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CITIZEN SEES SU5PICIpUS ACTIVITY ANQ CA�lS 9-�-j }
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QISPATCHER TAKES CAIL� ENTERS INFORMA710N IN SMRRTCAQ �..
AND SENDS AN�OPFICER. SMAR7CAD SHQWS A HIST[SRY Of pLL
� � CALlS AT THE ADDRE55 ��
A Proven Sofutian that Works for: , :
• State Agencies �� �
• Highway Patrols WHILE ENROUTE� 7HE OPF�fER SEES THE DISPATCHER�S NOTES �_
• Environmental W��l.l��le c�nll Pc�rk �{��QrC�m��� ANDCACIHiSFORVONHlS�MARTM�T ` ?
• Mator Carrier Enforcement _ __ _ .. y � �
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• Police Departments ��
�OFFICER ARRiVES 4NSGENE. HE ENCOUNTERS �9HN DQE �.:
• Sheriff Offices �
� UI��V�rs�ty PQ�IC� �e�t�r�C�T��n+s ANpCQlLECTSHISREMQGRAPHICINFORMATMON � . .�
C.._.. ... .,...r . _.,. _ ...... . _ .:,, ... +i � � � �
• Multiple Agencies seeking a single solutic�n
• Consolidated �ispatch QFFICBR RUN5 IVCIC QUERY ON MR. DOE ON THE i
SMARTMCT TeaE oFFieEn n�so uses SmaRr5HARE ro �.; �` y � �} }
fmproves Officer Res�onse Time CHECKNEIGNBORINGRGENGV`SRMSSYSTEMFORWARltANTS "✓��, ` ��������+� ��� $ �����+ ����4�
• Live ��te��'c�led IsAD �r1L.I /°�VL �c����Clg G�IIQ�� QflO�;��'a AND PRfQR ARREST HEPORTS.�HE OF�3SER FiN65 THAT �R. DOE �
and dispatch to view units and incidents � HA5 AN AC7tVE ARRES7 WARRANT. �R. DUE IS pRRESTEQ APlD
�n th$Er I�ea� �(}c���(�('�cv. TRANSPOR7EDTO1All
� Fisld based reporting reduces p�perwork and altows _. ;
officers ta spend more time on active patroi.
Ms. DoE Gs aoo�cep �Nro �ni� usiraU rffe S+wnerJA1L �
SYSTEM. ALL QF HIS DEMOGRAPM�C. AND ARREST. �
D@CI'E:c7SGS TItT1L' tt? COt1l�I�tL R��?Ot"CS aaTr+�snc.a�a�v�rvSnnn�TliMS
• With CTS, data is entered once ar�d used many times _
throughout al( praducts, which efiminates the need to
(@ tll� SalYle Clatc`j OVer aIICI OVer c�(�c�ICI. THE OffICER RETURNS TO PATRdI ANp.COMPlETfiS HiS REPORTS
� USING M47611E FORtWS FIELD BASE6 REPQRTtNfs SYST@M
Integration 8� Interoperabiiifiy `
• A!1 CTS products are integrated and wark seamlessiy
tOI�G�IIGC �1COV1l.lIll� pI.I�IIC Sc`af�ty ag�C1CIES the IlltaUSt(�y�S THEOFFfCER`SSUPERVISORREV3EWSANDAPPROVESTHE �
most complete, integrated re�� ��form����n tQQ�s. REPORTINHISCARU51NG�3MAHTMC�
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LQCRL CI71ZEN5 RND ME[SIA OUTLE75 USE SMAR7WEB ��' � `�� �������� "
TQ QUERY TH6 ASENCY`5 ACTIVE kNMATES� ACTIVE WARRANTS � ��������+C�
AND GALL HISSpRY �
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� Smart ��� � ��� S�nart�� 4 ���� Smart �����,
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SmartMobile has been called the Ftecords Management System Comput�r Aided Dispatch
most robust and integrated Mobfie � �4� , SmartRMS is the fully integrated records man- SmartCAD streamlines the call taking and dispatch process by allowing for rapid
��,t�
Product Line on the Pubiic Safety °�� ��.����� agement system providing law enforcement the data entry, setting call priorities and making resource recommendations. As an
market. SmartMobile is designed spe ���a� r t �� � abiiity to index, track and manage criminal and �
�}; event-driven CAD, new calls and changes to existing calls are instantiy visible to
cificail to im rove safet and roduc � `�� � non-criminal related data. SmartRMS consists of ��--�� '
y p y p ��'„ � , every user without refreshing or updating the dispatcher's screen. SmartCAD
�v �� � � Master Name and Master Business Indices, 7
tivity by breaking down Iong and ���$ ��° ��� � provides a mufti-faceted graphical-user interface utilizing Windows0-based func-
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��., �� Arrest, Offense, Case Management Civil Pawn. f °
sometimes compiex processes mto � � ��" „, .�° 1 tionafity and ESRir"'-based mapping.
