HomeMy WebLinkAboutDocumentation_Regular_Tab 07_10/13/2011 Item 07
Amended
r
7
f�
MEMORANDUM
4" Village of Tequesta
Clerk's Office
TO: Village Manager Couzzo
FROM: Lori McWilliams, Village Clerk
DATE: August 23, 2011
SUBJECT: Amended CTS Agreement
7. Council Approval of Acquisition of Smart Cop Records
Management/ CAD / Mobile Software Suite
Upon review of the agenda packet, the Village Attorney noticed the vendor signed the
wrong version of the agreement that did not include Mr. Davis' changes.
Please find attached the correct amended CTS agreement for your review and
approval.
McWilliams, Lori
To: Gomberg, Brad
Subject: RE: RE: FL-Tequesta PD-CTS License and Service Agreement KWD revised
From: Gomberg, Brad
Sent:Tuesday, October 11, 20113:43 PM
To: McWilliams, Lori
Subject: RE: RE: FL-Tequesta PD -CTS License and Service Agreement KWD revised
The wrong one...the vendor made a mistake
Brad Gomberg
Director of IT/IS
The Village of Tequesta
561-222-6569 C.
561-768-0554 O.
www.teguesta.orq
-----Original Message-----
From: McWilliams, Lori [lmcwilliams @tequesta.org]
Received: Tuesday, 11 Oct 2011, 3:36pm
To: Gomberg, Brad [bgomberg @tequesta.org]
Subject: RE: RE: FL -Tequesta PD - CTS License and Service Agreement KWD revised
Thanks Brad O
What was included in the agenda packet? The correct one or the wrong one? I need to make sure Council has the
correct agreement before them.
Lori
From: Gomberg, Brad
Sent:Tuesday, October 11, 20113:01 PM
To: McWilliams, Lori
Subject: FW: RE: FL-Tequesta PD -CTS License and Service Agreement KWD revised
Brad Gomberg
Director of IT/IS
The Village of Tequesta
561-222-6569 C.
561-768-0554 O.
www.teguesta.orq
-----Original Message-----
1
From: Chris Larimer [Chris.Larimer @cts-america.com]
Received: Tuesday, 11 Oct 2011, 3:00pm
To: Gomberg,Brad [bgomberg @tequesta.org]
CC: keith@corbettandwhite.com [keith @corbettandwhite.com]
Subject: RE: FL - Tequesta PD - CTS License and Service Agreement KWD revised
I agree... sorry for the error.
New ones on their way overnight to you!
-chris
From: Gomberg, Brad [mai Ito:bgomberg0)tequesta.orgj
Sent: Tuesday, October 11, 2011 1:44 PM
To: Chris Larimer
Subject: FW: FL-Tequesta PD-CTS License and Service Agreement KWD revised
Brad Gomberg
Director of MIS
The Village of Tequesta
561-222-6569 C.
561-768-0554 O.
www.teguesta.org
-----Original Message-----
From: Keith Davis [Keith @corbettandwhite.com]
Received: Tuesday, 11 Oct 2011, 1:50pm
To: Gomberg,Brad [bgomberg @tequesta.org]
CC: Couzzo,Michael [mcouzzo @tequesta.org]; McWilliams,Lori [lmcwilliams @tequesta.org]
Subject: FL - Tequesta PD - CTS License and Service Agreement KWD revised
Brad:
In reviewing the Village Council agenda back up for the Smart Cop Agreement,somewhere along the line,they
signed the wrong version of the agreement. I know that we went back and forth a number of times, but the one they
signed does not contain my changes. I have attached the one with all the changes that were agreed to by everybody. I
have provided both a marked up version and a clean version for execution.
If at all possible,can you get this to your contact at CTS for re-execution of the clean copy,so that we have it
back for Thursday night?
Keith W. Davis,Esquire
1111 Hypoluxo Road, Suite 207
Lantana,Florida 33462
Tel: (561) 586-7116
Fax: (561) 586-9611
Email: keithncorbettandwhite.com
2
Incoming a-mails are filtered which may delay receipt. This e-mail is personal to the named recipient(s)and may be privileged and confidential. If you are not the
intended recipient,you received this in error. If so,any review,dissemination,or copying of this e-mail is prohibited. Please notify us immediately by e-mail and
delete the original message.
*** eSaf.e scanned this email for malicious content ***
*** IMPORTANT: Do not open attachments from unrecognized senders ***
IMPORTANT.' The contents of this email and any attachments are confidential. They are intended for the named
recipient(s) only.
If you have received this email in error, please notify the system manager or the sender immediately and do not disclose
the contents to anyone or make copies thereof.
*'* eSafe scanned this email for viruses,vandals,and malicious content."*
3
CTS �,
America
SOFTWARE LICENSE AND SERVICES AGREEMENT
THIS AGREEMENT is made as of this day of 2011,by SmartCOP,Inc.(a/k!a
Consolidated Technology Solutions and CTS America)("Licensor"),with its principal place of business at 180 North
Palafox Street,Pensacola,FL 32502,and the Village of Tequesta a municipal corporation existing pursuant to the laws
of the State of Florida, FleridaPoheeDepanfiieiit "Licensee"),with its principal address at 145-,W Tequ_esta Drive, Formatted:StrikethroWh
Tequesta,Florida 33469.
WHEREAS, Licensor has the exclusive right to license the public safety software modules known as SmartCAD,
SmartMCT,SmartMobile,SmartRMS,SmartADMIN,and SmartSWITCH.
WHEREAS,Licensee desires to acquire a non-exclusive and non-transferable license to use and configure to use the
software modules listed in Schedule I(attached as Appendix 1)(hereafter"Software Products"),subject to the terms and
conditions set forth in this Agreement.
WHEREAS,the pricing shown in Appendix 1:Pricing Schedule is pursuant to the Putnam County Sheriff's Office,FL,
Public Safety Software Project Bid from August 24,2009,which was competitively bid.
NOW,THEREFORE,Licensor and Licensee agree as follows:
ARTICLE L THE LICENSE
1.01 License. Licensor hereby grants to Licensee a non-exclusive and non-transferable license to use and configure
the Software Products solely for Licensee's internal operations(the"License")for the term set forth in Section 1.02 and
subject to the terms and conditions set forth in this Agreement. The License includes the right to use and configure only
those Software Products listed in Schedule I(attached as Appendix 1)hereto.Licensee may license additional Software
Products through a written amendment to this Agreement specifying an additional license fee and signed by both parties.
1.02 Term. The License shall commence upon the delivery date for the Software Products set forth on Schedule I
(attached as Appendix 1)hereto(the"Delivery Date");and provided that Licensee has paid all applicable fees. The
License shall continue in perpetuity,unless terminated pursuant to Article VII.
1.03 Fees and Charges. Licensee shall pay to Licensor a license fee(the"License Fee")for the Software Products
in the amount and at the time set forth on Schedule I(attached as Appendix 1).
1.04 Taxes. If applicable,Licensee is responsible for and shall pay all federal,state and local sales,use,value
added,and ad valorem taxes due in connection with the licensing and use of the Software Products.
1.05 Sublicemsimg and Assignment Prohibited. This License does not provide Licensee the right to sublicense any
of the Software Products,and Licensee is strictly prohibited from sublicensing without the explicit written permission of
Licensor.
1.06 Exclusions. Except as expressly authorized in writing,Licensee shall not:
a. Copy the Software Products;
b. Cause or permit reverse compilation or reverse assembly of all or any portion of the Software
Products;
c. Distribute,rent,lease or transfer to any third party any portion of the Software Products;or
Version:July,2009 Software License and Services Agreement—Page I
CTS �JjAmerica'
d. Export the Software Products in violation of U.S. Department of Commerce export administration
regulations.
e. Copy for use or distribute for use any third party software products resold to Licensee by Licensor
without paying the appropriate license fee.
1.07 Assignment Licensee may not assign or transfer any right or obligation hereunder without the prior written
consent of the Licensor.
ARTICLE II. DELIVERY
2.01 Acceptance. On or before the Delivery Date, Licensor shall deliver to Licensee one (1) copy of the
Software Products(in machine-readable object code). Licensee shall be conclusively deemed to have accepted the
Software Products upon receipt unless Licensee notifies Licensor in writing within thirty(30)days of the Delivery
Date that the Software Products have been rejected as failing to operate substantially in accordance with the written
agreement between Licensor and Licensee, and describing in detail each nonconformity. Upon receipt of the
nonconformity list,Licensor shall have thirty(30)days to repair any nonconformities listed on the nonconformities
list by modifying the Software Products as necessary at Licensor's expense,such that the Software Products affected
by the nonconformities operate substantially in accordance with the written agreement between Licensor and
Licensee.
2.02. Installation. Licensor shall provide licensee with installation support in accordance with Licensor's
standard installation procedures for one(1)copy of the server portion of each Software Product as well as the client
portion of each Software Product for the fee set forth in Schedule I(attached as Appendix 1).
ARTICLE III. WARRANTY,MAINTENANCE AND SUPPORT SERVICES
3.01 Warranty,Maintenance and Support. Licensee may obtain warranty,maintenance and support services for
the Software Products by entering into a separate Software Warranty, Maintenance and Support Agreement with
Licensor,a sample copy of which is attached hereto as Appendix 2.
ARTICLE IV. CONFIDENTIALITY AND COPIES
4.01 Confidentiality. To the extent allowed by law, Licensor and Licensee shall not disclose one another's
Confidential Information.
4.02 Confidential Information. The term "Confidential Information" as used in this Agreement includes
any information(whether or not reduced to writing and whether or not patentable or protected by copyright)that
either Licensor or Licensee treats as proprietary or confidential(whether owned or developed by either party or
received by either party from third parties), including without limitation either party's trade secrets, business
methods, business policies,procedures,techniques, financial information,"know how", research or development
projects or results, algorithms, computer software and hardware,computer programs (whether source or object
code), hardware or manuals, trade secrets, or other knowledge or processes of or developed by Licensor or
Licensee. Failure to mark any of the confidential information as confidential or proprietary shall not affect its status
as part of Confidential Information under the terms of this Agreement.
4.03 Obligations. Licensor and Licensee shall protect each other's Confidential Information with at least the
same degree of care and confidentiality,but not less than a reasonable standard of care,that each utilizes for its own
Confidential Information and that it does not wish disclosed to the public.
4.04 Exclusions. This Agreement imposes no obligation upon either party("Recipient")with respect to the
other party's("Discloser's")Confidential Information that Recipient can establish by legally sufficient evidence:(a)
was in the possession of or was rightly known by Recipient without an obligation to maintain its confidentiality
prior to receipt from Discloser,(b)is or becomes generally known to the public without violation of this Agreement;
(c)is obtained by Recipient in good faith from a third party having the right to disclose it without an obligation of
Version:July,2009
Software License and Services Agreement—Page 2
CTS��4J-lAmerica
confidentiality; or(d)is required to be disclosed by applicable law;provided that Recipient notifies Discloser of
such requirement prior to disclosure,and provided further that Recipient makes diligent efforts to limit disclosure.
Recipient shall keep confidential any Confidential Information received for three(3)years after the termination of
this Agreement.
4.05 Copies. Licensee may make additional copies of any printed materials provided by Licensor up to the number
of simultaneous users set forth in Schedule I(attached as Appendix 1)but shall not make copies in excess of such
number without the prior written consent of Licensor. Licensee may make two(2)copies of the Software Products
solely for use by Licensee as back-up copies for disaster recovery. Every copy of the manual or the Software Products
made by Licensee shall include the copyright notices included on the copies delivered to Licensee. Licensee shall not
make or maintain any other copy of the Software Products or any portion,derivative or modification of any of them.
ARTICLE V. OWNERSHIP AND USE
5.01 Ownership. Licensor is not granting Licensee,either directly or by implication,any right,title or interest
in Licensor's Software Products,applications,software,code and/or systems. Licensee is acquiring the perpetual
right to utilize the run-time version of Licensor's Software Products that are current as of the time of the termination
of the contract between Licensor and Licensee. Licensee agrees not to disassemble,peel components,decompile,
otherwise reverse engineer or attempt to reverse engineer,or derive code from any of Licensor's Software Products,
applications,software,code and/or systems,or permit or encourage any third party to do so. Under no event shall
Licensee transfer,assign and/or sell the run-time version,the object code or the source code of Licensor's Software
Products,applications,software,code and/or systems to any person or entity.
5.02 Use. Licensee may keep one(1)copy of the Software Products resident on the file server for Licensee's
network("Network")at the site designated on Schedule I(attached as Appendix 1)to this Agreement(the"Installation
Site")and may keep one(1)copy of the client portion of each Software Product resident on as many computers owned
or controlled by Licensee and connected to the file server for as long as Licensee restricts access to the Software
Products resident on the server to the number of simultaneous users set forth in Schedule I(attached as Appendix 1).
Notwithstanding the foregoing,if the Network becomes inoperable(whether due to maintenance thereof,modification,
disaster,or otherwise),the Software Products may be temporarily used on a different file server at the Installation Site or
another computer center.Temporary use on a different file server,however,shall not exceed thirty(30)days without the
prior written consent of Licensor.
5.03 Modification. Licensee shall only make changes or modifications to the Software Products using the
Configuration Tools Modules listed on Schedule I(attached as Appendix 1)and provided by the Licensor.Violation of
this prohibition will be grounds for termination of this agreement pursuant to Article VII,and Licensor shall have no
further duties,liabilities or obligations with respect to the Software Products.
ARTICLE VL LIMITATION OF LIABILITY AND INDEMNIFICATION
6.01 Limitation of Liability. Licensor, its officers,directors,shareholders,members,employees,and/or agents
shall not have any liability to Licensee,its officers,directors,shareholders,members,agents and/or employees for losses,
damages and/or injuries arising out o£ (1) third party equipment or software not installed by Licensor, (2)any
equipment or Software Products for which maintenance has been performed by a third party not authorized by
Licensor;(3)any equipment or Software Products that have been substantially altered,damaged or modified by
someone other than Licensor or its subcontractors; (4) any equipment or Software Products which have been
damaged as a result of Licensee's failure to operate them in accordance with the operating instructions of Licensor,
the manufacturer, or the software vendor; (5) failures due to force majeure or exposure to unusual physical or
electrical stress;or(6)failure by Licensee to back up software and data contained in its system on a regular basis,
but not less than once every day. This limitation of liability includes all claims for losses,damages and/or injuries
arising in tort,contract,negligence,strict liability,or otherwise,including,without limitation,damages for physical or
mental pain or suffering, medical expenses,wrongful death, loss of good will,work stoppage,computer failure or
malfunction,loss of work product,or any and all other commercial or personal injury damages or losses, direct or
indirect.
Version:July,2009
Software License and Services Agreement—Page 3
CTS�kOoAmerica-
6.02 Indemnification for Infringement. Licensor shall,at its expense,indemnify and defend Licensee against any
claim that the Software Products infringe any United States patent or copyright and pay any resulting final judgment or
settlement cost,provided that Licensee gives Licensor prompt,written notice of any such claim and allows Licensor to
control the defense and all related settlement negotiations. Licensee shall allow Licensor, at Licensor's option and
expense,if any infringement claim has occurred or in Licensors reasonable judgment is likely to occur:(i)to procure the
right for Licensee to continue using the Software Products;(ii)to replace or modify the Software Products so that they
become non-infringing and functionally equivalent;or(iii)if neither of the foregoing alternatives is available on terms
which are reasonable in Licensor's discretion,Licensee shall,upon the request of Licensor,return the Software Products
to Licensor,whereupon Licensee can seek applicable remedy from Licensor pursuant to a breach of this Agreement.
Licensor shall have no liability to indemnify or defend Licensee to the extent the alleged infringement is based on: (a)a
modification of the Software Products by anyone other than Licensor or someone acting on behalf of Licensor,(b)use of
the Software Products other than in accordance with the written agreement between Licensor and Licensee,or(c)a
modification by Licensor of the Software Products at the direction of Licensee.
6.03 Indemnification Generally: Licensor agrees to defend, indemnify and hold Licensee and its respective
officers,agents and employees harmless against any and all claims, lawsuits,judgments,costs,and expenses for
personal injury(including death), property damage or other harm for which recovery of damages is sought that
arises out of Licensor's breach of any of the terms or provisions of its agreement with Licensee,or by any negligent
act or omission of Licensor,its officers,agents,employees,or subcontractors,in the performance of the agreement;
except that the indemnity provided for in this paragraph shall not apply to any liability resulting from the sole
negligence or fault of Licensee or its respective officers,agents,employees,or subcontractors;and in the event of
joint and concurrent negligence or fault of Licensor and Licensee,responsibility and indemnity, if any,shall be
apportioned comparatively. The provisions of this paragraph are solely for the benefit of Licensor and the Licensee
and are not intended to create or grant any rights,contractual or otherwise,to any other person or entity. Moreover,
nothing in this provision is intended to mitigate or exclude any and all defenses(such as sovereign immunity)that
Licensor or Licensee can raise in any cause of action filed against Licensor or Licensee by a third-party. Nothing
contained in this License or any of its appendices or exhibits shall be construed as a waiver of Licensee's sovereign
immunity beyond the limits set forth at Sec.768.28,Elonda Statutes. Font:Italic
ARTICLE VIL TERMINATION
Licensor may terminate the License if Licensee:(i)fails to pay the License Fee when due as set forth in Schedule I
(attached as Appendix 1);(ii)makes or distributes,or fails to use its best efforts to prevent others from making or
distributing, copies of the Software Products (except as expressly permitted by this Agreement) or derivations or
modifications thereof,(iii)uses the Software Products in violation of the provisions of this Agreement;or(iv)fails to
comply with any other material obligation under this Agreement and such failure,action,use or non-compliance remains
uncured for thirty(30)days after receipt of written notice thereof. Licensee may terminate this Agreement for any
reason or for no reason by n' Licensor with six months written notice sent via certified mail, return receipt
requested,to the address first hove. Upon termination of the License by either Licensor or Licensee,Licensee
shall discontinue use and return all copies of the Software Products in its possession or control to Licensor, but
Licensee's obligation to pay accrued charges and fees up to the date of termination_and to protect the confidentiality of
the Software Products shall continue.
ARTICLE VIII. MISCELLANEOUS
8.01 Disputes. Any notice hereunder by either party shall be given by personal delivery or by sending such notice
by certified mail,postage pre-paid,to the other party at its address set forth herein or at such other address designated by
written notice. Notice shall be deemed to have been received upon the date of actual delivery.
8.02 Interpretation. The validity and interpretation of this Agreement and the rights and obligations of the parties
hereunder shall be governed by the laws of the State of Florida,without regard to the principles of Florida's conflicts of
laws thereof. Venue for any dispute resolution or liti ation regarding this Agreement shall be in Palm Beach County.
Florida.
Version:July,2009
Software License and Services Agreement—Page 4
CTSIO"O�, America
8.03 Severability. If any provision of this Agreement shall be determined to be void,invalid,unenforceable or
illegal for any reason,the validity and enforceability of all of the remaining provisions hereof shall not be affected
thereby.
8.04 Failure to Exercise Rights. The failure of either party to exercise any of its rights under this Agreement for a
breach thereof shall not be deemed to be a waiver of such rights nor shall the same be deemed to be a waiver of any
subsequent breach.
8.05 Titles. The titles of the Articles and Sections hereof are for convenience only and do not in any way limit or
amplify the terms and conditions of this Agreement.
8.06 Complete Agreement. This Agreement, together with the Appendix, constitutes the entire understanding
between the parties with respect to the subject matter hereof and supersedes any and all prior understandings,statements,
warranties,representations,and agreements,oral and written,relating hereto. Any amendment hereof must be in writing
and signed by both parties.
IN WITNESS WHEREOF,and intending to be legally bound hereby,the parties hereto have executed and delivered this
Agreement as of the date first above written.
LICENSOR LICENSEE
By: By:
Printed Name:George K.Stephenson Printed Name:
Title:President and CEO Title:
Date: Date:
Version:July,2009
Software License and Services Agreement—Page 5
CTS :,�,�
America
APPENDIX 2
SOFTWARE WARRANTY,MAINTENANCE AND SUPPORT AGREEMENT
THIS AGREEMENT is made as of this day of 2011,by and between SmartCOP,Inc.
(d/b/a Consolidated Technology Solutions and CTS America) ("Licensor"),having its principal place of business at
270 North Palafox Street,Pensacola,Florida 32502,and Tequesta,Florida Police Department ("Licensee"),with its
principal address at 357 Tequesta Drive,Tequesta,Florida 33469.
WHEREAS, Licensor has the exclusive right to license the public safety software modules known as SmartCAD,
SmartMCT,SmartMobile,SmartRMS,SmartADMIN,and SmartSWITCH.
WHEREAS, Licensor has agreed to provide Licensee a nonexclusive and non-transferable license to use and to
configure the software modules listed in Schedule I(attached as Appendix 1)(hereafter"Software Products"),subject to
the terms and conditions set forth in this Agreement.
WHEREAS, Licensee has requested Licensor to provide warranty, maintenance and support services on the
Software Products.
NOW,THEREFORE,Licensor and Licensee agree as follows:
1.0 Warranty, Maintenance and Support Services. During the warranty, maintenance and support time
period,Licensor agrees to provide Licensee with commercially reasonable efforts to maintain the Software Products
in an operable condition,and to make available to Licensee updates to the Software Products that incorporate any
new features or enhancements to the licensed Software Products made generally available to Licensor's other
customers("Updates").
Additionally,Licensor agrees to provide Licensee warranty,maintenance and support services consistent with
the following:
Warranty:
During the warranty period,all equipment,hardware and software furnished by Licensor to Licensee will
be warranted free from defects in material,functionality and workmanship. In the event any such defects in
equipment, software,or services become evident within the warranty period, Licensor shall correct the
defect by (1) repairing any defective component of the equipment or hardware; (2) correcting any
reproducible and/or recurring software defects; or(3)redoing the faulty software or replacing the faulty
equipment or hardware.
During the warranty period,Licensor is responsible for all charges incurred in returning defective parts to
Licensor,its subcontractor or suppliers,and in shipping repaired or replacement parts to Licensee. Labor to
perform warranty services will be provided at no charge to Licensee during the warranty period.
Service Maintenance
Any deficiencies found by Licensee during the warranty,maintenance and support period will be reported
to Licensor's technical support staff by Licensee. Licensor's technical support personnel are available
twenty-four(24)hours a day,seven(7)days a week,365 days per year,holidays included.Customers use a
toll free number to secure assistance:1-877-762-7826.
Correcting Deficiencies
CTS fr,4,?16�America"
During the warranty, maintenance and support period, Licensor will be responsible for ensuring
performance deficiencies are corrected.Licensor maintains sufficient technical help to support the ongoing
operation of the system and to develop required enhancements.
When a call is received,the Licensor call taker will secure all information necessary to properly evaluate
the caller's difficulty. Wherever possible, the call taker will work with the caller to resolve the issue
immediately using Licensor's knowledge base of resolutions.When such resolution is not possible,the call
taker will escalate the call to Level II support.
At Level II a lead engineer determines the severity of the call and assigns it to the appropriate engineer for
resolution.When the call is completed,the engineer will notify the support desk of the solution and note
the solution in the knowledge base. The caller will be notified as to resolution and any instructions for
correcting the problem.
New Service Versions
During the warranty,maintenance and support period,continual system review and recommendations for
enhancements are supported.Update releases will be distributed via CD and installed either with a dial-up
or an installation routine to minimize down time.Release Notes accompanying each release will identify
corrections and enhancements made in each software module and any installation instructions as warranted.
Selection of New Functions(Enhancements)
Licensor welcomes all suggestions for enhancements from Licensee. All enhancements will be reviewed
and those deemed beneficial to most users will be incorporated and included in the subsequent release of
the software.Users will be notified via telephone or e-mail when a suggestion will be incorporated into a
release and when to expect the release.In addition,enhancements will be identified in the Release Notes
that accompany software updates.
Support Services:
During the warranty,maintenance and support period,Licensor's support staff is available via a toll-free
number 24 hours a day,7 days a week,365 days a year for an immediate response.When a call is received,
a Licensor call taker works with Licensee personnel to immediately resolve errors using Licensor's
knowledge base of resolutions.When such resolution is not possible,the call is escalated.
The following outlines Licensor's support procedure:
Priority I-Urgent/Emergency
• Issues that affect officer safety.
• Application introducing data corruption.
• Program will not start.
• Critical work cannot be completed to meet deadlines.
Steps to Resolution
1. A customer support technician will immediately contact the customer to
acknowledge receipt of the issue,and to inform the customer of Licensoes plan to
resolve the issue.
2. Licensor personnel will begin resolving the issue while continuously updating the
customer with the status of the issue.
Ver.July 2009 Warranty Agreement—Appendix 2--Page 2
CTSI',�� America
3. Engineering and support personnel are permanently assigned to assist until the
problem is resolved.
Priority 2-High/Non-Emergency
• Software module/function is down/non-functional.
Steps to Resolution
1. A customer support technician will immediately contact the customer to acknowledge
receipt of the issue,and to inform the customer of Licensor's plan to resolve the issue.
2. Licensor personnel will begin to resolve the issue while continuously updating the
customer with the status of the issue.
3. Engineering and support personnel are permanently assigned to assist until the problem is
resolved.
Priority 3-Medium Priority
• Problem exists but critical systems are functional.
• Problem can be temporarily circumvented.
• Customer states problem is not critical but would like a fix as soon as possible.
• Non-application related issues that have rendered the system inoperable.
Steps to Resolution
1. A customer support technician will immediately contact the customer to acknowledge
receipt of the issue,and to inform the customer of Licensor's plan to resolve the issue.
2. Licensor personnel will begin to resolve the issue and will update the customer as to the
status of the issue.
3. Engineering and support personnel are permanently assigned to assist until the problem is
resolved.
4. Licensor personnel will inform the customer as to the delivery date for the software patch
that will resolve the issue.
Priority 4-Minor Priority
• Minor problem with little or no impact on services.
• Customer impact is minimal.
• Deferred maintenance is acceptable,and a schedule can be determined between support and
the customer.
• Customer states problem can be addressed at a later date.
Steps to Resolution
I. Licensor personnel will begin to resolve the issue and will update the customer as to the
status of the issue.
2. Licensor personnel will inform the customer as to the delivery date of the software patch
that will resolve the issue.All future status reports will be communicated to the customer
via problem submission reports or direct customer inquiry via telephone or online TCN
status query.
Ver.July 2009 Warranty Agreement—Appendix 2--Page 3
CTS America
2.0 Duration: Licensor will provide Licensee with warranty,maintenance and support services for a period of
one year following installation and acceptance of the equipment and Software Products. This service is provided to
Licensee as part of the initial fee. Licensee can extended Licensor's maintenance and support services on an annual
basis after the initial twelve month period,for a period up to five years,by paying an agreed upon annual fee. If
Licensee fails to make the annual maintenance and support fee payments, or in the event Licensee materially
breaches this Agreement and such breach is not cured within thirty(30)days of receipt of written notice of breach,
Licensor may suspend or cancel the maintenance and support services.
3.0 Licensee's Cooperation. If Licensee requests warranty,maintenance or support,Licensee shall cooperate
with Licensor in all aspects of such service in order to facilitate Licensor providing electronic and onsite assistance
to Licensee, including without limitation providing Licensor with information by telephone, documentation (if
necessary), access to Licensee's computer system through high speed connectivity, and implementation (when
feasible).
4.0 Exclusions and Modifications. Licensor shall have no obligation to perform warranty,maintenance or
support services for:(1)third party equipment or software not installed by Licensor,(2)any equipment or Software
Products for which maintenance has been performed by a third party not authorized by Licensor,(3)any equipment
or Software Products that have been substantially altered,damaged or modified by someone other than Licensor or
its subcontractors; (4)any equipment or Software Products which have been damaged as a result of Licensee's
failure to operate them in accordance with the operating instructions of the manufacturer or software vendor;(5)
failures due to force majeure or exposure to unusual physical or electrical stress;or(6)failure by Licensee to back
up software and data contained in its system on a regular basis,but not less than once every day.
5.0 Limitations on Licensee Rights. Except as expressly authorized in writing,Licensee shall not:
a. Copy the Software Products;
b. Cause or permit reverse compilation or reverse assembly of all or any portion of the Software
Products;
c. Distribute,rent,lease or transfer to any third party any portion of the Software Products;or
d. Export the Software Products in violation of U.S. Department of Commerce export administration
regulations.
6.0 Ownership. Licensee acknowledges that the Software Products remains the exclusive property of Licensor
and its successors and assigns. Licensee acknowledges that it has no rights to nor interest in the Software Products other
than as expressly granted herein. Licensee shall not remove any identification or notices affixed to the Software
Products or their packaging. Additionally,no license,right or interest in any Licensor trademark,trade name,and
service mark is granted to Licensee hereunder.
7.0 Licensee Obligations. Licensee shall protect Licensor's trade secrets and intellectual property,including
without limitation the Software Products,with at least the same degree of care and confidentiality,but not less than a
reasonable standard of care,which Licensee utilizes for Licensee's trade secrets and intellectual property it does not
wish disclosed to the public.
8.0 Sublicensing and Assignment Prohibited. Without the prior written consent of Licensor, Licensee may
not transfer,assign or sublicense its rights,duties or obligations under this Agreement to any person,company or
entity,in whole or in part.
9.0 Limitation of Liability. Licensor's total liability for damages related to this Warranty,Maintenance and
Support Agreement(whether based in contract,tort,negligence,strict liability or otherwise)shall in no event exceed
the maintenance and support fees paid by Licensee during the twelve(12)month period immediately previous to the
event giving rise to the liability. This limitation of liability includes all claims for losses,damages and/or injuries
arising in tort,contract,negligence,strict liability or otherwise,including claims,losses,injuries,or damages arising
out of Licensor's negligence or gross negligence.
Ver.July 2009 Warranty Agreement—Appendix 2--Page 4
CTS�,44America
10.0 Interpretation. The validity and interpretation of this Agreement and the rights and obligations of the
parties hereunder shall be governed by the laws of the State of Florida,without regard to the Florida principles of
conflicts of laws. . Venue for any dispute resolution or litigation regarding this Agreement shall be in Palm Beach
County,Florida.
11.0 Severability. If any provision of this Agreement shall be determined to be void,invalid,unenforceable or
illegal for any reason,the validity and enforceability of all of the remaining provisions hereof shall not be affected
thereby.
12.0 Failure to Exercise Rights. The failure of either party to exercise any of its rights under this Agreement for a
breach thereof shall not be deemed to be a waiver of such rights nor shall the same be deemed to be a waiver of any
subsequent breach.
13.0 Titles. The titles of the Articles and Sections hereof are for convenience only and do not in any way limit or
amplify the terms and conditions of this Agreement.
14.0 Complete Agreement. This Agreement, together with the applicable Schedule 1, constitute the entire
understanding between the parties with respect to the subject matter hereof and supersedes any and all prior
understandings, statements, warranties, representations, and agreements, oral and written, relating hereto. Any
amendment hereof must be in writing and signed by both parties.
IN WITNESS WHEREOF,and intending to be legally bound hereby,the parties hereto have executed and delivered
this Agreement as of the date first above written.
Licensor Licensee
By: By:
Printed Name: George K.Stephenson Printed Name:
Title: President&CEO Title:
Date: Date:
Ver.July 2009 Warranty Agreement—Appendix 2--Page 5
. � F `� ;
�� ,,-� � VILLAGE OF TEQUESTA
' �=. ;� AGENDA ITEM TRANSMITTAL FORM
y` '
1. VILLAGE COUNCIL MEETING:
Meeting Date: Meeting Type: Regular Ordinance #: C�i;(;�; I"�rY�� t� �6��� °���
October 13, 2011
Consent Agenda: Yes Resolution #: 24-11
Originating Department: Police
2. AGENDA ITEM TITLE: (Wording form the SUBJECT line of your staff report)
Purchase of Smart Cop software
3. BUDGET / FINANCIAL IMPACT:
Account #: 001-175-664.320 $163,240.00
Current Budgeted Amaunt Available: Amount Remaining after item:
$163,240.00 $0.00
Budget Transfer Required: No Appropriate Fund Balance: No
4. EXECUTIVE SUMMARY OF MAJOR ISSUES: (This is a snap shot description of the agenda ifem)
This software purchase replaces the USA software presently in use which is antiquated and does not
have the necessary components too effectively and productively process incident reports, all related
field documentation, and the entry and retrieval of documents from the RMS system.
5. APPROVALS:
�.2:.�,�� � r'
r
Dept. Head:� / r--� Finance Director: ����/
Attorney: (for legal sufficiency) Yes ❑ No ❑
Village Manager: ,��--- � L� —^�
�
• SUBMIT FOR COUNCIL DISCUSSION: �
• APPROVE ITEM: ❑
• DENY ITEM: �
I
De artm nt M m
p e e os
��� a» * �Slt, `
?�
} r �� .
, ���� 4 _ d � � �
�
To: Michael R. Couzzo, Jr.
Village Manager
From: Brad Gomberg — IT Manager
Pete Pitocchelli — Chief of Police
Date: 10/3/2011
Re: Proposed Police Software System Upgrade
Overview:
This memo describes the current state of our internal Police Department Records Management,
CAD, and Mobile software systems, as well as the opportunities that exist from a complete
replacement and upgrade of that software.
The software industry is inherently built on improvement. As software and technology in general
become a more integral part of Public Safety organizations, it is imperative that those
institutions react linearly to industry advances. The adoption of the most current technologies
can make a significant, positive impact to the safety, service, and efficiency of the entity in
which they are deployed.
Mobile:
Over the past several years, our Police Department has focused on improving officer efficiency
via the implementation of mobile software systems. This project began with the purchase of
mobile computing platforms for our patrol vehicles, as well as the acquisition of several task
specific, but dissimilar software packages. The software was obtained at no cost to the Village
via then Chief McCollom's established relationships from Delray PD. Unfortunately multiple
issues arose after going live with the mobile platforms. Although each piece of software
functions fairly well as a stand-alone product, they were never designed with cross platform
interoperability in mind which leads to significant duplication and even triplication of work for
the officer. As well, the sheer number of programs that must be used to perform basic job
functions is staggering. In total, each officer must use a minimum of 12 different software
programs to perform their duties on a daily basis. This also creates a"confused" workspace in
which each officer must master a plethora of separate programs to perform required tasks.
Periodically transfer functions of the software will fail causing loss of data or complete loss of a
report that could contain several hours of work. These issues have created a frustrating and
demoralizing experience for our officers. From an IT management standpoint, this setup
requires a great deal of attention on an almost daily basis to react to issues that arise from the
complicated configurations. Although these issues are disconcerting by themselves, they are
significantly compounded by the current Records Management, CAD, and Reporting system.
RMS, CAD, Reporting:
The cornerstone of every technologically advanced Police Department is its RMS (Records
Management System). The RMS is a central point of storage and processing for all information
gathered and distributed across all Police Department organizational units. It is the fundamental
"core" of departmental operations with all ancillary functions being dependent on the
information stored in the RMS. This propagates the need for any supplemental software to have
a fully functional mechanism for data transfer between itself and the RMS, or simply have those
auxiliary functions built into the RMS of choice. Our current RMS, CAD, and Reporting system is
provided by USA Software out of Cooper City Florida. The Village has used the USA product since
1997 when then Chief Allison proposed its adoption. At the time USA software was a respected
local developer who offered an electronic solution to Police Departments who could not afford
the more comprehensive enterprise suites. Their technology at the time was as good as most in
its price range. Unfortunately, USA software has not made any effort to significantly enhance
their product beyond simple bug fixes and minor updates. In the last 14 years, the user interface
of the system has remained almost entirely unchanged. As mainstream electronic policing has
evolved into extremely streamlined, efficient processes via software automation, USA's
products have remained stagnant, and become obsolete. From a dispatcher entering a CAD
event manually to our records clerk submitting reports, every step in every process is laborious,
complicated, and unnecessarily tedious. The amount of wasted, paid man hours spent simply
dealing with the systems deficiencies is staggering as demonstrated by the following backup
documents:
- Current Configuration Visual Workflow (Backup 1) Brad Gomberg
- Mobile Reporting / Time Required (Backup 2) Cpl. Velez
- Records Reporting / Time Required (Backup 3) Jennifer Gazo & Kathy Barbara
The plethora of issues presented by the current software configuration creates a massive
opportunity for improvement. Moving to a highly automated, enterprise class RMS / CAD /
Reporting / Mobile system, will provide enormous tangible benefits to department processes, as
well as more subtle benefits to officer morale, and general efficiencies. The implementation of
such a system will significantly decrease the time that officers spend off the road doing
paperwork as exhibited in the attached document (Backup 1a). Based on a report by Cpl. Derek
Velez (Backup 2), and an average of the annual number of incident reports only, we estimated
that almost 3000 paid man hours could be saved by moving to a more effective and efficient
mobile reporting system. This estimate was extremely conservative, accounting for only a
minimum time required to complete a report using existing processes. In cases where there are
errors in the report or the software malfunctions, these reports can take in upwards of 5 hours.
As well this does not account for supervisor review, or records clerk review and submittal times.
Annual Number of Incident Reqorts over 3 years
1835
Avera�e Officer Time Sqent Per Report
2.5 Hours
Annual Officer Time Spent On Mobile Reqort Writine
4587.5 Hours
Officer Time Saved Per Reoort Usine SmartCop
1.5 Hours
Annual Officer Time Saved Usine SmartCoo
2752.5 Hours
Annual Cost Savines Usins SmartCop at $25 P/Hour
$ 68,812.50
The significant amount of paid hours saved annually, will allow the police department to more
effectively purpose officer time. This is exhibited by Capt. Ricciardi's attached report on how the
additional time would be used (Backup 4).
Solution
Over the last year, in cooperation with the PD, we have investigated our options for full
replacement of our existing software. With full featured enterprise class suites priced between
$400,000-$700,000 we were not confident that we would be able to find something financially
feasible. Recently Lieutenant Jason Turner had been advised of a software solution called
"SmartCop" currently in use by several state agencies such as FHP and DEP. He requested that
one of their officers stop by when they were in the area to show us the product. We were
initially very impressed with the general layout of the software and after a glowing
recommendation by the officer; we contacted the developer (CTS America) for a demonstration
and pricing. The official demonstration only served to solidify our initial impressions. The
software was both comprehensive and easy to use. It was a very good fit for the Village in both
design, and scope. It could serve to not only effectively replace all of our existing systems, but
could also offer numerous features we would never have access to with our current setup. After
the demonstration we spoke to the CTS America sales person about pricing, and were
disappointed with the initial pricing at approximately $269,000. Through negotiation, and
elimination of unnecessary components geared towards much larger departments, we were
able to trim over $100,000 off the price of the suite. This placed CTS America's SmartCop as not
only the most impressive product, but also the least expensive. In addition, we were able to use
Putnam County Florida's 2009 RFP and approval of the SmartCop suite as basis for our contract.
Based on these criteria, both Chief Pitocchelli and I would happily recommend the acquisition of
the CTS SmartCop product for our Police Department.
Thank you,
,�����
Director of IT / IS
The Village ofTequesta
Village of Tequesta Date: 10/3/2011
Purchase Order Requisition Date Purchase Order is Req'd: 10/14/2011
(Not a Purchase Order) Department: Police
Req. #:
Quotes Received: 1 (See Attached) Recommended Vendor: CTS America Vendor #:
Vendors Bids
1. CTS America $163,238.00 Address: 180 N. Palafox St.
City: Pensacola
State 8� Zip: FL, 32502
Comments: Proposal is based off of Putnam County Florida Sheriff's Office's RFP and award for the same product. Putnam County's signed
contract dated 10/27/2010 is included for review. Attorney confirmation of sufficiency is attached.
Manuf./ Available Balance
Item Descri tion Part# Qt . Unit Price Total Cost Account # (Finance Use Only)
CTS SmartCop Suite N/A 1$ 163,238.00 $ 163,238.00 001-175-664.320
$ -
$ -
$ -
$ -
$ -
$ -
$ -
$ -
$ -
Total: $ 163,238.00
Finance/Administrative Use Only:
Department Head Si nature: Date:
Finance Si nature: Date:
Villa e Mana er Approval: Date:
Villa e Council Approval: Resolution #: Date:
PO#: Processed By: Date:
REPORT SYSTEM & REQUIRED TIME FOR REPORT WRITING: Cpl. Velez
Offense — Incident report:
Time to open, complete and submit report: 2 hours.
Case Number: The report case number is obtained by calling TPD dispatch and requesting number.
Times: The report times are obtained by calling TPD dispatch and requesting times.
Primary offense description: The offense description must be taken from a list that is either on paper
form or on laptop. Report should have a drop down list.
Description of charge: The drop box in these reports are out dated and doesn't comply with state
attorneys requirements such as state statue table.
Incident locations: The officer must either know correct road or street abbreviations, or he would need
to look at Tequesta Road sheet. Such as Tequesta Drive - Tequesta Dr.
Names of complainants/victim/or suspects: Names do not auto populate into report. Officer
completing report must type in all information.
Narrative continuation: The case reference/description on top of report must be typed in because it
doesn't auto populate from the first page.
Spell check and grammar: There is no grammar, or spell check in narrative section of report. Some
officers type narrative in a word document, check the reports grammar and spelling then cut and paste
document to report.
Once report is completed: Officer must save according to report forms used and type of report. Officers
use an offense saving sheet such as 11000333-1172-INC, or 11000456-1172-PROP-01
After signing and saving the report, the officer must then transfer report to supervisor inbox.
Total minimum time spend on this type report: Is over 2 Hours.
Backup 2
REPORT SYSTEM & REQUIRED TIME FOR REPORT WRITING: Cpl. Velez
Arrest AfFidavits:
Time to open, complete and submit report: 2.5 hours.
Description of charge: The drop box in these reports are out dated and doesn't comply with state
attorneys requirements such as state statue table. The officer completing this report must find the
correct statue and then find it in the state attorney statue table list which is in paper form, or p.d.f.
form. The officer then must type in description or cut and paste.
Names of complainants/victim/or suspects: Names do not auto populate into report. Officer
completing report must type in all the information.
Narrative, Spell check and grammar: There is no grammar, or spell check in narrative section of report.
Most officers type narrative in a word document, check the reports grammar and spelling then cut and
paste document to this report.
Narrative continuation: If the officer needs additional narrative pages, he must go into system and then
open an additional narrative form and must save document as 11000222-1172-SUPNAR.
Once report is completed: Officer must save report in system and save it as 11000-1172-ARR-1 and then
submit it to supervisor.
Traffic Crash:
Traffic crash consists of seven page report.
Officer must request times; crash event number and DHS number and officer must type in information.
Vehicle and driver information auto populates into report. Officer must verify that all the information is
current and accurate.
Hit and run / injuries: If the crash is a hit and run or has any injuries involved the officer must complete
a long form with diagram.
Time to open, complete, and submit report: 2 hours.
Backup 2
,� U ST,9 TEQUESTA POLICE DEPARTMENT
p ���E MEMORANDiJM
To: Chief Pitocchelli
From: Jennifer Gazo
Date: August 10, 201 1
Subject: USA Software
Sir,
Officer Activity Report (Spread Sheet)
13 Cateaories 16 Officers: A separate report is run for each category then
each officer has to be hand counted or the information is sent to a spread
sheet to be sorted by officer. There are several canned reports, but they still
need to be broken down per officer. This process takes two and a half hours
to complete.
Specialized Report (Spread Sheet)
Drua Arrest per officer to include back up officer statistics: An arrest report
for each officer per year (canned report). A master list of every report cont-
any drug arrests, a crystal report was written for this one. Both reports then
had to be compared one item at a time to the CAD history. This report took
four hours, using two people for the last hour, to complete.
CAD
911 FCIC/NCIC Information: USA Software does not auto populate this
information into their software. All complainant information has to be
manually entered into CAD. Queries i.e., people, vehicles have to be
Backup 3
entered into two separate computers, once for a query and next for
the permanent record into CAD.
CAD Report Writing: None of the information gathered into the CAD
report auto populates to the officer's report, again it has to manually
entered for the third time. This is where we find the most mistakes.
Uniform Traffic Citations
Traffic Citations must be manually entered into the system, information does
no# auto populate from e-citation. The data entry is time-consuming and
allows for errors in names, driver's license numbers, etc.
Parking-Code Violation Management
Parkinq Citations and Traffic Warninas must be manually entered into system,
information does not auto populate from officers' entries. Time consuming
and allows for errors in duplication of info.
Incident Reporting
Dispositions received from the State Attorney's Office are entered in Incident
Tracking. Errors occur under Weapon seized, Victim Relation, Arrest Number
and other fields, forcing the info to be entered. Officer should have been
forced to enter this info when initial report was created. This causes much
data entry time and may allow for errors in data.
