line and e-mail support capability so questions that require supporting documentation can be communicated immediately. Level 1 Support • General questions • Basic training • Configuration questions • Level 1 support includes the following Help Desk capabilities: o Fielding all end user requests for assistance o Creating service requests or trouble tickets for tracking an issue from the initial report through closure o Identification of the source of the issue o Referring issues to second-level support group, third-party providers, or in-house application development for resolution o Maintaining a database of problems and resolutions used to resolve future issues Level 2 Support • Advanced issues which Level 1 could not resolve, such as: o Application errors o Table errors o Networking issues o System lock up or failure Only authorized support technicians, such as IT staff, should have access to Level 2 support services (end-user calls will be handled by the Level 1 help desk as described above). When a call is received, a call taker works with the agency to immediately resolve errors using our knowledge base of resolutions. When such resolution is not possible, the call is escalated to Level 3 Support. Level 3 Support • Advanced issues where it becomes necessary to involve senior engineers or database administrators, such as: o Officer safety o Communications failure o Incorrect data or information returned to MDC users With Level 3 Support, CTS' lead engineer determines the severity of the call and assigns it to the appropriate engineer for resolution. When the call is completed, the engineer notifies the support desk of the solution and notes the solution in the knowledge base. The agency is then notified as to resolution and any instructions for correcting the problem. In the event of a system failure, efforts would first be made to bring the system online using telephone support. Further efforts toward resolution would be made using remote access connectivity. As a last resort, CTS staff could arrive on-site within 24 hours to assist with bringing the system back online.