k ���° UCR and more. For more information on our ` °
easy to use soiutians. � SmartRMS appiications visit our website.
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� �� � � Supports single agency or consolidated communication center
Fietd BasBd R�porting ��� �� • Data entered in the RMS applications flows `---.� • E911 feed, address verification, and pre-set complaint types result in fast and
MabileForms is CTS' answer to field base�i re�;orting by prc�ri�i?r,g a us�r consistently throughout a11 CTS applications "' "� accurate data entry
friendiy approach to creating, printing and approving field reports without ever reducing data entry for patrol, investigators, • Supports 911 Wireless Phase 11
stepping into an office. MobileForms, through the MobileForms Administrator, and Jaii personnel 4, � ; • Customized transaction logging is used to provide audit traiis of actuai cail
• Case Management application allows officers �,�: data changes
allows each agency to configure the application based on their business rules � �;� �;
to attach scanned paper documents, ;�� �°ro� ,,��`,, � User-defined incident types, disposition codes, status change codes, unit
and needs via real-time updates. pictures, and audio or video to case files roles, unit recommendatio�, and CAD event sounds
• UCRlNIBRS reporting is an etfortless process
• Mobile Records Management with the ability to generate, review, and correct UCR statistics and then submit
• Traffic Citations, Resource Citations � '
them electronically to the state =u ,�
" Crash Reports �` s � ��
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�°�� � �,� Mobile Gomputer 7erminaf '�. ` ,���2L�Y'� • _�� '� �,��
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. �'� ` Smart � , :� .. ° �� �
� SmartMCT improves safety and efficiency «
..�, �, by providing Live CAD display, self dispatch- "�� J�il Man�gement Syst�m � ��
ing capabilities, call mapping and routing, Data Sharing lnteraperabili#y --- ��
� , �,� � � � SmartJail not only tracks and ' "�,�
��,;° ' and State and Local searches. SmartSHARE features unique capabilities and attributes that make interoperabil-
;. ' ` manages alI aspects of an Inmate's ���, �"
���. ,, ity a simple and cost-effeative possibility, regardless of technology infrastructure. .�� � _ , �-
��`�' ' '� ' """� • FBIlCJIS Security Policy GomplianY CTS America's added features further protect the agency system from perfor- ��carceration period, it provedes a
� °� totally integrated solution for '
.
�° �'` � �� � Live Mobile CAD mance degradation due to data sharing activities. Real-time data sharing is facili-
°� �����,� ;�: streamlining the process of booking a+xa ,iia;:.,�, ,y �.,�;,�F>;eherasive an�
� . • CIC/NCIC/NLETS Query Capability tated while conforming to all app3icable federal and state pnvacy safeguards.
searchable booking history.