Backup 3
Crash Reports
Crash reports are not auto populated from officers' entries, therefore, no
electronic record of crash report is maintained. It is not possible to search for
crash reports by name of parties involved. Also does not allow for any
statistical reporfs regarding crashes, i.e. alcohol involved, injuries, fatalities,
etc.
Thank you,
Jennifer Gazo
cc: Captain Ricciardi
Backup 3
Road Patrol Time - Effective Applications
A study of the effects of high visibility patrols indicate them to be more effective deterrents and results
in more apprehensions. The use of aggressive patrol techniques such as vehicle stops and stakeouts
produce high arrest rates and low crime rates. In other studies; factors which have been found to
contribute to enhanced police effectiveness include close cooperation with the community, the use of
team policing, and increased night (as opposed to day) patrols. Overall, these surveys suggest that it is
far more important how police are used than how many there are. Increased police strength alone does
not make a difference.
According to the software vendor, the new reporting system will effectively increase the availability of
the officer for more productive patrols and community involvement. The system reduces the time to
complete reports by as much as 75%, in a DUI arrest that equates to six hours, which could be used in a
more productive manner. Retrieval of statistical information and documentation is made more
comprehensive and less time consuming in acquisition.
More available road patrol time could be used as follows:
Motor vehicle crashes are leading cause of death for people ages 1 to 44. The basic causes of
motor vehicle crashes are: human faults, errors, violations and attitudes, and vehicle defects.
Additional focus could be devoted to increased traffic enforcement with more time available for
actual patrol with the goal of decreasing vehicle crashes.
Police property crime prevention tactics include avoidance, public education, directed patrol,
saturation, high visibility, and aggressive patrol. The most effective patrol is a combination of
both foot and automobile. When foot patrol is added to neighborhoods and commercial
districts, levels of fear decrease, partnerships develop and citizen's satisfaction with police
increase. This type of interaction patrol is synonymous with community policing.
Police and citizens often come into contact with each other for reasons other than criminal
investigation. In addition to enforcing criminal law, police officers often engage in community
service. Community service may include providing information and/or assistance to people in
need, as well as offering youth education and coordinating community outreach efforts. In many
communities, police officers network to establish partnerships between residents and the law
enforcement agency. Community-oriented policing seeks to address the causes of crime and to
reduce fear of social disorder through problem-solving strategies and police- community
partnerships. Typically, it involves a greater use of foot and bicycle patrols and frequent
meetings with community groups. Attendance by officers to home owner association meetings
is a great way to establish a relationship.
The community policing concept would be extended to the commercial districts as well. Contact
with business owners and their employees to up-date contact files, discuss sound crime
prevention measures as they relate to loss prevention, physical security, and when and why the
police should be contacted if suspicious activity is suspected. A vital partnership with the
commercial sector is as important as it is with the residential sector.
The use of this new software would accommodate the increased community involvement
It is our desire to engage community members in what we think is needed.
Backup 4
Wo r ow C m a ri n
o p so
�
v
�
�
a
v< la�r
a %
�z ��
�v
'- I � �
' a , v< %d
`s —r o$o � v ' Eo `a w
z - i ` ° .a
- ; � a <° r <°
_ �; � a �
�' —
� ��� ���� � `� 8uissa�o�d �eno�ddy Nosinaadn5 � '��-.�` _ � ���������.�..
i�odaa ol (s)uoisinaa �a�i}}O
0
P: e ./_* g Z
— —
�
�
I
i
. �
• �
0 0
• i '
•• { � W
I
•
•
I
I E_ I _ � � �
. m � �:� /� �� z �
�I a
m —� Q —ll, � E � E m �' �'t v '�\ � a —/'.� �,
3 ', v w ` i n= \ >' 'd �'��I E ',
_� z ' _ o '. Y E> � a . , �'
- � - ,�
- � Q � ,
" " o
� u � I
, � E
� � y i
u v
• i Q ` i �
0
• � a --/� E V '---� _ —► � o ` j � 3 m
F; '�. u 0 . i, Q a � ` p �
. _% �'' � � V \�—�� �//
•
� � -��'�? �: �?� �' � �
8wssa�o�d lsa��d 43iM do15 �i}ye�l ��- � � �������
„ �?, ,� a�������^�� . . , >.,a �
.. . . . . .
a_ , . � � �
�`�w�� _.� ��
�, �—. .
L'�-l� , �� �.�.�.
�,„�, _� �.,� � ,�..� ���. ��
_ _.._r- �_ .
�.��: � � � �
.�a : , �,__:
� _ �; b w N..�
�.�.�= m ,� .� � � o
a
_ r —_ v
� t_ ��- � t:: :
� � — — .�..a.. —
.�� �,� �,�.� � , o
_ _ 1 ---- �___ _
�� � .�.__. s
� �`�-' "��� '
T �-� i _�:.
��
�� �
_.�._.�� -� � _ ,
rywe.e i
srmanwWw ....� wr r° ..
ram .. .--_ �
.. � .. . . ....... . � I
i . .._._.,.... . i
� �
.. �.... .. 1
♦ e . . �, I
I
3 � I
t t— I
� � 3 �
�
(
( �
,�.. I
_ ; ,a, .��, ,
--
?�I H 9ua.'+�. + �..
. t.. evine# ueno ..
� �
. ♦ , � x �...l_ �
T -' t ��
... ..�...._.
wely.rlrt.we !
mM � fWWW�:'
�.�w:�.:F ..
� I i
`��.. i i . 'i
� < n . �' .". _ ��..
r �� , .� ,t . �
wm. ;
'.�.._: ry _ +
,� � A E„ �„�,�
��.�; .�.
�� .;
�`
• •
ttorne on � rmation
..
o u icienc
Gomberg, Brad
From: Keith Davis <Keith@corbettandwhite.com>
Sent: Friday, September 16, 2011 5:16 PM
To: Gomberg, Brad
Subject: RE: RE: Tequesta SmartCop Pricing - Putnam CO. Contract
Attachments: FL - Tequesta PD - CTS License and Service Ageement KWD revised.docx
Brad:
Revised as attached.
Keith W. Davis, Esquire
���,���s(�f�e .J �
Tel: (561) 586-7116
Fax: (561) 586-9611
Email: keith@corbettandwhite.com
From: Gomberg, Brad [mailto:bgomberg@tequesta.org]
Sent: Friday, September 16, 2011 3:48 PM
To: Keith Davis
Subject: RE: RE: Tequesta SmartCop Pricing - Putnam C0. Contract
Keith,
The mayor had asked if it would be necessary to change "Tequesta Police Department" to "The Village of Tequesta" in
the agreement?
Thank you,
,���.���
Director of IT / IS
The Village ofTequesta
561-768-0554
561-222-6569 C.
www.tequesta.orq
From: Keith Davis [mailto:Keith@corbettandwhite.com]
Sent: Thursday, September 15, 2011 2:00 PM
�
To: Gomberg, Brad
Subject: RE: RE: Tequesta SmartCop Pricing - Putnam C0. Contract
Brad:
As requested.
Keith W. Davis, Esquire
���ay.o��s�r�; ��
Tel: (561) 586-7116
Fax: (561) 586-9611
Email: keith(a�corbettandwhite.com
From: Gomberg, Brad [mailto:bgomberg@tequesta.org]
Sent: Thursday, September 15, 2011 11:24 AM
To: Keith Davis
Subject: FW: RE: Tequesta SmartCop Pricing - Putnam CO. Contract
Keith please see below.
Brad Gomberg
Director of IT/IS
The Village of Tequesta
561-222-6569 C.
561-768-0554 O.
www.tequesta.orq
-----Original Message-----
From: Chris Larimer [Chris.Larimer@cts-america.com]
Received: Thursday, 15 Sep 2011, 11:22am
To: Gomberg, Brad [bgomberg@tequesta.org]
Subject: RE: Tequesta SmartCop Pricing - Putnam CO. Contract
Brad:
Attached find a Word version of the contract.
Please ask your attorney to make the changes he would like to incorporate.
Please use change tracking features of Word so that additions, deletions and edits will be readily apparent.
We don't believe there is any problem with any of the changes suggested.
Return the marked-up doc to me, and we'll review & approve.
Thanks!
2
From: Gomberg, Brad [mailto:bgomberg@tequesta.org]
Sent: Wednesday, September 14, 2011 1:20 PM
To: Chris Larimer
Subject: FW: Tequesta SmartCop Pricing - Putnam C0. Contract
Please see the changes we need made below.
Thank you,
,����.�
Dire�tor of IT / IS
The Village ofTequesta
561-768-0554
561-222-6569 C.
www.tequesta.orq
From: Keith Davis [mailto:KeithCa�corbettandwhite.com]
Sent: Wednesday, September 14, 2011 2:02 PM
To: Gomberg, Brad
Subject: RE: Tequesta SmartCop Pricing - Putnam C0. Contract
Brad:
I have just a few comments and proposed revisions.
First, paragraph 6.03 needs the following sentence added onto the end: "Nothing contained in this Agreement
or any of its appendices or exhibits shall be construed as a waiver of Licensee's sovereign immunity beyond the limits set
forth at Sec. 768.28, Florida Statutes."
Second, Article VII, the termination clause does not provide any contingency for the Village to terminate this
agreement. I need some way for the Village to terminate this agreement. My suggestion is a 6 month notice provision
and then we would have to return the software to the Licensor upon the actual termination date.
Third, At section 8.02 of the agreement and section 10 of Appendix 2, I would like to insert language that the
venue for any litigation or dispute resolution is in Palm Beach County.
I have no other comments except to make sure that you are comfortable with the technical requirements
(especially 4.05, 5.02, 5.03, 6.01(6) of the agreement, and the support service procedures in Appendix 2).
Since the agreements were sent to me in PDF format, I cannot make any of the above revisions.
Keith W. Davis, Esquire
��aHa�/ls��e ✓. �
3
Tel: (561) 586-7116
Fax: (561) 586-9611
Email: keith(a�corbettandwhite.com
From: Gomberg, Brad jmailto:bgombergCa�tequesta.org]
Sent: Tuesday, September 13, 2011 5:58 PM
To: Keith Davis
Subject: FW: Tequesta SmartCop Pricing - Putnam CO. Contract
Keith,
How is this draft?
Thank you,
,���.���
Director of IT / IS
The Village ofTequesta
561-768-0554
561-222-6569 C.
www.tequesta.orq
From: Chris Larimer fmailto:Chris.LarimerCilcts-america.com]
Sent: Tuesday, September 13, 2011 5:32 PM
To: Gomberg, Brad
Subject: RE: Tequesta SmartCop Pricing - Putnam C0. Contract
Brad:
Please confirm that the attached documents will meet your requirements.
The first document contains the License Agreement and Appendix 2.
The second document is Appendix 1.
Taken together, these documents represent the entire agreement.
-chris
From: Gomberg, Brad [mailto:bgomberg@tequesta.org]
Sent: Tuesday, September 13, 2011 12:00 PM
4
To: Chris Larimer
Subject: FW: Tequesta SmartCop Pricing - Putnam CO. Contract
Chris please let me know how long this will take.
Please see the attorney's message below:
Thank you,
,�����
Director of IT / IS
The Village ofTequesta
561-768-0554
561-222-6569 C.
www.tequesta.orq
_. . ..
From: Keith Davis fmailto:KeithCa�corbettandwhite.coml
Sent: Tuesday, September 13, 2011 11:14 AM
To: Gomberg, Brad
Subject: RE: Tequesta SmartCop Pricing - Putnam C0. Contract
Brad:
This looks good. Do you know whether CTS will be providing a draft contract for us to review? If so, they need
to include language that the pricing for Tequesta is based on their current contract with Putnam County pursuant to the
"Putnam County Sheriff's Office Public Safety Software Project Bid from August 24, 2009."
Keith W. Davis, Esquire
� �JJ�
Tel: (561) 586-7116
Fax: (561) 586-9611
Email: keith(a�corbettandwhite.com
__ _
From: Gomberg, Brad fmailto:bgomberg tequesta.org]
Sent: Monday, September 12, 2011 3:17 PM
To: Keith Davis
Subject: Tequesta SmartCop Pricing - Putnam C0. Contract
Keith,
Here is the revised pricing based off of Putnam CO's line item pricing model. Please let me know if this will do?
5
Thank you,
,�����
Director of IT / IS
The Village ofTequesta
561-768-0554
561-222-6569 C.
www.tequesta.orq
IMPORTANT.� The contents of this email and any attachments are confidential. They are intended for the named
recipient(s) only.
If you have received this email in error, please notify the system manager or the sender immediately and do not disclose
the contents to anyone or make copies thereof.
*** eSafe scanned this email for viruses, vandals, and malicious content. "**
*** eSafe scanned this email for malicious content ***
*** IMPORTANT: Do not open attachments from unrecognized senders ***
IMPORTANT.� The contents of this email and any attachments are confidential. They are intended for the named
recipient(s) only.
If you have received this email in error, please notify the system manager or the sender immediately and do not disclose
the contents to anyone or make copies thereof.
*** eSafe scanned this email for viruses, vandals, and malicious content. ***
IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named
recipient(s) only.
If you have received this email in error, please notify the system manager or the sender immediately and do not disclose
the contents to anyone or make copies thereof.
*** eSafe scanned this email for viruses, vandals, and malicious content. "**
*** eSafe scanned this email for malicious content ***
*** IMPORTANT: Do not open attachments from unrecognized senders ***
IMPORTANT.� The contents of this email and any attachments are confidential. They are intended for the named
recipient(s) only.
If you have received this email in error, please notify the system manager or the sender immediately and do not disclose
the contents to anyone or make copies thereof.
*** eSafe scanned this email for viruses, vandals, and malicious content. **'"
*** eSafe seanned this email for malicious content ***
*** IMPORTANT: Do not open attachments from unrecognized senders ***
IMPORTANT.� The contents of this email and any attachments are confidential. They are intended for the named
recipient(s) only.
6
If you have received this email in error, please notify the system manager or the sender immediately and do not disclose
the contents to anyone or make copies thereof.
*** eSafe scanned this email for viruses, vandals, and malicious content. ***
*** eSafe scanned this email for malicious content ***
*** IMPORTANT: Do not open attachments from unrecognized senders ***
7
Te ue t A r
a
s a eement
�
� °`� � " , ,�° � � � .
° r *,� - �
� �` �� ' � a � ��x�� x� +E- • .
'�
r : � �g. L
{ �.�. %.. '"�- °'�`#- ^S�. �� �;, ffi++�.n �' ' x , '�. $ ���
,
� � ,
+�TS�� ����1�'Yl@1'I�Cct� �
. � ��.
� ���
� � � � �.�. � b: �
a
a � e� � =�a.� �� , � g.� �e.�� ,� _ .
October 3, 2011
The Village ofTequesta Police Department
Mr. Brad Gomberg
Director of IT/IS
357 Tequesta Drive
Tequesta, FL 32502
Sir:
Please find enclosed two original Software License & Services Agreements. Additionally, Appendix 1
(Pricing Schedule) and Appendix 2(Warranty Agreement) are attached.
The Software License & Service Agreement (p. 5) requires a signature, as does the Warranty Agreement
(p. S).
Please have the appropriate Village authority execute both sets of Agreements and return one set to my
attention at:
CTS America
Attn: Chris Larimer
180 North Palafox Street
Pensacola, FL 32502
If you have any questions or need further information, please do not hesitate to contact by phone at
850-429-0082. Thank you so much for your assistance and prompt attention. We look forward to long
and effective relationship with the Department.
Sinc�,pely,
a + ?;r � n (�� / /
i L
Christopher R Larimer
Regional Sales Manager
18D North Palafox 5treet, Pensacola, fL 32502 � Phone: 850.429.0082 Fax: 850.429.0522 0 www.cts-america.corn
��
�TS � �'-�-�
America'"`�
SOFTWARE LICENSE AND SERVICES AGREEMENT
THIS AGREEMENT is made as of this day of , 2011, by SmartCOP, Inc. (a!k/a
Consolidated Tec;hnology Solutions and CTS Atnerica) ("Licensor"}, with its principal place of business at 180 North
Palafox Street, Pensacola, FL 32502, and The Village of Tequesta ("Licensee"), with its principal address at 345
Tequesta Drive, Tequesta, Florida 33469.
WHEREAS, Licensor has the exclusive right to license tl�e pubGc safety software modules lmown as SmartCAD,
SmartMCT, SmartMobile, SmartRMS, SmartADMIN, and SmartSWiTCH.
WHEREAS, Licensee desires to acquire a non-exclusive and non-transferable license to use and configure to use the
sofiw�are modules lisced in Schedule I(attached as Appendic 1) (l�ereafter "Softtivare Products"), subject to the terms and
conditions set forth in this Agreement.
WHEREAS, t}►e pricing shown in Appendir 1: Pricing Schedule is pursuant to the Pumam County Sheriff s Office, FL,
Public Safety Software Project Bid from August 24, 2009, �vhich was competitively bid.
NOW, THEREFORE, Licensor and Licensee agree as follows:
ARTICLE I. THE LICENSE
1.01 License. Licensor hereby grants to Licensee a non-exclusive and non-transferable license to use and contigure
the Sofiware Products solely for Lice�ee's internal operations (the "License") far the term set forth in Section 1.02 and
subject to the temis and conditions set forth in dus Agreement. The License uicludes the right to use and configure oniy
those Software Products listed in Schedule I(attached as Appendix 1) hereto. Licensee may license additional Software
Products through a written amendment to this Agreement specifying an additional license fee aizd signed by both parties.
1.02 Term. The License shall commence upon the delivery date for tt�e Software Products set forth on Schedute I
(attached as Appendix 1) hereto (the "Delivery Date"); and provided that Licensee has paid all applicable fees. The
License shall continue in perpetuity, unless terminated pursuant to Article VII.
1.03 Fees and Charges. Licensee shall pay to Licensor a license fee (the "License Fee") for the Soflware Products
in the amount and at the tune set forth on Schedule I(attached as Appendix 1).
1.04 Taxes. If applicable, Licensee is responsible for and sl�all pay all federal, state and local sales, use, value
added, and ad valorem taxes due in connection with d�e licensing and use of the Software Products.
1.OS Sublicensing and Assignment Prohibited. This License does not provide Lieensee the right to sublicense any
of the SoRware Products, and Licea�ee is strictly prohibited from sublicensing without the explicit written permission of
Licensor.
1.06 Exclusions. Except as expressly authorized in writing, Licensee shall not:
a. Copy the Software Products;
b. Cause or permit reverse compilation or reverse assembly of all or any portion of the Software
Products;
c. Distribute, rent. lease or transfer to any third party any portion of the Software Products; or
d. Export the Software Products in violation of U.S. Department of Commerce export administration
Version: July, 2009 Software License and Services Agreement—Page 1
CTS ���-��1America
reaulations.
e. Copy for use or distribute for use any third party tioftware praducts resold to Licensee by Licensor
without paying the appropriate license fee.
1.07 Assignment. Licensee may not assign or transfer any nght or obligation hereunder without the prior written
consent of the Licensor.
ARTICLE II. DELIVERY
2.01 Acceptance. On or before the Delivery Date, Licensor shall deliver to Licensee one (1) copy of the
Software Products (in machine-readable object code). Licensee shall be conclusively deemed to have accepted the
Software Products upon receipt unless Licensee notifies Licensor in writing within thirty (30) days of the Delivery
Date that the Software Products have been rejected as failing to operate substantially in accordance with the written
agreement between Licensor and Licensee, and describing in detail each nonconformity. Upon receipt of the
nonconformity list, Licensor shall have thirty (30) days to repair any nonconfomuties listed on the nonconformities
list by modifying the Software Products as necessary at Licensor's expense, such that the Software Products affected
by the nonconformities operate substantially in accordanc� with the written agreement between Licensor and
Licensee.
2.02. [nstallation. Licensor slaall provide licensee with installation support in accordance with Licensor's
standard installation procedures for one ( i) copy of the server portion of each Software Product as well as the client
portion of each Software Product for the fee set forth in Schedule I(attached as Appendiz 1).
ARTICLE lll. WARRANTY, MAINTENANCE AND SUPPORT 5ERVICES
3.01 Warranty, Maintenance and Support. Licensee may obtain warranty,, maintenance and support services for
the Sofrware Products by entering into a separate Software Warranty, Maintenance and Support Agreement with
LiceiLSOr, a saniple copy of which is attached hereto as Appendix 2.
ARTiCLE IV. CONFIDFNTIALITY AND COPIES
4A1 Confidentiality. To the extent allowed by law, Licensor and Licensee shal] not disclose one another's
Confi dentia l Information.
4.02 ConFdential Information. The term "ConfidenNal Information" as used in this Agreement includes
any information (whether or not reduced to writing and wl�ether or not patentable or pratected by copyright) that
either Licensor or Licensee treats as proprietary or confidential (whether owned or developed by either party or
received by either party from third parties), including without limitation either party's trade secrets, business
methods, business policies, procedures, techniques, financial information, "know how", research or development
projects or results, algorithms, computer software and hardware, computer programs (whether source oc object
code), hardware or manuais, trade secrets, or other knowledge or processes of or developed by Licensor or
Liceiisee. Failure to mark any of the confidential information as confidential or proprietary shall not affect its status
as part of Confidential Inforniation under the terms of this A�;reement.
4.03 Obligations. Licensor and Lieensee shall protect each other's Confidential Information with at least the
same degree of care and confidentiality, but not less than a reasonable standard of care, that each utilizes for its own
Confidential Information and that it does not wish disclosed to the public.
4.04 Exclusions. This Agreement imposes no obligation upon either party ("RecipienP') with respect to the
other party's ("Discloser's") Confidential Information that Recipient can establish by legally sufficient evidence: (a)
was in the possessiop of or was rightly known by Recipient without an obligation to maintain its confidentiality
prior to receipt from Discloser; {b) is or becomes generally known to the public without violation of this Agreement;
(c) is obtained by Recipient in good faith from a third party havine the right to discluse it without an obligation of
confidentiality; or (d) is required to be disclosed by applicable law; provided that Reeipient notifies Discloser of
Version: July, 2009
Software License and Services Agreement—Page 2
CTS � �� �AAmerica'
such requirement prior to disclosure, and provided further that Recipient makes diligent etforts to limit disclosure.
Recipient shall keep confidential any Contidential lnformation received for three (3} years after the termination of
this Agreement.
4.05 Copies. Licen,see may make additional copies of any printed materials provided by Licensor up to the number
of simultaneous users set forth in Schedule I(attached as Appendir 1) but shall not make copies in excess of such
number without die prior written consent of Licensor. Licensee may make two (2) copies of the Sofiware Products
solely for use by Licensee as back-up copies for disaster recovery. Every copy of the manual or the Software Products
made by Licensee shall include the copyright notices included on the copies delivered to Licensee. Licet�see shall not
make or maintain any other copy of the Software Products or any porkion, derivative or modification of any of them.
ARTICLE V. OWNERSHIP AND USE
5.01 Ownership. Licensor is not granting Licensee, either directly or by implication, any right, titte or interest
in Licensor's Software Produets, applications, software, code andlor systems. License.e is acquiring the perpetual
right to utilize the run-time version of Licensor's Software Products that are current as of the time of the terniination
of the contract between Licensor and Licensee. Liceusee agrees not to disassemble, peel components, decornpile,
otherwise reverse engineer or attempt to reverse engineer, or derive code from any of Licensor's Soffiware Products,
applications, software, code and/or systems, or permit or encourage any third party to do so. Under no event shall
Licensee transfer, assign andror sell the run-time version, the object code or the source code of Licensor's Software
Products, applications, software, code andlor systems to any person or entity.
5.02 Use. Licensee may keep one (1) copy of the Software Products resident on the file server for Licensee's
network ("Network") at the site designated on Schedule I(attached as Appendir ]) to this Agreement (the "Installa[ion
Site") and may keep one (1) copy of the client portion of each Software Product resident on as man}r computers owned
or controlled by Licensee and connected to die file server for as long as Licensee restricts access to the Software
Products resident on the server to the number of simultaneous users set forth in Schedule I(attached as Appendix 1).
Notwithstanding the foregoing, if the Network becomes inoperable (whether due to maintenance thereof, modification,
disaster, or othenvise), the Software Products may be temporarily used on a different tile server at the Installation Site or
another computer center. Temporary use on a different file server, however, shall not exceed thirty (30) days without the
prior �vritten consent of Licensor.
5.03 Modification. Licensee shall only make chanses or modifications to the Software Products using the
Configuration Tools Modules listed on Schedule I(attached as Appendix 1) and provided by the Licensor. Violation of
this prohibition will be grounds for terntination of this agreement pursuant to Article VII, and Licen.�or shall have no
further duties, liabilities or obligations with respect to the Software Products.
ARTICLE VI. LIMITATION OF LIABLLITY AND INDEMNIFICATION
6.01 Limitati�n of Liability. Licensor, its officers, directors, shareholders, members, employees, and/or agents
shall not have any liability to Licensee, its officers, directors, shareholders, ruembers, agents and�'or employees for losses,
damages and/or injuries arising out o£ (1) third party equipment or sofrware not installed by Licensor; (2) any
equipment or Software Products for which maintenance has been perfornied by a third party not audiorized by
Licensor; (3) any equipment or Software Products that have been substantially altered, damaged or modified by
someone other than Licensor or its subcontractors; (4) any equipment or Software Products which have been
damaged as a result of Licensee's failure to operate thein in accordance with the operating instructions of Licensor,
the manufacturer, or the software vendor, (5) failures due to force majeure or exposure to unusual physical or
electrical stress; or (6) failure by Licensee to back up software and data contained in its system on a regular basis,
but not less than once every day. This limitation of liability includes all claims for losses, damages and/or injuries
arising in tort, contract, negligence, strict liabiliry, or othenvise, including, without limitation, damages for physical or
mental pain or suffering, medical expenses, wrongful death, loss of good will, work stoppage, computer failure or
malfunction, loss of work product, or any and all od�er conunercial or personal injury damages or losses, direct or
indirect.
Version: July, 2009
Software License and Services Agreement—Page 3
CTS����'�America'
6.02 Indemnitication for Infringement. Licensor shall, at its expense, nidemnify and defend Licensee against any
claim that the Soitware Products infringe any United States patent or copyright and pay any resulting final judgment or
settlement cost, provided that Licensee gives Licensor prompt, written notice of any such claini and allows Licensor ro
control the defense and all related settlement negotiations. Licensee shall allow Licensor, at Licensor's option and
espei�e, if any infringement daim has occurred or in Licensor's reasonable judgment is likely to occur: (i) to procure the
right for Licensee to continue using the Sofrware Products; (ii) to replace or modify the Sofhvare Products so that they
become non-infringing and functionally equivalent; or (iii) if neither of the foregaing alternatives is available on terms
which are reasonable in Licensor's discretion, Licensee shall, upon the request of Licensor, retum die 5oftware Products
to Licensor, whereupon Licensee can seek applicable remedy from Licensor pursuant to a breach of tlus Agreement.
Licensor shall have no liability to indemnify or defend Licensee ro the extent the alleged infringemexit is based on: (a) a
modification of the Software Products by anyone other than Licensor or someone acting on behalf of Licensor, (b) u.se of
the Software Products other than in accordance u�ith the written agreement between Licensor and Licensee, ar (c) a
modification by Licensor of the Software Products at the direction of Licensee.
6.03 Indemnification Generall,y: Licensor agrees to defend, indemnify and hold Licensee and its respective
officers, agents and employees harniless aaainst any and all claims, lawsuits, judgments, casts, and expenses for
personal injury (including death), property damage or other harnl for which recovery of damages is sought that
arises out oF Licensoc•'s breach of any of [he terms or provisions of its agreemeut with Licensee, or by any nealigent
act or omission of Licensor, its officers, agents, employees, or subcontractors, in the perfarmance of the agreement;
except that the indemnity provided for in this paragraph shall not apply to any liability resulting &om the sole
negligence or fault of Licensee or its respective officers, agenY.s, employees, or subcontractors; and in tlie event of
joint and concurrent negligence or fault of Licensor and Licensee, responsibility and indemnity, if any, shall be
apportioned comparatively. The provisions of this paragraph are solely for the benefit of Licensor and the Licensee
and are not intended to create or grant any rights, contractual or otherwise, to any other person or entity. Moreover,
nothing in this provision is intended to mitigate or exclude any and all defenses (such as sovereign immunity) that
Licensor or Licensee can raise in any cause of action filed against Licensor or Licensee by a third-party.
ARTICLE VII. TER�VLIlVATION
Licensor may terminate the I.icense if Licensee: (i) fails to pay the License Fee when due as set forth in 5chedule i
(attached as Appendix 1); (ii) makes or di;tributes, or fails to use its best efforts to prevent others from making or
distributing, copies of the Sofiware Products (except as expressly permitted by this Agreement) or derivations or
moditications thereof; (iii) uses the Software Produc�s in violation of the provisions of this Agreement; or (iv) fails to
comply with any other material obligation under this Agreement and such failure, action, use ar non-compliance remains
uncured for thirty (30) days after receipY of written notice thereo£ Upon terniination of the License, Licensee shall
discontinue use and retum all copies of the Software Products in its possession or control to Licensor, but Licensee's
obligation to pay accrued charges and fees and ro protect the confidentiality of the Software Products shall continue.
ARTICLE VIII. MISCELLA;�iEOUS
$.O1 Disputes. Any notice hereunder by either party shall be given by personal delivery or by sending such notice
by certified mail, postage pre-paid, to the other parry at its address set forth herein or at such other address designated by
written notice. Notice shall be deemed to have been received upon d�e date of actual delivery.
8.02 Interpretation. The validity and interpretation of tivis Agreement and the right5 and obligations of the parties
hereunder shall be governed by the laws of the State of Florida, without regard to the principles of Florida'a conflicts �f
la�vs thereof.
8.03 Severability. If any provision of this Agreenient shall be deterniuied to be void, invalid, unenforceable or
illegal for any reason, the validiry and enforceability of all of the remaining provisions hereof shall not bz affected
thereby.
8.04 Failure to Exercise Rights. The failure of either parry to exercise any of its rights under this Agreement for a
breach thereof shall not be deemed to be a waiver of such rights nor shail the sarne be deemed to be a waiver of any
Version: July, 2009
Software License and Services Agreement—Page 4
CTS �'��-?'��°>America�
10.0 Interpretation. The validity and interpretation of this Agreement and the rights and obligations of the
parties hereunder shall be governed by the laws of the State of Florida, without regard to the Florida principles of
conflicts of laws.
11.0 Severability. [f any pro��sion of this Agreement shall be detemuned to be void, invalid, unenforceable or
illegal for any reas�n, the validity and enforceabiliry of all of the remaining provisions hereof shall not be affected
thereby.
12.0 Failure to Exercise Rights. The failure of either party to exercise any of it�s rights under this Agreement for a
breach thereof shall not be deemed to be a waiver of such rights nor shall the same be deemed to be a waiver of any
subsequentbreach.
13.0 Titles. The titles of the Articles and Sections liereof am for convenience only and do not in any way limit ar
ampiify the terms and conditions of this Agreement.
14.0 Complete Agreement. Tlus Agreement, together wifli the applicable Schedule I, constitute the entire
understanding between die parties with respect to the subject matter hereof and supersedes any and all prior
understandings, statemen�s, warranties, representations, and a� oral and written, relating hereto. Any
amendment hereof must be in writing and signed by both parties.
IN WITNESS WHEREOF, and intending to be legally bound hereby, the parties hereto have executed and delivered
this Agreement as of the date first above wntten.
Licensor Licensee
By: By:
Printed Name: George K. Stephenson Printed Name:
'Title: President & CEO Title:
Date: /� — � `�� Date:
Ver. July 2009 Wananty Agreement—Appendix 2--Page 5
APPENDIX 1 - Pricing Schedule
r,� � . �
.�-
� °�''� ..� _+. .� �� I
F �TS ��"` �?1' C c�
� �.r � ;m� " � .'~ ..µ� +irrrrM; � ' ! '
�..x �ms ... .,,,� �. �ta:.r. �lll�����1�I��ti111�1
Smart Solutions for Public Safety
CTS America Pricing Summary for
The Village of Tequesta, FL - Police Department 1013/2011
.
SmartCAD (Computer Aided Dispatching) $ 65,995.00
SmartRMS (Records Management System) $ 62,989.00
SmartSwitch (Mobile Data Switch) $ 29,997.00
SmartMCT (Mobile Computers) $ 25,440.00
SmartADMIN (Administrative Modules) $ 10,000.00
�._ �
i r � � :�� ;�; � � - �� �; '�„A i�r� ,�> ,,a.. R�aa� ,'�� � .� 1 c -+
� �i
• • .r-
Third Party Software $ 6,800.00
Training Services $ 29,600.00
Installation Services $ 17,996.00
Project Management $ 19,442.00
�_ "° �Y�, �; •,- - � �a,
J
. .. _ : � . � � ♦ i .. . . . . �
I .' . ... . . .�. ���.
� _ . �
� ; � �
. . ��
� i�
Due on si nin of contract October 3, 2011 - 34% Total Purchase $ 55,500.92
Second Installment October 3, 2012 - 33% Total Purchase $ 53 ,868.54
Third Installment October 3 2013 - 33% Total Purchase) $ 53,868.54
. �i
�-�-�-�; � ., �;�, - � � ;� �. °�a ,�� �� � { �,_
� ..
, �� �. �
� _ , ,,:
�_ _ _ . .. � . r
i
First Year Annual Maintenance (October 3, 20� �) $ -
Second Year Annual Maintenance (October 3, 20�2) $ 22,000.00
Third Year Annual Maintenance (October 3, 2013) $ 22,660.00
Fourth Year Annual Maintenance (october3 2014) $ 23,340.00
First Year of Maintenance Included in the /nitia! Licensing Fee
Maintenance Fee Percentage Based Upon CTS America Software Vatue Only
Maintenance Fees subject to 3% per year increase
Fee Includes Free Maintanance Releases, Upgrades, and 24 / 7/ 365 Phone Support
Pricing Good for 180 Days Pricing Schedule — Appendix 1— Page 1
CTS America CAD Solution for ,.�.�.�,��,}
The Viliage of Tequesta, FL - Police Department � � j`1
F.{;,.p..,,.�i...; .x
� . `._,
P
SmartCAD (Computer Aided Dispatching)
Base Package - Tier 1 CAD-T1 Per Sife 1 $ 49,999.00 $ 49,999.00
Features list: Mu/fi Jurisdiction, Police,/Fire/EMS, GEO Validation,
Report # generation, Demographic Dala Collection/Reporting,
Integrated to RMS/MCTs and other CTS America modules.
GIS - CAD Mapping Solution
ESRI Based Mapping Solution CAD-GIS PerWorkstation 2 $ 2,700.06 $ 5,400.00
Features List: Ca!! Plotting, Closest unit Recommendation, vehicle
plotting and routing, Configurable Icon support, lncludes E911
Phase l! Support
SmariCAD Options
State/NCIC Access within CAD (Requires SmariSwrtchJ CAD-CIC Per Workstation 2 $ 299.06 $ 598.00
Automatic Vehicle Location (AVL) Support Per Site 1 $ 4,999.00 $ 4,999.00
(Requires AVL Server and/or Mobile ComputersJ CAD-AVL
E911 ANI/ALI Data Import Interface CAD-911 Per Site 1 $ 4,999.00 $ 4,999.00
• • s ii
CAD Training
User Classroom Sessions CAD-TUSER Per 8hr. Class 2 $ 3,000.00 $ 6,000.00
One on One System Administrator Training CAD-TSYS Per 4hr Class 1 $ 2,000.00 $ 2,000.00
"Go Live" on-site support CAD-TLIVE Per Day 1 $ 1,200.06 $ 1,200.00
Subtotal $ 9,200.00
CAD Installation Services
CAD Software Installation CAD-INST Per Site 1 $ 999.00 $ 999.00
CAD Setup and Corrfiguratron Assistance CAD-SETUP Per Day 1 $ 2,000.00 $ 2,000.00
GIS Data Integration and Configuration CAD-IGIS Per Day 2 $ 2,000.00 $ 4,000.00
Subtotal $ 6,999.00
� • . • �i
Pricing Good for 180 Days Pricing Schedule — Appendix 1— Page 2
CTS America RMS Salution for �-�-5 �,.-��r��
The Village of Tequesta, FL - Police Department America `~
. .. . .
SmartRMS (Records Management System)
Base Package • Tier 1 RMS-T1 Per Site 1 $ 49,999.00 $ 49,999.00
Features List: MNI, M81, Arrest/Warrants, Field Intervrews, Trespass
Warnings, Pawn, Citallons, UCR/N/BRS
SmartRMS Options
Traffic AccidenUCrash Management RMS-TCRSH Per Site 1 $ 9,995.00 $ 9,995.00
E Crash Transmittal to the State RMS-ECR Per Site 1 $ 2,995.00 $ 2,995.00
• • • � �i
RMS Training
User Classroom Sessions RMS-TUSER Per 8hr. Class 2 $ 3,000.00 $ 6,000.00
One on One System AdminisVator Traini�g RMS-TSYS Per 4hr Class 1 $ 2,000.00 $ 2,000.00
"Go live" on-site support RMS-TIIVE Per Day 1 $ 1,200.00 $ 1,200.00
Subtotal E 9,200.00
RMS Installation Services
RMS Software Installation RMS-INST Per Site 1 $ 999.00 $ 999.00
RMS Setup and Configuration Assistance RMS-SETUP Per Day 2 $ 2,000.00 $ 4,OOO.QO
Subtotal $ 4,999.00
. �
Custom Reports can be provlded at $150/hr., 51000 mJnimum per reporl
Pricing Good for 180 Days Pricing Schedule — Appendix 1— Page 3
CTS America Message Switch Solution for ���;,
The Viliage of Tequesta, FL - Palice Department CTS�c� ``�
e: �
SmartSWITCM (Mobile Data Switch)
Base Package (1 • 50 Concurent connections) SWITCH-50 Per Srte 1 $ 9,999.OQ $ 9,999.00
Access to State and NCfC
Car ro Car / Car to Dispatch messenging "
CAD Vlewer / Mobile Dispatch
CAD State and NCIC Access
RMS Query Engine SWITCH-RMS Per Site 1 $ 9,999.00 $ 9,999.00
Query access to Incident Reports
Remote report approval
Mugshot retreiva!
Mobile Report Transmittal Engins SW ITCH-MRT Per Site 1 $ 9,999.00 $ 9,999.00
AccidenbCrash Reporting
• • � ��
SWITCH Training
One on One System Administrator Training SWITCH-TSYS Per 4hr Class 1 $ 2,OOO.QO $ 2,000.00
Subtotal $ 2,000.00
SWITCH Instaliation Services
SWITCH Software Installation SWITCH-INST PerSrte 1 $ 999.00 $ 999.00
SWITCH Setup and Configuration Assistance SWITCH-SETUP PerDay 1 $ 2,000.00 $ 2,000.00
Subtotal 3 2,999.00
• , ii
' Other than SmaRCAD requires integration services
" When avarlable from state
'" IfAvailab/e /Depends on State
Pricing Good for 180 Days Pricing Schedule — Appendix 1— Page 4
CTS America MCT Solution for ��q+-'� ��.
The Village of Tequesta, FL - Police Department � ���'`'�
Arr�;.���r� ���::�
.: . -
SmartMCT (Mobile Computer Terminal)
Base Package MCT-T1 Per Mobile 20 S 399.00 $ 7,980.00
Access to state and NCIC
Car to Car messenging
CAD Viewer/Mobile Dispatch
RMS Query Access - Tier 1 MCT-RQT1 Per Mobile 20 $ 299.00 $ 5,980.00
Query access to Incident Reports
Remote report approva!
Mugshot retreival
Mobile Reporting Software - Tier 1 MCT-MRT1 Per Mobile 20 $ 399.04 $ 7,990.00
Incident/Offense Reports
Arrest Reports
Field Interviews
Crash Reportrng
Citafions (UTC/Boating + WarnrngsJ
Mobile Software using Mappoint Maps (maps separate) MCT-MM Per Mobile 20 $ 50.00 $ 1,000.00
Shortest Route
Cal! Location
Vehicle Locations
SmarfMCT Options
Crash Reporting - Requires Quick Scene Diagramming SoRware MCT-MMT5 Per Mobite 20 $ 50.00 $ 1,OOQ.00
AVL Supporl / Transmission MCT-AVL Per Mobile 20 $ 75.00 $ 1,500.00
• . • � ��
MCT Training
User Classroom Sessions MCT-TUSER Per 8hr. Class 2 $ 3,000.00 $ 6,000.00
One on One System Administrator Training MCT-TSYS Per 4hr C(ass 1 $ 2,OOQ.00 $ 2,000.00
"Go Live" on-site support MCT-TLIVE Per Day 1 $ 1,200.00 $ 1,200.00
Subtotal $ 9,200.00
MCT Installation Services
MCT Software Installation MCT-INST Per Site 1 $ 999.00 $ 999.00
MCT Setup and Configuration Assistance MCT-SETUP Per Day 1 $ 2,000.00 $ 2,000.00
Subtotal S 2,999.00
.. . ���
Pricing Good for 180 Days Pricing Schedule — Appendix 1— Page 5
CTS America ADMIN Solution for �-rs �.'��,�.
The Village of Tequesta, FL - Police Department �;� ;��.,��,. ``t
«
SmartADMIN (Administrative Modules)
Base Package ADM Per Site 1 $ 10,000.00 $ 10,000.00
Employee Manager
Security Manager
Training Module
Fleet Mar�agement
lssued Properfy
Transaction Log Viewer
• : � � • . � ��i ��
Subtotal $
Third Party Product
Quick Scene Diagramming Software " SC-CZ Per Vehic(e or Wks 20 $ 150.00 $ 3,000.00
Microsoft Mappoint 2010 Maps SC-MM Per Vehicle or Wks 20 $ 165.00 $ 3,300.00
ESRI MapObjects Runtime (CAD/MCT Only) ESRI-MO Per Workstalion 2 $ 100.00 $ 200.00
ESRI NelEngine Runtime (Routing Only - CAD ONLY) ESRI-NER Per Workstation 2 � 150.00 $ 300.00
Subtotal $ 6,800.00
� r�
Mfcrasol � SQL Uconsv to b� prov+idbci t�y the Aqen�y
Pricing Good for 180 Days Pricing 5chedule — Appendix 1— Page 6
��
CTS � �'�
AmericaR�`�
APPENDIX 2
SOFTWARE WARRANTY. MAINTENANCE AND SUPPORT AGREEMENT
"I'HIS AGREEMENT is made as of this day of 2011, by and between SmartCOP, Inc.
(d/b/a Consolidated Technology Solutions and CTS America) ("Licensor"), ha��ing its principal place of business at
270 North Palafox Street, Pensacola, Florida 32502, and The Village of Tequesta (°Licensee"), with its principal
address at 345 Tequesta Drive, Tequesta, Florida 33469.
WHEREAS, Licensor has the exclusive right to license the public safety software modules knowm as SmartCAD,
SmartMCT, SmartMobile, SmartRMS, SmartADMIN, and 5martSWITCH.
WHEREAS, Licensor has agreed ta provide Licensee a non-exclusive and non-transferable license to use and to
configure the software modules listed in Schedule I(attached as Appendix 1) (hereafter "Software Products"), subject to
the tem1�; and condikions set forth in this Agreement.
WHEREAS, Licensee has requested Licensor to provide warranty, maintenance and support services on the
Software Products.
NOW, THEREFORE, Licensor and Licensee agree as follows:
1.0 Warranty, Ntaintenance and Support Services. During the warranry, maintenance and support time
period, Licensor agrees to provide Licensee with commercially reasonable efforts to maintain the So£tware Products
in an operable condition, and to make available to Licensee updates to the Software Prociucts that incorporate any
new features or enhancements to the licensed Software Products made generally available to Licensor's otlier
customers ("Updates").
Additionally, Licensor agrees to provide Licensee warranty, maintenance and support services eonsistent w�ith
the following:
Warranty:
During the warranty period, all equipment, hardware and software furnished by Licensor to Licensee will
be wananted free from defects in material, functionality and workmanship. In the event any such defects in
equipment, software, or services become evident within the warranty period, Licensor shall correct the
defect by (1) repairing any defective component of the equipment or hardware; (2) correcting any
reproducible and/or recurring software defects; or (3) redoing the faulty software or replacing the faulty
equipment or hardware.
During die warranty period, Licensor is responsible for all char�es incurred in retuming defective parts to
Licensor, its subcontractor or suppliers, and in shipping repaired or replacement parts to Licensee. Labor to
perform warranty services will be provided at no charge to Licensee during the warranty period.
Service Maintenance
Any deficiencies found by Licensee during the wairanty, maintenatice and support period will be reported
to Licensor's technical support staff by Licensee. Licensor's technical support persomiel are available
twenty-four (24) hours a day, seven (7) days a week, 3b5 days per year, holidays included. Customers use a
toll free number to secure assistance: 1-877-762-7826.
