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Home My WebLink AboutAgreement_General_12/10/2015 (4) i� To: Mr. Couzzo From: Brad Gomberg Date: 11/23/2015 Re: Comcast Agreements The Water Plant, Public Works, and Parks and Rec have been utilizing Comcast internet services for Internet and Network connectivity for quite some time. These services were offered free to the Village since their inception as part of a franchise agreement between the Village and • Comcast. As of 2007, local franchise agreements are no longer allowed by the state and Comcast has since approached us about their expiration, and the likelihood that the gratis service could be disconnected at any time. Although I has been 8 years and our connections were still technically online, they experience constant disconnects and equipment issues. The circuits are not only slow by today's standards, they are not serviced by the typical support department and the process of getting repairs is extremely time consuming and cumbersome. The new agreements replace the free circuits with standard business class service which included replacement of all lines coming into the buildings as well as all new Comcast equipment. This should ensure consistent and reliable connectivity for our remote sites that depend on it for daily business activity. Monthly cost for each circuit is below: Water Plant - $112.90 Public Works - $112.90 Parks - $112.90 • COMCAST BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account Name: Village of Tequesta -Water Treatment IN: 9667530 CUSTOMER INFORMATION Service Location • Address 1 901 OLD DIXIE HWY City TEOUESTA Address 2 Slate FL Primary Contact Name Brad Gomberg ZIP Code 33469 Business Phone (661) 768-0700 County Cell Phone (561) 222 -6569 Email Address bgomberg@tequesta.org Pager Number Primary Fax Number Technical Contact Name Tech Contact On-Site? No Technical Contact Business Phone Technical Contact Email Property Manager Contact Name Property Mgr. Phone COMCAST BUSINESS SERVICES Selection X Business Voice Business Internet X Business TV Service Term Months 36 COMCAST BUSINESS SERVICES DETAILS Business Voice* Comcast Business Packages VOICE SELECTIONS Quantity Unit Cost Total Cost Package Name: Cen :SP BID25-$10_3yr Full Feature Voice Lines 0 PACKAGE DESCRIPTION 4+ Unes Basic Lines g 10 MRC Discount o6 Business Internet Deluxe 25 ($99.95) for discounted rate f $89.95. Single Play of Buskress Internet required. SI MRC Discounts roll to Fax Lines rate card end of original lemn. Syr tens required. Taxes, Usage, Fees, Equip Toll Free Numbers are Extra Equipment Fee VOICE OPTIONS Selection Total Cost Voicemail 0 Business TV* Enhanced Listin s TV SELECTIONS Seiectton(X) Total Cost Auto - Attendant Basic Select Information & Entertainment • Stand • Voka .ibis 8 optlona rotavasebb M ail markets. $laniard Business Internet` Preferred INTERNET SELECTIONS Salectlon(X) Total Cost Music Choice Standalone Starter TV OPTIONS Selection Total Cost Preferred Sports Pack - Other Deluxe 25 X $99.95 Music Choice W /Comcast Business Equipment Fee X $12.95 Canales Selecto Other Pr re INTERNET SELECTIONS Selection X Non-Recurring Charge Other Proll rammYn Other Programming reless Gateway Fee TV OUTLETS Quantity Unit Cost Total Cost • Business Internet speed larsebdkma not avmlabts in at markets. %VM are exception of same Canned, dl Additional Outlets Internet speed aersfrom Comcost lncMlda troop)MkrosoROWOOk emal boxes iorrw etldmonal drarga.The Ba sk Conned speed Wr does not hcWde such smalboes. Adda«ml emaa bores may be HD Outlet Charge piaehesed sepsrateey. Comcast reserves me right to creeps term Microsoft Otrsook canes offering at any ume. at ka mac amrmibn. Upon Wilson notice 10 Custome, INTERNET OPTIONS Selection(Xj Total Cost mini mDTAhnDTAType # of Outlets NRC MRC Microsoft Outlook Office Email X Inducted Web HosO . Starter X Included Static IP V41V6 "a .