� • Local MNI Searches
:� � • Mobile-to-Mobile and Mobile-to- • NIEM (National Information Exchange Model) Compliant ��,�� � � � Objective dassification system
" ` Dispatch Messaging • Access RMS databases at municipal and county law en#orcement agencies ;��" �'� ` A " identifies inmate specific
* Real-time data sharing participafion by state and federal agencies �� „�;��..�- �
; �� � housing requirements and meets
Handheld Tick@t WritEr ' Inexpensive universal access for investigators via lnternet browser . ;� '}� a National Accreditation Standards
SmartPTW (Pocket Ticket Writer) is the compact, hand-held solution for writing �'" p M , ` � SmartJail contains automated
traffic and resource citations. There is no reason to write a paper citation by � �� `' � � s �,� � State and Federal Required
hand; when utilizing the wireless handheld scanner and printer tecnnology you i ` ° n �""
�S1'l'lj � � �, �a. Reports, Social Security, SCAAP
can swipe or scan a driver's Iicense and print a ticket in a minute or less. "�'� } �"`
Jurisdiction Billing Reports, and
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Public Web Access � ; ' ����"'` �� many more
• Eliminates paper citations for bicyde, ATV, and motorcycle units
• Lightweight and rugged hardware SmartWeb is the solution to pravidmg meclia outlets and the public instant web � "� ° SmartJail easily interfaces with
access to live records. SmartWeb displays live Jal, CAD and Warrant data. several third party vendors for:
Commissary, AFIS LiveScan, Inmate Telephone, Video Visitation and VINES
,, • AI1ow the public to view Traffic Accidents and Traffic Delays in your jurisdiction ' Electronic Signature Capture Devices save agencies money and eliminate
�'��� �Q'�� ���� �`����'���'��+�-� �� ��^»�'`"�� �� • Alleviate the need to produce Jail Blotter information to bail bondsman waste on mountains of paper files
Q1�1 �he �V'�� �� �/��V.�+"�'�`������+�.���, ' Allevia#e phanes calls about visitation information from inmates' families • BIO-Metric release verification
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Records Management System
CTS America's SmartRMS system provides law enforcement with a robust and powerful tool to
efficiently record, index and track criminal and noncriminal related data. SmartRMS streamlines records
and reporting operations and provides complete accuracy and compliance with state and federal
reporting standards
Features
• Single or Multi-jurisdictional support
• Eliminates Handwritten Reports
• Fully integrated with CTS' product suite
• Access and retrieve information quickly
• Robust Reporting Capabilities
• Crime Analysis
• User Friendly Graphical User Interface
• Document and Image Capture capability
• Extensive Search Capabilities
• UCR/NIBRS State and Federal Reporting Standards
• Eliminates duplicate data entry and data integrity
• Paperless Solutions
• Accesses information immediately and improves officer safety
• Attach scanned paper documents, pictures, audio, or video for a complete case file
• Reduce man-hours expended on UCR -
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Software Modules ` `�
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�� F:d34rtu.iewP pucS, �� 4��ht 'i�<ipht Har Eves SSf. C
• Master Name Index I � ,G ,� 6R, . eP, ��,,5.:5a ,f .� _
.k.tuq'hces C��i�l`lumGer i:Fe fBfD�E
• Master Business Index � ° � - '�"� "°`. ° i '� " .
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� Phcrtel�lwnhr. ' �^EI15+iGL+ �IORiC' Jt– �
• Case Management o� ^-��a
Ser. re HnhS � �
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Incident/Offense Reporting i;.�� � G�
Rcacrc.
• Arrest Reporting �' �,� �M�,. ':""„"a 5°°�r'�P k.n �< <�'e°�.�'
p -i_� p R I LawEn(a . LSUFan
• �f F�n� y �; c _ Stnteottn y r�ahamaFan
W arrant Tracking �', de �G g;sc ate N catc P ate.tt Geo��aTech'a�
�ad - R �el m. �Uangl,�eniCer ' .F x�.Rion� �. H.,(l�:eri:e)� FStJFai
�� H � 0 dator tl -- lhallenye.t Cecee:ecl Murr�ceneFan
• Civil Process �i �e�.<a��,o. vn, ,n��nnn.��e «,�.oxe�de,
. v.. r,tt�.o = nu,, y e ���ro ta ��s�.nton
• Pawn Tickets ° :�,�Rr.Y,�. E'd ��.�,`" ;'°;; =s� o� 5�
Tre.spassNemng: GarmtkiMap HenrviTep HenrvBceh:m
• Field Interviews �' . "'R,�-:�°^".°":.` R°^°>�°,�^�°
..arraMC:^Wa�rtx-(ne.t,..e �Run,«ay h+tlGPrinLicAe
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• Property and Evidence Management 'i �
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• Charge Configuration �— — -- — ------
C TS "'���"��"AI�Y�ErICa 180 N Palafox Street • Pensacola, fL 32502 • 877.762.7826 • 850.429.0082
sales@cts america.com • www.cts-america.com
Inteyraied Public Safety Software
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• UCR/ NIBRS Reporting
• Permits & Registration
• Trespass Warnings
Benefits
• Data entered in the RMS application flows consistently throughout all CTS applications reducing
data entry for patrol, investigators, and jail personnel
• Case Management application allows officers to attach scanned paper documents, pictures, and
audio or video to case files
• UCR/NIBRS reporting is an effortless process with the ability to generate, review, and correct
UCR statistics then submit then electronically to the state
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rqviews anc 7pprovFS reK�ort D�Spaicher takes call and
in his car usiny Sm2rtP�9CT �� ► � se ds e�n oE(icei Sn atiCHD :
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��._.� � i �' � � � hows a hisrory of „��IS at ��.