Correcting Deficiencies
CTS �`���'%°' America'
During the warranty, maintenance and support period, Licensor will be responsible for ensuring
performance deficiencies are corrected. Licensor maintains sufficient technical help to support the ongoing
operation of the system and to develop required enhancements.
When a call is received, the Licensor call taker will secure all inforu�ation necessary to properly evaluate
the caller's difficulty. Wherever possible, the call taker will work with the caller to resolve the issue
immediatety using Licensor's knowledge base of resolutions. When such resolution is not possible, the call
taker will escalate the call to Level II support.
At Level II a lead engineer determines the severity of the call and assigns it to the appropriate engineer for
resolution. When the call is completed, the engineer will notify the support desk of the solution and note
the solution in the knowledge base. The caller will be notified as to resolution and any instr�uctions for
correcting the problem.
New Service Versions
During the warrauty, maintenance and support penod, continual system review and recommendations for
enhancements are supported. Update releases will be distributed via CD and installed either with a dial-up
or an installation routine to minimize down time. Release Nates accompanying each release will identify
corrections and enhancements made in each soft�uare module and any instatlation instructions as warranted.
Selection of New Functions (Enhancements)
Licensor welcomes all suggestlons for enhancements from Licensee. All enhancements will be reviewed
and those deemed beneficial to most users will be incorparated and included in the subsequeut release of
the software. Users will be notified via telephone or e-mail when a suggestion will be incorporated into a
release and when to expect the release. In addition, enhancements will be identified in the Release Notes
that accompany software updates.
Support Services:
During the warranty, maintenance and support period, Licensor's support staff is available via a toll-free
number 24 hours a day, 7 days a week, 365 days a year for an iriunediate response. When a call is received,
a Licensor call taker works with Licensee personnel to immediately res�lve errors using Licensor's
knowledge base of resolutions. When such resolution is not possible, the call is escalated.
The following outlines Licensor's support procedure:
Prioriry 1- UrgendEmergency
• Issues that affect officer safety.
• Application introducing data corruption.
• Program will not start.
• Critical work cannot be completed to meet deadlines.
Steps to Resolution
l. A customer suppon technician wrll immediately contact the customer to
acknowledge receipt of the issue, and to inforni the customer of Licensor's pian to
resolve the issue.
2. Licensor personnel will begin resolving the issue while continuously updating the
customer with the status of the issue.
Ver. July 2009 Warranty Agreement—Appendix 2--Page 2
CTS ������America"
3. Engineering and support personnel are permanently assigned to assist until the
problem is resolved.
Priority 2- High/Non-Emergency
• Sofrware module/function is down/non-functional.
Steps to Resolution
l. A custorner support technician will immediately contact the customer to acknowledge
receipt of the issue, and to inform the customer of Licensor's plan to resolve the issue.
2. Licensor personnel will begin to resolve the issue while continuously updating the
customer with the status of the issue.
3. Engineering and support personnel are permanently assigned to assist until the problem is
resolved.
Priority 3- Medium Priority
• Problem exists but critical system5 are functional.
• Problem can be temporarily circumvented.
• Customer states problem is not critical but would like a fix as soon as possible.
• Non-application related issues that have rendered the system inoperable.
Steps to Resolution
1. A customer support technician will immediately contact the customer to acknowledge
receipt of the issue, and to inform the customer of Licensor's plan to resolve the issue.
2. Licensor personnel will begin to reso(ve the issue and will update the customer as to the
status of the issue.
3. Engineering and support personnel are permanently assigned to assist until the problem is
resolved.
4. Licensor personnel will inform the customer as to the delivery date for the software patch
that will resolve the issue.
Priority 4- Minor Priority
• Minor problem with little or no impact on services.
• Customer impact is minimal.
• Defened maintenance is acceptable, and a schedule can be determined between suppart and
the customer.
• Customer states problem can be addressed at a later date.
Steps to Resulution
l. Licensor personnel will begin to resolve the issue and will update the customer as to the
status of the issue.
2. Licensor personnel will inform the customer as to the delivery date of the software patch
that will resolve the issue. All future status reports will be communicated to the cusromer
via problem submission reports or direct customer inquiry via telephone or online TCN
status query.
Ver. July 2009 Warranty Agreement—Appendix 2--Page 3
C75 ���-�America°
2.0 Duration: Licensor will provide Licensee with wananry, maintenance and support services for a period of
one year following installation and acceptance of the equipment and Software Products. This service is provided to
Licensee as part of the initial fee. Licensee can extended Licensor's maintenance and support services on an annual
basis after the initial twelve month period, for a period up to five years, by paying an agreed upon annual fee. If
Licensee fails to make the annual maintenance and support fee payments, or in the event Licensee materially
breaches this Agreement and such breach is not cured within thirty (30) days of receipt of written notice of breach,
Licensor may suspend or cancel the maintenance and support services.
3A Licensee's Cooperation. If Licensee requests warranty, maintenance or support, Licensee shall cooperate
with Licensor in all aspects of such service in order to facilitate Licensor providing electronic and onsite assistance
to Licensee, including without limitation providing Licensor with information by telephone, documentation (if
necessary), access to Licensee's computer system through high speed connectivity, and implementation (�vhen
feasible).
4.0 Exclusions and Modifications. Licensor shall have no obligation to perform warranty, maintenance or
support services for: (1) third party equipment or softwaze not installed by Licensor; (2) any equipment or Software
Product�� for wliich maintenance has been performed by a third party not authorized by Licensor; {3) any equipment
or Saftware Products that l�ave been substantially altered, daniaged or modified by someone other than Licensor or
its subcontractors; (4) any equipment or Software Products which have been damaged as a result of Licensee's
failure to operate them in accordance with the operating instructions of the manufacturer or software vendor; (5)
failures due to force majeure or exposure to unusual physical or electrical srress; or (6) failure by Licensee to back
up software and data contained in its system on a regular basis, but not less than once every day.
5A Limitations on Licensee Rights. Except as expressly authorized in writing, Licensee shall not:
a. Copy the Software Products;
b. Cause or perniit reverse compilation or reverse assembly of all or any portion of the Software
Products;
c. Distribute, rent, lease or transfer to any third party any portion of the Software Products; or
d. Export the SoBware Products in violation of U.S. Department of Commerce export administration
regulations.
6.0 Ownersl►ip. Licensee acknowledges that the Safiware Products remains the exclu�ive property of Licensor
and its successors and aasigns. Licensee acknowledges that it has no rights to nor interest in the Software Products other
than as expressly granted herein. Licensee shall not remove any identitication or notices affixed to the Software
Product�� or their packaging. Additionally, no license, right or interest in any Licensor trademark, trade name, and
service mark is granted to Licensee hereunder.
7A Licensee Obtigations. Licensee shall protect Licensor's trade secrets and intellectual properiy, including
without limitation the Software Products, with at least the same degree of care and contidentiality, but not ]ess than a
reasonable standard of care, which Licensee utilizes for Licensee's trade secrets and intellectual property it does not
wish disclosed to the public.
8.0 Sublicensing and Assignment Prohibited. With�ut the prior �vritten consent of Licensor, Licensee may
not transfer, assign or sublicense its rights, duties or ohligations under this Agreement to any person, company or
entity, in whole or in part.
9.0 Limitation of Liability. Licensor's totai liability for damages related to this Warranty, Maintenance and
Support Agreement (whether based in cantract, tort, negligence, strict liabiliry or otherwise) shall in no event exceed
the maintenance and support fees paid by Licensee during the twelve (12) month period inunediately previous to the
event giving rise to the liability. This limitation of liability includes all claims for losses, damages and/or injuries
arising in tort, contract, negligence, strict liability or otherwise, including ciaims, losses, injuries, or damages arising
out of Licensor's negligence or gross negligence.
Ver. July 2409 Warranty Agreement—Appendix 2--Page 4
CTS����America
subsequentbreach.
$.OS Titles. The titles of the Articles and Secdons hereof are for convenience only and do not in any way limit or
amplify the terms and conditions of this Agreement.
8.06 Complete Agreement. This Agreement, cogether with the Appendix, constitutes the entire understanding
between the parties with respect to the subject matter hereof and supersedes any and all prior understandings, statements,
warranties, representations, and agreements, aral and written, relating hereto. Any amendment hereof must be in writing
and signed by both parties.
IN WITNESS WHEREOF, and intending to be legally bound hereby, the parties hereCO have executed and delivered this
Agreement as of the date first above w�
LICENSOR LICENSEE
B . � By:
Printed Name: George K. Stephenson Printed Nune:
Title: President and CEO Title:
Date: �U — ,� — �� Date:
Version: July, 2009
Software License and Services Agreement—Page 5
Putnam C nt RFP
o u SO
v
A reement
�
Putnam Count Sheriff's C�ffice
y
Public Safety Software Project
Due August 24, 2009 3:00 p.m.
� �,.
�:���
• TM �
America
270 North Palafox Street
Pensaco/a, Florida 32502
Putnam County Sheriff's Office RFP Public Safety Software Project
Table of Contents
Cover Letter
ExecutiveSummary ................................................................................................................. Page 1
Technical Response (Project Overview and Specifics) ............................................................ Page 6
Proposal Attachments
Attachment 1— Questionnaire ......................................................................................... Page 8
Attachment 2— Recommended Hardware Requirements ............................................. Page 23
Attachment 3— Proposed Software ............................................................................... Page 27
Attachment 4— Implementation Plan ............................................................................ Page 44
Attachment 5— Software Warranty, Support & Maintenance Agreement ................... Page 57
Attachment 6— Finance Company Quotes ..................................................................... Page 63
Attachment 7— Price Proposal ....................................................................................... Page 68
�TS ���-�J Proposal Response Table of Contents
America'
August 20, 2009
Captain Steve Rose
Putnam County Sheriff's Office
130 Orie Griffin Blvd.
Palatka, FL 32177
Subject: Putnam County Sheriff's Office Public Safety Software Project
Dear Captain Rose,
CTS America (aka SmartCOP) is pleased to submit this proposal in response to Putnam County's request
for an integrated software solution that includes Computer Aided Dispatch (CAD), Records Management
System (RMS), Jail Management System (JMS), and Mobile Data software (MCT). The County has
embarked on an exciting public safety initiative, and we believe our off-the-shelf, user-friendly, highly
configurable system is the best solution for the County's needs.
CTS, headquartered in Pensacola, Florida, has vast, relevant experience and familiarity with the needs of
law enforcement, especially Florida Sheriff's ofFices. By choosing CTS, you are choosing a company that
can meet and exceed all your present and future public safety software solutions with an extensive,
integrated suite of products. Unlike some public safety software providers, we employ former public
safety personnel who understand how agencies work and how CTS software works for agencies. We are
always on call and ready to service your support needs.
It is CTS' intent to provide Putnam County with a robust state-of-the-art solution offering flexibility and
increased security for today's technologically advanced society. Our software is all encompassing and
offers a fully-integrated, single-source solution including service, implementation, data conversion,
training, user documentation, warranty, and maintenance.
We are confident you will find confirmation in the pages that follow that CTS is the best choice for a
vendor that can offer you the high level of functionality you seek, affordable pricing, and a proven track
record. We look forward to the opportunity of joining you as a partner in this initiative.
Sincerely,
G.K. Stephenson
President and CEO
CTS America
Putnam County Sheriff's Office RFP Public Safety Software Project
Executive Summary
Overview
CTS America is pleased to offer the Putnam County Sheriff's Office a fully integrated public safety
software solution that supports system-wide data access and maximizes safety for Putnam County
citizens and officers. Our solution is flexible enough to serve current and future needs of the County. We
propose a design that will fully serve the County's needs. CTS' feature-rich, integrated system is based
upon advanced, yet proven technology derived from current industry standards and best practices.
Local and state agencies across Florida, Alabama, Georgia, South Carolina, and Montana have seen the
benefits of a fully-integrated, single-source solution by utilizing CTS. The system's ability to furnish
information through a single database reduces redundant data entry and improves information flow.
Users of the CTS system find that it enhances agency efficiency, improves response times, and improves
officer and citizen safety in a cost-effective manner. Our experience with sheriff's offices throughout the
Southeast, especially in Florida, demonstrates that CTS has the qualifications and understanding
required to provide the best solution to Putnam County.
Our experience and proven software tools will enable Putnam County to accomplish the goals they have
set forth in the RFP. Specifically, our proposed solution will provide the following benefits:
• Provide the latest generation of the highly successful CTS America software tools, including
Computer Aided Dispatch (SmartCAD) for police, fire, and medical aid dispatching functions,
Records Management System, Mobile Computing that includes silent dispatch capabilities, live
CAD-in-the-car, MMUCC compliant crash reports, citations and field reporting (SmartMOBILE
and MobileFORMS), and Jail Management System (JMS).
• The Mobile Computer Terminal solution provides seamless query results, data mining to reduce
keystrokes for data entry, situational awareness that includes AVL and mapping and electronic
forms for rapid citation and report completion, resulting in more officer time spent safe,
informed and available.
• Provide real time data transmission from the officer of crash reports to the state systems and
the ability to transmit citations to the courts.
• Provide the county a proven partner with experience to re-engineer paper processes to leverage
the safety, productivity and data availability embedded within the CTS America software.
• Utilize Commercial Off the Shelf (COTS) software that is unique and customized, not in code but
through configuration, and thus used by many agencies, resulting in a longer lifecycle, frequent
updates and next-generation releases to keep current with functional requirements and
leverage new technologies.
• Data reporting, analysis and GIS Spatial Analysis of all crash, citation and report data.
• Data sharing/interoperability with state and local agencies.
CTS America
CTS America (SmartCOP, Inc.) is a Pensacola, Florida-headquartered company that was incorporated in
1999 for the sole purpose of providing public safety software solutions. Our software products have
CTS �����
America Proposal Response Page 1
Putnam County Sheriff's Office RFP Public Safety Software Project
been in continuous development for more than 20 years, including 11 years prior to the incorporation of
the company. The first very basic installation of the software occurred in 1988.
The company was founded by a computer specialist and sworn law enforcement officer who recognized
the practical needs of law enforcement. The founder realized that public safety software needed the
input of those persons involved in the day-to-day process; that is, officers, investigators, dispatchers,
administrators, and court clerks. Rather than dictate what an agency should utilize, the founder of CTS
listened to and created what its users demanded. This same philosophy has continued through the
present. In fact, several CTS engineers and team members are present and former law enforcement
officers, dispatchers, and staff who understand the unique needs of public safety agencies.
CTS' team of professionals come from several advanced technology corporations, creating a"best of the
best" group of highly-experienced engineers, industry-standard development methods, quality
assurance, and engineering techniques that are applied to create advanced software solutions.
The CTS America solution not only meets but exceeds the county's requirements. Our software has
been field tested, proven, and embraced at agencies across the United States, especially in Florida.
Proposed System
CTS proposes an integrated software solution that is designed to enhance Putnam County's operations
while adhering to the County's specific protocols and requirements. Our complete software suite will
provide Putnam County with a state-of-the-art solution to replace the current legacy system.
With the proposed system, Putnam County will have immediate access to critical functions including
Dispatch, Automatic Vehicle Location (AVL), Situational Mapping, Mobile Queries / Dispatch, Electronic
Citations (Traffic & Commercial) and Crash Reporting. Based on our experience, we believe Putnam
County will immediately see enhanced officer safety and improved productivity by implementing the
CTS solution. With access to real-time reporting, citations, and immediate access to vital data required
to make critical decisions, the CTS solution will become an indispensable tool for every officer in Putnam
Co u nty.
For this proposal, CTS will provide:
• SmartCAD - The SmartCAD system provides comprehensive tracking of units and incidents.
Verification of locations and historical data ensures incident information is accurate and
relevant. Calls are color-coded to reflect priority level and status. Updates to calls are posted
instantly and are available to all users. in addition, configuration options allow the County to
define many required elements, such as incident types, disposition codes, street aliases, shift
designations, and patrol zones.
Any changes made to a call are immediately visible to each user logged into the system. Changes
are event-driven, meaning users do not have to refresh the data or request an update.
Supervisors can quickly assess the status of all units and calls and manage resources
appropriately. Event-driven CAD is also a function of the mobile application, allowing users to
view immediate changes made to calls.
SmartCAD is simple to use, and the E911 feed and address verification result in fast, accurate
data entry. All incident and unit information is captured and stored in a call history archive for
reporting and reference until purged by the agency.
CTS ����J
America Proposal Response Page 2
Putnam County Sheriff's Office RFP Public Safety Software Project
• SmartRMS - CTS' SmartRMS system is seamlessly integrated with SmartCAD, and shares a
common MNI (Master Name Index). New incident data is automatically populated from CAD to
RMS as incidents are initiated and completed. Approved Field Report data also is seamlessly
populated and indexed into the appropriate RMS fields. Similarly, arrest report data populates
the applicable data fields within 5martJAll.
Some, but not all, modules included with SmartRMS are Evidence and Property Management,
Warrants, Field Interviews, Civil, Trespass Warnings, Mobile Data, Case Management, Crime
Analysis, and Permits and Registration.
• SmartJAIL - SmartJAIL provides a flexible, turnkey jail management and inmate tracking solution
which supports a single facility jail or an expanded multiple facility system.
SmartJAIL offers a paperless solution whereby signatures can be captured electronically for
inmate specific reports, forms and transaction receipts. Users can attach files of virtually any
type to an inmate's record, even after an inmate is released.
SmartJAIL provides users with an additive point classification system based upon a model
developed by Dr. James Austin, President of the JFA Institute in Washington, D.C. which works in
partnership with federal, state, and local government agencies, and philanthropic foundations
to evaluate criminal justice practices and design research-based policy solutions. This
classification system is recognized by NIC.
SmartJAIL integrates with the SmartRMS Master Name Index (MNI) and Arrest Reports
applications, which drastically speeds up the booking process by eliminating redundant data
entry. The system supports cell assignments and tracks inmate movements, activities, and
events. SmartJAIL also accounts for personal property, mug shots, visitors, inmate accounts, and
includes historical bookings. Numerous reports are provided for state and federal agencies,
including the Social Security Administration and INS Report.
• SmartMOBILE — The mobile computer and field reporting system, SmartMOBILE includes Mobile
Computer Terminals (MCT), Mobile Forms, Mapping, and the Message Switch. It provides access
to data from public safety vehicles, including access to interfaces with State/NCIC, paging, e-
mail, RMS, live CAD, field reports, report review/approval and much more.
Mobile Forms provides the agency the ability to create traffic crash reports, issue traffic
citations, DUI citations, warnings, vehicle tow receipts, boating and resource citiations, and
racial profiling.
• SmartADMIN - The Administrative Programs consist of applications for access management and
configuration of the system such as the Master Configuration and Employee Master files. Other
modules that perform administrative type functions such as Fleet Management, Issued Property
Management, and Training Management are also part of SmartADMIN. The access management
and configuration systems allow for a single point of system wide access and configuration
control.
• Crystal Reports - CTS America software applications use Crystal Reports as the ad-hoc reporting
tool. Crystal Reports enables users to quickly design interactive reports using drag-and-drop
interface and object-oriented explorers. Common tasks such as connecting to the data source,
selecting fields and records, grouping, sorting, and formatting are easily accomplished with
Crystal Experts and Wizards.
CTS ���-��
America Proposal Response Page 3
Putnam County Sheriff's Office RFP Public Safety Software Project
Users can create reports in a number of available formats including: cross-tab, conditional, drill-
down, summary, etc. Logos, pictures, shapes and colors can be added to the report for full
customization. Additionally, users can create and apply custom templates across multiple
reports for faster design and deployment and to ensure design consistency.
During system administrator training, the schema of all tables is reviewed as well as the
relational database design enabling the system administrator to clearly understand what data is
available. There are many reports in each of the CTS America software modules. In addition,
three Crystal Reports will be provided for Putnam's custom use at no charge.
Interoperability/SmartSHARE
By choosing CTS America, Putnam County will also have the ability to connect to other Florida agencies
such as Highlands, St. Johns, Columbia, Baker, Union, Hamilton, and Alachua counties to share data
through our data sharing tool, SmartSHARE. CTS America provides SmartSHARE at no charge to its'
agencies. The agencies are only responsible for providing the network and server that is needed.
CTS has significant experience with data sharing between various law enforcement and public safety
agencies. Our data sharing experience in the Florida panhandle, as described below, is very relevant and
similar to the goals of the Putnam County Sheriff's Office to share information with other counties.
In 2001, the U.S. Department of Justice (DOJ) along with the U.S. Office of Justice Programs (OJP)
devised a framework in which varied law enforcement and public safety agencies could exchange
information at all levels, regardless of their technology infrastructure. The outcome of the endeavor is
an XML-based standard language specifically designed for criminal justice information exchanges known
as the Global Justice XML Data Model (Global JXDM). The Global JXDM is a comprehensive framework
that includes a data model, a data dictionary, and an XML schema. CTS America has embraced this
common language and it is the backbone of the message format used by the SmartSHARE application.
CTS America as prime contractor provided hardware, software development, and implementation
services for the design, procurement, integration, sustainment, and life cycle support of Justice XML
Data Sharing tools for Florida State Region 1 Domestic Security Task Force on a contract with eleven
public safety agencies.
The design of SmartSHARE is a distributed model to sharing data which, unlike the data warehouse
model, is "real-time data" with the database being refreshed instantly.
Implementation of the first phase of the contract allowed eleven public safety agencies to share critical
data that enhances public safety and improves officer safety. Phase two of the contract now includes 22
agencies.
The data being shared is data the agencies have collected in their individual records management
systems. Historically, agencies operated in silos where sharing of data could only be accomplished
through calling the individual agency for information. This is a significant step forward to be able to
electronically search multiple agencies databases. The project is one of several in the State of Florida
and eventually, all 350 agencies in the State will have access to each others' critical information.
System engineering and planning was performed onsite with the direction and cooperation of each
participating agency. The development environment and hardware was chosen based on open
standards with easily sustainable and off-the-shelf hardware.
Using SmartSHARE at the participating agencies has been a tremendous success. With the creation of
the SmartSHARE Web Services Server, the involved agencies are able to control their data while allowing
CTS ���-��
America Proposal Response Page 4
Putnam County Sheriff's Office RFP Public Safety Software Project
for the dispersal of data to other law enforcement agencies. Since CTS America leveraged the existing
agency's data store, there is a minimal amount of disruption to the day-to-day workflow of field officers.
The client application created for the agencies to use the SmartSHARE web methods also allows for
officers' query capabilities to information historically NOT open to them.
Conclusion
Throughout our 20 year existence, each CTS customer has enjoyed many benefits of the CTS solution.
Agencies that have made the transition to the digital age have found that officers have more time to
devote to public safety with a considerable reduction in paperwork, making a paperless environment
attainable. Not only does CTS' integrated software solution provide a faster means of accomplishing
daily tasks, it empowers decision makers with immediate on-demand information.
CTS' proposal incorporates the four major functions (CAD/RMS/MCT/JMS) requested by the County for
their Public Safety Software Project to provide a complete solution. Our product line has been
specifically developed to meet the needs of sheriff's offices and we currently service 16 sheriff's offices
in the State of Florida. CTS America is a Florida company, located in Pensacola. We are dedicated to the
Florida market and will modify our software, as needed, to meet the needs of our Florida customers.
With CAD, the dispatch center captures information at the time a call is received. This information is
entered and stored in CAD and available for queries. Next, users create reports in the RMS based on the
information entered in CAD. SmartJAIL enables correctional officers to book a suspect using the
information stored in the system from CAD and RMS. Booking, processing, fingerprinting, sentencing,
court disposition, and release of the incarcerated subject becomes a seamless process with SmartJAIL.
Finally, the CTS solution will not only meet the County's current requirements but will accommodate
future growth. With site licensing for CAD, RMS, and JMS, unlimited growth can be supported.
By partnering with CTS, Putnam County will have the advantage of working with a partner committed to
its customers and their mission. CTS is pleased to have the opportunity to respond to the RFP and looks
forward to teaming with Putnam County in this endeavor.
CTS ���-��
America Proposal Response Page 5
Putnam County Sheriff's Office RFP Public Safety Software Project
Technical Response
1. P�oposal Preparation
1.1 All proposals must be in writing and must contain a detailed quo[e on all fees and charges associated with the project.
1.2 After proposals ha ve been submitted, the vendor shall not assert that there was a misunderstanding concerning the
quantities of work o� of the nature of the work to be done.
1.3 Any questions pertaining to the project will need to be di�ected to Captain Steve Rose.
CTS Response: Understood
2. Project Overview
Z 1 The Putnam County Sheriff's O�ce is seeking a vendo� to �eplace its current CAD, JMS, MFR, and RMS systems. To
accommodate this request, the OFFICE rs curren[ly seeking proposals from qualifi�ed vendors to supply, install,
configu�e and provide support and maintenance services fo� a complete public safety so(tware system (see be%w for
specifics).
CTS Response: Understood
2.2 l/endor will need to provide a list of all necessary ha�dware needed to complete the pro�ect.
CTS Response: Understood
See Attachment 2 for a list of recommended hardware specifications.
2.3 Vendor will need to complete the attached questionnaire.
CTS Response: Understood
See Attachment 1 for the completed questionnaire.
2.4 Vendor will need to provide quotes from two (2) Fnance companies that will finance the project over a five (5) year te�m
with a buyout at the end of the te�m.
CTS Response: Understood
See Attachment 6 for quotes from two finance companies.
3. Project Specifics
3. 7. CAD (14 Work Stations)
• dispatch for multi jurisdictions
• dispatch for sheriff, police, fi�e and EMS units
• E911 interface
• CAD mapping
• Geobase and add�ess verification
• FCIC/NCIC access (fo� only 12 of the workstations)
• Automatic l/ehic%Locators(AVL's)
• APCO Meds interface
CTS Response: Understood
See Attachment 3 for detailed information of the proposed software.
CTS �� K��
� ��
America�j� Proposal Response Page 6
Putnam County Sheriff's Office RFP Public Safety Software Project
3.2. JMS (12 Work Stations)
• Booking
• Mugshots
• Canteen
• lnmate phone interface
• ClassiFcation
• Commissary interface
• Live Scan interface
• Visitation
• Medical
CTS Response: Understood
See Attachment 3 for detailed information of the proposed software.
3. 3. MFR (90 Users)
• Offense incident reports in the field
• Crash reporting in the field (must be compliant with Florida DHSMV)
• Elect�onic Citations (must be compliant with Flo�ida DHSMV)
• Access to FCIC and NCIC
• Arrest reports (must be compliant with the Seventh Judicial Circuit - Florida)
• Field interviews
• Trespass wamings
• Automatic l/ehic%Locators (AVL'sJ
CTS Response: Understood
See Attachment 3 for detailed information of the proposed software.
3.4 RMS (8 Work Stations)
• Master name index
• Master business index
• C�ime analysis
• Civil processing to include levies
• Evidence
• Pawn �eco�ds
• Warrants (Must have the ability to make only one entry into the system which ports the information to
FCIC/NCIC)
• Case management
• Capability to transmit c�ash reports and citations e%ctronically
CTS Response: Understood
See Attachment 3 for detailed information of the proposed software.
Note: Functionality for Warrants and the ability to make only one entry in the system which ports the
information to FCIC/NCIC is currently in development and will be provided to the agency.
CTS ��1 a :,
Atl'12t'ICd���Y Proposal Response Page 7
Putnam County Sheriff's Office RFP Public Safety Software Project
Attachment 1 — Questionnaire
Company lnfo�mation
1. How many yea�s has your company actively participated in public safety software?
CTS America was founded in 1988 and incorporated in 1999.
Z. Does your company deve%p/sell/support any other soRware besides public safety?
a. lf yes, list non-public safety related softwa�e
CTS is engaged in system development, implementation, and support services for a fully integrated suite
of public safety products only. Our complete suite includes Computer Aided Dispatch (CAD), Records
Management System (RMS), Mobile Computing with Field Based Reporting, and Jail Management
System (JMS).
3. How many employees does the company ha ve dedicated only to public safety?
CTS currently has 52 employees dedicated to public safety development, implementation, and support.
4. How many public safety sofiwa�e customer agencies do you ha ve?
CTS presently services more than SO agencies at the local, state, and federal levels.
5. How many of your current customers ha ve used your system fo� at least 10 years?
CTS has eight current customers that have used the SmartCOP system for 10 years.
6, Now many of you� current customers ha ve used your system for at least 15 years?
None, CTS has only been incorporated for 10 years.
7. How many of your current customers have used your system for at least 20 years?
None, CTS has only been incorporated for 10 years.
8, Has your company ever been sued by a customer?
a. lf yes, please list all past and cu�rent claims
Yes, CTS was sued by an agency but both parties ultimately agreed to drop the lawsuit. The litigation, in
which CTS was a defendant and a counter plaintiff, occurred from a disagreement involving a contract
with Escambia County Public Safety. Escambia County claimed that CTS failed to go live on the contract
and CTS claimed it was ready and willing to go live, and in fact, demanded it; yet, Escambia County failed
to do so. CTS and Escambia County Public Safety sued each other as a result of this difference. The
litigation was settled out of court with no money involved when both parties agreed to drop the lawsuit.
9. Has you� company ever entered into litigation or arbit�ation for any reason?
a. lf yes, please list all past and cu�rent claims.
Yes, CTS America has one lawsuit filed against it. This litigation, in which CTS is a defendant and a
counter plaintiff, arises out of a disagreement involving a contract in which CTS was a subcontractor to
C �� ����� Pro osal Res onse Pa e 8
America p p g
Putnam County Sheriff's Office RFP Public Safety Software Project
Affiliated Computer Services, Inc. (ACS). CTS and ACS are suing each other as a result of differences that
resulted in a parting between CTS and ACS. CTS and ACS are asserting claims against each other in the
amounts of $2 -$5 million, of which both sides have insurance coverage to the full extent of the
opposing claims.
lmplementation
1. Has you� company e ver been party in any litigation or arbit�ation for a failed implementation?
a. lf yes, please list all past and current claims.
No.
2. Has your company ever had an implementation that went over the projected cost?
a. lf yes, please desc�ibe the circumstances of the unsuccessful implementation.
No, CTS has not had a project that went over the contracted cost. The projected cost provided to the
agency for the CTS America system includes all the costs required for project management, software
modules, installation, training, and the first year of maintenance services.
3. From the time of contract signing to completed go-live on alI modules, how many weeks are required fo� the implementation?
Total implementation of each product line would require from 5-- 12 months, varying by module. This
schedule is considerably influenced by the Agency. Of particular consideration are: (1) Agency desire to
implement modules on a parallel vs. a linear schedule; (2) current state of Agency infrastructure
readiness and/or infrastructure procurement schedule; (3) Agency timeliness in preparation and
compilation of items needed for individual module configuration; (4) data conversions requested; and
(5) agency requested software modifications (i.e. software development) that deviate from the COTS
product.
4. Attach an implementation work plan that includes the fol%wing.
• Specific milestones and deliverables
• Estimated milestone completion dates
• System design and implementation plan
• Software integration and installation plan
• Detailed test plan
• Detailed training plan
• Fol%w up and evaluation plan
See Attachment 4 for the Implementation Plan. Also included in Attachment 4 are a detailed test plan,
detailed training plan, and follow-up and evaluation plan.
lnstallation
1. Describe the typical so(twa�e installation sen�ices in a project of this size and complexity.
CTS America provides comprehensive installation services for each of the product lines considered in
this proposal. We begin by providing recommended specifications for all servers, storage,
communication and peripheral devices needed for a successful implementation. Additionally, we can
assist your IT staff with their initial configuration and setup. This helps ensure not only the
appropriateness of your host environment, but also that your staff has the knowledge required to
support your infrastructure in the future.
C �� ����� Pro osal Res onse Pa e 9
America p p g
Putnam County Sheriff's Office RFP Public Safety Software Project
All software installation is completed by CTS America. We have seasoned professionals with a wealth of
experience in installing, configuring, and tuning our products to perform in your Agency's environment.
We have developed implementation tools, proven over time, to help deliver our software solutions to
your site. By means of both on-site (as needed) and remote installation, we can efficiently and reliably
install and do base configuration of each software module.
For each software module that a customer purchases, CTS follows a four-phase approach as outlined
below:
: •
Pre . . � �. , _ • �� - � y preparation which �r�ciudes netwo�K preparation,
purchasing and installation of necessary hardware and third
party software, and providing remote access to CTS to server.
• If applicable, data conversion process begins.
• Business process meetings occur between agency and CTS.
Configuration Phase • CTS delivers databases and applications.
• System is configured by agency with input and guidance from
CTS.
• If applicable, agency performs data validation on converted
data.
Impiementation Phase • System admin training.
• User training.
• Go Live on CTS software.
Closure Phase • Customer signoff on all delivers.
• Project and financial closure.
2. Desc�ibe all customer installation �esponsibilities.
The Agency is responsible for ensuring the base hardware meets or exceeds all CTS America's
recommendations for speed, throughput, and connectivity. The Agency is responsible for the networks
used and also for ensuring fast, secure, dependable remote access to the network and hardware devices
needed by CTS America staff to deliver and configure the software. Additionally, the agency is
responsible for clearly defining expectations and requirements, participating in business process review
sessions, module configuration (and providing the necessary items for configuration), and providing a
suitable training environment.
Most importantly, the agency is responsible for assigning a project champion and system administrator
to the project. The project champion is responsible for serving as the single point of contact for the
agency and facilitating resolution of any issues encountered. The system administrator is responsible for
maintaining the administrative elements of the CTS solution once it has been implemented.
3. ls software installation performed at the dient site or at the vendor's o�ce?
a. !f software installation is performed at the client's site, is vendor staff on-site to perfo�m the installation, or is it accomplished
remotely?
In order to leverage our strengths and expertise, CTS America will install all software at the Client site via
remote connection. Those tasks are typically part of the Administrative configuration process.
CTS ����
America'`� Proposal Response Page 10
Putnam County Sheriff's Office RFP Public Safety Software Project
Training
1. Describe your training approach and is it end-use� training o� train-the-trainer?
CTS America is committed to providing comprehensive training for law enforcement and public safety
agencies with end-user training. Training is conducted on-site utilizing the agency's training facilities.
This facilitates training for all employees and eliminates the need for travel, while offering flexibility to
accommodate shift schedules.
CTS employs only highly experienced Trainers and Lead Trainers. Each Lead Trainer is an experienced
law enforcement instructor and current user of the specific software product. A Lead Trainer is present
at all training classes and is responsible for the effectiveness and administration of the training. Trainers
assist the Lead Trainer in the training process and are individuals who are employed in public safety and
also currently use our software suite. Each trainer's experience as an end-user of the CTS systems in
their respective agency allows them to provide real-world expertise in the classroom. CTS training
employs interactive hands-on instruction to educate system users, system administrators, and
maintenance personnel on the various products in our software suite, based on their specific job
assignments. All instructional materials, presentation media, and course instructors are provided by CTS.
2, How many hou�s and/or days of t�aining a�e typically required for a comparable sized customer?
The CTS training proposal provides training as follows: 8 hours for CAD, 16 hours for RMS, 24 hours for
JMS, 4 hours for the Switch, 32 hours for MCT, and 20 hours of Admin training.
3. Will student t�aining manuals be included and left with Putnam County after implementation and go-live is complete?
Yes, student trairiing manuals are included and left with Putnam County.
4. Are t�aining manuals available in media format (HTML, PDF)?
Training manuals are available as PDF files. Help files are available as HTML files.
Enhancements and Upgrades
1. ls there a cost associated with futu�e enhancements and/o� upgrades?
a. lf so, please describe those costs in detail.
The initial fees for CTS America's public safety system include the first year of maintenance services.
During the warranty and maintenance phase, continual system review and recommendations for
enhancements are supported. After the first warranty year of the contract, the agency will convert to an
annual maintenance agreement which entitles the agency to continue to receive 24/7 customer support
with free upgrades. See Attachment S for the complete Software Support, Warranty, and Maintenance
Agreement.
Z. Please give past re%ase dates and briefly describe the enhancements �elated to your last 3 majo� re%ases of your public
safety softwa�e.
The last three quarterly releases of CTS software occurred in January 2009, April Z009, and July 2009.
Enhancements related to those releases are listed below.
CA D
• A new command is available that allows a user to change the dispatch location of a call based
upon the unit's AVL/GPS position.
CTS �`��}
America"`� Proposal Response Page 11
Putnam County Sheriff's Office RFP Public Safety Software Project
• New functionality with MNI is now available in CAD. When a user enters person details, CAD
initiates an automatic lookup into the MNI. Users can also manually add persons from the MNI
to CAD.
• Position information is captured when a unit changes status of their response allowing an
agency to determine where the unit was located when the call status was changed.
• Tracking of off-duty work is now available with the use of secondary statuses. Secondary
statuses can track time, mileage, and activity of units while in service in the CAD for the purpose
of tracking all activity during a specific tasking.
RMS
• A"County" field has been added to all RMS applications that collect address and location
information. Additionally, county information will be automatically included when linking
between applications, such as to and from the MBI, and as part of the residence and occupation
address when linking from the MNI.
• Warrant Affidavits now pull county information from the County field of the incident address
when such information is available. Otherwise, it uses the agency primary agency information.
• Supplemental narratives for Offense reports may be added to an existing approved report
without un-approving or un-finishing the entire report as long as the report is not in a closed
status.
• A new status, "Closed/Leads Exhausted" has been added to the list of Offense report statuses.
• In the MNI, tabs that display information about juvenile restrictions display a warning flag in the
banner. The flag is displayed if the user does not have the appropriate access level to view
juvenile information.
• An Access Restricted check box has been added to the Status tab on the Offense/Case
Management search panel.
• Users may now indicate, on the Domestic Violence Supplement, whether the Statement of
Rights was read and given to the victim or whether it was only given. The default setting of the
Statement of Rights can be configured in Master Configuration.
• County information has been added to UCR Reports.
JMS
• Inmate armbands can now be configured to use an inmate's MNI number or booking number as
a barcode number.
• A Victim? column has been added to the Visitors grid to indicate if an inmate's visitor is also a
victim of the inmate.
• A Jail Incident tab has been added to inmate records. When selected, the tab lists incidents for
the specific inmate. Users may open each incident to view more details. Print functionality has
also been added so that users may print incident details.
• Users may now check in and check out groups of inmates.
• Mass moves may now be scheduled in advance. Agencies may configure how mass moves are
managed, how far in advance moves can be scheduled, and when moves expire in addition to
other details. Only users with the appropriate permission levels in the Employee Master File can
manage inmate moves.
• Sentence periods that users see displayed on inmate cases have been modified to visually show
the start and end dates within the specified 25 day range.
• A change has been made to the Court Interface that now requires an OBTS number before
transmitting a case to the court.
MCT/Mobile Reporting
• The Pocket Ticket Writer application can now store 31 configurable violations.
�TS ����
America`` Proposal Response Page 12
Putnam County Sheriff's Office RFP Public Safety Software Project
• The Pocket Ticket Writer now allows officers to select a category for citations. Each citation can
be placed into one of the following categories: Criminal Infraction, Court Appearance Required;
Infraction, Court Appearance Required; and Infraction which does not require court appearance.
• When users attempt to transmit a mobile report that has not been marked finished, they will be
notified of the report's status. From here, the user can still choose to send the unfinished
report, or they may choose to wait.
• The SmartMCT has been updated to consolidate the MapPoint window and the SmartMCT
window. Users will now view both at the same time and can use the tabs provided to switch
between the different views.
• An Email Officer button has been added to the Crash Report approval window so that
supervisors can send an e-mail to notify users when a crash report has been approved or
disapproved.
• Along with Crashzone, EZStreet diagramming software can now be used for report types
requiring diagrams.
• New verbiage has been added to DUI citations for Florida agencies.
3. How oRen do major re%ases occu� with your public safety software system?
Multipie times a year, CTS releases upgrades to our products that enhance functionality and provide
maintenance updates. Upgrades consist of three types: Major, Minor, and Priority.
• Major releases contain significant new development and feature enhancements to the
applications. Major releases typically include database changes in addition to enhancements
that affect the version number of the software. Major releases typically occur every twelve to
twenty months.
• Minor revisions occur on a quarterly basis and include a limited number of enhancements along
with minor modifications.
• Priority updates are not dependent upon a fixed development or scheduling cycle. Priority
maintenance repairs are performed as required or as needed and involve issues relating to
officer safety, compliance with state mandated requirements, or issues affecting the software
that require immediate attention.
4. Provide a list of planned enhancements with target re%ase dates.
The following is a list of planned enhancements that are targeted for September 2009 release.
All Applications
• Enhanced password strengths will be added to comply with FBI Guidelines.
CAD
• Ability to create a watch order from an active CAD call.
• Ability to create an incident from an existing watch order.
• Ability to search for MCT initiated calls.
• New map functionality to include changing the map icon when an officer's position has not been
updated for a specific period of time and the unit status panel is also highlighted.
RMS
• Enhanced functionality in all applications to include the ability to save screen layouts based on
user profiles.
• Additional search capabilities in all RMS applications.
JMS
CTS ��� �::
America�`� Proposal Response Page 13
Putnam County Sheriff's Office RFP Public Safety Software Project
• Enhanced functionality in the handheld jail applications to include no dependency on an active
connection to the network. Handheld applications will be able to run independently of server
side applications and have the ability to sync up and upload data (Projected target date is
Summer 2010).
MCT/Mobile Reporting
• Mobile Forms Module to include new form types: Boat Crash, Boat Citation, Resource Citation,
Activity Log, Consent to search, DUI Field sobriety checklist, Use of Force report and Citizen
assist tracking.
• Mobile Forms Module integration into mobile mapping application to allow user to use map to
pinpoint incident location, determine street address from pinpoint and determine if current
location is near prior saved locations.
• Forms Application now allows agency to map out locations of all crash reports, citations and
other mobile reports to pinpoint where incidents are occurring and properly determine
enforcement action
5. P�ovide a 3 year plan for product deve%pment.
CTS America's three year plan includes the following:
CAD
• Provide browser based call entry tools for CAD to allow for non-emergency call generation
• Continue the integration of standards based JXML CAD to CAD interfaces. This will provide
seamless call transfer capability to other agencies, including FHP
• Expand the AVL capability to allow for individual as well as vehicle GPS data to be tracked in the
CAD. This will allow an officer to exit the vehicle (foot pursuit) and still provide information to
the dispatch center and other officers in order to provide assistance.
RMS
• Researching Evidence module use of RFID tagging to better assist with tracking / chain of
custody
• Enhance the capability of automatically entering, validating, and removing information from
FCIC/NCIC
• Enhance the shift scheduler module to fully integrate with the Training module to assist in the
scheduling of training sessions so that minimum manning for patrol shifts is upheld.
MCT/Mobile Reporting
• As the Falcon system comes online, we are going to incorporate biometric tools into the mobile
client to better assist in collection of information as well as provide positive ID to subjects while
in the field.
• Photo line-up capability in mobile client.
• Provide a handheld tool for the capture of evidence information from crime scenes and print
barcode labels right at the scene.
• Pocket Ticket Writer will include capability to query FCIC/NCIC/HSMV and present that
information to citations to pre fill the person and vehicle data.
• Mobile devices will be completed integrated into the SmartSHARE data sharing product to allow
mobile querying of FLEX, N-Dex information as well as other Florida regional data sharing
systems.
• MCT application to include an emergency button that officer can initiate to automatically send a
distress message to the CAD system. CAD system will automatically create a call for service at
the AVL position of the officer or present the current call for service the unit is assigned to and
present the dispatcher with closest available units to dispatch for backup.
CTS ���-��
America�`� Proposal Response Page 14
Putnam County Sheriff's Office RFP Public Safety Software Project
JMS
• Enhance the Handheld Applications to allow users to make cell changes and additional
functions.
• Creation of a Work Release Tracking Application to include tracking of Employment, Work
Schedule, etc complete with reports and integration with existing applications
• Enhanced Functionality of Programs Participation and Enrollment Functionality to include
Attendance Tracking, pre-scheduling of Programs, reports, auto enrollment based on Court
Orders, etc
• NCIC Access through the Jail Application for authorized users to check Warrants on an Inmate
prior to release
6. Now are future enhancements to your system determined? What input do customers have?
There are several w�ys in which customers are involved in providing input on product enhancements
and CTS encourages customer participation and input. Input is received from customers in the following
ways:
• CTS maintains a user group forum in which users and CTS staff participate in enhancement
discussions.
• CTS employs product managers who are subject matter experts. The product manager works
directly with users on enhancement requests to get a clear understanding of each agency's
business rules and the nature of the requested enhancement.
• CTS hosts an annual customer appreciation luncheon to showcase upcoming enhancements,
gather feedback and formulate future ideas.
