HomeMy WebLinkAboutAgreement_General_04/30/2008,~ ~h ~ ~r.i~~`s
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THE FOLLOWING PARAGRAPHS OUTLINE THE TERMS AND CONDITIONS OF YOUR ANNUAL
MAINTENANCE AGREEMENT.
• I understand that in order to receive maintenance I, as well as any authorized users or service persons, must provide
an authorization code as proof of plan membership.
• 1 understand that proper training is important to the successful use of FundBalance software and that support calls
are not a substitute for staff training on the applications purchased.
• I understand that FundBalance requests 48 hours notice for any scheduled "Maintenance Time Calls" related to
installations, conversions or appointments with on-site technicians or consultants. Advance scheduling of such calls
allows FundBalance to deliver prompt service.
• I understand that if I do not install the most current released version, within six (6) months of their official release
date, that this may effect suppart response time. I understand support renewal on all versions prior to the most
currerrt release may not be supported after six (6) months of that release date.
• The FundBalance staff will only support software developed by FundBalance. Programs written by third-parties to
Interface to FundBalance applications will only be supported to the extent feasible by FundBalance staff and you
may be referred to the third-party vendor.
• Problems arising from alterations to FundBalance program code by non-FundBalance personnel and drastic
changes to set up may be billable at $175 per hour to correct.
• The Annual Maintenance fee may be increased by current inflation rate, but no more than five (5) percent per year.
Advance notice will be given of any increases, and said increases will be billed with your next maintenance renewal.
• I understand that FundBalance cannot make guarantees that any given printer will work with FundBalance software.
• By paying my Annual Maintenance fee, I acknowledge that FundBalance will provide services for my FundBalance
software. I understand that the FundBalance Maintenance Agreement covers only those items specifically listed on
the agreement. The services covered by this plan remain in full force for one year from the activation date.
Payment for these services is non-refundable.
• Maintenance services that require involvement from development staff may be billable at $175 per hour. Any
services provided for non-FundBalance issues may be charged at $125 per hour. The client will be informed of any
charges before the service is provided and charges incurred.
By signing below, I agree that the terms and conditions stated in this document, including the applications and cost are
correct. I also understand that maintenance fees are non-refundable.
Organization: VILLAGE OF TEQUESTA Customer Od • FLTEQ
Signature: .~~ Date: '~
Printed Name: ~~ Title• ~: f
"Please do not remit aym®nt th s aintenan agreemen .
An invoice will be provided to you upon receipt of the signed agreement.
Please fax sinned coov to 734-677-2070 Attn• Annual Maintenance Renewal A S A.P
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Annual Maintenance Agreement
The FundBalance Annual Maintenance Plan is provided for all FundBalance modules. Your enrollment in the Annual
Maintenance Plan provides you with application updates and unparalleled technical support. FundBalance encourages
the installation of all FundBalance updates within six (6) months of their release. Telephone installation of all updates in
a timely fashion provides you with the latest software enhancements and changes. Installation assistance is included in
your annual maintenance plan.
Your Annual Maintenance Plan is activated upon the initial software installation for a period of one (1) year. A
Maintenance Renewal packet will be mailed to you each year prior to the expiration of your Annual Maintenance Plan,
allowing you to update the plan if necessary.
Annual Maintenance Agreement Features/Benefits
• Unlimited use of our toll-free support numbers: • Access to FundBalance Support via
1.888.396.FUND our web site wtivw.'undGalance.com
1.800.457.3863 and email fpsupport~tylertech.com
• Priority telephone support -response time Internet updates for FundBalance
prioritized based on the urgency of the issue if software are available on our website.
call volumes are excessive.
• FundBalance software updates. Updates are Discounts on software upgrades
only available with a current Annual Maintenance between product lines.
A reement. The ma not be urchased.
• Technical Support Hours: Unlimited telephone support for
8:00 am - 7:30 pm EST Monday -Thursday FundBalance software.
8:00 am - 5:30 m EST Frida
• Unlimited access to the FundBalance On-Line • Application design and new features
User Forum. input.
• Pervasive ClienUServer Users: The FundBalance Annual Maintenance agreement does not
include free upgrades to your Pervasive ClienUServer software. Upgrades to your Pervasive
ClienUServer are available at a reduced rate of 10% off the Pervasive list price.
INTERNET SUPPORT
Internet support is included in your Annual Maintenance Plan at no extra charge. In order to receive Intemet services
from FundBalance, your computer needs access to the Internet and to email. This same computer must be able to
access your FundBalance applications. For optimal performance, your Internet service should be able to handle large
file sizes and be capable of downloading and emailing at a reasonable speed. High speed Internet service is preferred
and a minimum of 56K is required for Internet support.
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Your maintenance plan will cover these applications:
A IicatioNAdd-On Module Tier
APWIN Network (2-4 Users)
CAWIN Network (2-4 Users)
COMBINING STATEMENTS Network (2-4 Users)
CRWIN Network (2-4 Users)
GASBFB P3 Network (2-4 Users)
GLWIN-04 Network (5-10 Users)
PAWIN Network (2-4 Users)
POWIN Network (2-4 Users)
UB INTERFACE Standard
UBWIN Network (2-4 Users)
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Authorization Code: FLTEQ `\~ `, ,
Total Investment: 56,244.00 '~~
Your current maintenance agreement expires on: 4/30/2008 ~, `.:,~`, `' ;,~t,
Your maintenance renewal agreement covers t~ pe~'loid OS/d1/08 - 04I30I09
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