SmartMCT. SmartRMS. ` �� �, Ih0 ddd!@SS �
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7he o`f n=r r�rjmpletes h�s 1 �a ��„.. , ,; � ....... ..._._____....
re orts via the SmartblCT � � YJt Iie piiroute �he offiCer
fie1A repn�ng �pplicaGOn. j � .�� I ar y dispatcher notes
A Y'1'"1 t�Y (/' �� I ancl call historv on hla �
SmartMCT. SmariRMS. � � 1 1 CI \. � 5mannncL .. �
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All �f hls demographic and '� „__._ ___,,,, ,,,,,,,,,, encount_rs John Doe ar,A ��
arrest i> already in � Ofticer t9ler.k5 M}r. Doe on CplieCts Mis demograph c �.
SmartRMS- �� the Sm.artMCT ar�d firws he infurm2tian. ��
! smar��ai�, sma�rRMS ; has an acliva arrest warrar.:. smancno
' ' Mr �oe �s arresteu� snd - ��
haCS�otted tti jail.
SmaNMGT. S:nu[RMS
C i J��� ��'t1��rlCa 180 N Palafox Street • Pensacola, FL 32502 • 877J62J826 • 850.429.0082
�� sales@cts-america.com • www.cts-america.com
Inizgrated Publ��c Safety Snkware
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Computer Aided Dispatch
SmartCAD is a comprehensive, state-of-the-art, multi-agency, multi-jurisdictional incident management
and resource allocation solution for Law Enforcement, Fire, and EMS. SmartCAD streamlines the call
taking and dispatch process by allowing for rapid data entry, setting call priorities and making resource
recommendations. SmartCAD provides a multi -faceted geographical user interface utilizing WindowsOO -
based functionality and ERSI'"'- based mapping.
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CAD Features `°°�.°�'° `� � `°`���
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• AVL Plotting & Tracking ' '
��� �ISPATCH LOCATION ��_JJ�J �� �'CVPPENCE LOGTION I I I IJ� n
� ' ,�m�,�w.a�_:mM. w.ay .a.��or,»�.,,a�.. =an.� , �,�n rau.
• E-9111nterface =��E����f� " �,.
• Supports 911 Wireless Phase II � ! �°°' r� ` `�'$° � "�' �"" �` `�'"" �
`.E�� w ""�.,>,>� ,a�„� `� o.� ��«
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• Closest unit recommendations ! �'"� � '»' '�` � �
�Naol �.:alr.tii a � a - _fr�defefit�� _
• Closest Hydrant Locations � -� � m ����� � � ����„�,
� , m ' <��,,.
• SOPs / Medical Instruction Links ' m �'"�"'""'" �""""°," ""`�`°„°, """'°`�' �`�"°°" ��`°"""�'
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• Dynamic Run Cards � , _
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• Demographic Data Collection v a � y
• Automated E-mail / Paging & ,,,
• Unit Timers E
• Ad-Hoc Reporting '
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• GEO Validation (Map Based)
; a�;,,,.p,� , _ �Fw =
Integrated ESRI Map Functionality I `'
• .�roM.nuo?sse ws., izo_.om ivue u..n.i� .u_i �.... i¢uai u.itta cauroo
• Event-driven ��'�� ��'�-°
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• NCIC integrated
Configurable
• User-defined incident types, disposition codes, status change codes, unit roles, unit
recommendation, and CAD event sounds.