• Enhancement requests are also received through customer support.
7. What percent of your customers �eceived newly re%ased ve�sions of your software at no additional cost as pa�t of you�
support and maintenance agreement?
All CTS customers receive newly released versions of our software at no additional cost provided their
annual maintenance fees have been paid.
8. lf possible, provide 5/ocal (Florida) customer references whe�e ma�or re%ases a�e received at no additional cost
As stated above in question 7, all CTS customers are under a maintenance contract agreement and
receive major releases at NO additional cost. CTS' Florida customer references include Santa Rosa
County Sheriff's Office, Pensacola Police Department, Okaloosa County Sheriff's Office, Monroe County
Sheriff's Office, and St. Johns County Sheriff's Office. CTS does not release upgrades to customers that
are not under a maintenance agreement.
9. A�e customers requi�ed to install an upg�ade?
Customers are not required to install upgrades, but it is highly encouraged since upgrades are included
with annual maintenance. If the customer chooses to retain older versions of the software, CTS
customer support will continue to assist with any identified issues. However, if identified issues have
been resolved in available or upcoming upgrades, older versions of the product will not be modified.
10. What are customer responsibilities regarding upgrades?
CTS �`�=µ�'
Am2riCa`��� Proposal Response Page 15
Putnam County Sheriff's Office RFP Public Safety Software Project
CTS America makes every effort to deliver all enhancements and upgrades in a way that does not
impose on the agency's ability to serve the public. We coordinate all software updates with the
agency's designated point of contact person, working together to minimize downtime (if any). We notify
the agency well ahead of any update or interruption in service, and provide necessary post-update
support.
The agency's responsibilities include the internal assignment of a single person to be the point of
contact (POC) for all CTS upgrades. The POC and CTS will work together to schedule the delivery of all
software updates. The POC will also be expected to coordinate with all department leaders that may be
impacted by an update. For example, the POC will be responsible for making sure release notes are
distributed to the proper persons.
The agency will also be responsible for ensuring fast, secure, dependable remote access to your network
and the hardware devices needed by CTS America staff to deliver and configure software updates.
17. What would be Putnam County's obligations fol%wing a new re%ase of an application?
Citing the example of changes to the CAD application noted as part of #10 above, your Agency will be
expected to disseminate all information and instructions included in Release Notes for a CAD update.
Your Agency will be responsible to conduct training, if needed, modify internal processes or procedures,
and perform the Change Management that might be required due to a new release.
12. ls new documentation provided for new �e%ases?
Documentation is updated with each software release. Release notes accompany each software release
and summarize all enhancements and corrections included in the release. Help and user manuals are
updated as necessary to keep the user documentation in sync with the software applications.
13. Fol%wing a new �e%ase is maintenance continued for the old re%ase? For how long?
Since maintenance fees include upgrades, support is discontinued for older software versions after a
new release is made available to the customer.
14. Describe how switching between versions and ponions of software will be handled.
Updates are typically done without user down time. However, if the update includes major functionality
changes, minor down time is required to make the appropriate database updates. CTS will work with the
agency POC to determine the best time to install the update.
License St�uctu�e
1. ls your license structure site, user, or concurrent?
CTS' license structure encompasses site, user, and concurrent licensing. A one-time site license for
unlimited user access is offered for CAD, RMS, and JMS. Individual user license fees are required for CTS'
mobile applications, SmartMOBILE and SmartMCT. Third party software applications such as ESRI
mapping is also a user license while the Crime Analysis software application is a concurrent license.
a. lf a user or concurrent license st�ucture, how will your system react if a login occurs and the maximum number of licenses
are already being used?
CTS �� =_��
AR12fICa����' Proposal Response Page 16
Putnam County Sheriff's Office RFP Public Safety Software Project
Crime Analysis, which is a concurrent license, does not permit more than the allowed number of users
to login. The system will issue a warning message and disallow additional users.
CTS mobile applications are user licenses but CTS does not reject logins. Currently, we work on a trust
relationship. We trust the agency does not install more than they are licensed for.
2. Does the system allow priority licensing, wfre�ein various workstations cannot be locked out, rega�dless of the number of
concur�ent use�s?
CTS does not offer priority licensing nor do we reject logins. CTS trusts the agency does not install more
than they are licensed for.
3. As Putnam County S.O. expands, will there ever be an additional charge to add new workstation licenses for any of the
modules (CAD/RMS/MFR/JMSJ?
No. As stated above, CTS provides a site license for CAD, RMS, and JMS. There will never be an
additional charge to add new workstations for those modules. However, MCT/MFR and some third
party software require individual user licenses. If new vehicles are added to the fleet with new mobile
computers, a user license fee is charged. Likewise, if new workstations are added that require the use of
third party software with individual user license, an additional license fee will be charged.
The only exception to the above is the proposed single concurrent license of Crime Analysis. Crime
Analysis will be installed on potential users' workstations but only one person can use the software at a
time. Additional concurrent licenses can be added for an additional charge, when needed.
a. lf so, how will the amount charged be dete�mined?
Individual user license fees are charged per mobile computer. CTS agrees to offer the proposed mobile
license prices for a period of three years for future additions.
Support
1. Describe your custome� support process?
CTS provides toll-free technical support 24 hours a day, seven days a week, including holidays.
Agencies can contact CTS support department via the following methods:
• Telephone — our technical support department can be reached toll-free at 800-374-0101 at any
time. On-call support staff is available after 11:00 p.m. CST Monday - Friday, on weekends and
holidays. Customers with a critical support issue will have their call returned within 15 minutes.
Non-critical calls will be returned the next business day.
• E-mail — our technical support department can be reached via e-mail at support@cts-
america.com. CTS promptly responds to e-mail inquiries from 7:30 a.m. — 11 p.m. CTS, Monday
through Friday.
• Fax — customers can fax a support request to 850-429-0522.
When a call is received, a CTS call taker works with agency personnel to immediately resolve user
problems using our knowledge base of resolutions. Issues that cannot be resolved immediately are
prioritized and escalated (see chart below).
Some issues may require troubleshooting to determine if the issue can be duplicated on our in-house
test environment or to correct configuration problems. In order to troubleshoot remotely, it becomes
necessary for CTS to access the agency network server and SQL database through a virtual private
CTS �"��-�
America�`� Proposal Response Page 17
Putnam County Sheriff's Office RFP Public Safety Software Project
networking (VPN) connection and terminal services or by other remote connectivity tools. Ultimately it
is the agency's decision on how a vendor connects to their network.
. �- . .. - . .
'1 Total System �a�lure — occurs when tr�e System is i elephone conference within (1) hour
not functioning and there is no workaround; such of initial voice notification.
as a central server is down or when the workflow of
an entire agency is not functioning.
Issues affecting officer safety
2 Critical Failure—Critical process failure occurs Telephone conference within (3)
when a crucial element in the system in not Standard Business Hours of initial voice
functioning that does not prohibit continuance of notification.
basic operations and there is usually no suitable
work around. Note that this may not be applicable
to intermittent problems.
3 Non-Critical Failure — Non-critical part or Telephone conference within (6)
component failure occurs when a system Standard Business Hours of initial
component is not functioning, but the system is still notification.
useable for its intended purpose, or there is a
reasonable workaround.
4 Inconvenience —An inconvenience occurs when Telephone conference within (2)
system causes a minor disruption in the way tasks Standard Business Days of initial
are performed but does not stop workflow. notification.
5 Customer request for an enhancement to system Determined by CTS product
functionality. management.
2. How many total support employees do you ha ve?
CTS has 15 support employees.
3. How many support employees a�e dedicated to public safety software?
All CTS support employees are dedicated to public safety software.
4. Where is your support team located?
CTS' support team is located in Pensacola, Florida.
5. What is your a verage �esponse time for 2009?
The average response time is 15 minutes or less. CTS maintains 24 hour software support. When a call is
received during normal business hours of 8:00 a.m. to 5:00 p.m. (CT), the response time is immediate.
Depending on the nature of the issue and the assigned priority, the call is elevated as needed until
resolution.
When a call is received after normal business hours, an on-call support person will return the call within
fifteen minutes. It should be noted that priority calls and emergency calls take precedence over routine
requests for information.
CTS �� ��=
AfT12t"iCa°��/ Proposal Response Page 18
Putnam County Sheriff's Office RFP Public Safety Software Project
For non-critical support issues received after 5:00 p.m. on weekends and holidays, users have the option
of contacting support via e-mail or voice mail which will be returned the following business day.
6. Define response time?
Response time is defined as the amount of time it takes the CTS support staff to return a support call.
After-hours support calls are returned within fifteen minutes. Response time during normal working
hours is immediate. When a support call is received, a support person works with agency personnel to
immediately resolve user problems using our knowledge base of resolutions. Issues that cannot be
resolved immediately are prioritized and escalated as outlined in the Software Warranty, Maintenance,
and Support Agreement included as Attachment 5.
7. Describe problem management and escalation procedures?
There are three basic levels of support offered, as described below. In addition to the basic levels, CTS
offers a fax line and email support capability so questions that require supporting documentation can be
communicated immediately.
Level I Support
• General questions
• Basic training
• Configuration questions
• Fielding all end user requests for assistance
• Creating service requests or trouble tickets for tracking an issue from the initial report through
closure
• Identification of the source of the issue
• Referring issues to second-level support groups, third-party providers, or in-house application
development and support areas for resolution
• Coordinating all warranty or maintenance support with the correct software or hardware
vendor
• Maintaining a database of problems and their resolutions used to resolve future issues
Level II Support
• Advanced issues where level 1 could not resolve such as
o Application errors
o Table errors
o Networking issues
CTS call taker works with the agency to immediately resolve errors using our knowledge base of
resolutions. When such resolution is not possible, the call is escalated to Level III support.
Level III Support
• Advanced issues where it becomes necessary to involve senior engineers or database
administrators, such as:
o Communications failure
o Incorrect data or information returned to MDC users
In the event of a system failure, efforts would first be made to bring the system online using telephone
support. Further efforts toward resolution would be made using remote access such as dial-up
connectivity (if availablej. As a last resort, CTS staff could arrive on-site within 24 hours to assist with
bringing the system back up.
CTS ����g
America"`� Proposal Response Page 19
Putnam County Sheriff's Office RFP Public Safety Software Project
8. Besides support, what pro-active initiatives does your company take to provide support-related se�vices?
CTS assigns a product manager to each product group (CAD, RMS, JMS, MCT). The product manager
seeks input from, not only the agency command staff, but the end users as to the usefulness of
proposed enhancements, current functionality, and long range plans for the software. Additionally, CTS
maintains an active users' group website for constant interaction with users on topics such as software
enhancements, business rules, support related services, and sharing reports. It is through constant
communication and relationships with users that we maintain pro-active initiatives.
System Architecture & lnterfaces
1. Are all modules and applications (CAD/RMS/MFR/JMSJ for the p�oposed system on one database?
CTS' software applications have been designed and devefoped, from their inception, as a unified
solution with complete native integration, on a single SQL server-based platform. However, each
application for the proposed system has its own database.
a. lf all modules and applications are not on a single database, please describe database set-up as well as interfaces
between databases and thei� functions.
CTS has multiple databases to support the applications we provide. We require the agency to have a
dedicated server for the CTS products. All databases reside on the same server as part of one SQL
instance. Each application has its interfaces that access the databases in a user-friendly manner.
Interactions between the databases appear seamless to the user. For example, when a user accesses an
offense report, they can also access information for a person appearing on the report. Person
information is located in the MNI database. The user will not notice that they have moved to another
database.
b. How often are the interfaces between databases updated?
Interfaces between databases are extremely stable. CTS takes great care to ensure all database
interaction is efficient and fully transparent. Interfaces between databases are updated when significant
functionality enhancements to the product are made. However, changes will only be introduced if they
improve the user experience.
2. Are Mic�osoft O�ce products required in order to run full CAD/RMS/MFR/JMS applications?
The Microsoft Office Suite is not required. All word processing and spell check capabilities are
embedded in CTS America's software suite. However, Microsoft MapPoint, which is part of the
Microsoft Office family of products, is the required mapping software for the mobile solution.
Software Warranty
1. What is the duration of the software warranty?
Warranty, maintenance and support services are available for a period of one year following installation
of the software products. The agency can extend the maintenance and support services on an annual
basis after the initial twelve month period by paying the fees quoted in the cost proposal.
2. When does the software warranty begin?
The software warranty begins at Go-Live of the applications.
�TS ���-�
America"`� � Proposal Response Page 20
Putnam County Sheriff's Office RFP Public Safety Software Project
User G�oups and Conferences
1. Provide contact info�mation for local User Groups
CTS manages a web-based Users Group available for all CTS users. This group is commonly used by our
customers to communicate with other CTS agencies while developing business rules around the
software, etc. Contact Information:
On the web: http://�roups.�oosle.com/�roua/CTSUsers
Email: Support@cts
2, Are registration fees fo� National User's conference included in Support & Maintenance?
No
Refe�ences
1. Please provide 10 references which include the fol%wing information.
• Agency Name
• Contact Name
• Address, City, State, Zip
• Agency Phone Number
• Contact Phone Numbe�
• Contact E-MailAddress
• Yea�s Using System
• Programs/Modules Used
References are included on the following page.
�� ° °";
C �� ���� Proposal Response Page 21
America�
Putnam County Sheriff's Office RFP Public Safety Software Project
•.
Baker County Sheriff's 56 N Second St Sheriff Joey Dobson or Trent Admin, CAD, COM, JMS,
Office MacClenny, FL 32063 Page, IT contact 904-259-2231 jdobson@sheriffsoffice.co.baker.fl.us RMS, Mobile Nov. 2000
Escambia County FL 1700 W. Leonard St. Commander Larry Aiken 850-436-9162 laiken@escambiasacorn Admin, CAD, COM, RMS, Sept. 1997
Sheriff's Department Pensacola, FL 32501 Mobile & JMS (2009)
Lake City Police 201 North l� Street Steve Shaw 904-752-4344 shasw@LCFLAPD.com Admin, CAD, RMS, Nov. 2000
Department Lake City, FL 32055 Mobile
Neil Kirkman Building
2900 Apalachee Pkwy. Admin, CAD
Florida Highway Patrol Room A-440 Major Steve Williams 850-488-4885 williams.steve(�hsmv.state.fl.us (encompassing all State Nov. 2001
Tallahassee, FL 32399 agencies), RMS, Mobile
Hi hlands Count 434 Fernleaf Avenue Robert A. Jordan, Director of
g Y Information Services/Central 863-402-7257 riordan@hi�hlandssheriff.or� Admin, CAD, RMS, 1MS, z006
Sheriff's Department Sebring, FL 33871 Records Mobile
Monroe County Sheriff's 5525 College Road Admin, CAD, RMS, JMS,
Department Key West, Florida 33040 ��m Painter 305-292-7027 jpainter@maiLkevsso.net Mobile Sept 2000
Okaloosa County Sheriff's 1250 North Eglin Pkwy Micheal Hull 850-609-2098 mhull@sheriff-okaloosa.or� Admin, CAD, RMS, �uly 1999
Office Shalimar, FL 32579 Mobile
Pensacola Police 711 North Hayne St. Admin, CAD, RMS,
Department Pensacola, FL 32501 Chief John Mathis 850-435-1855 Lmathis@ci.pensacola.fl.us Mobile Sept. 2000
Santa Rosa County 5755 E. Mi�ton Rd. Admin, CAD, RMS, JMS,
Sheriff's Department Milton, FL 32583 Sheriff Wendell Hall 850-983-1216 whall@srso.net Mobile 1an. 1998
St. Johns County Sheriff's 4015 Lewis Speedway �ake Parham 904-810-3707 jparham@sjso.orR Admin, CAD, RMS, �an. 2006
Department St. Augustine, FL 32084 Mobile, & JMS (2008)
CTS �� ����
America"` Proposal Response Page 22
Attachment 2 — Hardware Requirements
As per RFP item 2.2, CTS is providing a list of recommended hardware requirements.
� •
. .-. ..- �- '. ..- � � � � :t
Recommended Configuration
• Dual Intel Xeon Processors (Dual +2.8GHz or Quad Core +2.OGHz)
• >= 16G6 RAM
• >= 500GB Hard Drive Storage or SAN
o RAID 10 Controller for the SQL data files (300G6+)
o RAID 1 Controller for SQL Log Files (150GB+)
o RAID 1 Controller for Operating System (50GB+)
• Windows 2008 Server (64bit)
o Required Number of Client Access Licenses
• Dual Gigabit NIC
• Backup Device and Backup Software
• Configured for Remote Access by CTS America
• Microsoft SQL Server 2005 (64bit) Standard version
o Recommend purchase of 2008 with downgrade rights. CTS will be certifying 2008 soon
o Per Processor License or Client Access Licenses (CALs)
• Battery Backup System
• Clustered environment recommended but not required
"'Requirement"` - Only SQL Server to run on this device (No DNS, Exchange, Domain Controller, etc..)
• ' -. -,
• •• . a �
� t-• e�^ I• 'r •+- ' ( !I
Recommended Configuration
• Dual Intel Xeon +2.8GHz Processors
• >= 4GB RAM
• >= 100GB Hard Drive Storage
• Windows 2003 Server R2
o Required Number of Terminal Server Access Licenses
• Gigabit NIC (Teamed and/or Load Balanced)
• Backup Device and Backup Software
• Battery Backup System
��� �,..� .: �02009 CTS America
/`�� ` Recommended Hardware Specifications
ACl"1C'YICa� Page 23
•• • •
. .•. ..- �• •. ..• • � ��
Minimum Recommended
• >= 1.5 GHz Intel Xeon Processor . >= 1.5GHz Intel Xeon Dual Core Processor
• >= 1 GB RAM • >= 2.5GB RAM
• >= 10GB Available Nard Drive . 40G6 Available Hard Drive
• Windows 2003 Standard Server . Windows 2003 Standard Server R2
• Microsoft IIS 6 . Microsoft IIS 6
• 100MB Network InterFace Card • Gigabit Network Interface Card
• Remote Access for CTS America • Remote Access for CTS America
• Battery Backup System
� �
. .-. ..• �• •. ..- �r
Minimum Recommended
• >= 1.5 GHz Intel Xeon Processor • >= 2.3GHz Intel Xeon Dual Core Processor
• >= 2G6 RAM . >= 4GB RAM
• >= 20G6 Available Hard Drive . 80G6 Available Hard Drive
• Windows 2003 Server WEB Edition • Windows 2008 Server WEB Edition
• Microsoft IIS . Microsoft IIS
• 100MB Network Interface Card • Gigabit Nefinrork Interface Card
• Remote Access for CTS America • Remote Access for CTS America
• Battery Backup System
' � • •
• �•� �a- I- •• � � •
Minimum Recommended
• Intel Processor <=1 Ghz . Intel Processor >= 2 GHz
• >= 512MB RAM . >= 1GB RAM
• >= 40 GB Hard Drive . >= 100G6 Hard Drive
• 64MB Dual Output Video Card • >= 128M6 Quad Output Video Card
• Windows 2000/XP Professional . Windows XP Professional SP2
• 100MB NIC Card • Gigabit NIC
• 2- 17" Monitor w/ 1024x768 Screen Resolution • 3 or 4>= 19" Monitor(s) with min 1024x768
Screen Resolution
• Battery Backup System
' • •
. .-. ..- �- � .
Minimum Recommended
• Intel Processor <=1 Ghz • Pentium Processor >= 2 GHz
• >= 512MB RAM . >= 1GB RAM
� � +� �02009 CTS America
C�5 �` g�
tr��� " Recommended Hardware Specifications
�t't'�2rIC�� Page 24
• >= 40 GB Hard Drive • >= 80GB Hard Drive
• 64MB Video Card . >= 128MB Video Card
• Windows 2000/XP Professional . Windows XP Professional SP2
• 100M6 NIC Card • Gigabit NIC
• 17" Monitor w/ 1024x768 Screen Resolution . >= 19" Monitor with min 1024x768 Screen
Resolution
•
. .-. .,- �- .- � . . . ...
Minimum Recommended
• Intel Processor +g00MHz . Intel Processor +1.5 GHz
• >= 256 MB RAM . Anti-Glare Screen
• >= 40 GB Hard Drive . >= 1GB RAM
• Windows XP • >= 60 GB Hard Drive
• Floppy/CD . Windows XP Professional SP2
• Communication Medium for Radio • DVD-ROM
• Computer to modem interface cable • Communication Medium
• Vehicle Mount Equipment o IPMobileNet
• Vehicle Power Adapter o Cingular, Verizon, Sprint, etc.
• Vehicle Mount Equipment
• Vehicle Power Adapter
• Mobile MagStripe/Barcode Reader (See
below)
• Mobile Printer (See Below)
� •• • •
Minimum Recommended
• 100 MB Network . 10/100/1000BASE-T auto-sensing Gigabit
• Cat 5 cabling to all workstations Ethernet switching hub
• 10/100 Ethernet Switching Hub o Separated Switch for CAD
o Enough ports for all clients workstations vs other agency
•' T1 connection speed to remote offices workstations
o " Cable or DSL at T1 speed acceptable • Cat 5e or 6 cabling to all workstations
• VPN Access for CTS America • 10 MB connection to remote offices
• Redundant Power Supply
' Use of Terminal Services Server required . VPN Access for CTS America
• • • •
Minimum Recommended
• 19.2 KB Data Network • 64 — 400 KB Data Network
• TCP/IP Based . "3G" Broadband Mobile data connectivity
• Public or Private Radio system o 1xRT, GPRS, EDGE, EvDO, etc...
o WiFi, WiMax, etc...
• Or Private radio system that supports >64KB
data transfer.
� T �� ��� 02009 CTS America
1 S?'�`�� �' Recommended Hardware Specifications
A[712CIC�� Page 25
• •••
CTS does not support the virtualization of the Database (SQL) server. All other server functions may be
virtualized.
Required:
- Hypervisor must be either Microsoft Hyper-V or VMWare ESX/Sphere
- Host server must support "Hardware Virtualization" in the BIOS
- Virtual servers must be provided processor and memory that meets requirements above
Strongly Recommended:
- To ensure server up time, follow procedure for configuring high availability of virtual machine
o Hyper-V - This is clustered server with shared storage
o VMWare — This is VMware HA
' • • •
- Desktop Barcode Scanner - PS2, USB or serial scanners capable of reading Code 39 and 128 barcodes.
o Must support carriage return after scan.
- DL Scanner — E-Seek M-250 or MAGTEK USB Card Reader Part# 21040108 (Keyboard Emulation Mode),
- GPS Receiver — BU-353 GPS receiver or equivalent NMEA compliant
- Jail Label Printing - DeskJet printer with label sheet of 3 columns 10 rows, each label needs to be 1 x 2 5/8
and margin top of sheet to the top of the first row of the sheet needs to be half inch. (A co/or capab/e printer is
recommended)
- IssProp / Fleet — 2" x 1" Label printer (SII 240 or equiv)
- Evidence Labels — 4" x 3" label Printer (Wasp WPL305 or equiv)
- Mobile Report Printing — HP Deskjet 460 or 470
- Report Printing - LaserJet or DeskJet printer. (A color capable printer is recommended)
- ID Card Printing (Jail and Empmast) — Datacard SP55 or Equiv
- Mugshot Capture Video Camera- Capable of at least 640x480 resolution and have either S-VIDEO or
COMPOSITE Output connections. (The output connections are based on what input connection the video
capture card accepts)
- Mugshot Video Capture Card - Recommend the use of any 32bit video capture card with S-VIDEO or
COMPOSITE input connection (The output connections are based on what input connection the video
capture card accepts) By name recommendations can be provided.
- Tablet PC for property, evidence and remote Inmate tracking - Recommend rugged case and capability to
connect to wireless nefinrork. (This requires a wireless network infrastructure). MS Windows XP Tablet Edition
preferred.
- Jail Pocket PC Handheld —Symbol MC75 — Windows Mobile OS - rugged and capable of connect to a
wireless network. (Requires a wire/ess network infrastructure).
- Evidence Pocket PC Handheld —Symbol MC75 — Windows Mobile OS — rugged.
- Signature Capture Device - Topaz Electronic Capture Device. Model T-S261-HSB-R / Model TL462 HSB
Note: Any 1 X 5 Sig Lite or Sig Gem series of devices will interface
- Fingerprint Capture Device — Cross Match Verifier 300 LC 2.0 USB (Must be ordered with Auto Capture
and Extract and Match License installed)
��� � � ,� �02009 CTS America
`� -° Recommended Hardware Specifications
/-�l1lCl'ICa`�� Page 26
Putnam County Sheriff's Office RFP Public Safety Software Project
Attachment 3 - Proposed Software
� /� The Computer Aided Dispatch (CAD) system allows comprehensive tracking of
Smart A��� all calls for law enforcement, fire, and emergency medical units, as well as
°� the status of assigned and unassigned officers. Calls are color-coded to reflect
priority level and status. Updates to calls are posted instantly and are available to all users.
Any changes made to a call are immediately visible to each user logged into the system. Changes are
event-driven, meaning users do not have to refresh the data or request an update. Communications and
Patrol Supervisors can quickly assess the status of all units and calis and manage resources
appropriately. Event-driven CAD also drives the SmartMCT, allowing officers to view immediate changes
made to calls.
SmartCAD accommodates multiple agency jurisdictions through a unique report numbering system. A
unique incident number is automatically generated for each call entered in CAD. Report numbers are
then assigned within the call, with numbers unique to the agency that the report number is being
assigned. This allows a single CAD call to generate report numbers for multiple agencies.
SmartCAD is simple to use, and the E911 feed, address verification, and pre-set complaint types result in
fast, accurate data entry. All incident and unit information is captured and stored in a call history archive
for reporting and reference. The built-in interfaces to SmartRMS and mobile laptops facilitate reporting,
dispatching, and booking.
SmartCAD features transaction logging that is completely configurable. CAD logging is done through
event-driven transactions on the database and is not performed through the client application. This
reduces the amount of processing time and network traffic required by the client application.
Transactional logging can be used to show record modifications down to the field level. This allows for
an audit trail of actual call data changes, including previous field data and the identity of the person
making the change.
SmartCAD includes extensive time stamping to record all phases of a call. All unit status changes are
time stamped and recorded.
SmartCAD leverages the power of Microsoft Windows to allow for an unlimited number of call windows
to be viewed at once on any single workstation. Navigation between these windows is accomplished
through the use of hot-keys. Any number of users is allowed to have the same call open simultaneously.
This allows both users to view and edit data on the call at the same time. Advanced locking algorithms
are used to prevent users from overwriting each other's changes or additions.
SmartCAD was designed with the ability to use multiple monitors. Window positions are remembered
and controlled by the application. This allows the dispatcher to have a virtually unlimited amount of
computer workspace.
SmartCAD Features
When a call is entered, the location of occurrence and dispatch location are validated to the geo
system. Once validated, a large number of flags are visually and audibly set to inform the user of any
possible officer safety issues. These call flags include: premise history, prior calls, caution notes,
possible duplicate calls, call proximity alerts, and valuable location emergency information. The
dispatcher then warns the officer of potential danger. The same logical progression happens when
CTS ��� �� Proposal Response Page 27
America
Putnam County Sheriff's Office RFP Public Safety Software Project
subjects and vehicles are added to the call. F�ags are set and dispatchers are notified of potentially
dangerous circumstances and then pass along the information to the dispatched officer.
SmartCAD includes a fully integrated ESRI based mapping solution. Maps are fully configurable, allowing
the dispatcher to view an unlimited combination of mapping layers. These layers are used to display any
mapping information, including, area information, street information and hydrant information. Incidents
are displayed on the map using a configurable icon. These icons can be set to visually represent the type
of incident being displayed on the map. Once unit MCT's are AVL enabled and transmitting location
information, units appear on the map in their actual locations. This allows the dispatcher to visually see
unit proximities to incidents.
Routing directions and time-of-travel from unit to incident are also an available mapping function. Time-
of-travel is based off statistical analysis of AVL data for individual road segments. This data is also
utilized in determining unit recommendations.
SmartCAD incorporates an advanced unit recommendation engine that is completely configurable. The
unit recommendation engine presents a list of suggested units to the user based on a calculation that
considers:
• Area of Responsibility
• Unit Manning
• Complaint Type Requirements
• Unit Attributes
• Travel Distance
The system administrator can configure the unit recommendation engine to use any of the determining
factors above. Priorities of these factors can be configured to fine-tune the recommendation results
based off workstation types.
Demographic data can be captured for all calls for service, as determined by the agency. For example, if
data should be recorded for each traffic stop, a traffic stop call cannot be closed until the driver's sex,
race, age, and license number, vehicle information, number of passengers, reason for stop, enforcement
action, reason for search, and results of search (if any) are recorded.
A log is maintained of vehicle tows associated with incidents and of repossession tows. A rotation list of
wrecker companies is automatically maintained. Tow companies are entered in a configuration module
and automatically added to a rotation list. When a vehicle tow is recorded, the user can select a rotation
wrecker or a specific wrecker company.
� _.�:
��� � .��_.� Proposal Response Page 28
America'`�
Putnam County Sheriff's Office RFP Public Safety Software Project
� �°^^ �R� �-. �,��. 4M� »� � (1J Calls are color
. _ _ .._. .____ ..�„�,:..� - ---- � ---- - ----- _.. _ ._------
� �i n� i�•� i w,.�.�..�.� i�i ...m,�„ � ""`"` coded to indicate
sw iwHx . un� i c wnx� ra I -�7 I�n n�v� :m
��. . � , � .� ,, ,w-.,,, n , ,;•:, . ,..�,� � priority and unit
m� � , � ��� ,. �. .. i .„F r ....�..�, „�� �w��.. ,._
status.
„a , , , � , , . , ,
. � �,.i-�� .. . �N3 is;, . �•n� � � , . . .
]ll 16} '.LYIN NPF.I � 9)4Attt�KnWO O �.. 1I J•AIq,1tMW11 �HMflIRIRVYB :... I�
IJ� IW-�� 1 .I�NI .� f. ' .M In�n
-^�- PS•:+)hP31�11ANi�rIN'� 1 Ft� .. i R('�i'IrAMklOri�i (2) Units are color
J10ENnH1�kPLti:[ '� C."ri�i ai�nl�.21A'�ilN.l[��r:h4'.NI.1l�ll�lll•iCilti11R�4U.l II �.� - P'�!�l�:�l����l"�
- r�,rrn�, , Fu � „ u, .�,�, coded to indicate
*x� r ti tsc f!xlv[nMttNIdN?n�nv[I lrrtvnrtt�reec!Kal �tnnTw srtscmm�neoi�9s
, status (enroute, on
. n ,
scene, etc.J
cn _.
r� � . ...=:t
� � � �� � � .� (3J Right-click to
. � ,a.0 : x,n..,
' • display shortcut
_ _ __ _ ___-_ ---
wsiwer ramaur i ocm�i i oc , er � c .a� o�nnc� ec uawe� raw _ - `„�---.�,".- '"F" 1 menus fo� c0115 C7nd
C` : � ,;s . ... -•• . a w�c+.sa � �€a xarctv��seus
1w ro5 r�
rnnars wu roa uwrt� ��r � t
O aui �, ir� ..� ,, ;.ea,cz . t.....�,: units.
2 t�� n � ert�:�3
� [[]1uuA4YiVttmVne2C� .
"�`z 3
°"�""" (4J Calls received
'" ' [hrou h the E911 Feed
�..,.�,,,� :. 9
�'�o� v+': ava� iun yc,,,
� �,�,��,,,�, ' appear in the 911
�u��,•�� ��� � panel.
.. wxxcq.�csuv � Lwllsa+x . � v�^rrcN�rczmrn ' i'
'., rroa ]ILSN0051]1309Wt � L . Ca � �
IMAN2T9D90 14n�rn4 lai��eaeuwu.�liru�e 02B6/ � — _ �
q '+fae I NWp 1
[�p ���.. tuvr} � ..�-eRrili � [LL]r1ed�9Wr�11aUM - --._ _ .--- i� .
�nqJ.�,,. �r�<..w.mn4,'r�u,e ""'��"'�' '--�
. . . {cul� t�urcaer f 1. .aE... � ;,ofa�r. ' _:_
.�ao i< . , ...i.�iusuw�.v� fu 7�+e�.ti-�m.roraur [ ] �.,ee�•cu. IIy a; Ifi � �
f;vin,�uauieu. iTloex:msmcrruia�ax . -
nmu . twloea.waaaaR�n[rcrr�.uv �
�����
. . . .'. . . . ... r�� . ..'. . .� ..
The SmartCAD Call/Incident
Detail contoins the de[ails af CAl1TIONRADUS ��
the incident includin the �oisPnTCri �ocaTioN �t�i I I IJ;nKkn OCCURRENCE LOCAT70N i I I I 1 l�
g . ... .. . Ck-.triY ESC p.ryres=lPixe�Lmtlinmk . .. AptA.d Ihelp?] �z��tt
NNVY3L'U " ..Zme KX� � � cone
validated dispatch location, ��'' 'PIp �� - ��, ic�b - - ,au
ismc�e ;s�nc�a
occurrence location, comp/aint aos� „F� �,u„� �� ;� , o� s„� �ai,;;e ��,,,� , �
W WINiHP.OPAVE �� 0 0 IRUWee Ot6 Rwwrea
nature and complainant cn �,y�7�e��¢ �.,,:�;s,�,� �
information. Supplemental waawN,iur, Es�.nru��a F� �+ �+e I�+
a,r
informotion �SUFJj2Ct vehicle a�ero �a,m��nnao� {p4ddatelYPD� ( ro4« �ro�y; � aca+ MaoP+npo� j [t;vauda<Nno� �
�lEms3
—__ � _� - _._. ---
--. ._ __._. -.-'
oriplmMMel e EMS pJ¢�mLo-.d AEdtimNFfo SteMOtCaN mplanard P�me Et
property, real estate) entered . ts5 �r r,�,__ , � rersarwwre �aso�sss �sz� ___ _'
is displayed on the summary � °'°'°"' °"eP°^ Ca - 91 "- ^�ec�^�
_ � ��a�u �nu.s> -
LC7IJ. I - Vehick.AkW �� V_essNC611.E; I - P'�PUU.P� !:^ RealEstalecQk.L> � m SummaS'�'.Ap+M> I
TYf+e Lesl Neine F st Neme Mtlde Nme DOB 9iijec� Descryiion Feltl BOL CN P wrrW Prior
N I �
....._ ........ ..... .........._ .__".__ __""__" "__._" __"___ "____" __._.. .._"_" �__�
CeNO Note D9a i AtltletlB �
�
Primary, secondary, and �
backup units are recorded as
well as incident number and ___________ -
T"_ �' 9au_ � �_.��. �__ _. � _. -:. - ._ __
other pertinent informotion. a r= s — =
� '- - -I--1 .,_
m�em.:�n�.,e� aoancr aecew�oetas sr.-� i c.a=kn, [���.nt - - -
�SFLS007CA0001017 � SRSO 1 �817200? 70A653 �I�'�701038 10:5508 11.O116 LL07:16 ' I�ASMITH MSMITH
_ __ _ _ _ __ .e
�.____ _ _— _ —, . � --.»„�. �� _ ..,.,._,,,....__u_._
10:55:08 1J:07:1G_ 14:07'76__, 1���� ��' �' a�
��Co ane:
�TS ���� Proposal Response Page 29
America
Putnam County Sheriff's Office RFP Public Safety Software Project
a� wnww.'. :..� :_:..: . _ _. :. .:.,: ._._.. ,.::, ;., ..,., ...... ,E �
_ a� �� �' � � � — — – — — The Integrated ESR!
�^. ..� m._ Y� t7 � i� Mapping screen displays the
.:: ..
i " a ,, '`�; route information between o
, ,�s�sr�,.oF. unit and a selected incident.
i ' Ddr..x 6��8��
' `'°"�'"" "�'`""°' rhe route is visually
, �,,,�,.� _ w ., � represented by the green
, �� '-'- °" line on the map. A panel to
' . � K, � the right displays the driving
'°'""''"'°'��""°"�' directions, total distance
�� I m'T , n. .� and travel time.
Q — . .�f .Y ��Z� �.
` ` I . y .p
�,.,�,,,,,�„ Map Views can be
" ,, - R "'"'°`=a•"`""" configured in a variety of
�, , . .,m��,� r.;,, . � n..M-.,a . .
�� . -�e�.i+�c�:xsew *�ra.n.,w : WOyS.
' � �.v :+susa �
� . .�m-�,.wo— a,.�.�.
��,�, . .. ' -�xrcao,.-�etie�>xcaFn
..� �.. o,womaa.s.,�.. �
l ° _.
i
; °'^ons � —
0 � - if`�
� -- _
� _- ;
- --, . -- � � i
_ ,
j .'
mi�..e � � �1 I
t
.. � . .�. �� f.rlsmNu/e f .. .. ....
> __
. . naeveno..at� —� ��'"�`
Mapping and Geographic File Specifications
• The incident/dispatch location recorded for a call is flexible. It may include one of the following:
o a street address
o an intersection
o a highway
o a local expressway
o an interstate
o a common landmark
• The software supports maintenance of a geographic file.
• Address verification occurs upon entry of the address.
• Address verification can be configured to occur through the tabular geographical file or direct�y
from the actual ESRI mapping data.
• Call takers may override the geographic verification.
• A list of possible matches is returned when a user enters a partial street name or location,
including the cross streets, city and county, and common name or business name.
• Users can run the address verification from the command line.
• Call takers may directly enter incident locations, import incident locations from the E-911
ANI/ALI interface, or can select a point on the map to create the incident location.
• Plotting the location of an incident on a map. Users can view incident locations at the street
level.
• Plotting a unit's location on a map.
• Routing units to particular incidents.
• Displaying directions, travel time and travel distance for any unit / incident route.
��� v� :
CTS ��•_'� Proposal Response Page 30
America°`�
Putnam County Sheriff's Office RFP Public Safety Software Project
• Administrators view the location of all units and incidents on a map in real time.
• Mapping engine is ESRI-based.
• Viewable layers and extents are completely configurable.
• Maps can be accessed during all other CAD functions.
• Units and incidents can be centered on the map from main CAD screen.
• Road closures can be added to the map and displayed to all users viewing the map.
• Road closure information can be broadcast to any and all CAD users.
• Time of travel, calculated directly through the SmartCAD mapping engine, help determine unit
recommendations.
Call Taker/Dispatcher Specifications
• Users can complete incidents entered at another workstation.
• All call records and call details are accessible to every call taker.
• A call taker and a dispatcher may work on the same call at once.
• Unlimited number of call taker and dispatch positions.
• An unlimited number of call detail forms can be opened and accessed simultaneously from an
individual workstation.
• Call for service types are user-defined.
• A text command line is provided.
• All notes on a call record are available to all users.
• Any dispatcher may view, modify, or update any call or unit status.
• Dispatch area assignments are flexible, allowing a workstation to monitor different geographic
areas as needed.
• Dispatchers may switch the primary unit assignment with backup units on an incident.
• Dispatchers may remove the primary unit from a call without removing backup units.
• Dispatchers may dispatch fixed radio numbers, such as for fire engines or vehicles.
• Call takers may hand off a call to any other user and complete call entry.
• Adding ANI/ALI information to a call record is accomplished with a single keystroke.
• Call creation is achieved using the location and incident type only.
• Calls for which units are not dispatched may be created.
Call Record Specifications
• Multiple units on call records are supported.
• Premise and hazard information is supported.
• Calls support information for an unlimited number of: subjects (persons), vehicles, vessels,
property, and real estate entries.
• Call records include a call status, such as in progress, follow-up, reporting, etc.
• Notes on a call reflect who entered each note. Notes on a call can reflect a unit associated with
a particular note.
• The following data elements are included on a call record:
o Incident number
o Entered Time, Dispatched Time, En route Time, On Scene Time, Completed Time
o Call Taker ID
o Incident Location and Dispatch Location
o Complaint Type
o Priority
� . _>;..
�TS � ���' Proposal Response Page 31
America°`�
Putnam County Sheriff's Office RFP Public Safety Software Project
Additional lnformation
o Call Status and Call Level
o Weapons
o Notes
c Complainant Name, Phone, Phone Extension
o CallOrigin
o DispatcherlD
• Incident type codes are available from a list and validated upon entry.
• Historical alerts for vehicle tag numbers (prior calls, caution notes, BOLOs, etc.) are supported.
• For each unit, the current status, role, location, availability, incident number, and elapsed time
in status is readily available.
• Up to six incident dispositions may be assigned to each call.
• Watch Orders are maintained. These requests are visible on an individual call record and
available as a report.
• Multiple GEO areas are supported for each call.
Interfaces
• APCO Meds Interface integration is available in CAD.
• CAD to Docu-Med Reporting interface is available.
�TS ��,��� Proposal Response Page 32
America
Putnam County Sheriff's Office RFP Public Safety Software Project
� The SmartRMS Records Management System is a comprehensive and
SmG�y�t � integrated solution for the data collection, reporting, and administrative
� requirements of law enforcement agencies. Used in combination with
SmartMOBILE, the data entered into the MCT system is available to all
authorized users, eliminating redundant data entry, saving administrative time, and increasing the
accuracy of all subsequent reports and records. The RMS efficiently records, indexes, and tracks criminal
and non-criminal related data. It can be used to generate monthly UCR reports for electronic submission
to state agencies. The use of relational databases offers superior speed and security, and allows multiple
users and agencies to share common data for total community policing.
SmartRMS facilitates report creation through address validation and the Master Name Index (MNI).
After an MNI record is created for a person, the record is available for linking to any other record in any
other module. The MNI stores mug shots and biometric data, including verification fingerprints
captured in the SmartJAIL booking module.
,, . � . �, . v
�� �. [�o The MNI is the repository for all
sead,
�c� m�a.�x,:� o����j am,���U�v,i:a�Us ❑aa„�,as�nE�m�e co��t: � person records in the CTS America
— -- —
-- _ _ _ --
- __
- � Search(FB) so tware systems. ersons can
�. i� r�o sran+ ❑ uu �.,xx ��u,ae a:n:
- -= — _ =-,,�,,,,, — - - include victims, suspects, witnesses,
�� rv�r� .�aw .. . _. _. ,, ,, sa�e xar�n crs)
__ _
�� ���,u�,u�m� .; cba��Fio� reporting parties, ossociotes,
---- - --:- arrestees, jail inmates, and other
- — — — ---
, Sa d 5 arthes
iMe r,� nsaae rek ooe rx � a� s� wna Twn� F - -' person types.
snnm w� � .o�pil��o 4� w n �� �.
4tl[TH JOFN �y M ��,
SM[7H ]OHd 09/29/1956 51 W M �
Ad[iH 70FN H I[I 0]111/1952 55 W M '.
4dITM J(MW C WJ24f1983 24 W M
STIITH NkN QARQIQ IOIZ)f1925 B2 W M ..
`�II7H lOW1 D U4JOBIi949 58 W M
`J�QTH 70iNd DAYID 08�21Jt953 SM1 W M . I
FIIiM JpN �'MD 1 1. 1 ' 11 1 � -
STQM IOFN ERIC , � �� �
A�IIiM XM►1 LEAMCN .___ _—_.._.- . � •
4NTH JOFN NATHAN ]R ... �� � � � • . •
S�QiH JOIN rhRJ �� r�� .. .
Im«�es fw subjed. ...rnogr,pYiics
Sh11TH ]OFN pplA Q�c ��� Last Name Frst Name Middk Name _ Ttle _
4�1[TH JpN R ", Y � SMRH JOHN -.. .�..
_
ARTH 7(kM ItpY1�10t�p .�. �� Rxe EtMNnty Sex Date af BrcM Fge
, _ .. .. . ... .. ...._ ._... .
4�f[iH ]tk1N SNWYER � Oca.V�a�ps y� . �M . '0710111%0 v. ��..q] ��..
v v v
� ����PS He�t_ W�R__ Hair EYes SSN .._.. Ctzenshq ... .
.� ��_ .a_._..- —'____.�.� � Org&YZMbns . — � -..
�(�) 601" ' 220 8R0 v BLK v
� lfiew Recdd o q_dd Recnd Qde[e q.�Ip Number 5tata Type FBI POB Code �
_ ; w�a (r�h��) — - � -
u���: @�sr.urH] NcRSS :[FA] "r' � c�y d er�h __. couMr of ek�h v Q� of artn Y. ���
-- -
�, tida �Me..xw x�a� taanm� o� e.m
� --- --- - - ---
�, s�ce riota � '. .