• Configure the command line field order that is used for adding supplemental records.
• Customizable CAD Commands
• User-defined patrol zones, districts, and wards.
• Completely customized transaction logging is used to provide an audit trail of data changes.
• Maps are configurable, allowing the dispatcher to view an unlimited combination of mapping
layers to include area, street, and hydrant information.
CTS � v°�-'"ACT�eCIC� 180 N Palafox Street • Pensacola, FL 32502 • 877.762J826 • 850.429.0082
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• As an event-driven CAD, new calls and changes to existing calls are instantly visible to every user
without refreshing or updating the dispatcher's screen.
• Quickly assess the status of all units and calls to manage resources.
• E911 feed, address verification, and pre-set complaint types result in fast and accurate data
entry.
• Dispatchers are notified of premise history, caution notes, prior calls, BOLOs and tow records.
• E911 ANI/ALI feed populates a call for service with information upon receipt of the call,
including cellular information.
• Quickly reference past incidents with the call history archive feature.
• Drag-and-drop dispatch
• Visual and audible system alerts
ESRI-based Mapping
• Click on the map and create a call.
• GEO validates addresses.
• Configure the icons to represent different incident types.
• Determine unit proximities to incidents.
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CTS America's Administrative Management system consists of applications for easy access management
and configuration of the system as well as several modules that perform administrative type functions.
The access management and configuration systems allow for a single point of system wide access and
configuration control.
Features
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Administrative Benefits
• Employee information is entered once and used throughout the system.
• Employee Master File supports paging.
• Employee records are linked to security profiles to ensure proper security and auditing.
• Changes made to employee records are immediately available to all users, including updated call
numbers.
• Officer details recorded in the employee master file are automatically pulled to reports.
• ID Cards are configured for the agency and can be printed for each employee.
• Property and equipment is tracked from purchase through employee assignment to disposition.
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Mobile Forms
CTS America's Mobile Forms product provides a simple, cost-effective means for an agency to issue,
track, and transmit citations, crash reports, and much more.
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• Fully integrated forms to reduce officer reporting time
• Mapping
• GPS pasting of Latitude/Longitude
• Easily export data into existing Records Management System
Utilizes Industry Standard Platforms
• .NET
• Web Services
• MS SQL Server
The Mobile Forms solution is comprised of three main components:
➢ MobileFORMS Server (MFS) — This is the main system administration and data repository.
➢ MobileFORMS Client (MFC) — This is the application installed on client machines (i.e. laptops)
and allows for completion of forms (i.e. crash reports, citations) and to submit completed forms
to the Mobile Forms server.
➢ MobileFORMS Web Services (API) —This allows for other vendor products (i.e. Records
Management) to submit completed forms to the Mobile Forms server.
The Mobile Forms Server runs on the Microsoft Windows Server and Microsoft SQL Server utilizing
readily available, industry standard, pc compatible computer hardware. The Mobile Forms Client runs
on Microsoft Windows XP (or greater) and uses Microsoft SQL Server Express for local data storage.
The Mobile Forms Client operates in a detached mode and only requires connectivity for sending data to
and receiving data from the Mobile Forms Server. Once a user has completed one successful login from
the client to the server, the User's Profile (User Info, Agency, Numbers and User Permissions) is copied
to the local machine where it can be accessed in an offline mode, with access to all functionality of the
client system granted by the user's permissions profile.
C 1 J""���'�^"��ACT�ECICa 180 N Palafox Street • Pensacola, FL 32502 • 877.762.7826 • 850.429.0082
salesC�cts-america.com • www.cts-america.com
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Mobile Computer Terminal
CTS America's mobile computer system, SmartMCT provides full system access through wireless mobile
data terminals. Immediate access to interfaces with State/NCIC access, paging, e-mail, CAD, field
reporting, and records management system transforms each vehicle into a virtual office. SmartMCT
seamlessly extends the SmartCAD system to live cad-in-the-car. It also provides field personnel with
access to mission critical information allowing them to make on-scene decisions that enhance safety and
improve operational efficiency.
Features
• Live CAD-in-the-car with real-time updates and detailed mapping
• Menu-driven with shortcut keys and touch screen buttons
• Highly secure real-time access
• Access to NCIC, State CIC and local databases for queries
• Integrated mobile messaging: CAD-to-car, car- to-CAD, car-to-car
• Visual and audible system alerts
• Traffic citation with in-vehicle printing
• Field Incident Reporting
• Mug Shot image download
• Demographic Data Collection to prevent racial profiling
• Voiceless (silent) dispatcher capabilities
• Automatic Vehicle Locator (AVL)
• Secure, encrypted 128-bit technology
• Paperless submission of reports
• In-car mapping and routing
• Dynamic field reporting and robust search capabilities
• Driver License Magnetic strip and barcode reader
• Handheld mobile devices available
Benefits
• Wireless access to records and voiceless dispatch
• SmartMCT leverages advanced Microsoft technology to enhance real time access to information
for officers in the field.
• Using mobile printers for in-car printing eliminates illegible citations; statistics have shown that
15% of tickets are dismissed because they cannot be read.
• SmartMCT saves time and increases revenue.
• Increase efficiency, reduce response time
• Protects officers by providing information about previous incidents, hazardous materials or
wanted persons.
C TS ���"�-� q me����. 180 N Palafox Street • Pensacola, FL 32502 • 877J62.7826 • 850.429.0082
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• Checking license plates against the State/NCIC database before stopping vehicles alerts officers
of potentially dangerous situations.
• Field reporting increases accuracy by allowing officers to complete reports after an incident.
• Capture and store traffic stop data, exceeding the recommended profiling specifications of the
U.S. Department of Justice.
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Data Sharing Interoperability
CTS America's SmartSHARE features unique capabilities and attributes that make interoperability a
simple and cost-effective possibility, regardless of technology infrastructure. Our added features further
protect the agency from performance degradation due to data sharing activities. Real-time data sharing
is facilitated while conforming to all federal and state privacy safeguards.
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In 2001, the U.S. Department of Justice (DOJ) along with the U.S. Office Justice Programs (OJP) devised a
framework in which varied law enforcement and public safety agencies could exchange information at
all levels, regardless of their technology infrastructure. The outcome of the endeavor is an XML-based
standard language specifically designed for criminal justice information exchanges known as the Global
Justice XML Data Model (Global JXDM). The Global JXDM is a comprehensive framework that includes a
Data Model, a Data Dictionary, and an XML schema. CTS America has embraced this common language
and it is the backbone of the message format used by the SmartSHARE application.
How SmartSHARE Works
The core ideology of the SmartSHARE application is the separation between the message handler (Web
Service Server) and the back-end data source (i.e. MS SQL, Oracle, DB2). This ideology drives the
SmartSHARE system architecture and in turn allows the agency's current data source infrastructure to
be utilized. SmartSHARE utilizes Microsoft's Web Service technologies to query disparate Records
Management System, regardless of RMS vendor, to gain the desired real-time information. Queries are
performed simultaneously across geographical boundaries and presented to the user in an organized
manner so that pertinent information is brought to the forefront. The information gained from the
SmartSHARE queries are never retained outside of their originating data source in order to maintain
data integrity and positive control of agency information.
C i S���� ACT�ErICa 180 N Palafox Street • Pensacola, F� 32502 • 877J62.7826 • 850.429.0082
sales@cts-america.com • www.cts-america.com
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How SmartSHARE Helps
The core technology is based on Web Services and the Global Justice-XML data model. Web Services
technologies is widely accepted as being the most efficient, universal, and secure data exchange
protocol available today. The published DOJ standard for criminal justice data element definition is
Justice-XML. Combined, these two standards provide a solid platform for SmartSHARE. CTS America's
added features further protect the agency system from performance degradation due to data sharing
activities. Additional controls are provided to ensure that the individual agency is in control of the
specific data they want to share, and with whom they want to share it. Real-time data sharing is
facilitated while conforming to all applicable federal and state privacy safeguards.
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