MNI detail recards contain % T '�" w ""'�
nc�rvewa.a,e:lwnx: ��eE.iFi.;as
demogrophics, intelligence flags, . i���wm. ❑a.dx ❑R�9�ne«ac,��� ❑co��e��aw�aPO� ❑a,��orve�x, ❑PmnStateFan
details for missing persons ond � °iatRepo1s �°forFTa ❑co���«eaFeio� ❑s��ae�R��,n,�ae� ❑�,emma�,m�ts ❑a��aFa�
� �y�� ❑PriorDUl ❑PrisonReleasee ❑LawEnfarcemmt ❑Gemologist
runowoys, fingerprint identifieo[ion, �' °�"K'^^�e ❑�^� ❑prmedRa6ber ❑seaieaceo,�� ❑rr�,�,tkao��
� 7d�py ❑GangASSOCiate ❑NarcMiczViolator ❑PrivateAttorney ❑fSUFmi �
ond features for an individual. Details � orr��arom ❑GangMembar ❑u���,a.Ke�e�o�. ❑sr,o�������a� ❑�suFa
on a person's appearance, address, 4 v�«,r,�«e� ❑s�xa��aMO, ❑Mme�i ❑o«e�ea ❑UFFm
� @� ❑SexOFFender ❑PhysicallyChalknged ❑Careeroffenders ❑hkamiFan
vehide information, and mug shots, in �� n*>-�� 1,�.-�,�,�r��,�
addition to any reloted offense � a� ❑rm,�, ❑FaulPlay FBI ocn�+�r� s�
� RazhRepar[5 ❑Endengtted ❑Involuntary
reports, arrests, etc., are also stored in ❑P�m[Kldnap „a,v _ ,M,rearm,,, __
the MNI. e��awa„m�� �
_ ---- _ _
p a ,.,,,,,, v Nc�c vm�s cox _
❑ar�orau,away � �
Qennpraph¢s [ntel Flaps MJssing Pmson Wo jwaway Info Ide2Ufica[ion
All SmartRMS modules share a similar graphical user interface (GUI), providing users with a common
look and feel. Tasks such as adding, editing, sorting, and searching records are performed in the same
way from module to module. This consistency facilitates ease of learning the software and enhances
user efficiency.
�TS ��,�� Proposal Response Page 33
America
Putnam County Sheriff's Office RFP Public Safety Software Project
Hundreds of reports are available from the SmartRMS product suite. A SmartREPORT module offers a
single reporting resource for officers, units, report takers, and administrators.
SmartRMS supports the use of thin-clients to access and use product modules. We currently have
several customers that utilize thin-clients for 100 percent access to the RMS. The SmartRMS support for
thin-client technology is dependent upon the necessary terminal services hardware being in place and
appropriate licensing for all RMS workstations.
SmartRMS Modules
SmartRMS is comprised of the following software modules:
• Arrest Reports — When an incident leads to an arrest, the offense report is used to generate an
arrest report, automatically pulling suspect, witness, charge, and probable cause information
into the report. The Arrest Report module is used to record and track not only arrest reports but
also warrants, criminal summons, domestic violence injunctions, commitment orders, and writs.
Warrant details, such as the date the warrant was sent to a judge, the approval date, and
attempts to serve the warrant are tracked. Arrest reports are created with incident data from
SmartCAD and capture detailed arrest information, including booking information. Any changes
in status are reflected on the report.
• Case Management - The SmartRMS Case Management module provides complete online access
to comprehensive case files, including officer-filed reports as well as scanned images,
handwritten statements, an agency-configurable solvability assessment, case assignment
records, and narratives. Case Management facilitates all work of the investigative team,
including case tracking, monitoring, and suppiement filing.
• Charge Configuration — Agencies use this module to set up charges for use in the Arrest Report
and Offense Report modules. Charge details include charge level, degree, and UCR coding.
• Civil Process Management — The Civil system tracks papers that have been or need to be served
by the Civil Process Department. These papers include, but are not limited to, subpoenas,
domestic violence, and criminal papers. Other paper types may be available based on agency
configuration. Civil also records and tracks fees, interest and payments involved with the
execution of a judgment through a Writ of Execution. Statistical reports are available to provide
an overview of the civil process, such as the papers assigned to an officer, papers waiting to be
served, and prior judgments.
• Evidence and Property Management — The Evidence module offers flexibility in accessing,
tracking, and documenting information relating to evidence articles. Agencies can configure
evidence and property settings for their specific needs. As an example, if an evidence-handling
event will result in the removal of the evidence from the custodian's control, an agency can add
a custom event and mark it as one that will result in a lapse of custodian control via evidence
configuration. Evidence records can be created by entering information on newly-collected
evidence or by importing information from existing offense reports. Images also can be added
to evidence records, providing additional details.
• Field Interview Reports - The Field Interview module facilitates the input of field interviews and
intelligence from officers, and links the information to geographical places and all MNI records.
Three types of interviews are supported: officer-initiated interviews, interviews pertaining to a
search, and interviews pertaining to an investigation. An officer simply indicates the location
where the interview occurred and any person involved. Linking person information from the
MNI reduces the amount of officer data entry. From vehicles, via the Mobile Field Interview
�TS �.,�'�'� Proposal Response Page 34
America
Putnam County Sheriff's Office RFP Public Safety Software Project
module, the field interview can be transmitted from the vehicle into the SmartRMS system for
immediate access to all users from network workstations or mobile units.
• Master Business Index - The MBI is the repository for all business records used within
SmartRMS and other CTS software systems. Agencies can create and maintain business records
for a variety of purposes. Contact person, location, business vehicles, and alarm system details
are stored in the MBI. In addition, if a business involved in an incident is included on an offense
report, the report is available for viewing from within the MBI record.
• Master Name Index - The MNI is the resource for person records that link to other modules.
Users (including mobile users) can query a person's name and find all related records associated
to that person (Offense Reports, Arrest Reports, Field Interviews, etc.). The Master Name Index
records contain mug shot pictures, addresses, aliases and nicknames, occupation records,
vehicle records, and related arrest, jail booking, and offense reports linked to that person.
• Offense Reports - The Offense Reports module facilitates paperless creation of offense reports.
Reports include details needed for both crime analysis and prevention; for example, a burglary
report contains the occurrence date and address, persons and vehicles involved, and modus
operandi details that include points of entry and exit, weapons used, structure type, use of
force, along with other details. Using this information, an analyst can inform patrol,
investigations, and operations of trends, time frames, and MOs to assist in crime prevention.
This module also gathers UCR/IBRS information from the lowest level.
• Pawn - Within the SmartRMS Pawn module, pawn slip details are manually entered or imported
from external sources. Property items are automatically compared to stolen items on offense
reports. Intelligence information, such as known burglars and registered felons, is pulled from
the MNI. For every new pawn ticket entered or imported into the Pawn module, a match on
stolen items on offense reports or intelligence details on individuals in the MNI creates a pawn
hit. Pawn hits accelerate the recovery of stolen property, identify burglars, and target convicted
felons who are selling firearms. For example, if the serial number or owner-applied number for
an article on a pawn ticket matches the number of a stolen item on an offense report, a hit
record is created that contains information about the pawn transaction and offense report.
• Permits and Registration — The Permits & Registration module tracks licenses and permits
issued by an agency and any required registrations. MNI and MBI linking are available for
populating person and business information. Other detailed personal information is captured for
individuals and locations registering or applying for permits or licenses.
• SmartREPORTS — The CTS America ad-hoc reporting tool supports a wide range of reports for
CAD, RMS, and lail modules. Because SmartCAD and SmartRMS are fully integrated, data from
both modules is available for analysis and report production. The reports are created with
Crystal Reports and may be viewed on-screen or printed on local and network printers. The
system is capable of efficiently exporting report data to typical office suite spreadsheets. Where
applicable, privacy-related information is removed from the report.
• Trespass Warnings — The Trespass Warning module allows users to document and track trespass
warnings electronically. MNI and MBI linking capabilities support populating warnings with
person and business information related to the warning. The Trespass Warnings are then stored
in the appropriate Master Name Index and Master Business Index records.
• Crime Analysis Tools — CTS is a partner and reseller of Bradshaw Consulting Services Crime
Analysis Tools software. Crime Analysis Tools (CAT) is an ArcGIST"" extension designed to enable
both new and experienced law enforcement professionals to analyze crimes and calls for
service. Custom wizards guide users through data import, creation of pinmaps, analysis of
�TS ��z=>`: Proposal Response Pa e 35
g
America
Putnam County Sheriff's Office RFP Public Safety Software Project
multiple types of crime, and map production. CAT integrates with a personal geodatabase or
ArcSDE�"" to enhance performance and ease of use. It also has the ability to remember
customized queries so that new periodic reports and graphs of crime statistics are easily
generated. CAT enables crime analysts to easily complete a variety of tasks, including the
examination of crimes around schools to assist with school security issues.
�TS ��:�.'� Proposal Response Page 36
America
Putnam County Sheriff's Office RFP Public Safety Software Project
� SmartMOBILE is CTS America's mobife computer and field reporting system.
Smart °° SmartMOBILE includes Mobile Computer Terminals (MCT), Mobile Forms,
� Mapping, and the Message Switch. It provides access to data from public
safety vehicles, including access to interfaces with State/NCIC, paging,
email, Records Management System, live CAD, field reports, report review/approval, and more. Real-
time CAD options include self-dispatching, traffic stop call creation, and demographic data collection.
Rather than limiting officers to query submission, SmartMCT provides access to the entire system,
transforming each vehicle into a virtual office.
The SmartMOBILE applications are separately configured for law enforcement, fire, and EMS vehicle
applications. They operate in a Microsoft Windows environment, and are available for laptop, tablet,
and rugged computers. They can operate on any available IP-based private radio system, cellular carrier
subscription system, or Wi-Fi network technology, in any combination.
Mobile Forms ._.6 :�,� ���_�.. ,: ���
'. � - �rwaa� . -- , �nw' <x�}mib .u�,vurawFn ruroN 510 A000765 E -
Mobile Forms is a highly configurable system agencies ��, ,., , ,,,,,�, ,
.��� � � ,� -_-
can tailor to suit their specific needs and preferences. By '�;,� F �,_„ m � r F �_�„ ma p,= � V.a,T a ;
--
configuring the system to the agency, officers ultimately �-�'�'' _ .. .
� _ e� - _ ��« �,�� � ,
_ � .,� __ ,_ _ _. _..
spend less time entering data for citations, notices, and �*�^•^� '" '•
_ .-�F� . _
reports, an t e resulting citations and reports are more sra� - ---
errr i� �
� cara
accurate and consistent. ;_�„ ____.____.____
.��_� DRIVER'S LfCENSE NUMBER (OLN)
Using Mobile Forms, officers can generate many ��°�
__ . ___ _ . __ _ :
different types of citations, as well as warnings and �=Rg
notices, with a minimum of data entry. Mobile Forms u��-� � `�' �
[ . IRANSMIT Modity Cancel
also includes Model Minimum Uniform Crash Criteria =���£
(MMUCC) compliant traffic crash reports.
Officers can configure their own profile information, , _ _ �� ��� _�
including most used traffic locations, further reducing �� I �� � �� d �
the data entry required to complete a citation. You can �� �
also configure your local court and booking facility "�F«��•�� PLEASEREADCAREFULLV �
z � , ' '��"� � ` E q �4 ��
+} W1 � GEORGIA STATE PAtROI �
information along W�l� other values ���1 are 111�5� ��e W 4 � w_5_ �. �i .r M, �q q��ORqNGTOM9NOTCETOAPPEPRfTISMArpATOR! �
„„ , S hWTYOUAPPEARB6�'OREIVECHATfPHOOCiffCOlNf1'
often used. When a new citation is created, many of I °�"" �:� � 5"�"°"`°"n°"'°"B�°� "'TM°�
. exc�nor
the fields on h "�` '� 311— t
t e form are already completed based on i�L "°— ` �- �"°'-- ,
, � � � � �
the configuration. i r . ��.��,.��..�F�� _ �, I
e �,e��
,.,,
I6 w � ' ' �' . .. . . _ '�
F� . ..... �I . nnu I
The Mobile Forms solution is comprised of three main j',_,r -�• " ��.�� a — ,, ,,_, .°�
components: �� �-.�.. " P°��TM�r oTMSC��n�E or�necnuRrarm
I
o MobileFORMS Server (MFS) - This is the main =. , ._,, ;
system administration and data repository. ,, ' _ � � ^�°°° '
- i
o MobileFORMS Client (MFC) - This is the ��„� , , � �� y . �„n, ° , �° ° ,
� , ,�P.Ms
application installed on client machines (i.e. •.•. ��.. -.,..�..m,....,... ��-"' �
laptops) and allows for completion of forms : ., ..��-...�••-..� �
, ,..
� 3 �� .
�I �:�..n.r_.�_—;_.._.__.�.�.� .. ,�..
(i.e. crash reports, citations) and to submit ��...�.•...��.a4�.�`;'"" osF���=��� - !
completed forms to the Mobile Forms server. � m I
�TS ���.�� Proposal Response Page 37
America
Putnam County Sheriff's Office RFP Public Safety Software Project
, MobileFORMS Web Services (API) — This allows for other vendor products (i.e. Records
Management) to submit compieted forms to the Mobile Forms server.
The Mobile Forms Server runs on the Microsoft Windows Server and Microsoft SQL Server utilizing
readily available, industry standard, pc compatible computer hardware. The Mobile Forms Client runs
on Microsoft Windows XP (or greater) and uses Microsoft SQL Server Express for local data storage.
The Mobile Forms Client operates in a detached mode and only requires connectivity for sending data to
and receiving data from the MFS. Once a user has completed one successful login from the client to the
server, the User's Profile (User Info, Agency, Numbers and User Permissions) is copied to the local
machine (MFC) where it can be accessed in an offline mode, with access to all functionality of the client
system granted by the user's permissions profile.
SmartMCT
The Mobile Computer Terminal (MCT) provides access to data from the vehicle that includes State/NCIC
interface, paging, e-mail, records management interfaces, live CAD-in-the-car, report review/approval
and other customizable interfaces.
Officers can create reports in their vehicles and access the Master Name Index (MNI), Master Business
Index (MBI), offense reports, arrest reports and field interview reports for current information to use in
a report. For example, an officer runs a query on a driver's name. The query returns a complete MNI
record, which is used to populate the person's details onto a report or citation. Results from the
following queries can be used to populate reports and citations:
o CAD history
o Driver's License
o MBI
o MNI
o Vehicle Registration
o Vehicle Tag
In addition, traffic stop data reporting is embedded in the MCT software to capture data on every traffic
stop handled by each officer. During each traffic stop, driver race, age and ethnicity, tag number and
state, number of passengers, violations, reason for stop, rationale of search, contraband found, and any
items seized are recorded. The mandatory capture of information allows agencies to combat accusations
of racial profiling.
�TS ���"Proposal Response Page 38
America `�
Putnam County Sheriff's Office RFP Public Safety Software Project
,.-� . ; �,. � � ; _ � .
�z,� ., � � ; - �� ��� ____e.__:��.�
� F le V e M sage Acces. Veh I Boat Pe on Properly Mob I Forms Reca ds CPD eMa I Other Help T � ~�— �� �
TnUrstlay, FebruaN 76 2009 03 341? P 4I4 ��' �� d� i
Message Header Panel � � �sue�ec. i �� 1 ^�
�`" �'� n��NLINE RE6POnISE �� � �� F �ward Email In Another Mobile Urer I ..
� ,. 'i. J ADMINISIRATVE MESSA�E ...�I��I �. ��ShifliUrl�F6] I
�J i I
��:, �. -.,� ADMINISTRATIVEMESS/Vl3E � ���• $ a I
I
� � � �� 1 � . �
..P
, ; A '@. ✓ ' (�, , � (
� y
�,�- 5� �I� .to��i
� � I e I
� I U� �i
----- ----__ -__---- -� �
. .. .: _ ..: . . _ _... . . _- --�
� �. � ^, �.�.: _:.: ._. :.:- ._. -__.
,;� ! ee�zu ME se�e
-aoMUrsstxurxve xor 9fta/..00s _�
Message Text I � m a cese s3eqe vo� n �e s��cE9se.uil logged inco enz soa�ccoe resc sviccn co.�e�cm w
,� Itpp c �ck1pA_�eP_6_0
Panel � a
- --£}ID MESSA6E--
I ImnLlryllamelnq�ury I �I a
',I� UYIlumbwY�4imY � ' �'�.I�I
� �
�'�,� MIXIIameLOOFUPIR �n s I .. �I
uni n � ..
��. ,� eoa aeqisvwon x y�wy I v �,.. �.
___- --------- ----- - - -- ------- —
�� MCT[NewMessaqes:7] CADIMAP(Selet�lolnitlafZe) i
I�i��_ � ' �l—ll_ __ �' � �
The status bar is visible at -- —,r—
—� � 'S' ��� ��I hsr �� s„ ;sASO ❑� 8'��, � � j���w
all times. m,....._. —
� . „ � _ � � _kQl x1
F'° " "°�'� '� � ° R -°,°. '� ^° °�.,� }� ���� A number of queries and
� , _ — — <r� � =t <,:
� ti �� � loakups available from the
� �� �� � __� Fmwad£ f1�oAlwnlw�EAnAlb�
° i, a i . � � 'i"'""' „ MCT provide results that
` ' --- -- ---
��,.;.� __ --- —
! � - ' � I , , � , : can be pasted into a report
; -�, l�� FL - �Gn � I ' or citation. Any state
— �� �-��____ �sTNAME `� — - ' ,' � driver's license with a
�— —�ti_�_��_�—.. . .
� c ' SMITH magnebc stnp �s
� . �f
row v i �:� ��
, ;•„ � , �iRS7NAME ; scannable. Touch screen
� ��`� � buttons give officers
� �nwx�°^ � CHRlSTOPNER
Fv.,ccw�, ' n � ..... : r.ri:� uv�ov/noo,
�.�� ���. - <�2003 instant access to reports,
y ��' R1IDOlE NAME { T:.➢: IOJ:Ii/]00] �
�'� ! ... .... ... .... _�� � . � . .
I
I �K, B
,: xiaas�ueai pag�ng, and e-mail, and
NIC: NBNY.
. � � $ : na � _._ , __._. ._---.__._ _. . enz: 2s'iasaro�o d��OWS them t0 I'Uf7 tags,
�,.�. » ,
y � � i � r.:n• 3EX DOB .... ... . AGE
�,,, i .,� „�. _ licenses and VINs in
i I � t ��� �n��
i �o � � seconds.
�'� '� I scnn T'� Run Wcai A4asier Name �nde�: Chack j
s�fn w�nx x �
�.swa e�nfuc x� � �� ----
n � '
� ,y.� � ���.:uiarx xm2 . � � � � .
s �` "` " IRANSMIT ; (I�od�fy , �ancel �:
� _ � ,r< <�
i ... ���ORi� )P NA ' ..
r If � HRRAlWY [N "' _—_ . _ _ .�i
¢I e84nenG , � CAbL' NO� —
:I _ ` _ _-, _—
:_— _—_ — .� ...."_ '__. "_— _____ � _
i II >
� fl a�,�x��w I( f� � : iL_ �I—._..:� �_� il_
q� � �F 1 I . �. ��_i cnacersa � �caco .na��� !@ I�� ��� � "�.��
�TS ��,��� Proposal Response Page 39
America
Putnam County Sheriff's Office RFP Public Safety Software Project
rn� ..:,;,, .� . .,,<i� n a;,, ?.,, � rn mrt.��m, _.,�n, cu �ni��i c;n�, r.�in T�72 MCT �S unique �IV2
r��,,.MO..�.� [. �,.. r,w� r �:<.� w �r,: .. . . . . . .. c ,-um on,�,r�, i.,�sr.. . . �o��a�a. . ...
�N iu�ivtmctue��!�v � vn�mcnsifsranar.:m ��xcprwoa�.n . xasun�auww� m.us;us eia�utn ��{ ���� CAD-in-the Cpf feature
..j m� mavco�srov � aeo�naiaF , susw=canw� !o.nn arz� 4�i a provides OrfICe�S reol-time
SSS SHG)iNN' 1 IR�:ApitlllM �fN2i11 NF3lSpU� �P t SRS�b��:SU91qS iQ1i151i1liilfi 8J1l1T 1 t �
1 N2 iR6#F : ST G M6Y S 4l11 NRR HEtO RD �N4P{' 'f L: SR40@�CdpMq4 )0 YK el_ �. 1) 1 1lri] �
�
_� i � �n �nt.: i.:nu�� i ri i I ise 1 P.� ��.��n . .._� .i ��1� updates r0 inadents QIIL'�
� 814 CM1III�SR��TI.E Yi611F l F S( Id R P 1 :L . SR �T _..C�OOIn 01 _�Tr�r ��ia dv.! I � y
' mu rtnuuawnxu�m s.u�xsnusr�.�snwx�aip po-xsncu � snsws.noawa u.uns ar��rr. � � �� units.Officersseeincidents
� !�,�_� . �. I
-_— and unit statuses in real-
�„ � time and can also see a
�` � �, �.� ; map view, if desired.
' �'°'
, m _______ _ _._ ��_______ �_
�Lo �s L ��^ RJL« :. . I
.r�� ��.— »._.� _ N ,�
;��.� .,_�..
_ _ __n.�._ ,..,
:� M1K7 �� GEO i � � GEO 2 . e �.�ur � d x�., �� ' �j $ ; '
�. 83Jtl 9P7vnr+� 020 �_.._. � . . � -�i . . . . . . . ,. I kruc.e �:;
. � us �Godwin 5 Y .: mo�o' � i - � .
009 1tl0 ,y �.'. T:r
� ^25 j 4S3 � .5 � � GebOfOilfl@ '
j � � Bellvfew 2se �Brent zey Easf Pensacola �' ---- i l
��x�� Avontlale Tristan = Heights ;
E1d51 ... d�`-- •
10A Vllage �009x � I! .
�yj zas � � zet �:
�� Pensatola q53 Goulding
�' zsa
� ry�y��� ,Brownsville I cola 90
( G[aYe_ � 045 = �
125 � 6us � �+'—"'��:
I: 2a3R� ga �A . '�,.
�. 9B I
; [�I ��,gg �� �G02 x �Sanders ,
; �rp�ay P�r.� � �. Beath . - �j
�,292 �
s , � _ � '
..�.y� �.:_._ ---° i
.._ �r�w.an..00a.xi ., (,l .. ...m.unc�xaaY�¢�iiwa.�wsc�ixm+usnroi ;__. _�I
� i
X_���. +E.M ... � .
SmartMOBILE Benefits
• Remote access to records and dispatch information cuts down on paperwork and gives officers
time for proactive policing efforts.
• Officers are provided with information about previous incidents, hazardous materials, or wanted
persons.
• Checking license plates against State/NCIC databases before stopping vehicles alerts officers of
potentially dangerous situations.
• Information on all traffic stops is captured and stored.
• Access to information increases informed decision-making.
• Field reporting allows officers to complete reports immediately after incidents, increasing the
accuracy of information.
SmartMOBILE Functions
• Integrates with CAD and RMS
• E-mail and paging from car-to-car and from car-to-CAD.
• Queries include:
o Vehicle by tag number or VIN
o Names through State/NCIC databases
o Boat by registration or identification number
o Persons by name, age, date of birth, or Social Security Number
�.
�TS � � �� Proposal Response Page 40
America``�
Putnam County Sheriff's Office RFP Public Safety Software Project
State/NCIC property or firearms
o MBI
o Local warrants and reports
o MNI
o Call history
• Quick keys for rapid citation entry.
• Quickly create multiple citations for a single incident.
• Use driver's license and vehicle queries to complete a citation.
• Demographic data capture each time an officer makes contact with the public.
• Users view offense reports, field interviews, and trespass warnings from their vehicles.
• Allows supervisory approval of offense reports in patrol cars.
• Users view live CAD calls, with automatic updates to CAD information; no user intervention is
needed.
• MCTs are able to run on any communications platform.
• Optional self-dispatching function allows officers to indicate they are on or off duty, en route, or
on scene. Officers may also create and close calis.
Message Switch Communication
CTS provides agencies the ability for certified personnel to access the federal, state, and local criminal
justice information system databases (NCIC/NLETS/C11S) via our Message Switch and Gateway
components. The Message Switch allows for a variety of wired and wireless data delivery systems to
interface with data sources. Messages are transmitted between the RMS clients or wireless MCTs and
handheld devices and the records server using the Message Switch.
All criminal justice information systems are message-based protocols. The federal, state, and local
systems are all different, and in general, incompatible. The message switch CIC Gateway component
provides agencies with the capability to query local, state, and federal criminal justice information
systems.
For example, when a user logs in, the login request is transmitted from the MCT to the switch. The
switch parses the message and processes the request. If the user has access to the MCT, the
administrative gateway creates a message in the Transmit Queue indicating that permission is granted.
This outgoing message is sent to the vehicle via the switch. Gateways include the Master Name Index,
Administrative, Master Business Index, Arrest, Offense, Field Interview, Trespass Warnings, CAD
(Dispatch), CAD event, and Crime Information Center (CIC).
Once the user is logged in, they may process a query by calling up the necessary query screen (Name,
Tag, Article, etc.), filling in the required information, and sending the query to the message switch. The
query is then routed to the CIC Gateway, which automatically routes the appropriate query message to
one or multiple sites. The CIC Gateway is also capable of providing automatic data mining features. For
example, when a license plate query returns, the CIC Gateway may be programmed to automatically run
the registered owner through DMV and for NCIC/CJIS Wants and Warrants with no further action
required on the part of the officer. A single query may also be routed to other agencies via a server-to-
server bridge, allowing local agencies to do automated data sharing.
�TS ��'��'• Proposal Response Page 41
America
Putnam County Sheriff's Office RFP Public Safety Software Project
� �, SmartJAIL provides a flexible, turnkey jail management and inmate tracking
Smart _� solution which supports a single facility jail or an expanded multiple facility
`'*''� system.
SmartJAIL offers a paperless solution whereby signatures can be captured electronically for inmate
specific reports, forms and transaction receipts. Users can attach files of virtually any type to an inmate's
record, even after an inmate is released. Handheld devices and Mobile PC capability enable corrections
officers to use the SmartJAIL solution anywhere in the jail facility.
SmartJAIL provides users with an additive point classification system based upon a model developed by
Dr. lames Austin, President of the 1FA Institute in Washington, D.C. which works in partnership with
federal, state, and local government agencies, and philanthropic foundations to evaluate criminal justice
practices and design research-based policy solutions. This classification system is recognized by NIC.
The SmartJAIL system shares current and complete information among all authorized users, which saves
time and eliminates errors by providing easily accessible information from other integrated modules and
keeping corrections officers informed of an inmate's location at all times.
SmartJAIL integrates with the SmartRMS Master Name Index (MNI) and Arrest Reports applications,
which drastically speeds up the booking process by eliminating redundant data entry. The system
supports cell assignments and tracks inmate movements, activities, and events. SmartJAIL also accounts
for personal property, mug shots, visitors, inmate accounts, and includes historical bookings. Numerous
reports are provided for state and federal agencies, including the Social Security Administration and INS
Report.
, cw � :,1 . . :�rur,m� o.+a ��ev i a. ,3 r+e
��;_�.�.��.v���i�di�so�.:.��; �.,.,...e•....,,..�M�.,, Jail eooking provides manysearch
��� . -�w,,,,� ��°"A options including by partial name,
w f.
, — �n�wil
_ -- alias, booking number, Social
��.a,. r —� ' -
„, � � ,,. ���,
-- -- - - ---- - - _ Security Number, inmate location
d�.�.. � „: .,,....
, _� �m', _'�__ within the facility, booking
,,,, ,_, < . _
date/time, and demographic
information, among other options.
inmate records nre co!or coded to
ind�caie the rype nf inmate-
�' r� �-•-n. -...t . - ����iff�l i ��
�
� � _ ... . rr, �,_ �
�. _
_—_ _.._ _. , ...,,
.. _ _ . - — _ _ F �n, L ��. .
_ b �, , '� b �...,-. Yi .� ,. 7t.:u, � v,.M, / F-,.e-.iz.a-„
_. :__.__. ,.__. _ .
�v,..:�.. ._—.'. ___.--
o=-
. _... . . ___ _. . . ._ � . . _ �.
� �.., N, � ,�- u,:
cS
r, �� ��t; r, ±ne �r,mate booking record is a "'
�.�, .M.
;, �..�e�: - � e
organized by tabs al(owing the user immediate M� F�� >,•���-�
= •: �
access [o a wide variety of information for the :�� .�
inmate, including general information, ;, �
�,_ o��r
property, medicol detoils, dassification, •_. „ .� . ��_
��
�.o.,�. � .� ,.,r
visitors, cases, sentencing information, � ..
-- -
inciden[s, mavements, release information, -���.�• - _ _ �--�•
_ ----.
related officer logs, attachments, victims, and
special requirements.
� � ��� 1.
- ���
�� "��
��� � ,��,� Proposal Response Page 42
America``~
Putnam County Sheriff's Office RFP Public Safety Software Project
SmartADMIN
The SmartADMIN suite consists of applications for access management and configuration of the system
as well as several modules that perform administrative type functions. The access management and
configuration systems allow for a single point of system wide access and configuration control.
SmartADMiN is made up of the following modufes:
• Employee Master File - Used for Personnel Management, the Employee Master File tracks and
records personnel information and plays an integral role in the entire suite. SmartRMS, SmartMCT,
and the administrative modules use information from the Employee Master File to assign officers to
reports and other records and to identify personnel and equipment. In addition, security profiles for
each employee are created in this application. Paging and ID Cards are also supported in the
Employee Master File.
• Issued Property Management - Issued Property functions as a complete quartermaster program
that records and manages information about equipment used by an agency. The system generates a
unique identifying number for each item. Purchase and warranty informat+on, inspection,
expiration, and unit or employee assignment can be recorded for each item. Employee Master File
records are used to assign equipment to specific employees.
• Fleet Management - Fleet Management is used to record and manage information about every
vehicle used by an agency. This module records information about new and used fleet vehicles,
including purchase and warranty information, scheduled maintenance, fuel purchases, and
equipment assigned to a vehicle. Fleet Management also tracks the person or unit to which a vehicle
is assigned. Employee Master File records are used to assign equipment to specific employees.
• Employee Training - The Training module tracks and record information about employees' training,
educational backgrounds, certification, and experience. Training records are maintained to ensure
that agency employees remain current in their training requirements. Employee Master File records
are used to track this information.
�TS ��;�•� Proposal Response Page 43
America
Putnam County Sheriff's Office RFP Public Safety Software Project
Attachment 4 — Implementation Plan
As required by the RFP Questionnaire, Implementation, item 4, the implementation work plan is
included on the following pages. The actual project plan begins on page 53.
Software Integration and Installation Plan
The CTS America software suite is a fully integrated solution. All third party tools and/or interfaces to
third party devices have been thoroughly vetted as part of our product development and testing
process. Any new data exchanges (interfaces) will be created in collaboration with the appropriate third
party vendor and certified as Accepted by that vendor. The Implementation Plan defines these
integration points and the timeline for interface installations (see Phase 3— Implementation Phase of
the Project Plan).
System Design and Implementation Plan
CTS will assign a Project Manager to serve as the single point of contact for managing successful design
review, implementation of the SmartCOP software modules, interfaces, and database conversion, and
also including dissemination of pertinent information and tasks to the County.
CTS assigns a project manager to lead a project and then empowers that person to make the necessary
decisions to ensure a successful project. As such, the project manager has the ability and authority to
obtain the necessary resources as needed. In other words, should the project manager determine that
additional resources are required to complete a certain portion of the project, he/she has the necessary
authority to acquire those resources.
CTS highly recommends the County assign a Project Champion who is knowledgeable in law
enforcement as well as the agency's business rules and workftow. In our past experience, a Project
Champion is a key ingredient to the project's success. Secondly, CTS recommends the County assign an
Information Technology Champion to serve as the technical contact / liaison for the duration of the
project. Again, based on past experience, we have found these two Champions can handle the majority,
if not all, of the necessary agency tasks required for the project. In the event that either Champion
needs assistance, they have the ability and authority to delegate in the agency accordingly.
A CTS project manager (PM) will be assigned to work closely with the County and to schedule CTS
staffing resources for the different phases of the project as illustrated below:
Project Manager
installation Integretion Data Cbnversion Training
Resaurces Resources Resources Resources
CTS is proposing a Commercial-Off-The-Shelf (COTS) solution. We continuously refine the design and
functionality of our application suite. Our years of experience and our implementations in numerous,
comparable agencies ensure that Putnam County will receive the benefit of a proven design, thoroughly
tested in real-life scenarios. The key to our solution is its configurability. The design process, then, is
actually encompassed in two tasks common to each module: Business Process & SOP Discussions, and
Validate Configuration.
During the Process & SOP Discussions, we will work closely with your staff to identify your current
business rules, any processes or procedures you have identified for improvement, and together we will
CTS ��� P��� Proposal Response Page 44
� a �:
America'`�
Putnam County Sheriff's Office RFP Public Safety Software Project
map your workflow to our system(s). This is an excellent opportunity for you to implement the best
practices and improvements your team has identified.
Once the modules have been configured, you wi{{ have the opportunity to review, validate, and accept
the configuration. Because your team has been involved in the up-front discussions, trained on the use
of the configuration tools, and performed the validation, they will be thoroughly versed in the design as
configured for your environment
Detailed Test Plan
For each module implemented, your agency will be provided a feature sheet of the major Test Sections.
A brief description of the functionality and a method for testing (i.e., Take this Action... Verify this
Information) are outlined. This testing is part of the Validate Configuration task for each module (see
Implementation Plan Phase 1— Preparation of the Project Plan). Below is a brief sample:
est Displaying menus and drop down lists
Subject/Description
User must be logged into the CAD application. In some instances, user must have the authority to
use some of the functions. If not, these features will appear disabled or may be hidden.
ake this action: Verify this information Circfe Score
1. Log in to the CAD Application accepts Login ID and password. Pass / Fail
application. Application will display the initialization progress bar.
Application will open to the Call/Unit Status screen.
2. Locate the menu bar at User should see the following selections: Pass J Fail
the top of the Cail . File
Status screen. . View
. Zone
• Agencies
• LookUp
• StationAlarms
• Help
• Incident Windows (grayed out)
3. Click one of the The menu option (i.e. File, View, StationAlarms, Help) will Pass / Fail
options from the menu display a list of functions.
bar.
4. From the command The "Call/lncident" screen will open. Pass / Fail
line, type "I" to create
an incident.
5. Enter a location and Field accepts data entered. Pass / Fail
geo-validate. List of possible locations will display.
6. Select location of Location information populates the fields. Pass / Fail
interest.
C�� ��� r�; Proposal Response Page 45
� ��
America``�
Putnam County Sheriff's Office RFP Public Safety Software Project
7. Click any of the two Drop down is indicated by an arrow. Pass / Fai{
drop downs (i.e. Wilf display a iist of options to choose from.
Complaint or Status of
Call) on the screen.
Detailed Training Plan
Prior to implementation, each end-user and administrator will undergo comprehensive, hands-on
training for each software application they will use or administer. CTS will work with the customer
agency in the training review process to refine, enhance or modify proposed training in order to meet
the customer's needs within the parameters of the contract.
To minimize the interference with work schedules, CTS provides on-site training for customer agencies
utilizing the agency's training facilities. This facilitates training for all employees and eliminates the need
for travel, while offering flexibility to accommodate shift schedules.
Agencies are encouraged to provide a classroom computer lab environment that will accommodate 10
to 25 students based on their specific needs. The computer lab environment allows students to
experience hands-on learning for the hardware and data specific to their agency. Live, hands-on learning
has been proven to enhance the implementation process.
CTS will provide a lead trainer for all training courses. Training courses with 10 or more students will
incorporate an additional trainer per 10 students for a total trainer student ratio of one trainer per 10
students.
The plan includes the following:
. Functional user training on each application (system operation)
• Operational training on system orientation and familiarization, including user-configurable
settings and preferences
• Administrator training on system maintenance utilities, hardware operation, security concepts,
system features, backup procedures and failure mode procedures
. Application software features and integration with other applications
• Ad hoc report generation and data query
• User definition and maintenance
. Security definition and management
• System operation recovery
• Backup creation and maintenance
. lnstallation and re-location of workstations
• Operation and maintenance of printing devices
CTS is committed to providing continued training and training assistance to customer agencies after
implementation. To accomplish this, CTS will provide product release bulletins or training bulletins that
define changes or enhancements to the affected products. Additionally, help files are updated with
each software release and contain all the latest enhancements and features. If this documentation is not
sufficient to accomplish the needed training, CTS offers online web-based training and additional on-site
user training for advanced product functionality. Additional training must be mutually agreed upon and
is based on pre-defined or negotiated contractual obligations.
� Proposal Response Page 46
�TS �� °
America'
Putnam County Sheriff's Office RFP Public Safety Software Project
Training Class Description
• All CTS training classes emphasize hands-on learning in a classroom setting.
• Core application training should be conducted from either a training server established by the
agency or the operational server networked to the computer lab environment specified for
training.
• MCT training should be conducted using the agency's laptop computers/mobile data terminals
that will be used by the end users.
• With the exception of the System Administrator training, each class can accommodate from 10
to 25 participants.
• It is recommended no more than 10 students attend the System Administrator class.
• Software user manuals will be provided, in digital format, to the customer agency prior to
training for printing and class distribution.
• Attendees will be required to sign in at the beginning of each class to verify attendance.
• Trainers will conduct training in three parts:
1. Interactive demonstration and lecture as the student follows along.
2. Discussion and case studies.
3. Scenario based practicum, requiring the student to successfully demonstrate software
functionality.
• Successful completion of the scenario based practicum will be documented by the trainers for
each student to show successful completion of training.
• Classes will be 50 minute segments with a 10 minute break, unless another format is requested
by the agency.
• Course critiques will be provided to each student at the end of the training course in order to
receive feedback from students. These critiques will be utilized to improve instruction for future
classes and validate current training techniques.
C TC � Proposal Response Page 47
� .�
America
Putnam County Sheriff's Office RFP Public Safety Software Project
Training Class Overviews
SmartADMIN System Administrator Training
Participants Key Topics
• IT Personnel • Using SmartADMIN
• Agency Administrators • CAD Configuration
• Master Configuration
� Employee Master File
• Charge Configuration File
• Message Switch Admin
• Range Configuration (Citations)
• SmartReports
• UCR
Targeted Participant Targeted Topics
• IT Personnel • SQL Database structure
• Working Directories
• System .INI files
• Device network configuration
• System maintenance requirements
• Message switch administration
• IT Personnel • Master Configuration Module
• Agency Administrators • Agency and Filter creation
• Master Lists
• IT Personnel • Charge configuration Module
• Agency Administrators • UCR/N�BRS Codes
• Records Managers/UCR • Statute Tables
• IT Personnel • Employee Master File Entry
• Agency Administrators • User access/Role assignment
• Personnel Managers • Agency/Unit Assignment
CTS �� ProposalResponse Page 48
��� �'F
America'
Putnam County Sheriff's Office RFP Public Safety Software Project
SmartADMIN System User Training
Participants Key Topics
• Agency Administrators • Employee Master
• Records Clerks/Supervisors • Issued Property
• Civil C(erks /Supervisors . Training
• Garage Supervisors • Fleet Maintenance
• Personnel Clerks/Supervisors • Civil
• Training Personnel • Charge Configuration File
• MNI Merge
Targeted Participant Targeted Topics
• Personnel Clerks/Supervisors • Employee Master File Data Entry
• Working with Agency/Unit Assignments
• Creating lD Cards
• Assigning Unit Numbers
• Issued Property Entry
. Assignment of Property to Employees
• Running Reports
• Personnel Clerks/Supervisors • Training Module Configuration
• Training Personnel • Training Data Entry
• Creating Courses
• Enrolling Students in Courses
• Monitoring Salary Incentive and Mandatory Retraining
Requirements
• Garage Supervisors • Fleet Maintenance Configuration
• Fleet Maintenance Data Entry
• Maintaining Maintenance Records
• Entering Gas Receipts
• Running Maintenance Reports
• Civil Clerks/Supervisors • Civil Configuration
• Civil Data Entry
• Entering Civil Process
• Entering Levies
• Assigning and Printing Deputy Worksheets
• Running reports
RMS Records Management System Training (Sworn and Non-Sworn)
All Participants Key Topics
. Records Clerks • CAD Overview
. Records Supervisors • Master Name Index
• Police Officers • Master Business Index
• Police Detectives • Offense Reports
• Police Supervisors • Arrests
. Public Information Officers • Case Management
• Crime Analysts • Field Interview
• Trespass Warning
C�� ��� ,�; Proposal Response Page 49
��, '"""'
America'`�
Putnam County Sheriff's Office RFP Public Safety Software Project
RMS Records Management System Training (Sworn and Non-Sworn)
• Uniform Citation Management
• Pawn Transactions and Pawn Hits
• Evidence
• Master Name Merge
• UCR/IBRS
• Permits and Registration
Targeted Participant Targeted Topics
• Records c�erk/supervisor • Record approval process
• Document filing and retrieval
• Document printing
• Archiving
• Records Maintenance Functions
• Report Analysts • Database concepts
• Report generation mechanisms
• Geo-file/MSAG maintenance
• Clerical Staff • Records creation and update functions
• Report generation
• Police Officer/Detective • Inquiry functions
• Hazards file utilization
• Specific investigational maintenance functions
• Police/Detective supervisor • Activity reporting functions
• Personnel scheduling functions
• Report generation functions
• Data analysis reporting functions
• Records retrieval
• Report approval process
Computer Aided Dispatch (CAD)
All Participants Key Topics
• CAD End Users • Viewing Logs
• Call Takers • Sending Messages
• Dispatchers • Managing Units
• Dispatch Supervisors • Entering Calls
• Using Quick Incident Entry
• Reviewing Call Detail Records
• Reviewing Maps
• Running CIC Queries
• Using Other CAD features
• Sending Alarms
C �C ���'` Proposal Response Page 50
Amer�ca"`�
Putnam County Sheriff's Office RFP Public Safety Software Project
Computer Aided Dispatch (CAD)
Targeted Participants Targeted Topics
• Call Takers • Enhanced 9-1-1 ANI/ALI information display and input
• Dispatchers • Incident creation codes/procedures
• Dispatch Supervisors • Incident status display
• Routing recommendation and override
• Informational query
• TDD display �nd operation
• Position routing
• Tactical map display
• Dispatchers • Incident status display and select
• Unit status display, recommendation, and override
• Status update
• Informational query
• Dispatcher Supervisors • Topics included for Call Taker and Dispatcher functions
plus the additional topics:
o Operational parameter maintenance
o Supervisor monitor and override functions
o Failure mode recognition and corrections
o Course content specific to Report analysts:
o Database concepts, including conversion
o Report generation mechanisms
o Records creation and update functions
o Geo-file/MSAG maintenance
o Course content specific to System administrators:
o Security concepts
o System features
o User definition and maintenance
o Monitor functions and reports
o Backup procedures
o Failure mode procedures
Mobile Computer Terminal (MCT�
All Participants Key Topics
• MCT End Users • Overall Operation of the MCT
• Police Patrol Officers • Sys Configurations (Client)
• Police Patrol Supervisors • CIC (State/NCIC)
• Police Detectives • Searching for Data
• Police Detective Supervisors • RMS Functions
• Admin Functions
• Global Positioning Sys/Mapping
• CAD Functions
• MCT Messages
• Voice Commands
• Mobile Traffic Citations
• Mobile Offense Reports
C �� ����� Proposal Response Page 51
America
Putnam County Sheriff's Office RFP Public Safety Software Project
• Mobile Arrest Reports
• Mobile Traffic Crash
• Mobile Field Interviews
• Traffic Stop Data Report
Mobile Traffic Crash/Diagramming Software
All Participants Key Topics
• MCT End Users • Traffic Crash
• Police Patrol Officers • CrashZone Diagramming
• Police Patrol Supervisors • Mobile Traffic Citations
Follow-up and Evaluation Plan
For a period of 90 days after GoLive! for each module, the Project Manager will provide assistance
regarding configuration issues, escalation of support desk calls, and communicate the status of all
contractual requirements. Additionally, you will be given the opportunity to submit a Customer
Satisfaction Survey detailing your experience throughout the process. Our goal is a well-satisfied Agency
that has no reservations in providing future referrals for CTS Products, our Process, and our People.
C TC ���� Proposal Response Page 52
��
America
Putnam County Sheriffs Office - RFP Response
ID Task Name Duration Start Finish Resource Names
W
' Putnam County 204 days Fri 1/1/10 Wed 10/13/10
2 Contract Signed 0 days Fri 1/1/10 Fri 1/1/10 Putnam County/CTS
3 Project Kickoff 1 day Pri 1/1/10 Fri 1/1/10 Putnam County/CTS
4 SOW 5 days Fri 1/1/10 Thu 1/7/10 CTS
5 Assign an Overall System Administrator 0 days Thu 1/7/10 Thu 1/7/10 Putnam County
6 Assign an Overall Project Manager 0 days Thu 1/7/10 Thu 1/7/10 Putnam County
� Phase 1- Preparation Phase 132 days Fri 1/8/10 Mon 7/12/10
�� 8 �� Hardware & Nelwork Preparation - Putnam Responsibility 124 days Fri 1/8/10 Wed 6/30/10 Putnam County
9 Provide CTS with Access to Nelwork 8 Servers 1 day Thu 7/1/10 Thu 7/1/10 Putnam County
10 �� System Preparetion Review/Confirmation 1 day Fri 7!2/10 Fri 7/2/10 CTS
11 Data Conversion 132 days Fri 1/8/10 Mon 7/12/10
12 Provide dump of Putnam dala for conversion 3 days Fri 1/8/10 Tue 1/12/10 Putnam County
13 Provide data mapping document 10 days Wed 1/13/10 Tue 1/26/10 CTS
14 Approve data mapping document 10 days Wed 1/27/10 Tue 2/9/10 Putnam County
15 Convert data 109 days Wed 2/10/70 Mon 7/12/10
16 Convert JAIL 30 days Wed 2/10/10 Tue 3/23/10 CTS
17 Conver[ CAD 30 days Wed 4/21/10 Tue 6/1/10 CTS
18 ConveA RMS 30 days Tue 6!1/10 Mon 7/12/10 CTS
19 Phase 2- Configuration Phase 136 days Fri 111I10 Fri 7/9/10
20 Deliver databases and applications 5 days Fri 1/1/10 Thu 1/7/10 CTS
21 Administretive Configuration 12 days Fri 1/22N0 Mon 2/8/10
22 Configuration Training 1 day Fri 1(22/10 Fri 1/22/10 CTS
�� 23 � Enter all Employees into System (Employee Mgr & Security Mgr) 3 days Mon 1/25/10 Wed 1/27/10 Putnam County/CTS
24 Master & Charge Configurations 3 days Thu 1/28/10 Mon 2/1/10 Putnam County/CTS
25 Validate Administrative Configuration 5 days Tue 2/2/10 Mon 2/8/10 Putnam County
26 Jail Configuration 56 days Mon 2/1/10 Tue 4/20/10
27 Assign Putnam Jail Champion 0 days Mon 2/1/10 Mon 2/1/10 Putnam County/CTS
28 Business Process 8 SOP Discussions 3 days Tue 2/9/10 Thu 2/11/10 Putnam Counly/CTS
29 Configuration Training 1 day Fri 2/12/10 Fri 2/12/10 CTS
30 Configure Jail 3 days Mon 2/15/10 Wed 2/17/10 Putnam County/CTS
31 Review Master & Charge Configurations 3 days Thu 2/18/10 Mon 2/22/10 Putnam County
Task - Milestone ♦ Extemal Tasks � � . ,� .
Project Putnam Sheriffs Office - RFP Split Summary ^ Extemal Milestone �
Date: Tue 8/1 B/09
Progress - Project Summary ' °'�"� Deadline v
Page 1
Putnam County Sheriff s Office - RFP Response
ID Task Name Duration Start Finish Resource Names
W
32 Validate Jail - Converted Data 15 days Wed 3/24/10 Tue 4/13/10 Putnam Counly
33 Validale Jail Configuration 5 days Wed 4/14/10 Tue 4/20/10 Putnam County
34 CAD Configuretion 29 days Tue 4/20N0 Mon 5/31N0
35 Assign Putnam CAD Champion 0 days Tue 4/20/10 Tue 4/20/10 Putnam County
36 Business Process & SOP Discussions 3 days Wed 4l21/10 Fri 4/23/10 Putnam County/CTS
37 Provide GIS Files to CTS 7 days Mon 4/26/10 Tue 5/4/10 Putnam County
38 Generate GEO 10 days Wed 5/5/10 Tue 5/18/10 CTS
39 Provide Spec Doc for ALI data feed 5 days Wed 4/21/10 Tue 4/27/10 Putnam County
40 Configuration Training 1 day Wed 4/21/10 Wed 4/21/10 CTS
41 Configure CAD 8 days Thu 4/22/10 Mon 5/3/10 Putnam County/CTS
42 Validate CAD - Converted Data 15 days Tue 5/4/10 Mon 5/24/10 Putnam County
43 Validate CAD Configuration 5 days Tue 5/25/10 Mon 5/31/10 Putnam County
44 RMS Configuration 29 days Mon 5/37/10 Fri 7/9/10
45 Assign Putnam RMS Champion 0 days Mon 5/31/10 Mon 5/31/10 Putnam County
46 Business Process & SOP Discussions 3 days Tue 6/1/10 Thu 6/3/10 Putnam County(CTS
47 Configuration Training 1 day Fri 6/4/10 Fri 6/4/10 CTS
48 Review RMS Forms 1 day Mon 6/7l10 Mon 6/7/10 PuMam County/CTS
49 Configure report routing structure (workFlow/approvals) 4 days Tue 6/8/10 Fri 6/11/10 Putnam County/CTS
50 Validate RMS - Converted Data 15 days Mon 6/14/10 Fri 7/2/10 Putnam County
51 Validate RMS Configuration 5 days Mon 7/5/10 Fri 7/9/10 Putnam County
5z Phase 3- Implementation Phase 121 days Tue 4120/10 Wed 10I6110
53 ,IAIL Implementation 11 days Tue 4/20/10 Wed 5/5/10
54 Install/Configure & Test External Interfaces 5 days Tue 4/20/10 Tue 4/27/10
55 Identix (Live Scan) 5 days Wed 4/21/10 Tue 4/27/10 CTS
56 Keefe 5 days Wed 4/21/10 Tue 4/27/10 CTS
57 VINES 5 days Wed 4/21/10 Tue 4/27/10 CTS
58 Inmate Phone Interface 5 days Wed 4/21/10 Tue 4/27/10 CTS
59 Schedule Third Party Interface Vendors for Go Live 0 days Tue 4/20/10 Tue 4/20/10 CTS
60 User Training 3 days Wed 4/28/10 Fri 4/30/10 Putnam Counly/CTS
61 Go Live 2 days Mon 5/3/10 Wed 5/5/10
62 Activate Interfaces 0 days Mon 5/3/10 Mon 5/3/10 CTS
Task - Milestone ♦ Extemal Tasks _._. .. ., .._. _.... ,_ �
Project: Putnam Sheriffs Office - RFP Split ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Summary ^ Extemal Milestone �
Date: Tue 8/18/09 ^
Progress - Project Summary °�'`°• °' Deadline t j
Page 2
Putnam County Sheriffs Office - RFP Response
ID Task Name Duration StaR Finish Resource Names
W
63 Final Data Dump of Legacy Jail data for conversion 0 days Mon 5/3/10 Mon 5/3/10 Putnam County/CTS
64 Convert Final Data Cut 1 day Wed 5/5/10 Wed 5/5/10 CTS
65 JMS Implementation Complete 0 days Wed 5/5/10 Wed 5/5/10
66 CAD Implementation 36 days Fri 517110 Fri 6/25/10
67 Preparation 5 days Fri 5l7/70 Thu 5/13/10
68 ORIs/Mnemonics for CAD workstations 5 days Fri 5/7/10 Thu 5l13/10 Putnam County
69 Mapping Configuration 5 days Fri 5/7N0 Thu 5N3/10
70 Order CADGIS Licenses 2 days Fri 5!7/10 Mon 5/10/10 CTS
71 Creale BW File (Map Layers) 5 days Fri 5/7/10 Thu 5/13/10 CTS
72 Install CADGIS and Maps 3 days Fri 5/7/10 Tue 5/11/10 CTS
73 Install/Configure & Test External Interfaces 5 days Fri 5/7N0 Thu 5/73/10
74 ANI/ALI Configuration 5 days Fri 5/7/10 Thu 5/13/10
75 Provide AN�/ALI feed with serial connection lo server 5 days Fri 5/7/10 Thu 5/13/10 Putnam County
76 Configure 911 Interface 3 days Fri 5/7/10 Tue 5/11/10 CTS
77 CIC Interface 3 days Fri 5/7N0 Tue 5/17/10
78 Order ConnectClC Licenses 3 days Fri 5/7/10 Tue 5/11/10 CTS
79 Configure CAD Workstations 1 day Fri 5/7/10 Fri 5/7/10 CTS
80 User Training 3 days Thu 6/17/10 Mon 6/21/10 Putnam County/CTS
81 Go Live 1 day Tue 6/22/70 Wed 6/23/10
82 Activate Interfaces 0 days Tue 6/22/10 Tue 6/22/10 CTS
83 Final Data Dump from Legacy CAD System 1 day Wed 6/23/10 Wed 6/23/10 Putnam County
84 Comert Final Data Cut 1 day Fri 6/25/10 Fri 6/25/10 CTS
85 CAD Implementation Complete 0 days Fri 6/25/10 Fri 6/25/10
es RMS/Mobiles Implementation 59 days Fri 7/16/10 Wed 10/6/10
87 Mobile Preparetion & Configuretion 45 days Fri 7I16/70 Thu 9N6110
88 Procure Items 30 days Fri 7/16I10 Thu 8126/10
89 Laptops & Mounts for Vehicles 30 days Fri 7/16/10 Thu 8/26/10 Putnam County
90 GPS Devices 30 days Fri 7/16/10 Thu 8/26/10 Putnam County
91 VPN or some means to access the network 30 days Fri 7/16/10 Thu 8/26/10 Putnam County
92 CTS Provide MCT Build Disk 30 days Fri 7/16/10 Thu 8/26/10 CTS
93 Setup COMM box with IIS 30 days Fri 7/16/10 Thu 8/26/10 Putnam Coun[y
Task - Milestone ♦ Extemal Tasks . _. _ ..
ProjecC Putnam Sheriff's Office - RFP Splil Summary � External Milestone �
Date: Tue 8/18/09
Progress - Project Summary "��• `'�`�� Deadline �
Page 3
Putnam County SherifPs Office - RFP Response
ID Task Name Duration Start Finish Resource Names
W
94 Inslall the MCT Updater on the COMM box 30 days Fri 7/16/10 Thu 8/26/10 CTS
95 Install Instance of MCT on Server for Testing 30 days Fn 7/16/10 Thu 8/26/10 CTS
96 Order ORIs/Mnemonics 30 days Fri 7/16/10 Thu 8/26/10 Putnam County
97 Install/Configure MCT (Training) 2 days Fri 8/27/10 Mon 8/30l10 CTS
98 MCT Admin/Switch Training 1 day Fri 8l27/10 Fri 8/27/10 CTS
99 MCT Installed on all Computers 14 days Mon 8/30/10 Thu 9/16/10 Putnam County
100 RMS & MCT User Training & Go Live 14 days Fri 9/17N0 Wed 10/6N0
101 RMS User Training 3 days Fri 9/17/10 Tue 9/21/10 Putnam County/CTS
102 MCT User Training 10 days Wed 9/22/10 Tue 10/5/10 Putnam County/CTS
103 Go Live 1 day Wed 10/6/10 Wed 10/6/10 Putnam County/CTS
104 RMS/MCT Implementation Complete 0 days Wed 10/6/10 Wed 10/6/10
�05 phase 4- Project Closure 5 days Wed 10/6/10 Wed 10/13I10
106 Contract Closure 0 days Wed 10/13/10 Wed 10/13/10 Putnam County/CTS
�107 Transition to Technical Support 0 days Wed 10/6/10 Wed 10/6/10 Putnam CountylCTS
,oa putnam County Project Complete 0 days Wed 10/13/10 Wed 70/13/10
Task - Milestone . Exlernal Tasks ��' ,
Project Putnam Sheriffs Office - RFP Split _, Summary ^ Extemal Milestone �a
Date: Tue 8/18/09
: r a�.°:-: ' I
Progress - Project Summary Deadline v
Page 4
Putnam County Sheriff's Office RFP Public Safety Software Project
Attachment 5— Software Warranty, Maintenance &
Support Agreement
As indicated in our response to the Questionnaire, Enhancements and Upgrades, item 1, a sample copy
of our Software Warranty, Maintenance & Support Agreement is included on the following pages.
SOFTWARE WARRANTY, MAINTENANCE AND SUPPORT AGREEMENT
THIS AGREEMENT is made as of this day of 20 , by and between
SmartCOP, Inc. (d/b/a CTS America) ("Licensor"), having its principal place of business at 270 North
Palafox Street, Pensacola, Florida 32502, and the ("Licensee"), with its
principal place of operation at
WHEREAS, Licensor has the exclusive right to license the public safety software suite known as
SmartCOPT"^, a comprehensive, integrated software product suite designed to provide Computer Aided
Dispatch, Mobile Data Computer Systems, Record Management Systems, Case Management Systems,
Jail Management Systems, Civil Enforcement, and Administrative Programs.
WHEREAS, Pursuant to the RFP# , Licensor has agreed to provide Licensee a
nonexclusive and non-transferable license to use and configure the following software modules for
Licensee's internal operations:
(collectively "Software Products"), subject to the terms and
conditions set forth in this Agreement.
WHEREAS, Licensee has requested Licensor to provide warranty, maintenance and support services on
the Software Products.
NOW, THEREFORE, Licensor and Licensee agree as follows:
1. Warranty, Maintenance and Support Services. Licensor agrees to provide Licensee with
commercially reasonable efforts to maintain the Software Products in an operable condition according to
the specifications contained in Licensor's response to RFP , and to make available to
Licensee updates to the Software Products that incorporate any new features or enhancements to the
licensed Software Products made generally available to Licensor's other customers ("Updates"). More
specifically, Licensor agrees to provide Licensee warranty, maintenance and support services consistent
with the following:
Warranty:
During the warranty period, the equipment and software furnished by CTS-SmartCOP, or any of
its subcontractors, pursuant to RFP # will operate under normal use and service
as a complete system, which system shall perform in accordance with the RFP and CTS-
SmartCOP's response thereto, with all exceptions agreed to by the State.
��� �� �•y. Proposal Response Page 57
America°`��'
Putnam County Sheriff's Office RFP Public Safety Software Project
All equipment and software furnished by CTS-SmartCOP or any of its subcontractors pursuant to
RFP # will be warranted free from defects in material, functionality and
workmanship, and shall conform to the RFP and CTS-SmartCOP's response thereto, with all
exceptions agreed to by the City. In the event any such defects in equipment, software, or
services become evident within the warranty period, CTS-SmartCOP shall correct the defect at
the State's option by (1) repairing any defective component of the equipment; (2) otherwise
correcting any reproducible and/or recurring software defects; or (3) redoing the faulty services.
During the warranty period, CTS-SmartCOP is responsible for all charges incurred in returning
defective parts to CTS-SmartCOP, its subcontractor or suppliers, and in shipping repaired or
replacement parts to the State. Labar to perform wananty services will be provided at no charge
during the warranty period.
CTS-SmartCOP will obtain warranties that its subcontractors and vendors provide in the regular
course of commercial practice, and shall apply the same to the benefit of the City.
Service Maintenance
Any deficiencies found will be reported to CTS-SmartCOP's technical support staf£ CTS-
SmartCOP technical support personnel are available via a toll free number twenty-four (24) hours
a day, seven (7) days a week, 365 days per year, including holidays.
Correcting Deficiencies
CTS-SmartCOP will be responsible for ensuring performance deficiencies are corrected. CTS-
SmartCOP maintains sufficient technical help to support the ongoing operation of the system and
to develop required enhancements.
When a call is received, the CTS-SmartCOP call taker immediately answers and secures all
information necessary to properly evaluate the caller's difficulty. Wherever possible, the call
taker will work with the caller to resolve the issue immediately using our knowledge base of
resolutions. When such resolution is not possible, tbe call taker will escalate the call to Level II
support.
At Level II, a lead engineer determines the severity of the call and assigns it to the appropriate
engineer for resolution. When the call is completed, the engineer will notify the support desk of
the solution and note the solution in the knowledge base. The caller will be notified as to
resolution and any instructions for correcting the problem.
New Service Versions
During the warranty and maintenance phase, continual system review and recommendations for
enhancements are supported. Update releases will be distributed via CD, or installed remotely to
minimize down time. Release Notes accompanying each release will identify corrections and
enhancements made in each software module and any installation instructions as warranted.
C�� ��� � Proposal Response Page 58
�`��,
America'
Putnam County Sheriff's Office RfP Public Safety Software Project
Selection of New Functions (Enhancements)
CTS-SmartCOP welcomes all suggestions for enhancements from agencies and users. All
enhancements will be reviewed and those deemed beneficial to most users will be incorporated
and included in a future release of the software. Users will be notified via telephone or e-mail
when a suggestion will be incorporated into a release and when to expect the release. In addition,
enhancements will be identified in the Release Notes that accompany software updates.
Support Services:
CTS-SmartCOP's support staff is available via a toll-free number 24 hours a day, 7 days a week,
365 days a year for an immediate response. When a call is received, a CTS-SmartCOP call taker
works with agency personnel to immediately resolve errors using our knowledge base of
resolutions. When such resolution is not possible, the call is escalated.
The following outlines CTS-SmartCOP support procedures:
Priorit Level Definition Steps to Resolution
Priority 1- • Total System Failure — 1. A customer support technician will
Urgent Emergency occurs when the system immediately contact the customer
has failed and there is a to acknowledge receipt of the
loss of function or data. issue, and to inform the customer
There is no mutually of CTS-SmartCOP's plan to
agreed upon workaround resolve the issue.
solution. 2. CTS-SmartCOP personnel will
• Issues Affecting Officer begin resolving the issue while
Safety continuously updating the
customer with the status of the
issue.
3. Engineering and support personnel
are permanently assigned to assist
until the problem is resolved.
Priority 2— • Critical System 1. A customer support technician will
High / Non- Component has failed — immediately contact the customer
Emergency occurs when a critical to acknowledge receipt of the
element in the system is issue, and to inform the customer
not functioning but does of CTS' plan to resolve the issue.
not prohibit basic 2. CTS personnel will begin to
operations. Failure causes resolve the issue while
a loss of function or data, continuously updating the customer
but there is a mutually with the status of the issue.
agreed upon workaround. 3. Engineering and support personnel
are permanently assigned to assist
until the problem is resolved.
Priority 3— • Non-critical failure — 1. A customer support technican will
Medium / Non- occurs when a minor immediately contact the customer
Critical problem exists and a to acknowledge receipt of the issue
and to inform the customer of
C �� ���� Proposal Response Page 59
America
Putnam County Sheriff's Office RFP Public Safety Software Project
Priorit Level Definition Steps to Resolution
system component is not CTS' plan to resolve the issue.
functioning but the system 2 CTS personnel will begin to
is useable far the intended resolve the issue and will update
purpose. There normally is the customer as to the status of the
a reasonable workaround
issue.
with a non-critical failure.
3. Engineering and support personnel
• Customer states problem is are permanently assigned to assist
not critical but would like until the problem is resolved.
a fix as soon as possible
4. CTS personnel will inform the
• Non-application related customer as to the delivery date for
issues that have rendered the software patch to resolve the
the system inoperable issue.
Priority 4— • Minor problem or 1. CTS personnel will begin to
Minor inconvenience — occurs resolve the issue and will update
Inconvenience with little or no impact on the customer as to the status of the
services. There is a minor issue.
disruption in the way tasks 2. CTS will inform the customer as to
are performed but the delivery date of the software
workflow is not impacted. patch that will resolve the issue.
Examples include: All future status reports will be
grammar errors, color communicated to the customer via
changes, misspelled words, problem submission reports or
layout, etc. direct customer inquiry via
• Customer states problem telephone.
can be addressed at a later
date.
Priority 5— • Customer requests 1. Determined by CTS product
Enhancement enhancement to system management.
Request functionality.
��►� �._: Proposal Response Page 60
CTS � ���
America'`�
Putnam County Sheriff's Office RFP Public Safety Software Project
2.0 Duration: Licensor will provide Licensee with warranty, maintenance and support services for a
period of one year following installation of the equipment and Software Products. This service is
provided to Licensee as part of the initial license fee quoted by Licensor in its cost proposal to RFP
# . Licensee can extend CTS-SmartCOP's maintenance and support services on an annual
basis after the initial twelve month period, for a period up to five years, by paying the fees quoted by
Licensor in its cost proposal to RFP # . If Licensee fails to make the annual maintenance
and support fee payments, or in the event Licensee materially breaches this Agreement and such breach is
not cured within thirty (30) days of receipt of written notice of breach, Licensor may suspend or cancel
the maintenance and support services.
3A Licensee's Cooperation. If Licensee requests warranty, maintenance or support, Licensee shall
cooperate with Licensor in all aspects of such service in order to facilitate Licensor providing electronic
and onsite assistance to Licensee, including without limitation providing Licensor with information by
telephone, documentation (if necessary), access to Licensee's computer system through high speed
connectivity, and implementation (when feasible).
4.0 Modification. Except as provided for in writing, Licensee shall not modify the equipment or
Software Products. Licensar shall not be responsible for offering warranty, support or maintenance for
Licensee-modified portions of the equipment or Software Products or for portions of the equipment or
Software Products affected by Licensee-modified portions of the Software Products.
5.0 Exclusions. Except as expressly authorized in writing, Licensee shall not:
a. Copy the Software Products;
b. Cause or permit reverse compilation or reverse assembly of all or any portion of the Software
Products;
c. Distribute, rent, lease or transfer to any third party any portion of the Software Products; or
d. Export the Software Products in violation of U.S. Department of Commerce export
administration regulations.
Licensor shall have no obligation to perform warranty, maintenance or support services for: (1)
third party equipment or software not installed by Licensor; (2) any equipment or Software
Products for which maintenance has been performed by a third party not authorized by CTS-
SmartCOP; (3) any equipment or Software Products that have been substantially altered,
damaged or modified by someone other than CTS-SmartCOP or its subcontractors; (4) any
equipment or Software Products which have been damaged as a result of the State's failure to
operate them in accardance with the operating instructions of the manufacturer or software
vendor; (5) failures due to force majeure or exposure to unusual physical or electrical stress; or
(6) failure by the State to back up software and data contained in its system on a regular basis, but
not less than once every day.
6.0 Ownership. Licensee acknowledges that the Software Products shall remain the exclusive property
of Licensor and its successors and assigns. Licensee acknowledges that it has no right to nor interest in the
Software Products other than as expressly granted herein. Licensee shall not remove any identification ar
notices affixed to the Software Products or their packaging. Additionally, no license, right ar interest in any
Licensor trademark, trade name, and service mark is granted hereunder
7.0 Licensee Obligations. Licensee shall protect Licensor's trade secrets and intellectual property,
including without limitation the Sofiware Products, with at least the same degree of care and
confidentiality, but not less than a reasonable standard of care, which Licensee utilizes for Licensee's
trade secrets and intellectual property it does not wish disclosed to the public.
CTS ���'�� Proposal Response Page 61
America
Putnam County Sheriff's Office RFP Public Safety Software Project
S.0 Sublicensing and Assignment Prohibited. Without the prior written consent of Licensor,
Licensee may not transfer, assign or sublicense its rights, duties or obligations under this Agreement to
any person, company or entity, in whole or in part.
9.0 Limitation of Liability. Licensor's total liability for damages related to this Agreement (whether
based in contract, tort, negligence, strict liability or otherwise) shall in no event exceed the maintenance
and support fees paid by Licensee during the twelve (12) month period immediately previous to the event
giving rise to the liability. This limitation of liability includes all claims for losses, damages and/ar
injuries arising in tort, contract, negligence, strict liability or otherwise, including claims, losses, injuries,
or damages arising out of Licensor's negligence or gross negligence.
10.0 Interpretation. The validity and interpretation of this Agreement and the rights and obligations
of the parties hereunder shall be governed by the laws of the State of Florida, without regard to the
principles of conflicts of laws thereof.
IN WITNESS WHEREOF, and intending to be legally bound hereby, the parties hereto have executed
and delivered this Agreement as of the date first above written.
CTS-SmartCOP (Licensee)
By: By:
Printed Name: George K. Stephenson Printed Name:
Title: President & CEO Title:
Date: Date:
� r � Proposal Response Page 62
CTS � ��
America°`�
Putnam County Sheriff's Office RFP Public Safety Software Project
Attachment 6— Finance Company Information
As required by RFP item 2.4, CTS is providing quotes from a finance company that will finance the
project over a five (5) year term with a buyout at the end of the term.
Additionally, CTS will allow the purchase of the proposed software solution over a three (3) year period.
Payments would be 1/3 paid upon contract signing, 1/3 paid 12 months from contract signing, and the
final 1/3 paid 24 months from contract signing. There will be no interest applied to the purchase
amount.
Center Capital, Pensacola, FL
The first quote from Center Capital, Pensacola, FL offers two (2) options. Center Capital used $500,000
as the lease amount. The lease rate factor will remain the same for any dollar amount between
$400,000 and $700,000.
Quote number 1—
Lease amount - $500,000
Lease term — 60 months
Lease payment -$9,167.70 per month, monthly in arrears
Rate factor - .018335
Index — yes, indexed to the 2 year LIBOR/SWAP rate after August 25. Once approved, the rate will
lock in for the full lease term.
Quote number 2 —
Lease amount - $500,000
Lease term — 60 months
Lease payment -$9,276.11 per month, monthly in arrears
Rate factor - .01856
Index — none, rate good until the end of August
Both quotes are for a true tax exempt municipal lease. The Lessee will own the "equipment" at the end
of the lease term. Quote number 1 will adjust up or down, depending on the movement of the
LIBOR/SWAP. Both detailed quotes are included on the following pages.
CTS �����
America"`� Proposal Response Page 63
Putnam County Sheriff's Office RFP Public Safety Software Project
Finance Company Quotes
Center Capital, Pensacola, FL
Putnam County Sheriff — Quote #1
Compound Period: Monthly
Nominal Annual Rate: 3.820 %
CASH FLOW DATA
Event Date Amount Number Period End Date
1 Lease 08/13/2009 500,000.00 1
2 Lease Payment 09/13/2009 9,167.70 60 Monthly 08/13/2014
AMORTIZATION SCHEDULE - Normal Amortization, 360 Day Year
Date Lease Payment Interest Principal Balance
Lease 08/13/2009 500,000.00
1 09/13/2009 9,167.70 1,591.67 7,576.03 492,423.97
2 10/13/2009 9,167.70 1,567.55 7,600.15 484,823.82
3 11/13J2009 9,167.70 1,543.36 7,624.34 477,199.48
4 12/13/2009 9,167.70 1,519.09 7,648.61 469,550.87
2009 Totals 36,670.80 6,221.67 30,449.13
5 01/13/2010 9,167.70 1,494.74 7,672.96 461,877.91
6 02/13/2010 9,167.70 1,470.31 7,697.39 454,180.52
7 03/13/2010 9,167.70 1,445.81 7,721.89 446,458.63
8 04/13/2010 9,167.70 1,421.23 7,746.47 438,712.16
9 OS/13/2010 9,167.70 1,396.57 7,771.13 430,941.03
10 06/13/2010 9,167.70 1,371.83 7,795.87 423,145.16
11 07/13/2010 9,167.70 1,347.01 7,820.69 415,324.47
12 08/13/2010 9,167.70 1,322.12 7,845.58 407,478.89
13 09/13/2010 9,167.70 1,297.14 7,870.56 399,608.33
14 10/13/2010 9,167.70 1,272.09 7,895.61 391,712.72
15 11/13/2010 9,167.70 1,246.95 7,920.75 383,791.97
16 12/13/2010 9,167.70 1,221.74 7,945.96 375,846.01
2010 Totals 110,012.40 16,307.54 93,704.86
17 01/13/2011 9,167.70 1,196.44 7,971.26 367,874.75
18 02/13/2011 9,167.70 1,171.07 7,996.63 359,878.12
19 03/13/2011 9,167.70 1,145.61 8,022.09 351,856.03
20 04/13/2011 9,167.70 1,120.08 8,047.62 343,808.41
21 05/13/2011 9,167.70 1,094.46 8,073.24 335,735.17
22 06/13/2011 9,167.70 1,068.76 8,098.94 327,636.23
23 07/13/2011 9,167.70 1,042.98 8,124.72 319,511.51
24 08/13/2011 9,167.70 1,017.11 8,150.59 311,360.92
25 09/13/2011 9,167.70 991.17 8,176.53 303,184.39
26 10/13/2011 9,167.70 965.14 8,202.56 294,981.83
27 11/13/2011 9,167.70 939.03 8,228.67 286,753.16
�;,.
CTS � ���
ACt'12t'ICd��� Proposal Response Page 64
Putnam County Sheriff's Office RFP Public Safety Software Project
28 12/13/2011 9,167.70 912.83 8,254.87 278,498.29
2011 Totals 110,012.40 12,664.68 97,347.72
29 01/13/2012 9,167.70 886.55 8,281.15 270,217.14
30 02/13/2012 9,167.70 860.19 8,307.51 261,909.63
31 03/13/2012 9,167.70 833.75 8,333.95 253,575.68
32 04/13/2012 9,167.70 807.22 8,360.48 245,215.20
33 05/13/2012 9,167.70 780.60 8,387.10 236,828.10
34 06/13/2012 9,167.70 753.90 8,413.80 228,414.30
35 07/13/2012 9,167.70 727.12 8,440.58 219,973.72
36 08/13/2012 9,167.70 700.25 8,467.45 211,506.27
37 09/13/2012 9,167.70 673.29 8,494.41 203,011.86
38 10/13/2012 9,167.70 646.25 8,521.45 194,490.41
39 11/13/2012 9,167.70 619.13 8,548.57 185,941.84
40 12/13/2012 9,167.70 591.91 8,575.79 177,366.05
2012 Totals 110,012.40 8,880.16 101,132.24
41 01/13/2013 9,167.70 564.62 8,603.08 168,762.97
42 02/13/2013 9,167.70 537.23 8,630.47 160,132.50
43 03/13/2013 9,167.70 509.76 8,657.94 151,474.56
44 04/13/2013 9,167.70 482.19 8,685.51 142,789.05
45 05/13/2013 9,167.70 454.55 8,713.15 134,075.90
46 06/13/2013 9,167.70 426.81 8,740.89 125,335.01
47 07/13/2013 9,167.70 398.98 8,768.72 116,566.29
48 08/13/2013 9,167.70 371.07 8,796.63 107,769.66
49 09/13/2013 9,167.70 343.07 8,824.63 98,945.03
50 10/13/2013 9,167.70 314.98 8,852.72 90,092.31
51 11/13/2013 9,167.70 286.79 8,880.91 81,211.40
52 12/13/2013 9,167.70 258.52 8,909.18 72,302.22
2013 Totals 110,012.40 4,948.57 105,063.83
53 01/13/2014 9,167.70 230.16 8,937.54 63,364.68
54 02/13/2014 9,167.70 201.71 8,965.99 54,398.69
55 03/13/2014 9,167.70 173.17 8,994.53 45,404.16
56 04/13/2014 9,167.70 144.54 9,023.16 36,381.00
57 05/13/2014 9,167.70 115.81 9,051.89 27,329.11
58 06/13/2014 9,167.70 87.00 9,080.70 18,248.41
59 07/13/2014 9,167.70 58.09 9,109.61 9,138.80
60 08/13/2014 9,167.70 28.90 9,138.80 0.00
2014 Totals 73,341.60 1,039.38 72,302.22
Grand Totals 550,062.00 50,062.00 500,000.00
Last interest amount decreased by 0.19 due to rounding.
CTS �����'
America"`� Proposal Response Page 65
Putnam County Sheriff's Office RFP Public Safety Software Project
Capital Center, Pensacola, FL
Putman County Sheriff- Quote #2
Compound Period: Monthly
Nominal Annual Rate: 4.300 %
CASH FLOW DATA
Event Date Amount Number Period End Date
1 Lease 08/13/2009 500,000.00 1
2 Lease Payment 09/13/2009 9,276.11 60 Monthly OS/13/2014
AMORTIZATION SCHEDULE - Normal Amortization, 360 Day Year
Date Lease Payment Interest Principal Balance
Lease 08/13/2009 500,000.00
1 09/13/2009 9,276.11 1,791.67 7,484.44 492,515.56
2 10/13/2009 9,276.11 1,764.85 7,511.26 485,004.30
3 11/13/2009 9,276.11 1,737.93 7,538.18 477,466.12
4 12/13/2009 9,276.11 1,710.92 7,565.19 469,900.93
2009 Totals 37,104.44 7,005.37 30,099.07
5 01/13/2010 9,276.11 1,683.81 7,592.30 462,308.63
6 02/13/2010 9,276.11 1,656.61 7,619.50 454,689.13
7 03/13/2010 9,276.11 1,629.30 7,646.81 447,042.32
8 04/13/2010 9,276.11 1,601.90 7,674.21 439,368.11
9 05/13/2010 9,276.11 1,574.40 7,701.71 431,666.40
10 06/13/2010 9,276.11 1,546.80 7,729.31 423,937.09
11 07/13/2010 9,276.11 1,519.11 7,757.00 416,180.09
12 08/13/2010 9,276.11 1,491.31 7,784.80 408,395.29
13 09/13/2010 9,276.11 1,463.42 7,812.69 400,582.60
14 10/13/2010 9,276.11 1,435.42 7,840.69 392,741.91
15 11/13/2010 9,276.11 1,407.33 7,868.78 384,873.13
16 12/13/2010 9,276.11 1,379.13 7,896.98 376,976.15
2010 Totals 111,313.32 18,388.54 92,924.78
17 01/13/2011 9,276.11 1,350.83 7,925.28 369,050.87
18 02/13/2011 9,276.11 1,322.43 7,953.68 361,097.19
19 03/13/2011 9,276.11 1,293.93 7,982.18 353,115.01
20 04/13/2011 9,276.11 1,265.33 8,010.78 345,104.23
21 05/13/2011 9,276.11 1,236.62 8,039.49 337,064.74
22 06/13/2011 9,276.11 1,207.82 8,068.29 328,996.45
23 07/13/2011 9,276.11 1,178.90 8,097.21 320,899.24
24 08/13/2011 9,276.11 1,149.89 8,126.22 312,773.02
25 09/13/2011 9,276.11 1,120.77 8,155.34 304,617.68
26 10/13/2011 9,276.11 1,091.55 8,184.56 296,433.12
27 11/13/2011 9,276.11 1,062.22 8,213.89 288,219.23
28 12/13/2011 9,276.11 1,032.79 8,243.32 279,975.91
2011 Totals 111,313.32 14,313.08 97,000.24
CTS �`��-��
America°`� Proposal Response Page 66
Putnam County Sheriff's Office RFP Public Safety Software Project
29 01/13/2012 9,276.11 1,003.25 8,272.86 271,703.05
30 02/13/2012 9,276.11 973.60 8,302.51 263,400.54
31 03/13/2012 9,276.11 943.85 8,332.26 255,068.28
32 04/13/2012 9,276.11 913.99 8,362.12 246,706.16
33 OS/13/2012 9,276.11 884.03 8,392.08 238,314.08
34 06/13/2012 9,276.11 853.96 8,422.15 229,891.93
35 07/13/2012 9,276.11 823.�8 8,452.33 221,439.60
36 08/13/2012 9,276.11 793.49 8,482.62 212,956.98
37 09/13/2012 9,276.11 763.10 8,513.01 204,443.97
38 10/13/2012 9,276.11 732.59 8,543.52 195,900.45
39 11/13/2012 9,276.11 701.98 8,574.13 187,326.32
40 12/13/2012 9,276.11 671.25 8,604.86 178,721.46
2012 Totals 111,313.32 10,058.87 101,254.45
41 01/13/2013 9,276.11 640.42 8,635.69 170,085.77
42 02/13/2013 9,276.11 609.47 8,666.64 161,419.13
43 03/13/2013 9,276.11 578.42 8,697.69 152,721.44
44 04/13/2013 9,276.11 547.25 8,728.86 143,992.58
45 05/13/2013 9,276.11 515.97 8,760.14 135,232.44
46 06/13/2013 9,276.11 484.58 8,791.53 126,440.91
47 07/13/2013 9,276.11 453.08 8,823.03 117,617.88
48 08/13/2013 9,276.11 421.46 8,854.65 108,763.23
49 09/13/2013 9,276.11 389.73 8,886.38 99,876.85
SO 10/13/2013 9,276.11 357.89 8,918.22 90,958.63
51 11/13/2013 9,276.11 325.94 8,950.17 82,008.46
52 12/13/2013 9,276.11 293.86 8,982.25 73,026.21
2013 Totals 111,313.32 5,618.07 105,695.25
53 01/13/2014 9,276.11 261.68 9,014.43 64,011.78
54 02/13/2014 9,276.11 229.38 9,046.73 54,965.05
55 03/13/2014 9,276.11 196.96 9,079.15 45,885.90
56 04/13/2014 9,276.11 164.42 9,111.69 36,774.21
57 05/13/2014 9,276.11 131.77 9,144.34 27,629.87
58 06/13/2014 9,276.11 99.01 9,177.10 18,452.77
59 07/13/2014 9,276.11 66.12 9,209.99 9,242.78
60 08/13/2014 4,276.11 33.33 9,242.78 0.00
2014 Totals 74,208.88 1,182.67 73,026.21
Grand Totals 556,566.60 56,566.60 500,000.00
Last interest amount increased by 0.21 due to rounding.
CTS �� _ :
Am2fIC8����9 Proposal Response Page 67
Putnam County Sheriff's Office RFP Public Safety Software Project
Attachment 7 — Price Proposal
CTS America is pleased to offer a complete solution of software and services to Putnam County for
$502,588.
This offer includes all software and services for installation of SmartCAD, SmartRMS, SmartJAIL,
SmartADMIN, SmartMCT, and any third party software necessary to meet the requirements of the RFP.
CTS' response is fully compliant to the requirements of the RFP. Highlights of the proposal include:
• CTS' offer includes a 25% software discount based on the potential of being able to use Putnam
County as a show site for future agency visits. The offer is explained in detail in the Price
Proposal on the following pages.
• No further costs are expected to meet the needs of a fully installed system in Putnam County.
• CTS is offering Putnam County the ability to pay the total cost over three years without any
interest payment.
CTS is available to discuss any aspect of the price proposal that Putnam County may have.
CTS ����
America"`� Proposal Response Page 68
�� :�, �°°`. ..�'�,'�. : -�"� � � °� ., a!� '��� � �
' , ��'� b +F � ; „, ..,�
� ,
, ; , .��5 � AI'�Y1�r�ICa���
�. �.�.,'�` - � � � E . �� � 4 ��, �� „� �- - —
,��: u .. ,. � , ; 3 �
Sm�rt 5olutlons for Publlc Safety �
CTS America Pricing Summary for
Putnam County, FL Sheriff's Office 9/18/2009
. ,
SmartCAD (Computer Aided Dispatching) $ 111,488.00
SmartRMS (Records Management System) $ 107,464.00
SmartSwitch (Mobile Data Switch) $ 32,497.00
SmartMCT (Mobile Computers) $ 114,480.00
SmartJAIL (Jail Management System) $ 64,991.00
SmartADMIN (Administrative Modules) $ 17,486.00
. . -�. ��
� • s •- • �- • •' ', 1
� a' r, � • . 1
• • .�-
Third Party Software $ 35,150.00
Training Services $ 52,000.00
Installation Services $ 34,293.00
Project Management $ 44,840.60
Data Conversion Services - Estimated at $70,000 forcomplete
conversion of le ac CAD, RMS, JMS O tlOf181
Integration Services $ -
. . .. .i
. . . � :: �
. . ... •.
Due on si nin of contract first pa ment 33% $ 167,512.61
Due 12 months after first a ment 33% $ 167,512.61
Due 24 months after first pa ment 33% $ 167,512.61
, _ .
.
First Year of Maintenance Included in the Initial Licensing Fee
Maintenance Fee Percentage Based Upon CTS America Software Value Only
Fee Includes Free Maintenance Releases, Upgrades, and 24 / 7/ 365 Phone Suppo►t
Pricing Good For 180 Days
CTS America CAD Solution for �-�� ����}�
Putnam County, FL SherifF's Office ,, ,_, �,_;,_ �`V.
.
SmartCAD (Computer Aided Dispatching)
Base Package - Tier 1 CAD-T1 Per Site 1 $ 49,999.00 $ 49,999.00
Features List: Multi Jurisdiction, Police,/Fire/EMS, GEO Validation,
Report # generation, Demographic Data Collection/Reporting,
Integrated to RMS/MCTs and other CTS America modules.
GIS - CAD Mapping Solution
ESRI Based Mapping Solution CAD-GIS PerWorkstation 14 $ 2,700.00 $ 37,800.00
Features List: Call Plotting, Closest unit Recommendation, vehicle
plotting and routing, Configurable Icon support, Includes E911 Phase
ll Support
SmartCAD Options
State/NCIC Access within CAD (Requires SmartSwitch] CAD-CIC Per Workstation 4 $ 299.00 $ 1,196.00
Automatic Vehicle Location (AVL) Support Per Site 1 $ 4,999.00 $ 4,999.00
(Requires AVL Server and/or Mobile Computers] CAD-AVL
E911 ANI/ALI Data Import Interface CAD-911 PerSite 1 $ 4,999.00 $ 4,999.00
SmartWEB - public web portal CAD-W EB Per Site 1 $ 7,500.00 $ 7,500.00
APCO MEDS Data Exchan e Interface CAD-APCO Per Site 1 $ 4,995.00 $ 4,995.00
• • • ��
CAD Training
User Classroom Sessions CAD-TUSER Per 8hr. Class 1 $ 3,000.00 $ 3,000.00
One on One System Administrator Training CAD-TSYS Per 4hr Class 1 $ 2,000.00 $ 2,000.00
"Go Live" on-site support CAD-TLIVE Per Day 2 $ 1,200.00 $ 2,400.00
Subtotal $ 7,400.00
CAD Installation Services
CAD Software Installation CAD-INST Per Site 1 $ 999.00 $ 999.00
CAD Setup and Configuration Assistance CAD-SETUP Per Day 1 $ 2,000.00 $ 2,000.00
GIS Data Integration and Configuration CAD-IGIS Per Day 2 $ 2,000.00 $ 4,000.00
Subtotal $ 6,999.00
CAD Data Conversion Services
Data Conversion From Legacy CAD to SmartCAD CAD-CONV 1 $ 20,000.00 optiional
Subtotal $ -
CAD Integration Services
Required Interfaces CAD-SVC 0 $ 5,000.00 $ -
Subtotal $ -
�� ��
Pricing Good for 180 Days
CTS America RMS Solution for �-�-5 �-����
Putnam County, FL SherifF's Office ��,->�� r a� F � ��
- ,, �,
SmartRMS (Records Management System)
Base Package - Tier 1 RMS-T1 Per Site 1 $ 49,999.00 $ 49,999.00
Features List: MNI, M81, Arrest/Warrants, Field lnterviews, Trespass
Warnings, Pawn, Citations, UCR/NIBRS
SmartRMS Options
Case Management System RMS-CASE Per Site 1 $ 14,995.00 $ 14,995.00
Registration Module RMS-REG Per Site 1 $ 4,995.00 $ 4,995.00
Bicycle, Gun Permits, Gun Registration, Taxi, etc...
Evidence / Property Management Module RMS-EVP Per Site 1 $ 4,995.00 $ 4,995.00
Traffic AccidenUCrash Management RMS-TCRSH Per Site 1 $ 9,995.00 $ 9,995.00
Civil Process Module RMS-CVL Per Site 1 $ 9,995.00 $ 9,995.00
ConnectClC - sending warrants to State/NCIC from RMS RMS-CIC Per Worstation 3 $ 1,500.00 $ 4,500.00
E Crash Transmittal to the State RMS-ECR Per Site 1 $ 2,995.00 $ 2,995.00
E Citation Transmittal to the Court RMS-ECIT Per Site 1 $ 4,995.00 $ 4,995.00
- • • • � ii
RMS Training
User Classroom Sessions RMS-TUSER Per 8hr. Class 2 $ 3,000.00 $ 6,000.00
One on One System Administrator Training RMS-TSYS Per 4hr Class 1 $ 2,000.00 $ 2,000.00
"Go Live" on-site support RMS-TLIVE PerDay 2 $ 1,200.00 $ 2,400.00
Subtotal $ 10,400.00
RMS Installation Services
RMS Software Installation RMS-INST PerSite 1 $ 999.00 $ 999.00
RMS Setup and Configuration Assistance RMS-SETUP Per Day 2 $ 2,000.00 $ 4,000.00
Subtotal $ 4,999.00
RMS Data Conversion Services
Data Conversion From Legacy RMS to SmartRMS RMS-CONV 1 $ 25,000.00 optional
Subtotal $ -
RMS Integration Services
Required Interfaces RMS-SVC 0 $ - $ -
Subtotal $ -
��
Custom Reports can be provided at $150/hr., $1000 minimum per report
Pricing Good for 180 Days
CTS America Message Switch Solution for ��� �����
Putnam County, FL Sheriff's Office ���.���-�'�
.- �
SmartSWITCH (Mobile Data Switch)
Base Package (1 - 50 Concurent connections) SW ITCH-50 Per Site 1 $ 9,999.00 $ 9,999.00
Access to State and NCIC
Car to Car / Car to Dispatch messenging *
CAD Viewer/Mobile Dispatch
CAD State and NCIC Access
RMS Query Engine SW ITCH-RMS Per Site 1 $ 9,999.00 $ 9,999.00
Query access to Incident Reports
Remote report app�oval
Mugshot retreival
Mobile Report Transmittal Engine SW ITCH-MRT Per Site 1 $ 9,999.00 $ 9,999.00
Citations
Accident/Crash Reporting
SmartSWITCH Options
Paging Gateway SWITCH-PAGE PerSite 1 $ 1,250.00 $ 1,250.00
SMTP E-mail Gateway SWITCH-SMTP PerSite 1 $ 1,250.00 $ 1,250.00
Electronic Citations Transmission to State"` SWITCH-ECT PerSite 0 $ 7,500.00 optional
• • • i�
SWITCH Training
One on One System AdministratorTraining SWITCH-TSYS Per4hrClass 1 $ 2,000.00 $ 2,000.00
Subtotal $ 2,000.00
SWITCH Installation Services
SWITCH Software Installation SWITCH-INST PerSite 1 $ 999.00 $ 999.00
SWITCH Setup and Configuration Assistance SWITCH-SETUP PerDay 1 $ 2,000.00 $ 2,000.00
Subtotal $ 2,999.00
SWITCH Integration Services
Required Interfaces SWITCH-SVC 0 $ - $ -
Subtotal $ -
��
' Other than SmartCAD requires integration services
** When available from state
*" If Available / Depends on State
Pricing Good for 180 Days
CTS America MCT Solution for ��-� ��r����,
Putnam County, FL SherifF's Office �,,,-,.���i�� �"�,
,.
SmartMCT (Mobile Computer Terminal)
Base Package MCT-T1 PerMobile 90 $ 399.00 $ 35,910.00
Access to state and NCIC
Car to Car messenging
CAD Viewer/Mobile Dispatch
RMS Query Access - Tier 1 MCT-RQT1 Per Mobile 90 $ 299.00 $ 26,910.00
Query access to Incident RepoRs
Remote report approval
Mugshot retreival
Mobile Reporting Software - Tier 1 MCT-MRT1 Per Mobile 90 $ 399.00 $ 35,910.00
IncidenUOffense Reports
Arrest Reports
Field Interviews
Citations
Mobile Software using Mappoint Maps (maps separate) MCT-MM Per Mobile 90 $ 50.00 $ 4,500.00
Shortest Route
Call Location
Vehicle Locations
SmartMCT Options
Crash Reporting - Requires Quick Scene Diagramming Software MCT-MMT5 Per Mobile 90 $ 50.00 $ 4,500.00
AVL Support / Transmission MCT-AVL Per Mobile 90 $ 75.00 $ 6,750.00
Text to Voice - Friendly Voice Notification of Critical Information MCT-VTT Per Mobile 0 $ 49.00 optional
• • • :� ��
MCT Training
User Classroom Sessions MCT-TUSER Per 8hr. Class 4 $ 3,000.00 $ 12,000.00
One on One System AdministratorTraining MCT-TSYS Per4hrClass 1 $ 2,000.00 $ 2,000.00
"Go Live" on-site support MCT-TLIVE Per Day 3 $ 1,200.00 $ 3,600.00
Subtotal $ 17,600.00
MCT Installation Services
MCT Software Installation MCT-INST PerSite 1 $ 999.00 $ 999.00
MCT Setup and Configuration Assistance MCT-SETUP PerDay 3 $ 2,000.00 $ 6,000.00
Subtotal $ 6,999.00
MCT Integration Services
Required Interfaces MCT-SVC 0 $ - $ -
Subtotal $ -
•� •�i
Pricing Good for 180 Days
CTS America Jail Management Solution for ���
�� �`�°°-.
Putnam County, FL SherifFs Office An��rica ��
� = e�� , ��
SmartJail (Records Management System)
Base Package - Tier 1 JMS-T1 Per Site 1 $ 49,999.00 $ 49,999.00
Features List: Booking, Classification, Log, Movement, Visitation, Medical
Commissary,Jail Config, Reports, Incidents, Search, Mobile Tracking
SmartJail Options
LiveScan Interface JMS-AFIS PerSite 1 $ 5,995.00 $ 5,995.00
Printrack & Identix Available
Commissary Interface / Export JMS-COMM Per Site 1 $ 2,999.00 $ 2,999.00
Keefe, Swanson & Oasis Available
Victim Notification Interface JMS-VIC PerSite 1 $ 1,999.00 $ 1,999.00
Inmate Phone Interface to DSI JMS-IP PerSite 1 $ 3,999.00 $ 3,999.00
• • • .� t�
JMS Training Services
User Classroom Sessions JMS-TUSER Per 8hr. Class 3 $ 3,000.00 $ 9,000.00
One on One System Administrator Training JMS-TSYS Per 4hr Class 1 $ 2,000.00 $ 2,000.00
"Go Live" on-site support JMS-TLIVE Per Day 3 $ 1,200.00 $ 3,600.00
Subtotal $ 14,600.00
JMS Installation Services
JMS Software Installation JMS-INST PerSite 1 $ 999.00 $ 999.00
JMS Setup and Configuration Assistance JMS-SETUP PerDay 2 $ 2,000.00 $ 4,000.00
Subtotal $ 4,999.00
JMS Data Conversion Services
Data Conversion From Legacy JMS to SmartJMS JMS-CONV 1 $ 25,000.00 optional
Subtotal $ -
JMS Integration Services
Required Interfaces JMS-SVC 0 $ - $ -
Subtotal $ -
•� ��
Pricing Good for 180 Days
CTS America ADMIN Solution for �T� �����,
Putnam County, FL Sheriffs Office ��-���
�
SmartADMIN (Administrative Modules)
Base Package ADM PerSite 1 $ 10,000.00 $ 10,000.00
Employee Manager
Security Manager
Training Module
Fleet Management
Issued Property
Transaction Log Viewer
Crime Analysis Tools
CAT Base & Spatial Concurrent -first license CATBaseSA2_C1R Per Workstation 1 $ 7,486.00 $ 7,486.00
CAT Base & Spatial Concurrent - second/subsequent license CATBaseSA2_C2R Per Workstation 0 $ 4,486.00 optional
Crime/Fire Internebintranet Mapping
IMAP' RMS-IMAP PerSite 0 $ 15,999.00 optional
IMAP - 2nd Application` RMS-IMAP2 Per Site 0 $ 3,199.00 optional
• • • . ��
Third Party Product
Crystal Reports Designer SC-CREP Per Worksfation 1 $ 500.00 $ 500.00
Quick Scene Diagramming Software " SC-CZ Per Vehicle or Wks 92 $ 150.00 $ 13,800.00
Microsoft Mappoint 2006 Maps SC-MM Per Vehicle or Wks 90 $ 165.00 $ 14,850.00
ESRI MapObjects Runtime (CAD/MCT Only) ESRI-MO Per Workstation 14 $ 100.00 $ 1,400.00
ESRI NetEngine Runtime (Routing Only - CAD ONLY) ESRI-NER Per Workstation 14 $ 150.00 $ 2,100.00
ESRI Spatial Analyist Extension for ARGIS Conurrent (For CAT) SC-SA Per Workstation 1 $ 2,500.00 $ 2,500.00
Subtotal S 35,150.00
Installation Services
SQL Server Installation & Configuration SQL-INST PerServer 1 $ 1,499.00 $ 1,499.00
Crystal Designer Installation & Configuration CRY-INST Per Workstation 1 $ 299.00 $ 299.00
Crime Analysis Tools (PGDB) SCI_PGDB Per Site 1 $ 3,500.00 $ 3,500.00
Configuration/Installation/Training
BCS Travel Costs for Installation/Training CAT T-BCS Per Site 1 $2,000 $ 2,000.00
Subtotal $ 7,298.00
��
Microsoft SQL License to be provided by the Agency
Pricing Good for 180 Days
•
utna m ou nt i ne
ontract
CTS��°`-' America�
SOITIV��RL LICLtiSi: AND SE12�'ICES :�C;12LF ��Il:�i`T
-,
T[ ilS :1GREGN1iiN"I is m;�dr as ��f� �his _1 1 L� day of L'i_..i `L7 �.: s– .?O l0, b�� Sni:irt�'OI', lnc. (a'�,�a
Con,olidatrd'I�cchnc�l+�gy S�7lutinns and C"I ti-\mcrica) ("Licensor" ), with it. �rincipal rilacc uf businc�s at 1 fiU Nonh
Palat�ix Strrrt. l'cnsarula. I'I. 3?50? and Putn;�m C'�,wu��. Flonda Shcrift's Oliice ( �ti•i�h it. E�rincipal
addres. at 130 Orie (�rifiin l3hd, 1'silatkc�, i'lorida 33177.
��'H[:RL:�S. I_icensur has the �x�lu�ivr ri�ht to license the puhlic salety ���ftn�are m�,ciulr: knin+n �s SmanC:�p.
Smart�iCT. SmartAlc�bilc. Sm:�nR,\IS, Sman_�D�tIN, ��n�nG1'll_, SiTiartJ:�ll.. tiinarttill'1"1'CE1. nnd Smai�tCtl
(Citation \ian.�gement).
1�'HERE:IS. Liccnsrr dt�ire> tci aryuir4 :► non ,�ui non-transtcrablc liccn.c tu usr a�zd eontigure tu u�� thr
sutt��are m��dulcs listed in Schc�Iulr I tattachcd �s :�ppcsi�ix 1 1(hireafter "Soti��a.rr I'rc�duc�a"1. �ubjr�t ic� thc tcm�s and
e�ndition>.ct fonl� in this :1r,rrrmrnt.
\p�1'. �i�f IGREFORf�. l_icenu�r :►ttJ !_t��nstc .���rr� a: tc�llaa::
:�RTICI,E l. 1'llf: I.IC'I:�SF:
I.OI l.icrnse. Licensor her4bv ��r,ints �i� Licen,ee a na7-zxclusice and noErtransfcrahlc licens� tca iu� and a}nti��ur�
dic Sott��arr Product: se7lrl�� ior Liccn:�c's intrmal operation; lt}�r "Licensc"} fur th� trms set iurth in Scctii�n I.0? and
suf�jccl tn the tcm�s an�l conditiottti srt tc�rih in this :��rccment. Thc l_iccn�c includc� tl►r rit;ht t� u�r 111(I COIIIILUCC OIlI�'
thosr So(tuare Producu IIti1C(j IIl SCI10EIl1IC I(at[achcd as :lppendi� 11 hrr�ta. t.icen�cr ma�� license aclditiun<tl Soittirar�
Prvclucts through a nriucn anzrndni���t tu thi; :t;�reement specii�in�� an addition:rl licun.r f'cc and sign�d b�� be�lh p:snics.
I.0? 'I'crm. 'I�hr Liccns� shall ces�nmenet uE�o« the deli��ery dace f�r Ihc �olt��•arc Produ�ts s�I ii�rlh un Sch�dul� I
(attachcd as :1ppc�idix I► heretu (thr "Dcli��ry llatc"); and prc��•idecl that I.icensec h;rs paid ;dl ;tpplicahlc fie:. 'f'he
Liccns� :hall continue in ���rpc�uit��. unl��s �rm�inat�d pursuant to .Anicic VII.
LQ3 I�ees atnd Ch:ir�;rs. I.icrn.re sh.ill p:jy tu Licen;or a licen;e fe� (tlic "I.iccnsc F�r") f��r the Sc7iiu:�re I'roduccs
in thc amnunt :ind :it thc timr s�t I��nh an Sche�ule l( i1lt3Cll�d ati A�1�Ct1C�1X I!.
I.(1-i 'fases. li' ap�lirablr. C_�c�nste is rr.�m,ible lor and �hall pa�� all faderal, state a���! Ic�cal .al�s, u�r. �•a(ue
addrd. and ad calorcm t:ixc, tluc in cunncctiim �ti ith th� liernsimt and use of thc Soft��.ire Prod�i�:i;.
l.U� �ublicensin�; :�ncl :1ssi�;nmrnt Pruhihil�d. Chi� Liceaise dG�c� ttot pr,�ti id� L.i4rr�:�re th� right t�� .ubtic�n:� any
c7! thc S�.,ft+►arr Yi(:%�llClti. :llli� I_ICCihCC 15 S(f3l'tI4' (JTOIL�"111c� �TOIT] subliccn.in=. \4'i(IIOLII [}lt l'SPIICII 11TIU�11 �CF'illl>�3[lll llt
�.1C�11.�t�C.
l.�it. Exch�sions. L:.r•�r�t a, ex�re„!}� autharired in ��ntin��. Lic�n:�c .hall nnt
a. Copy tl�� 1uft�carc I'r���iurl.;
h. Cau�c or prnnii rr�rr:c compilatintt or re�ersr a;scrnbh• «f all �,r :��iy �,c�nicm �f tlic Sutt+�arr
Produrt::
c. llistributr. rrnt. Icase or transl'tr to any lhird part}• atty porti��n .+f Ihc 5nl�t�carr Prc,duci.: or
d. I�xp�,rt tl�c tiufiu•ar� I'roduc�: in �iolation of U.S. [lc��.irtmcnt „I� C�nmrorr4r cxp��rt administrati�,n
rcgul;stion..
c. C:opy ii�r uu or disteibut� t��r u,c any third part} .oih+�arc products re.old tci Licenarr hy Licc:n�or
�rithc,ut p.�yinL thc :rppropriate licrm� fr�.
I.07 :�ssi�nmc�it. I.ic�nsr� mav not as,iLn or tr4snxfer arn• ri+_fu or obli�,uicm hcrcundcr ���ithcxn the prior uritten
c�nsent c�f the l.ic:cns��r.
�'enion: luh. ?010 Sotiu•are I,ic�n;e and Serricrs :�greern�n�—Pa_*� I
CTS ���='�America�
ARTICLE [I. DI�:LI�'F.{2Y
?.� 1 ,►cceptance. �n or b�forc th� Deli�•cry Dace, Licensor shall cleli�•er to Licensez one ( I) copy of the
Sottn•are Prc�ducts (in machi�ie-rc�dable objrct code). Liccn,�r shall be conclu,ivel�� decmed to hat aecepted the
Softn•are Yroducts upon re�eipt unle,s Licensee notities Licei�:or in �vriting ��•ithin ttairty (30} days of die Delivery
Datc that thr Soft��•arr Products ha�� been rzjected as failin�� ta operaie substantially in accordance �+•ith the �tirittrn
a�reement bet�veen I_icensor and [.icensee, and descrshhie in detail eacki nonconfnrniit�. Upon receipt of t}�e
nonconfc�rniity list, L.icensor �hall ha�•c thirt}• (30) days lo repair ai�y nonconfarmitics listed c�n the nonconforniitie�
list by modifi-ing die Soft���are Pmducts as nece,sary at Licensor's expensc, �;uch tliat die $nftware Prnducts afte�ted
by tkte nonconfannities operatc substantiall}• in accordancr �sith the �ti•ri[tcn agrecment hctween Licensor and
l,icensce.
2.03. Installation. Licensor shall procide (i�ensee u•ith installation .upp�r� in accardanee ��•ith Licenxor's
standard installalion procedures for one ( I) cap}� ol' tiie ser� er portiun ol' each 5o£t�s�are Prc�c3�fct as �s•ill �s the client
panian af' each Sofi�ti•are Product for tlse fee set fortf� in Schedulr I(attachrd as :lppendis I).
ARTICL� III. «'�RRAI\T�', �I:�I\TC\:+�\CG A.\'D SL'PFORT SER�'ICGS
3.01 «'arianh�, \Iaintenance .ind Support. Liccnsce ma}� obtain ���arranry, maintenance and support services far
th� Sof't��are Pmducts by cniering into a srparate Sofiti+•are �1"arranty, hlaintenancc as�d Support A�reement n7t11
1_iccn;or, a sample copy of ���hich is attached hcreto as Aiipendix '_.
AItTICLE I�'. CU\FIDL\TIALITY A\D CUPIES
=�A1 Confidentiality. T� the extent all���zd by la��, Li�e:i;ur :uid Li�cnsee sha11 n�t di,cic�se one an�ther's
Confidential Inforn�ation.
4.0? Confidential Informution. 'Che tzrm "C��ntidential Information" as u�ed in ihis r�er�ement includcs
any inforniation (whether o� not reduced to �vriting and ��hether c n�t patentable or prat�ct�d �}� copyTi�ht) that
either Licensor or Licensee treats as �roprietnry or coniidential (w�licthcr n��•n�d �r dzveloped by eitlizr part}� or
recei�•ed by either pany lrom tliird partiesl. including �rithout limii�tion either pany's [rade secrets, business
method:, business policies. procedures, iecliniyues, tinancial intc�rm�►tion, "knou• lio���', research �r de��elopment
projects or results, algoriihms, �arnpuler :oli�vare and h ard�rarr, computcr pro�rams (�rhether source or objec�
c:ode), hard���are or manuals, trade secret;, or citlier knrn�•Ied�e or proeesses oC �r de�eloped hy Licensnr c�r
Lirensee. Failure to mark any� ol'th� conlid�ntial inlonna�ion :�� contidential ar pro�rietary sltalf not aClect its statu,
as �art of Con6denual Infonnation under the �ernis of thi� :1,rrcmcnc.
�{.U3 Obligntions. Licensor and Licensec shall pmtcct each other's Confidential Information ���ith at Ieast thr
sam� degre� of care �tnd confidentiality, but nat less ihan a reasenabl� �tand;rrd of cart, that cach utilizes Fc�r its awn
Contidential Inlonnation and that it d��es not ��•islt disclos:d to the public.
�3.0-3 Exchtsions. This :lgreemenl impos�s no obli��ation upon �:ither plrty ("Reeipieni') �+��ith respect to thc
other partv's {"Uisclnsers") C�nfidetitial lnformation th�� Recipient can est�sblish U�� lc���lly sufficient evidence: (a)
���as in the possession of ar w��s rightly knau•n hy Recipiem �ti•ithou� nn obligation to m�intain its confidentiality
prior to receipt from Discic�ser; (b) is or Uccc�mes generally knmti�tl to the public �ti•ithout �•iolation of this r'lgrerm�nt:
(c) is abtained by R�cipient in good Caith f'r�m a third pan�� having the ri4}n to disclose it ���ithout an obligation af
confidentiality; or {d) is required to be disclosed by applic�ble la�v; pro��id�d that Recipient notities Discloser of
such requirement prior to discic�surz, znd pre��ided further diat [2ecipient makes diligznt efforts to liniit disclos�are.
Recipie:nt shall keep contideittial any Confidetitial Infonnation received fi�r three (3) ye�irs aftcr thc termin�tinn nf
this A_reement.
-4.U5 Copies. I..icensee may mak� additional cupics of any �rinted materials provided by Licensor up to die number
of simultaneous users set fonh in Schedulc 1(attached as Appencli� 1) but sl�all not make copics in e�cess of such
number ��ithout the prior ��rinen cc�nsent of' Licensor. Lice��se� may make n+�o (2) copies of the Sofnvare Aroducts
Version: 3u1��, 2010
Sotiware License and Servicr� :lgrecment—Ynge ?
CTS! j� � America�
sol�i�• Cor use by� Licensee as back-u� copies for disati�cr rcco�•er}. E�•ery cop� of die manual or tlie Soti���are Products
made by Licensee shall include the copyri�,lit nc�ticc, inclueied on the co�ics drlivcrcd to Liccn;ce. Liccn,ec shall not
make or n�aintain an�� other capy oC the Soft�t•are Products or am� ponion. dcrivati��e or modification of ar��� of the►n.
:�R1'ICLE: �'. OW\[;125HIF' :�1n USL
5.01 O�snersl�ip. Licensor is nat eranting Licensee, either directly or by implicacion, any right. tide or interest
in Licensor's 5�ft�vare Products, application�, snfltt�ure, code and ar systems. L.icen.ee is acquirin; the perpetua)
rieht [o ucilize the run-time ��ersian of I_icen.nr', Soti�vare Praducts thut are �urrent as af the time nf die ternii►iation
of the convact ben��een Licensor and Licensee. l.icensee aLrees nat tn dis<issemble. peel c�mponents, decompil�,
oth�n��ise reversa eneineer or attempt to re��erse es��ineer, or deri��e code irom any of Licensor's Sdtiu�arc Products.
application,, software. eoc3c andic�r �ysiems, c�r perniit or eiieoura�e any third party to do �o. Under no event slial)
Licensee transfer, assi,n and or sell the rui�-time version. the o�iject code ar the sour�e code of Licensor's Sofi�vare
Produe[s, applications�soft��•are, code and ar systems to am^ pers�m or entity.
5.0? t:se. 1_icensee may keep orie (t) c�py �f the Softnar� Produc�s resideitt on die Iii�: sener for Liccnsec"s
nensork ("tien��ork") at the site desi��nated on Schedule 1(at[ached as ;'�ppends� 1) to this :��,�reemcnt (th� "Installation
5ite") and may keep one (1) copy �l'the client portion of each Sotitiaare Produ.. t resident �n as mciny cnmputers oti+�ned
or contralled by Licensee and eonnected [o dze tile sen�er for as lon� as Lieensee re�tricts acces� to thc Sc>fnvarc
Pruducts re�ident on the sen•er to �he nun�ber oi simttltancous uaer, set li�nh in Sclfedulc I(attached as .4ppenditi 1).
Nnt��•itl�,tanding thc foreg;oin�_, if the Nct�vork hecc�mes inoperal�lc {��hedicr due to mnintenance [fiereot, tnodiGcation.
disa�ter. or othenvise). ttte S�fn�•are Yraducts ►nay be temperaril}• used o�i a dit:terent frle ser��er at tlic In,tallation Sitc n�
another cc�mputer cen[er. l'emporary use �n a ditlerent tile sen•er, ha�ve�er, sh�ll not exce�d thim (30) days �vithout the
�rior uritten consent of I.icen:or.
�.03 �iodificatic�n. I_ic�nscc shall only makc CI1117rC5 �r modificatio,3s to the S�li�vare Proc3ucts using thc
Confi�uration Tools \icxiules fisted on Scheduie I(au�uhed as Appendix I) and provided by the Licensor. Violation of
this prohibition �vill bc grouncis For tcnninatinn af' thi. a�_rccmci�t pursuaiu to .�nicle \'ll, and Lice�isor ,hall havc nc�
further duties, liabilities or obli_ations ���itlt respect to die Softu•are Products.
ARTICLE VI. LI�II'I'f1'C[n\ OF 1,1:1B11.1"I'l':1\1) 1\UH;�i\[I�ICA'f[U\
6.01 Limitation of l.iability. Licens�r. its of7iczrs, direc��rs. sharehold�rs. members, rm�loyces, ancL'or agent�
shall not hat c any liability io Licen.ee, its ofliccrs, dircctors. ,haretiolders, njembers, agents and c�r employees ior losscs,
damage, anci or injuri�s arising out of: { I) third party cquipmet�t or saft���are not installed tay Licensor; {?) any
equipment or Sofi���are Proclucts for �a�hich maintenance has heet� perfottt�ed by a third party not autl�oriz�d by
Licen;or. (3) any equipment or S�fttvare Products that ha��e b�en substZntially altered, dam,iged or mc�dified by
someone other than Licensor or its subcontractars; (41 an�� ec�uipment or Sot't�v3rc Products «�liich ha��e been
damaged as a result of Lice�uee's failure to aperate them in accordancc ���ilh thc aperatin�� inslruction; af [_icensor,
the mnnufacturer, or the soft�vare �endor: Iil t:�ilurrs du� tc� fi�rc� majcure or eepo.ure tc� unusual physical or
elecvical stress; or {6) failure by Licettsee to back up ,n1t���ar� and data eontained in it. s��stem on a regular basis,
but not less thar► c�nce ever�� day. This limitation of li:ibiliiti� includes ��ll claisn, far losses_ damaMes ancL�or injuri�,
arising in tort, conuace, negli�ence. scrict liahility. or othenvise. including, �+�ithout limit�tinn, damages for pliysical or
mental pain or ,ulterine, mcdical e�penses, ��TOngful death, losti of good uikL �vark ,toppa�e, camputcr fzilure or
malfunrtion. loss of n•ork prc�duct, or any ancl all othcr commcrcial or persotial injun� damages or I�;scs, dirrrt or
indirec[.
6.0? Ir�demnificatian for Infringement. Liccnsor shall, at its espensc, indernnily and def'end Licenscc a�ainst r�ny
claim that die Soft���are Products infrinse am� United S��itr, patrnt or copyright and p3}• any re;ultine tinal judgmen� c�r
settlemznt cost, providcd that Licrnsee givts L_icensor prompt. ��ri[cen notice uP any such claim and allo���s Licensor to
control thc dcfense and all related settlement ��egotiations. I�ictnsee shnll allo�a Licrnsor, at Licensor's optinn and
expense, if any infrineement claim has aceurred �r in Licensor� re:ssonablc jud�,rnent is likely to occur: (i} to procure the
right for Licen�ee to ron�inue usin�� the Snft��•are Pmducts; (ii) to repince ar mc�dii'y die So(t�4�are Prcxiucts sc� that they
become non-infringin= and iunction�lly eclui�•alrnt; ur (iii) if ncith�r of the farcgoing altemati��es is a�°ailahle on tenns
Vcrsion: Julv.?01�
Soti��.�re Licensr and Sen�ice.:lgrecment—Paee 3
CTS! �� ' America�
which are reasonahle in l_i�cnse�r's discrc�ion. 1_icensce slialL upc�n thc requc,t of i.ice�isar. rcturn thr Saliu�are Pre+eluct,
te� Lic�nsor. ���hercupon I.iccnsce cai� seek trpplicable remed�• from Liceiisor pursu,ini tn ,� hrr��ch �f this A�reentcnt.
Lic�nsor shall have na liai>ility to indcn►niCy ur �ict�iid Lictnsee cc+ the extcnt tlic a�llegcd inl'ringcmcl�t is based on: (a) a
modificaticm af thc Sofi���;�rr I'rud�i�ts by anyanc �tlicr than Lic�n;«r or sorncon� .ic�in� on bcli:ilfof Licensur, (b) use af�
thc Sofi���arr f'ruductx cith�r tluzn in acci�rdancc �4�ith the �.�ritten agreement tjen�•.;cn Licensar :uid l.iccn,ee. or (e) a
►nodidcatiu►i b�� l.icrnsar c�l'the S�ili�rar. Prnciucts at thc dir�ction nf L.i�cnsec.
6.[)3 Indemnifiratino t:rner:�lh: Licen�or a�_ree, ce defen�i. ir�aetnruf�� and holJ Lic�n��r a��d i!� re.gective
officers, agents arid emplo��e. harnil�s, against any and all claims. Inn�;uit;, ju�gmenta. cu,t,, a�ic� exp��i+es f�r
per�onal injun (ittcluriitig cicath). prup4rty elama�_r ur oiher hann fc,r ��•Itiich rcco�en• t�f damages is sou;,zlat that
ari.e. out of Lic�n.or': hrea�h ot an}� of thc terms or pro�•isions c�f its a:reement �sitli Licen�e�. c�r b� anv nc�zli;,�i:nt
1Ct O� ORlISStOt] O� I.ICCt1S��P, 1C> tl(�IC�fti, ;�<.+_�Cl[�. �Ifl��Cl�'ZZ�. OC SUb.C?i1lC in ihe ��rtimT�ance c���I�lc: i1Lf�@t11CI1[;
except that the IItII�Illllil) pra�idrs i�,r in tliis paragraph .t�all c�ot appl�• •:t� an}� liabilit�� r�.ulting frc�rn th� sole
ne�:li��encr ur iault c�t I.irensec ��r tts r�specucr ullicrn, a,ents, cn�plmce�. ��r suhec�ntrartars; a»e1 in the e�ent of
joint�Znc� et�ncurr�ru nc�lirrncc �,r fault uf Lic�nsor and Lic:ensc�, r����un.ihilit�� and indemnit}, if �utt•. shal! be
app�inioned c�m{�ar�u�rl�•. "th� �+r�r� isi��n� ��f thi� para�_raph arc ;ulLh• ti�r ihr bciirfit of Lir�mc7r an:i tlie Li�ensee
and are nat intendccl to crratr or grant an} ri��lits, consrar:ual ��r odirn� ise. to am� c�thcr prrscm cir entit�. \1ore���•er.
n�thins_ in this pro�•i.i�,n i: int�i�d�d t�7 mi�i«atz or e�cluiie anr :iad all cltlei�<cs (surh a. suwcrcig►3 iitrmwiity) tliat
Litiensc�r or Licen�r� c:►tt rai:� in an�• causc of a�tion lil�d a,ain:[ Liccn�nr or l.ir�iisr� h�� a thirt3-p:►m.
ARTICLE �'tl. 'I'f:R�ll\:�'1`IC)\
Lir�nsor may tcnninatr thr [.iccn:r it� l_icen;re: li) fails to pa.� the I,icensz f-ee ��hcn dur a, sct ti�rth in 5clicdufc l
{attached as :lpprndi� 11: (iil mnke; or d�atributrs, ur f�iil, ta u:c its brsl cfli�ns tn ��rr�rnt c,thers I�rum makin!� or
distributin�_. c��pirs c�f thr Sufin�ar� Produci; (except as cxpr�;,l�� ���rn�iucJ hy Qiis :�greem�ntl or dem�ation, or
moditi�ations thertof: f iit) us�; thc Sufh��ar� Pruducts in ciolation oC the prc���isirms ��f ihis rlgncm�nt: or (iv) titils to
comph• ��•ith a��y othrr m;�trrial �,bli��:itiun und�r [I�is Agrccmcrn and ,uch failurr. action. usc i�r nun-ccmiplirincc remains
uncured ic�r rhirty (:il)> days afirr rrcript oi ��rittcn notice thereoE Upon tentiinalinn �,( Ilic L.icci�.;c. I.iccnsre ,hall
discantinue usc und r�turn all cc�pi�. af dl� Soti��.ire Pro�ucts in its pcitise,sic,n or cnmral �o l.icensc�r, but Licensce's
obli4�ation t�� pay uccni�d ch,u��r. an�l fcc. aiid �o protect tlt� contidentiality of ttu Soli«ar� I'raduct. shall eontinuc.
:U27'ICI_E �'lil. �IISCI�.I.L:1\L:UI:S
8.t) I pisPutes. :\ny n�,ti�c hereu��drr hy �ither p AR}' �1�II hc t31�'�Fi t7}' (�crS011 dcli<<n� c�r t��� ,rnilim.; such n��tice
b�� certitied mail. pc,st:ige �arr-paiJ. ��� tlte otltcr part�� at it; act�re:• ;e� tanh her�it� or �e sucl► ��th�r :icldrrs; cle.ienated t�y�
��ritten notice. �;oticr.hull be dcciur�l tu ha�� heen recei���ci u�axi d�e date ��f actual drli�en•.
5.0� Inicrprc t:�tion. fhe �alidit� and interpr�tation �,f [hi; :�gr�zmau an.i t3�c ri��ht. and nE+lit�atiu�i. ut'thc pani�;
hrr�undrr �h:sll Uc gr�rmrd b� tl�r la��•. ��f �he State of 1=londa. ���i[houi re;�ard t�a thc rri�t�i�lc: ul I Irnda'� ce,ntlict� oC
lau. tl�rrcoC.
K.Q3 Se��eral►ilit�•. li':ttt}� prcivi�ion of dii> .��recmcrt :h:zll be dztenninrd tc, br �uitl. intiulid. un�nli�rc�ahl� �?r
illcgal Fur an�• r�:�son, thc �:7lidin� :incl rntiuceabilin� �7C � II of the remsiinin�; prc+ritiinm hcr�of shall nut bc nii«tcd
dtereh��.
�5.0-3 Eailurc to I:scrcisc Ri{;I�Is. l�hc tailure of �ithcr pam� io czcrcitic am� ot� it. ri�htti uniirr thi. A��rcrment fi�r a
tari�ach thcrcnf shatl nnt bc drr�n�d ta hc a�.ai�cr of such ri�_l�ts n��r shall tlie .,unn c� a«���4a ��� �,� a�vai��er nf am�
.ubs�quent brrarh. �
RA� Titles. "Il�r ti�le, al'tltc :lrticic, anci Sections here�if arr �Df l'011�'4'1llClll'l' (kIIIV :II1CI (Ill IlUI in an�� wav limi� ur
t1I11�I11)' lI1C (l'R115 and cunditit�ns ol� �I�is A�rrenunt. -
8.�fi ComplMe :1�;reeme��t. l hi, r1�.rrcm�nt, �ogedirr with the .�p��ciiJi�. �i�mtitutcs thr citi�irc w�dcrtita�tdin�
hen��een the partics u�itl� r�s���ct �o dic ,uhjcct mntter herec�iand ;uper.zde. ati.� :ind ,ill prior Gmcicratandinc,, .ta�emcnc..
Version: duh�. ��IO
Soti�rare Licen:r and S�r� icrs :lgrecmeni--k'a��e -3
CTS�� America�
�varranties. representations. and agrzements, oral and ��Titten. relatialg l�creto. Any <mundnicnt hcre:c�f mu�t he in «ritinR
and signed by both parties. �
IIr' 1t1T'v�SS WFIEREOF, and int�ndi�ig ta b4 I�gally bound hcreb}•. die parti�, h�reto ha��e executed and deli��ered tttis
Agreement a, of the date first abave a�ritten.
L[CI:NSOR L[CFNSEE
�� /
��'
By: ,�\ : �- t3y:
Printed tiarne: Georhe f�. Stephenson Printed tiame: �Z+ F r�A��_. ��`1�,����
1�itle: President and CE:O 'f'ide: ���-+Z-`�� �C • 4L � � 1 � C.:� -T^�+' �
Date: �' — ,�� — /G� Datc: I �= � "Z: ��' � C,
Ver,ion: Jul,v, 201b
Sofi�vare License and Sen ices :lgreemcnt—Page 5
CTS��F`'�America�
APE'E\'DIX 2
SOi� I'�1':+►RE �1':�RR:�NTI', ��IAlNTE1�ANCE AVD 5�;1'PO�tT ACRI?r\1l:NT
THiS AGRE}:h11:N f is mudr ,is c�1' diis � of ��'a ltl, by and h�hceen SmanC(�P, lne.
(d b a Con;olidaicd "l'tc;hnnlu;�y Soluuons anci C! S A►nerical ("Licensor" l, harin�: it, prin�ipal placc of �usinc,s at
1RQ Nc�rth Palal�>t titrect. 1'en,acula. f�lnrida 3?SQ?. and Pumam Caunty. Florida Shcritl'; 011icc ("!_iccnscc"}. �sith
its principal addre�s:�t 130 Oric (irittin f31��d, Nalatka. Fluridu �_' 1'7.
\�"Fi[RL•:\S. Licensor fr,�� the ��rlusi�r right t�� li�e�tsr th� public sat�t�� u�t't��•arr ntntlul�: kni�u ct, SntanCAD.
Srnan�iCT. Smanlfohilc. S�uan1ZA1S, Stiiart:lt�\tlti. SmanCl�"II.. Sn�anJAIL. :uid SmnntiN'I1 C! I.
�\`HE�Rl�AS. I.ic�n+ur ha• a�.:rced t.� E�ru��icle Licettsrc a n.�n-zxclu.i�e and nan-tra�tz:ferahl� liren:c to u�r anci
cnntieure tlit ti�ll��iting solivarc modules !nr 1_icen.ee'. iztternal ��perati�n�: SmartR\15. Snian�lC�f. Sm�irtCl\'IL.
SmanC:�I). Sman:\l)\[Iti. snd Snr.irt.l:'1IL ll��rcatter "Sottn�are I'mduct:").
\1't�ER�AS. [,iernsre h;�, reyue:t4d Licrn;or to pm�idz ��arra��n�. mais�tenance anci .up�un �er��ic�, on the
5�ti���are Pmducts.
NO�I'. TIIEItEf�(�)RI:. [_ircn,��r and I_icrn.rr a��rer ,�is tt�lla�ti.::
I.0 ��'.trranh. �luintrn:�nre anci So�port Scr�•iccti. Uurins� thr \Y3l'i'811I\'. 111:lItllCll ancl tiunpon time
peric�d. Licensnr agrec. u� prc�viclr l.iccnsee u ith eammerciall}� rcasonable cffi,rt: tc, nraint:�in ihr S��Ctn�arc: Prc�duet�
in an operahlc �onclitic�n. anti tn n�akr ,j�ailabl� tn [.icenser uF�d��tcs tn the tioll��•:�re Yrci�lucts tfial incorporatr an��
nc��• fcatures <u cnhcuucmcnts to the licensecl tioit���ar; Pre�ducts macle ceneralh� a�•ail.►blr tu Liccnsc�r's other
cu,tomcra (
Additionally. I.iccnsur agrers tu pro�ide Licensee ��arrant�. maintcnlncr and surport scn�ic�� consi,te�x �vith
thc ti�llo��itt+�:
��'arr:�nt� :
During the u;rrranty p�ric}d, ,yll �quipnient. hars�rare and snftticare li�rnishrd l�y Li�rnsar to Liccci�ce: ��•ill
hc aarr.�nted frcc fr«iti drfccts in ma�crial. functionalit�� and �+•orktnanshi{�. In thc c�rnt :itiy �ucli dcfcc�, in
equipmcnt. u�fi��•:u�. or ,�n irr: h�ci�me e� ident �cithin the �tarr;eniy ��rriud. l.i+:rnsur :hall cc�rrect thc
d�f'cct b�• Il) re�airim� an�� dete�ti�e compnnzrlt e�i� the equi��meiit ur f�ard+o.rrr: (�) rnrrrctinL an}
rrproduribtc and ��r rrcutti�ig snfi��are defects: or 1?1 redi�in�* tltie tauit�� �+ cx rcplaciu�� tlie fault�•
ryuipmrnt �,r hard«arr.
Uuring the ��:�rrant�� peried. Licrn:�r i; r�spon�ible 1«r all char�e� in�urred in rrturnine drfrcti�•e parts to
t_icemor. it:.ubcuntraetor ��r ,upplirr:. and in shippin_.: repair�ct ��r r�placrmcnt pan� tc, I.ieeri.ee. l.ab�r t�
perfomi �+arrant}• >rn�irr: �vill br pr��� ided at ne charge t�� Lic�n��r �iuriiig tfrc �1•an:�nty perio�i.
Sir��icc �laintent+i�rc
:�ny deGcirn�irs fi�und t�� t_irrxi.�e tluriiig thr �carrant��. nzn�ntenanee and sunpc�rt prrind will br r�pc�rird
to I.icensnr': technical ,uppart scaft hy 1_icen.ee. Li�en.or', tcchnical suEipun persr+nml .�re ac�ilnble
t���enty-liwr (2•I) h�,ur, a d.iy. ,r��rn �7► day, a��eek. 36i days p�r year. halid.iys includrd. Custoi�iers use a
toll frrc numhrr �o .ccurr as,istancr: 1-R77-763-73'_6.
Correctin� l3cficiencicc
\'er. Jul�� ?(110 1Varrantv A�rrrmrnt :�ppriidix 2--f'a�,e b
CTS �� ' America'
During tlie u•arrant}�, maintenance and suppott period, Liccnsc�r ���ill bc re:pa�isible for ensurin�
perfonnance deficicncics are corrccted. Licens�r maintain. sufticizn[ technical help to suppon thr oi�c�eaing
opLration �f thc system and to develop r�quired cnhancements.
�1'hen a call is received, the Licensor r:all taker n ill strure all infi�rmation necessary ta �ropzrly e��aluatc
the caller's difficulty. 1�'licrever p«ssible, tlie call taker �vill �ti•ark �vith the caller to resolve thc i,sue
immcdiatel�• using i.icensor', kno�vled4,� basc of resolutions. When such resolution i, nc�t possihle, the cal!
takcr «�ill escalate the call ro[.e�•el CI support.
At Level ll a feacl engine�r dctermin�s the tic�erity of thc caU and assigns it 10 the appropriste cn�;inecr for
resolution. 11'hen the call is conipl��ed, the en�ineer nill notity the �upport desk of die solution and notc
the solution in the kno�vledge base. l'lie caller �ti�ill be ncnilicd as to resolutian and anv instructions for
carr�cting tlie problem.
\e��� Sen•ice �'ersions
Durin� the ��arranty, n�aint�nanc� and suppon prriod. continua) s�.tem re��ie�v and recommend�ttions for
enhancements are suppancd. Updr��� relcascs �ti•ill bc di,tributed ��ia C[) and in�talled eilher with a dial-up
ar an installation routine �u minimizr do«n time. Keleasc Nntes ace�n�panyin,r each rel�3sr will identify
corrc:ctions ar�d enhancements made in eacli soli�varr mc�dule and aiiv in,tallation instructions as tivarrnnted.
Selectian of \e��• Funetions (F,nhancemeats)
Licensor �velcome, all su,:�cstions fi�r enhanccmer�ts frntn [.icensee. All enhanrements ���ill bc revic«•ed
and diose dccmed b�ncficial to mo:t users �vill be incorporatecl and includ�d in thr subsequcnt release �f
the software. Uscrs �ti�iU be notitied ��ia teleplione or e-rnail �vhen a au���estion will be incnrpc�rated int� a
release and ���hen to expeci tl�r rzlra,e. [n addition, cnhancements �ti�ill be identified in the Rrlcasc \otes
that accompany sotiware upclates.
Support Scr��ices:
During the warrann�, maintenane� and support period. Licensor's support stal'f i. availabf� ria a toll-free
numbcr 24 hours a day, 7 days a�ti•�ek. 3Fi� days a year for an immc�jiate response. �Vhcn a call is rceei�•ed.
a Licensor call taker works witii Licensee per�oitnel to immecli:►t�ly r�solve errors uaing Licensor's
kno«°fedge base of resolutic�ns. �l'hen such resoluiian i, not poasibl�, thc call i. csculated.
'l�he follo�ving outlines l_icensor'� support procedurr:
Priorit�• 1- Urgenc'�mergency
• lssues that affecl oliicer safety.
• Application intr�ducing da[a corruption.
• Program ���il) not start.
• Critical work cannot be cottspleted to meet deacilines.
Steps to Rcsolution
l. A customer sup�ori technician �c�ill inunedi�tch• contact the custorner tn
aclu�c�wledgr rcceipt of the is:ue, and tn inf'orni the cu�tomer o!� Licensor's plan to
resuh�e the i;sue.
?. Licrnsor per;anncl �viU re��in resoh•ing Qte is�.ue ���hile continuou�ly updating thc
custom�r a�ith [hr status uf dic is+uc.
3. L•'n�ineerine and tuppart persc�nnel are pennanentl}• assigncd to assist until the
problem is resolvcd.
Ver. July 2010 �Warranty A�reement—Appendix 2--Pa�e 7
CTS �'�� ' America�
Priority 2- Hi=1► `Non-I_mcrgenc}•
• Saft�rarc modulc/functian is do�vn �ion-!'unctional.
Steps to Resolution
1. A customcr support teclinician a�ill immcdiatef} cc�ntact the customer to ackno�ti�ledoe
receipt of the issue, and to inliirn� the rustomer of Licensor's plan to resoh�c the issoe.
?. I.icensor personne! �vill begin to re�ol��e tl�e issue �ihile cantinuously upd�ttin� thc
customcr �4�ith thc status of dic issue.
3. Engineering ancl support per�onnel are parnianentiv as�;igned to as.ist until du �roMlem is
resolved.
Priority 3- Medium Pric�rity
• Problcm exists biq critical sy,tcros arr functional.
• Problem can be temporarily circum� ented.
• Customer states pr�blem is not critical but ���ould like a fix as so�n as pussible.
• Non-application rclated issucs that ha�•c rendered the �ystem inaperable.
Steps [o Resolution
l. :\ customer supp�rt t�chnici��n ��•ill immediat�l�• contact th� cust�mer to acknc��t l�dge
receipt of the issuc, and to inforni thr customer of Licensor's plan co res�lti�e the issue.
?. Licensor per�onnel �vill begin io res�l��r thc is.uL and n=ill update the customer as to �lie
sta[us af the issue.
3. Gn,ineering and support personnel are pennanently assi;,zned to as,ist unti! thc prol�lem is
re,olved.
-i. Licensor personn�l �vill inlorn� ihr custam�r as ca the deli�•ery ciate for the sofi���are patcl�
that ���ill rc,al��c the isxuc.
Prioritr �3- �linor Nrioritv
• 4linor problcm n�ith tittic or na imp3ct on sen�ices.
• Customer irnpac� is minimal.
• D�fcrred maintennnce ir acecntal>le. anc� a scl�edule can be deterniined bet��•cen tiupport and
the customcr.
• Custo►ner states problem can be addresseci at a later date.
Steps to Res�lution
l. Licensor perscinncl �ti 'III L)l'�ltl l0 res��l��c the issue and �ti�ill upd�te the custamer as to tlic
status of the issue.
2. l_icensor personne! will inforni the cu:tomer a, to the dclivcry date of the soft�vare pat�h
tliat �vill re,nl��e the issue. All funire status repons ���ill be communicuted to thc custamer
�•ia problem submission rcpons or direct custom�r inquin� via telzphone or online TClv
status query.
2.0 Duration: Licensor �viU provide Licensee n�ith ���arrant}•. maintenance and suppon services for si period of
one ��car following installatian and acceptance �f the ec}uipmern and Sofi�vare Pr•oducts. 7"l�is sen�ice is provided to
Licen.ee as part of the initial fce. Lieeti,ce cat� crtcndcd Licensor's maintenance aiid support sen�ices on an annu�sl
basis after thc initial twelve rt�ontl� period. for ;► period up [o li��e }�ears, b}= payin« an �►�,reed upon annual fee. If
Ver. Jul�� 201Q �Varranty Agreement—Appendix 2--Pate 8
CTS�� `' America�
Licensee fails to make the anrival maintznance and sup��ort fee payments, or in tlie etient Licensec matcrially
bresches this :�greement and ;uch hreach i. not c;ured ���ithin thirty (30) days af receipt ol' �rriuen notice of� br�ach,
[..icensor may suspend or cancel the maintenance and suppc�rt sen�ice�.
3.0 Licensee's Cooperation. If Licensee request; ��•arranty, rnaintenance or suppor�, Licensee shall cooperate
�vith Licensar in all aspects of such sen�ice in order �o facilitate [.icensor pr���idin, electr�nic and onsile a,sititancc
ta Licen:�re, including �vithout lirnitatie�n pr��•iding I_icer3ior «•itl� inforn�ation by telephone, documentatin❑ (if
nece,sary). accetis to Licen.ee's com��uter sy.tcrn through high speed conneeti�°it}�. and implementation («�hcn
feasible).
4.0 Exclusions anc! AlodiCicatinns. Licensor shall ha��e no c�Uligacion to perfi�rm warranty. maintcnance or
suppon scn�iccs for: (1 } diird purt}• equipment or s�ft���arc not installed by Licensor: (?) any equipment or Sof��+�are
Products for ti��hich tnaintenance has 6een perfonned by a third party not auci�orized by Licensor; (3) any E:CjUI�IlIBII[
or Soft���are Yroducts tliat ha�•e heen substantially altered dama��e�l ar mocIiticd by soroconc nthcr than l_icensor or
its subcontractors; (-3) any equiprnen[ ar Soft���are 1'rociue�s �ti°hieh ha��c b�:en duma�,ed a; a result of I_icettsee's
failure to operatc them in accordanec ivith die c�perating instructians of t}ie mznul'acturer or softu•are vendor: (j)
failures dur to f'orce mujcure or cxposurr tc� unusual ph��sical ��r electrical strc�s; or (6) lailure by Licenscr to Uack
up soft���are anc� data contained in it: system on a re3ular basis. but nr�t Icss dy�n once e�•ery• day.
a.0 Limitations on l.icensee Ri�hts. Except �s e�pressh• authorized iri uritint, Licet�.ticc: ,hall not:
a. Copy thc SoFt�ti�arc Prnducts;
b. Cause or perniit revers� compilation or re� a.�ernbly c�f all or any porti�n of the Soft«•are
Products;
c. Distribute, rent, lease or transfer to any thircl parn� any portion nf the Soti�vare Pr�ducts; or
d. Expon the Snftware Yroduct: in �•iolation of U.S. Department of� Contmerce esport administratian
re�ulations.
6.0 O�vnership. Licen�ee acknrnvledt�e. that the Sali�+are Prc�ducts r�mains the cxclu,i��c prc�pem� of I_ice�uor
and it4 succc,sors and assit!ns. Licensee ackno�vledtc, dtat it ha� no ri�hts tc� nar interest in thr Sdit�vare f'roducts other
th�ui as �xpressly �rantect hcnin. I_icensee shall not remo��e an�� identilic��ion or notices affixed tc� the Software
Prc>cluct, or their �acka,ing. .�dditic�nally. nc� lieense, right or interest in any Licen,or n•ade�uark. trade name. and
scr�•ice mark is granted to l_icensee hereunder.
7.0 Licensee Obligations. Licrnsec shall prntect [_icensnr's trade secret� and intellrctual property, includin�
�vithout limitatian the Soft�+�are Pra�lucts, �vi[i� ai lrust th� samc de�zrce of care and contidentiali�y, but not less than a
reasonabl� standard of care. ��•hicli Licensee utilizes tor Lic�nse�'a trad� ticcrcce and isuellectual properry it does not
�4•ish discloscd to the puUlic.
8.0 Sublicensing and Assignment Prol�itaited. �Vithout thc prior writt�n cnn�ent of Lieensor. Licensee m�►y
not transf�r, assign or sublicense its rights, duties or obligation; uncler tt�is Agrcement to am� person. company �r
entit}•, in nholc or in part.
9.0 Limitation of Li.ihility. l..icensor's total IiaUility tor damages rcla�cci to this �Varranty. �laintenance and
Suppon :�=reement (���heth�r 6 ased in contract, iort, neglige�ice, strict liai�ility� or odi�nti�ise} shall in nn c��ent exeeed
the maintcnance and suppnrt fces paid by I.icensee durin,� Qie n�elvr (12) mnnth p�rie�d immediatel�� previous �o �h�
e�•ent =i�•ing nse ro thc li�ibiliry. This limitation of� liabi!ity includes all claims tor loss�s, damages andfar injuries
arisin� in t�rt, contract, ne�li�ence, strict li<sUilit�� or otkren�•is�, inclu�in� clnims, losses, injuries, �r damages arising
out af Licc:n,or's nc�ligence or gr�s. ne�ligznce.
14.0 Interpretation. The validity �uid interpretation of thi. Agreement znd die rights anci obliiations ot` thc
par[ies hereunder shall br go�•erncd by thc in���s of chc St1�e ot' Fl�rida. �vithaut rc�ard to thc I�lorida prirzciples nf
conflict, of la���s.
11.0 5e��erabilit}�. If an}• pro�•isi�n oC this Agreemert shall be dutcnniiud to b� �•aid, im�llid, unenforceable c�r
Ver. July ?O10 Warranty Agreement—Appendir 2--Pagc 9
CTS���='' Amer�ca�
illegat fi7r an}• reas��n. thc: �alidit}• aad cnfnrcrahility nf all ��f thc rem :llI11I1�.�, pro�•isintt: heec�.�f shall n�t bc atl�ct�el
thercb��.
1?.(1 Pailure to Exercise Rights. �l�tic thilurc uf citlicr p.iny �c� rsrrci,c am� of ils ri�hls ui�cicr Qii� Agrecment tix a
hreach th�reof shall not lx Jeuned to be a��ai�er ol'such rights n��r :haU the same be clecmcd to b4 a ��•aiver cif any
subs�yuentbrcach.
13.0 Titles. Thr tid�. uf the Articles anc3 ti�ction: her:al are li�r rcm�•enicnee ocil�� and do Ewt in an� �sa�� limit �r
�►rnpiif}' the tenns anci ���nditions c�f thi::lercrntent.
1a.0 Complete :��;reenicnt. lliis As�rec►nent, w��ether «•ith tlic applicable Scheclule I, con;titute the entirc
undcrstanding bchvrcn the parties with rrspect tc� tfie suE�jrct m.suer heirof and su}�crscclrs an}� and a11 prinr
und�rstandings, statemesit:;, w�rranties, reprr�cr�taiioits. and :��r�en�cru,, oral and �rriitcn. rrl.�ting hereto. :1ny
amen�mznt here�l'rnu�t Ur in nritin�_ and si�,nrd h�� bath partie�.
tl+d \1'IT\ESS �\`EiER1:OF. and in[endin�� to k�c lrgalh� bound herrb�. thc panies heretn ha�r �xrci�trd and cl�li��rcd
t1�is Aartcment as c�f the date fir,t aho��e �1•riu�n.
I_ic�n.or � 1_icrn: � •
13��: c X✓ � �' �, , �;e _ - }iv: !
I'rintrd \ame. George K. Strphcn•on _ Printed �a� . _ 1 �, - !!; �--T'*--1
'I itle: Presici�nt � C 1�0 Title: � ri� �'�� `�
t�at�: ..�' c''- Date: � �= � ��..—(,'��;.:. t ��
Vcr. Jul}� 2(J1U \\'�irrant�� :1�reemcnt —:lppertdix 2--Pnge 1O
CTS -�� America
Appendi�► 3
CTS America, Inc. commits to providing software development to Putnam County Sheriff's Office as
follows:
Putnam County Sheriff's Office will be able to access from the Records Management Software
FCICINCIC in order to enter records, modify recards, locate records, clear records, or cance{
records. This functionality will apply only to wanted persons, articles, vehicles, and guns.
Ver. Jul}• �Olii Aprendix 3--Pa�c I 1
CTS Am ri - F o ri a
e ca
Customers
� * � `
+�T� �►�����c� Flor��a �us��r��r�
�
�
P�nsacola 5tate Callege Palice Department
Meltnn Pai.ce C1eg3arame�ut
NKiv311e �lice(7epdrl�t�nt
l�hS�S�C)' �'d�1L4' ��jj�3f[FTIi'C3I
E.ake City Police Department
E< .:�rnr�ia S: n'[3 �3 j 4"f9ttn �
� � 7:; - y Metco Palice �epartrnen�
� � lackwnville 5heriff's �4Cic�
'hi�. t<,n t,,+���ttra�
� � __ �, � ��''' � Fsa€iti€t�irr 4
1 � ��u.al �
� ,r L+'�E.��r St_Augustene
f f � '��;�dk�Iie� CC� �G�bi4 PcrliceDeparRr�sent
Sh�I�ns;irFc5Ge.41�c�a�'Sm�n7 =�1U� 5
�iu3f Brc'4zK Pgls;�= Ch�ar�m�nt ni�
�e�t� t R:radf�+ �
�ensacola PolFcr Ocpartmeni �°'�� �
Alachua F!.tc:arr�
Adt��ti€�n�l �t�te �u�tc�rr�ers
' � � 4 �� � r .
- -- �_�� . � Wint�r Garden Poli€e
" � _ � �� Llep�rtmen3
? � _.,�i _ �iidn�n��� ��:
� _ _
' -_
�. _
z _�..
_ , 'llil;t,f,,r�,4,c,1
,' • . :4_ -.- _
� ' � �` kvon Rae� Pa�iec Cky�artm�nt
, I '+. �, $ • � . _.. ... t{�� �91 .S
� ` �, '�r�.� Sehain� Pnl�ce Oe{sastr�ent �
.. „ .� e„R, .
/ � p �{ �
�, '1'+ ..;-4''. ` �` ���JI���li � �. ldkrPl�[�t1P[aliCK�SpdrintCn[ �
a
, , � .� �
, e,._,R,., G;�ad�,
: . _.,_,
� �.- _u_ -u_
Clewizenn Po9ice Ckeparamer�t �
� . �; hli_iRC�r�
L ` �, ,,
��� ��
'M�: � . -.., .��.� ,.�� a:
` � -�:,. ` � ... . ...
1. �, ;.' S1'
1p � ' 9t
�� k,a
g,,
y • •�
t�tlF4
C..'�:, �
.. I"1'u`}I S4 K'tIJII.IF'F:
. . 'cFL�"FR'1['F: . .
-d4,
%�� y � �#� -�
} � 3- . - ..im n�R'
Pvfice aepartm��ts utilizing CTS Amerita Pr�dt�cts County Sheriff �}ffites utifizing CT5 Americ� pradutts
i — o tware
CTS Amer ca
I n ormation S eets
rra
S��zart
�
Administrative Management System
CTS America's Administrative Management system consists of applications for easy access management
and configuration of the system as well as several modules that perform administrative type functions.
The access management and configuration systems allow for a single point of system wide access and
configuration control.
Features
------- _. --
• Personnel Management �' ' ''' '
• Property/ Evidence Management UseC7I5mmpliantpasswords? i� �
_____
• Fleet Management MinimumPasswordLength: 3�
• Training & Certification Management MaxinwmPasswordLenc�R: 15I
----
• System Access Management - - ---- - ----
� �' Cancel
Administrative Bene�ts
• Employee information is entered once and used throughout the system.
• Employee Master File supports paging.
• Employee records are linked to security profiles to ensure proper security and auditing.
• Changes made to employee records are immediately available to all users, including updated call
numbers.
� Officer details recorded in the employee master file are automatically pulled to reports.
• ID Cards are configured for the agency and can be printed for each employee.
� Property and equipment is tracked from purchase through employee assignment to disposition.
Flle ro ca�� r�sce0ar�ous �m�s aMS wnc codes vehdes �,d Types n�
qenCYLISI _._._..._._....._._.._.__.........
PrimerY A9mcY Lago (A('+)
Agenty SpeciFic Next Rapa[ Man6er5 �° j' � �� i "•
.�5
nuencv urd[ confre�ratlon ��st '�y . a� -
Agency Und Posi[ions List
0.genCY ����bnJCmplaFR AttribU[ez
0.gency Divisions List
Station ConFi�ration • .
Court Loca[ion Confiquratlon
EmpbYee0.aNc�st �-y .
Employee Uassifi[ation list k� ��
Employee TerMnatron RBMOrrs �
EmGbYee ID TYP�S , �" : � , .
DeFaul[ Area Code " � ,: ' , -� ' :
Unit Roks 3 � ' � ` ,
Finger Pr nt Card [D L�el . .. . .... . t � � ° �• � � � � .
. Finger Prin[ Machme List � ,� - �� Y � �-' � ��
Emal OPt ons _ ... .. ... .. .. . i� j . k �� � . . �: �
Paswlmd Optwns �
� � �
4 `� �
'N �
b �.
..._. �,��6._ ,;:;/'�
"� . ..: -... ., . �s... ,
- .�"
CTS � v�JAClIerlCa 180 N Palafox Street • Pensacola, FL 32502 • 877J62.7826 • 850.429.0082
� sales@cts-america.com • www.cts-america.com
Integrated Public Safety Software
T�9
�����
�
Computer Aided Dispatch
SmartCAD is a comprehensive, state-of-the-art, multi-agency, multi-jurisdictional incident management
and resource allocation solution for Law Enforcement, Fire, and EMS. SmartCAD streamlines the call
taking and dispatch process by allowing for rapid data entry, setting call priorities and making resource
recommendations. SmartCAD provides a multi -faceted geographical user interface utilizing WindowsOO -
based functionality and ERSIT""- based mapping.
„! �. ; , g�. , ,:�„�. , ��e : ., . , • � � �e
CAD Features °°�° �°
�n �� �w .��.� ���o ���, �„�.� �
: ,� �
noaa
• AVL Plotting & Tracking ; °_' °°,"
�� � �� 1 I I,�»�n occuaaeeice�ocwnoH I� I I I I - AO10E
: n, nns�rnau���� .+aw ika?, o�r a ua��nK.n.�e�.� o,+.a .. aoa "D
• E-911lnterface I �; ���� _°� °� „ �,a
_ ��. � oa.� a�:o� .�'
� �' w,�,.� �,,:�¢"° " b..,�u `° A, �. � �,�,,�,� � �
•
Supports 911 Wireless Phase II ,, °"� u `"�,�`
• Closest unit recommendations ', a""� � '_�` � � �
� ao ` o��ROI+ sewm � a � tr;vW+mNnol �
. ..__' _:. __ _ � -
'. �ad,,.�d�.e ,N� - A� i�.e .umw �m. J 9.�„ m u � , ,,o�. . . m� �x _.
• Closest Hydrant Locations ���°" ����° � � � = � ' �� � � - ~
;.•� � �,«�
�.�� , . �.�
• SOPs / Medical Instruction Links ;x ; � ' � `"".", � '�`" °"`»`"'° °�' , "`�"`"'" "` `"'`;
iype D 5 oolvn mtllammxm � ^
i ♦ � . �. ii, iu - '� ' . M1 r
• Dynamic Run Cards � �,,,,�� ;
�� .
• Demographic Data Collection ' _ _ _ >
• Automated E-mail / Paging ; � �
0166
• Unit Timers ;
• Ad-Hoc Reporting ''
• GEO Validation (Map Based) - -- y
m,.,,�,� , " a � - 0
• Integrated ESRI Map Functionality ' ,. , ,.., :. ,r . ..: ._..
.SR5009CAD109 . �SR50 ��..12U2200 1YJ1:19 tS:11:18 1RH21 .1k1J21 lb.M1l'1� CNLTOP CN1t0V
._... .. . _ �.m.,.._._»�., _—_—.__
• Event-driven ;z�� ;s,�, ,�;s, __���::r��—
y _,
� NCIC integrated
Configurable
• User-defined incident types, disposition codes, status change codes, unit roles, unit
recommendation, and CAD event sounds.
• Configure the command line field order that is used for adding supplemental records.
• Customizable CAD Commands
• User-defined patrol zones, districts, and wards.
� Completely customized transaction logging is used to provide an audit trail of data changes.
• Maps are configurable, allowing the dispatcher to view an unlimited combination of mapping
layers to include area, street, and hydrant information.
CTS � V�IAIYIerICC� 180 N Palafox Street � Pensacola, FL 32502 � 877.762.7826 • 850.429.0082
� sales@cts-america.com • www.cts-america.com
Integrated Public Safety Software
t
�i����
�
Easy to Use
• As an event-driven CAD, new calls and changes to existing calls are instantly visible to every user
without refreshing or updating the dispatcher's screen.
• Quickly assess the status of all units and calls to manage resources.
• E911 feed, address verification, and pre-set complaint types result in fast and accurate data
entry.
• Dispatchers are notified of premise history, caution notes, prior calls, BOLOs and tow records.
� E911 ANI/ALI feed populates a call for service with information upon receipt of the call,
including cellular information.
• Quickly reference past incidents with the call history archive feature.
� Drag-and-drop dispatch
• Visual and audible system alerts
ESRI-based Mapping
• Click on the map and create a call.
• GEO validates addresses.
• Configure the icons to represent different incident types.
• Determine unit proximities to incidents.
a �;�: __ . �,,�.e, __-�-. �.-� n -��.._ �..., , >� �
. � �: -�.
_ _ _ _ �__ ___,�:.,.�
� __ _ . __ .__
�,<,. , .. •_c�.��_ i�
, . ;.-, ,.: �
a . _ x
.. , . , r.,n �� am
. ! ASSISICIfQFM
. ' L4fa�u GAG�i�
�'�. .. . i.�a.atrn !`leeau
— �
� � � ' � �Y�EUC�ix9�9�'�� .
rK#'.ti�n .r .++a
_ ' �- � aro +ir Kk551b�. 9 Ne
• e � � � m � ..1
S
Q � I A ,.. � � , . »m �- vaz..n r ..
.... . , i ..« ::..y��^.m. ._ -an
.. � ... e � h.. _ � } ..>hc . �. a§ . -�e.� ,
r. � t
� I � v� � .. to.a :+wi
���� � .�« . 5 .zi.yn
I � �k°^SO4 - 4'RYtYJ
��b:,Rwief
�';
} I I
. �y_�rfy , .. ' ..
d � - -- s r--"
; , �..:.:��._ , �
-
_ - ,
: ; i ,
� I
_ _ , , I
� � ��� �- �
,
. ` I
,.. - 'I
�.�... a " � i
• '� «,. .-,
.
.
,; ,.._. • ' � �.,��.�,. j �'.
...�.��PweeWMe4W5 — — a ��.
CTS ���-�ACY�ErICary 180 N Palafox Street � Pensacola, FL 32502 � 877.762.7826 • 850.429.0082
`� sales@cts america.com • www.cts-america.com
Integrated Public Safery Sohware
7T.i
�����
�
Mobile Computer Terminal
CTS America's mobile computer system, SmartMCT provides full system access through wireless mobile
data terminals. Immediate access to interfaces with State/NCIC access, paging, e-mail, CAD, field
reporting, and records management system transforms each vehicle into a virtual office. SmartMCT
seamlessly extends the SmartCAD system to live cad-in-the-car. It also provides field personnel with
access to mission critical information allowing them to make on-scene decisions that enhance safety and
improve operational efficiency.
Features
� Live CAD-in-the-car with real-time updates and detailed mapping
• Menu-driven with shortcut keys and touch screen buttons
• Highly secure real-time access
• Access to NCIC, State CIC and local databases for queries
� Integrated mobile messaging: CAD-to-car, car- to-CAD, car-to-car
• Visual and audible system alerts
• Traffic citation with in-vehicle printing
• Field Incident Reporting
• Mug Shot image download
• Demographic Data Collection to prevent racial profiling
• Voiceless (silent) dispatcher capabilities
• Automatic Vehicle Locator (AVL)
• Secure, encrypted 128-bit technology
• Paperless submission of reports
• In-car mapping and routing
• Dynamic field reporting and robust search capabilities
• Driver License Magnetic strip and barcode reader
• Handheld mobile devices available
Benefits
� Wireless access to records and voiceless dispatch
• SmartMCT leverages advanced Microsoft technology to enhance real time access to information
for officers in the field.
• Using mobile printers for in-car printing eliminates illegible citations; statistics have shown that
15% of tickets are dismissed because they cannot be read.
• SmartMCT saves time and increases revenue.
• Increase efficiency, reduce response time
• Protects officers by providing information about previous incidents, hazardous materials or
wanted persons.
CTS � v��-JAmerlCa� 180 N Palafox Street • Pensacola, FL 32502 • 877.762.7826 • 850.429.0082
� sales@cts-america.com • www.cts-america.com
Integrated Public Safety Software
n�
�����
-.�
• Checking license plates against the State/NCIC database before stopping vehicles alerts officers
of potentially dangerous situations.
• Field reporting increases accuracy by allowing officers to complete reports after an incident.
• Capture and store traffic stop data, exceeding the recommended profiling specifications of the
U.S. DepartmentofJustice.
. ,: . ��
File View Messages Access Vahicle Buai Pareon Propetlp Mo6ile Fortns Records CAD eMail Other Help
M ntlaY Juh06 2�09� it 5425AM��...._ _..... ..._ ___� __...._ -.__._ .. __.. _._._. _ - ...._ ..
I— I ., I
I SUBJECT � RECEIVED � Q �� �� I II �'�
I ADMINISTRATVE MESSAGE �� �`� �' F 1wufJ E n�J to Anotl�al MoUlle Usel
,NwA 3aop ....
( $ 'I�.�snre.c��i.w�
i �. cK oav aesv. eAnun .mr oe. woc a ,
�awr �
n --__.... . - -----
� ,�, ' I
. CIC URV RESP. MITMI�/ .NV ro. 9oDC .. .. �I -
� , wwY .a�Y� Iq�.P� � I
� c�cwcvaescrn�rµn �w�.� I I�I
AdNay
1} Otla� �
�' _,��� � � OJR� I I
�
� � ���.� - �
, , �
-- - - -- --- -- _
�� ^ BEGI9 �ESSAfB �
[P 9 1 oE 11 , I Q
l9P15] M.CSE8P0092 �P159 J�0-0.'DIIXIST�CC.
',., �Yel�ickT+9tiPSY FROl: I�P IRLE6A. . � . " ..
*•**•�*e*****Lessage is Lov PciocYty+******�* File U w Messa A a
, lPEElRR ORIIFifLIL0000 DEST/PI]ffi0092 AEp/DAX15 _ 9es V h�cle B 1 Person ` P [a p rty M b'I F PecoMs CA� Mal O�her Help _ T -
� ... ��J HF '. �. �, .-LFNEA�:MNWY�X216AVERRDJ� � . � FIP.EJ9�=AOMWk � 30322i � Q ❑ ��
_ � Prima Ba.kup Bat'kup C p a nUNaW�e P U 1 tlenl Geo I c�EeMNo ORensaNe La6Wtle ���% I I
'��.� �- ��' COHT6EG PE�CLC PEGIS'IBATIOH PECORD 0.5 OF 200 . �
i
piIERY OH 4I�SF: 6C]652A AESULTS I
'�, LICEHSE: 6C'16521 IXPIPES: � � ..:...._ _..___�
,..�� �necisrnanoesre�ros:acizvc 8:
! izaasa sreix: err cicease � .,i,
`----- -- ---- - ..
" � �xccase rvne: vcism caaarr bc z ❑ � ee�mncaoson I►, � ��, bI I�.c+
Meiwne�ow�w�rten.o5 �, ncsisrnenab caoxrr: w�urix tne: �rooe _ ., i , y ,�
n. s
: ��tl � AEGI'i[SUSION PEASOD: 20a81001 lll 20090930 .. ._: .. .. ... -�- : . . ... - .. ... � _ M „� '
CaLOn: uei1E YESa: 198 GEO 1 6E0 2 GEO 3 i � F a rmnuw �,o a°��n �� -�� � ❑ r � `
� IIIRC: CHFVROL£i (C�9) NODCL: 5 004 020 777�5* � -- � . __.�
�.� BoYRe4 8 bXionYWUtY ' 009 OJ$ 602 -"' � �•_-•�c.�.= _._.._ —
' � SIYL£: SilB�A9 ( LAAAY ALL 4F.AICLE . j MapPol ( ❑�
V�: 1GBGR26lllCF129410 022 100 ENGt I '- � �� . �SC
�_._ .._ __---- , rrr�e srxie: xr rrna. xe I �z5 eN�2resr W' M6f2f16 �� 95 � . �}1e{C� �-_
�� BoY Hi tlntrkalbn Ib I - rrrcc srxms: nrrnaecn �e � � . 289 E� Z __ ��.
.,I_�Y _ ; ae�� eoxar,arur ncxaus 9ss� W ��0 C� $[- �� � . .. � 10A - r . ��� �.
... DRIVEk 4ICEtl5E: 030]219884128 � EMS1 � � " � w .
� YR1EEf ADDRB33: 2225 AERINGfOR WY APT 34fi in W Gonzaiez St � � 291 5 �❑"�'° .
crrr: eozenax sxn're: m' .� � �"�. P8t1S2CO�a ua q I ��
� _.. ��a � ou "
� recttrbwxess,�xs:�� � '- AR 98_ 90 1c � L a R �
R � t -- � Z 298 - ,. 16 � 98 �N�
�i � .' ��I II_ ;..."-' i -� '� �g �:' ip` Ar�atrak-Pensacola - -
' = I I —I— UJ �020 � x� P Bu5 ' wne.�
� i�' res, 1 sn � srvso �! ---- -
�� � �� '" J—�. I i��L��� J BusI � ,'L 98� i
Z Sta 045 "�E � i
98 qy Agency:SRSO t
Geo S��s: 196
�' � AVAILABLE �,
� � Geo:2 '
J �"� LL � � j
�� -� � .�.... i
. ........ .... ..... .I
__ _ _ m soss a�issn ..
, .Llb ''��J _ � q '„ r�
- -..:: � . „ -::,- , , _ =_`— '._-.
.-- .____._.
� MCT�NewMessapest] � � CADMM�HO4i12��Ww1aq0��M1SW��wM5111:�1
� .... .._... ...._ ... ... _..... _._. .__... ...__-_.—.__ �..
I— � I _ I IM
, � ..' � _- — -_.— _
i� �'� ' � t�T St1 5 50- � �I � _ _ _�
� �� � �� ��L.�
CTS � v��ACYIECICa� 180 N Palafox Street � Pensacola, FL 32502 • 877.762J826 � 850.429.0082
� sales(a�cts-america.com • www.cts-america.com
Integrated Public Safery Software
� .
����''� �
��
Mobile Forms
CTS America's Mobile Forms product provides a simple, cost-effective means for an agency to issue,
track, and transmit citations, crash reports, and much more.
.., �,�a �u�. ��o
_ . �,o� ;,
� � �, .� ,�.
Citations and Reports � - �' �` '�m . ° —
o , o � .�.� � � �
,.��.,nn� �.. .�,� . .
m
� Traffic Citation / Warning / DUI = '� ' `�" '�.
• Boating Citation / Warning / Boating Accident ��,� �� P" 3v n, � n+ rF M � c � ���
• Resource Citation / Warning A•�^ � � ::��:w^°.� �-�����•^�� �000-mr
,. � : �: >
• Vehicle Tow Sheet - - - ---
�'. FI�Mtl 9CtN ) �f' W onb 1O R tpe �r �� y
• Florida MMUCC compliant Crash Reports ,.a . � - -- -- ;
- -� �. r �,� ,, � ����—� a
• Radar Log (multiple device tracking) � �°°° ^ ;�,
• Racial ProfilingTracking = ��,— �,"o �
• CItIZQfI ASSISt �.., vi�nsenenoeaaffuuv
°,,. F a'o.M,a...�«�.. ox:�,ox,.�.���s.neN ^
_ ___... ..�.�� .� o.�;u. ,� � ,.,�;.
• Officer Activity Log ��° _ � �E� "�^�P ^��� ' " ' 'µ ."'�
n�s n Ero rrea+rrisM..anmm
I _ ..� Mi PPEaRBEFO�TECX4RNp6CIffCOlRJ1'r
a¢^✓�o00 ��� .' ..�.` - E. .... ONORB@'OHE K1M01E
�. SL'FEPo
� � � m . � „� : - E � 3
Flexible � F : r . ` �
c
_.. , �.s v.M.� o . _ .a.,.�. rr �. e,.. -.,� C
- � :_ ,� , n-,
• Ease of Use / Transmit / Offline usage ;' �. � ,_,,,,. �.„ �- - ^
. �,_,F ..e
�:. -
��. ..� � r uw.ven�wc ro rFnaasor�nECamnra
• FCIC/NCIC pasting to forms ' ' _ � . ., P���s�r*�TMS��E
• Driver's License Scan / Paste N � �- � � �' ��=�.s�",
• Server Mode - �.� '`� . ..,,,��, �: '
��':�.. � a, _.�...«n,
- ,��._.�.....a.. a�
.�,,,.._. �. _
w�E..,.« ..,��xf• .w. _
� � „� � _:� �. � 1,
,..,
�_ � ,
'N= Configurable
° �� `� ��.
a
�.: . - �.�:�,��r ua.�e,w�w>w�. rn�.wiwm. .
c��:� r
_ �� its�nin� C ....._.. ...
� • Lookups
� _._
� �.uo
o� � ., �-- -_� -. N �, p ,- - • Edit Rules for data accuracy
- .., _ - . .
` - • Violations
v� ._ . . .
o= �a� • Multiple agency / county configuration
. - — �,��� _ , � ���o ,.,. .n
a..k _ a. �
i • Court schedules
� e,„ �� .�.�«E _�.� �4„�es,a,��wo .�.
�...,a ' �ae : ,
.�,,v�. � -- , L s.,��,� E.�H��E�.,�.,��a�.,,.,�. �n
• Issued Number Management
• Officer Profile Management
°- � � — °' �`"„`°" `�"�`"°`°"'"" "�°""� °" • Court and Statute Management
�., a, n..�uH � ;<_
---
� r �� �,..�� .�� ..�,R�..tt� >.,.
� � __.—i
oa., �..,�,.w ��a,,,o�,.h.�Po,»� «<
� 3����,
a n «o�.so,e.�..m��w�..,�.�..�
� c
CTS � v��-�AI�YIErICa� 180 N Palafox Street • Pensacola, FL 32502 • 877.762.7826 • 850.429.0082
� sales@cts-america.com • www.cts-america.com
Integrated Public Safery Software
� ,
���� � �
�
Integrated
• Fully integrated forms to reduce officer reporting time
• Mapping
• GPS pasting of Latitude/Longitude
• Easily export data into existing Records Management System
Utilizes Industry Standard Platforms
• .NET
• Web Services
� MS SQL Server
The Mobile Forms solution is comprised of three main components:
➢ MobileFORMS Server (MFS) —This is the main system administration and data repository.
➢ MobileFORMS Client (MFC) —This is the application installed on client machines (i.e. laptops)
and allows for completion of forms (i.e. crash reports, citations) and to submit completed forms
to the Mobile Forms server.
➢ MobileFORMS Web Services (API) — This allows for other vendor products (i.e. Records
Management) to submit completed forms to the Mobile Forms server.
The Mobile Forms Server runs on the Microsoft Windows Server and Microsoft SQL Server utilizing
readily available, industry standard, pc compatible computer hardware. The Mobile Forms Client runs
on Microsoft Windows XP (or greater) and uses Microsoft SQL Server Express for local data storage.
The Mobile Forms Client operates in a detached mode and only requires connectivity for sending data to
and receiving data from the Mobile Forms Server. Once a user has completed one successful login from
the client to the server, the User's Profile (User Info, Agency, Numbers and User Permissions) is copied
to the local machine where it can be accessed in an offline mode, with access to all functionality of the
client system granted by the user's permissions profile.
CTS ��v��AI�T�erlCa� 180 N Palafox Street • Pensacola, FL 32502 • 877J62J826 • 850.429.0082
� sales@cts-america.com • www.cts-america.com
Integrated Public Safety Software
,a,
�5�����
�
Records Management System
CTS America's SmartRMS system provides law enforcement with a robust and powerful tool to
efficiently record, index and track criminal and noncriminal related data. SmartRMS streamlines records
and reporting operations and provides complete accuracy and compliance with state and federal
reporting standards
Features
� Single or Multi-jurisdictional support
• Eliminates Handwritten Reports
• Fully integrated with CTS' product suite
• Access and retrieve information quickly
• Robust Reporting Capabilities
• Crime Analysis
• User Friendly Graphical User Interface
• Document and Image Capture capability
• Extensive Search Capabilities
• UCR/NIBRS State and Federal Reporting Standards
• Eliminates duplicate data entry and data integrity
• Paperless Solutions
• Accesses information immediately and improves officer safety
� Attach scanned paper documents, pictures, audio, or video for a complete case file
� Reduce man-hours expended on UCR . -�.�-.p �
. Mw ano�d nseoi%f , zsasoomrzmios�s]. _. °
� Eie Eae Y.w heip .... .... .. . . . . .. .. I
y Demoqmphics DemoyRph{c5 � .. � . I
i
Software Modules F eawres ]�uyeDrtc2!?SfN10 ^�+a9�Ph�
'7Details �. LartName FrstName MdtlleName TiNe
I
_�AtlGresc � � ::BBOTT 1ERRV B06
��':;AKA(Alias) � Face Ethniciry Sa DMeofBirth Aqe
�.AK4(N � :�; . HbP?MCONGP! � M . 1L26/1955 � S4 I
• L.�FieldlntemewRequest Heiqh[ NHqht Hair Eyc SSN CiOZensM1ip
Master Name Index I IDs �� «, 511 tJ0 BRO � BRO � 123FSE�89 `f USA � I I
I ,= Mug Shots nL10 Number Sb[e _. Type FBIPOB
• Master Business Index � "'Occuprtionz � ;�agU93; �A � OL ��/ AF . I
i
Organrzations �,�c;of&Mh Cou�M1yafBelh SGCeofBirth NaGOno(Birth
�:=PncneNumbers . j�� PEfJSaCOI? fLOF1DF USA
• Case Management I Rd•�o°=h
Serv ce Notes .
VMiclES ' . � "
• Incident/Offense Reporting ����o���� z ___ '{_ '
- ��'_Amstfteports In[tlFlegs
• Arrest Reporting «,�,o�. -a���., _R�„�,���m,�.� � �«,�.dW P -
CivlDoc�meMS '�.PnorFfA ✓ '��.Sicide�Risk/Th t� ��ONACollectM
� CnzhRepa� _��P��vrDUl '�_VrisanRNeesee - ���LawEnfarcement _",lSUFan
� �" Fe1Gln4rviews J'NOl J�?rmedRebber �Sta[eAttomeu �NabamaFan
Warrant Tracking ,a, Pctrvelnmate GangA o<iate NarcehcsYolrtor Pma[eAttomey GrorgaTe<hFan
."-lal Hirtory ,GangM ber �UnvPrecaubons '$HO(lwmilU _IFSUFan
• Civil Process ����=.R�o� �a��, �����.� o ea..e °M�m�,�ec.�
J;Se.r91( dee � ��.0 reerOHender
'-�,VawnTransaRivns MusingPersanlnfo Identdcation
• I. + � �. PumRS `.Misz Verson ... FoulPla �I . OCA/49encyID . 9D . .....
PaWII TICReIS �-,Sub�eRRes�slance ��.Entl g M ��Inveluntary 1413i �
�TrapassYlamngz �� HenrvTaP _..... ._ . HervyBottom .... ._....
• Field Interviews j'Martents/Wents Actrv Runavnylnfo /
��.Wa�rantslWants Ina �qynaway NCICPrinbCode ..
• Property and Evidence Management ! �
i pemagraPhia i, (ntdfbgs !�9issingPersonlMo'. $unawry4rfo Wunficrtion
• Charge Configuration
CTS � v��-�ArY�IeCICa� 180 N Palafox Street • Pensacola, FL 32502 • 877.762J826 • 850.429.0082
� sales@cts-america.com • www.ds-america.com
Integrated Public Safety Sokware
Ta,t
�����
�
• UCR/ NIBRS Reporting
• Permits & Registration
� Trespass Warnings
Benefits
� Data entered in the RMS application flows consistently throughout all CTS applications reducing
data entry for patrol, investigators, and jail personnel
• Case Management application allows officers to attach scanned paper documents, pictures, and
audio or video to case files
• UCR/NIBRS reporting is an effortless process with the ability to generate, review, and correct
UCR statistics then submit then electronically to the state
� �
� � � I Citizen sees suspicious �I\
� ' activity and calls 9-'I-1. OU
The officer's supervisor i
reviews and approves report Dispatcher lakes call and
in his car using SmariMCT. �► ���.� sends an officer. SmartCAD
•� •� shows a history of calls at
SmartMCT,SmartRMS, 1 ♦� �� 1h@addfE55.
� I
SmartCAD � �, � SmartLAD �
• �
/ �
� � \
/ �
; y�,�." 1 . ,
� � \
• /�� �
The oNicer com letes his � (/�
reports via the SmartMCT � `/ �V � � While enrou�e. Ihe officer �
field reporting application. ; ` � can see dispatcher notes ,'
A m er i c a � and call history on his
( SmartMC7,SmartRMS, \ ; � SmartMCT. �
l SmartCA� � , �
, / SmartMCT,SmartCAD
� �
♦ �
• �
, • • , �
, ,•
•' � (
�_ I �•
� ••
Mr. Doe is hooked into jail O�cer arrives on-scene
using the SmarWAIL system. � to investigate. He
All of his demogrephic and \�/ encounters John Doe and �
anest is already in Offcer checks Mr. Dce on collects his demographic
SmartRMS. the SmartMCT and finds he informalion.
� SmartJA1L, SmarIRMS � has an active arrest warrent. smartcwo �
Mr. Ooe is arrested and
Uansported lo jail.
SmartMCT,$martRM$ �
CTS ���-�AmerlCa� 180 N Palafox Street • Pensacola, FL 32502 • 877.762J826 • 850.429.0082
sales@ds-america.com • www.cts-america.com
�ntegrated Public Safety Sokware
._ ��,�-�„�-n--
�, � : � � �, �
�°
�� � .
� ���� .��� ���� �.;�� # 1 � � _�.TS� - -�� � r�er �ca .
� � �� � ��� � ��� , ��
,<,'� � ,��" ,� .s �' ��- �; ,�„�, - ': ��:._. .
' �`' � _ � ` � _ `� �
� � .� _t �_� . • � � � �
Service and Support
CTS provides toll-free technical support 24 hours a day, seven days a week, including holidays.
Agencies can contact CTS support department via the following methods:
• Telephone - our technical support department can be reached toll-free at 800-374-0101 at any
time. On-call support staff is available outside normal business hours (7:00 a.m. - 5:00 p.m.),
weekends, and holidays. Customers with a critical support issue after hours will have their call
returned within 15 minutes. Non-critical calls will be returned the next business day.
• E-mail - our technical support department can be reached via e-mail at support@cts-
america.com. CTS promptly responds to e-mail inquiries from 7:00 a.m. - 5:00 p.m. (CT) Monday
through Friday.
• Fax - customers can fax a support request to 850-429-0522.
When a call is received, a CTS Level 1 support person will secure all information necessary to properly
evaluate the caller's difficulty, enter the problem into CTS' internal Software Management System
(SMS), and provide a ticket number to the customer.
Wherever possible, Level 1 support will work with the caller to resolve the issue immediately using a
knowledge base of resolutions. When such resolution is not possible, the call taker will prioritize and
escalate the call.
Some issues may require troubleshooting to determine if the issue can be duplicated on our in-house
test environment or to correct configuration problems. In order to troubleshoot remotely, it becomes
necessary for CTS to access the agency network server or the SQL database through a virtual private
network (VPN) connection and terminal services or by other remote connectivity tool such as
PCAnywhere. A VPN connection uses end-to-end encryption to carve out a private tunnel over the public
network. PCAnywhere provides a safe environment for remote network management and support to
allow CTS to connect to the server. Ultimately, it is the agency's decision on how a vendor connects to
their network.
� e- . .+ . .
1 Total System Failure - occurs when the System is Telephone conference within (1) hour
not functioning and there is no workaround; such of initial voice notification.
as a central server is down or when the workflow of
an entire agency is not functioning.
Issues affecting officer safety.
2 Critical Failure - Critical process failure occurs Telephone conference within (3)
when a crucial element in the system is not Standard Business Hours of initial voice
functioning that does not prohibit continuance of notification.
basic operations and there is usually no suitable
work around. Note that this may not be applicable
to intermittent problems.
3 Non-Critical Failure — Non-critical part or Telephone conference within (6)
component failure occurs when a system Standard Business Hours of initial
component is not functioning, but the system is still notification.
useable for its intended purpose, or there is a
reasonable workaround.
4 Inconvenience — An inconvenience occurs when Telephone conference within (2)
system causes a minor disruption in the way tasks Standard Business Days of initial
are perFormed but does not stop workflow. notification.
5 Enhancement Request - Customer request for an Determined by CTS product
enhancement to system functionality. management.
Average Response Times
The average response time is 15 minutes or less. CTS maintains 24 hour software support. When a call is
received during normal business hours of 8:00 a.m. to 5:00 p.m. (CT), the response time is immediate.
Depending on the nature of the issue and the assigned priority, the call is elevated as needed until
resolution.
When a call is received after normal business hours, an on-call support person will return the call within
fifteen minutes. It should be noted that priority calls and emergency calls take precedence over routine
requests for information.
For non-critical support issues received after 5:00 p.m. or on weekends and holidays, users have the
option of contacting support via e-mail or voice mail which will be returned the following business day.
Response time is defined as the amount of time it takes CTS support staff to return a support call.
Problem Management and Escalation Procedures
There are three basic levels of support offered by CTS, as described below. In addition to the basic
levels, CTS offers a fax line and e-mail support capability so questions that require supporting
documentation can be communicated immediately.
Level i 5upport
• General questions
• Basic training
• Configuration questions
• Level 1 support includes the following Help Desk capabilities:
o Fielding all end user requests for assistance
o Creating service requests or trouble tickets for tracking an issue from the initial report
through closure
o Identification of the source of the issue
o Referring issues to second-level support group, third-party providers, or in-house
application development for resolution
o Maintaining a database of problems and resolutions used to resolve future issues
Level 2 Support
• Advanced issues which Level 1 could not resolve, such as:
o Application errors
o Table errors
o Networking issues
o System lock up or failure
Only authorized support technicians, such as IT staff, should have access to Level 2 support services
(end-user calls will be handled by the Level 1 help desk as described above). When a call is received,
a call taker works with the agency to immediately resolve errors using our knowledge base of
resolutions. When such resolution is not possible, the call is escalated to Level 3 Support.
Level 3 Support
• Advanced issues where it becomes necessary to involve senior engineers or database
administrators, such as:
o Officer safety
o Communications failure
o Incorrect data or information returned to MDC users
With Level 3 Support, CTS' lead engineer determines the severity of the call and assigns it to the
appropriate engineer for resolution. When the call is completed, the engineer notifies the support
desk of the solution and notes the solution in the knowledge base. The agency is then notified as to
resolution and any instructions for correcting the problem.
In the event of a system failure, efforts would first be made to bring the system online using telephone
support. Further efforts toward resolution would be made using remote access connectivity. As a last
resort, CTS staff could arrive on-site within 24 hours to assist with bringing the system back online.