#" in rotes W eas or pectic va,w ectaMNhmama. TV Wood— &.pitons not wagabl.In a markets. Cusbm« ackrmWlatlpes and undembnds Cuctamar maY ba respotsmtae f« eddslanm muss. y FI ifcsming«wpydph[ fees for music cordained In my Aof Be Services. tndudlrii, but s«INmtedb Vkleo matter PUWbVlewVldeo. Internet selections & options not ontio xe at e1 markets. •• Avaloble for Standard & Preferred TV offeramly. • OrderForm Version v29 Page 1 of 4 COMCAST BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account Name: Village of Tequesta • Water Treatment ID #: 9687530 • COMCAST BUSINESS TOTAL SERVICE CHARGES Contcast Business Selection Quantity Unit Cost Total Cost Installation Fee X $199.00 $ 199 . 00 To1ai Monthly Service Charge $11M] Voice Activation Fee` Auto - Attendant Setup Fee Promotional Code (sapplimble) Voice Jack Fee Discount On Internet(If applicable) 10 Toll Free Activation Fee Discount On Video(!f appl cable) Directory Ustina Suppression Fee Docount On Votce(ir applicable) 'Per Me ecdvadon fee, up to fetr14) one maeinum chege. Total Discmml $10.00 Total installation Charges:* $is9 -o9 Total Recurring Monthly 8111." F $102.90 ' Does nottndude Custom fraWalkn Fees. ' A pplkaele federal, stdo, and kcal taxes ercl fees may apply. GENERAL SPECIAL INSTRUCTIONS $199 To be written Off- approved per Tim Fanning. already has svc at 01624 - 988975.1 • OrderForm Version v29 Page 2 of 4 COMCAST BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account Name: Village of Tequesta - Water Treatment ID #: 9687530 F COMCAST BUSINESS INTERNET CONFIGURATION DETAILS • Transfer Existing Comcastnet Email No Equipment Selection 1)3.01P Gateway Number of Static IPs* I I Business Web Hosting Yes If 5 a more Stalk. Irs ere requested a STATIC W JUSTIFICATION FORM I5 requ"d. COMCAST BUSINESS TV CONFIGURATION DETAILS Outlet Details Location Outlet Type Additional C omments: Outlet 1 - Primary Outlet 2 - Additional Outlet 3 - Additional Outlet 4 Additional OUTLE 9 & UP _ QUANTITY Outlet 5 - Additional Digital Outlet 6 - Additional HDTV Outlet 7 - Additional DTA Outlet 8 - Additional COMCAST BUSINESS VOICE CONFIGURATION DETAILS Phone # Type Voicemall Customer Equipment Phone 5 stem T ype (Key S ystem, PB X, Other Ph� ystem Manufacturer Fax Machine Manufacturer Alarm S ystem Vendor Point of Sale Device • Telco Closet Location Hunt Group Configuration Details Hunt G roup Features Requeste (Yes/No) Hunt Group Configuration Tyke Hunt Group Number Toll Free # Calling Origination Area Associated TN Directory Listing Details irectory Listing tpwmetl.Nensvowam."twd) Additional Voice Details Directory Listing Phone Number allar ID (Yes/No) Directory Listing Display Name 3allor ID Display Name (max 15 char.) DA/DL Header Text Information international Dialing (Yes/No) No DA/DL Header Code Information aall Blocking (YesWo) Standard Industry Code Information uto-Attendant (Yes1No) No OrderForm Version v29 Page 3 of 4 COMCAST BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account Name: Village of Tequesta -Water Treatment ID #: 9687530 • CUSTOMER BILLING INFORMATION Billing Account Name Villag of Tequesta - Water Treatment City Tequesta Billing Name (3rd Party Accounts) Stale FI Address 1 345 Teques Dr ZIP Code 33469 Address 2 Billing Contact Email bgomberg @tequesta.org Billing Contact Name Brad Gomberg Billing Contact Phone (561) 768 -0700 Tax Exempt?' Yes Billing Fax Number ' If yes, please provide and attach tax exemption certificale. AGREEMENT 1. This Comcast Business Service Order Agreement sets forth the terms and conditions under which Comcast Cable Communications Management, LLC and its operating affiliates ( "Comcast ") will provide the Services to Customer. This Comcast Business Service Order Agreement consists of this document ( "SOA "), the standard Comcast Business Terms and Conditions ("Terms and Conditions "), and any jointly executed amendments ( "Amendments "), collectively referred to as the "Agreement°. In the event of inconsistency among these documents, precedence will be as follows: (1) Amendments, (2) Terms and Conditions, and (3) this SOA. This Agreement shall commence and become a legally binding agreement upon Customer's execution of the SOA. The Agreement shall terminate as set forth in the Terms and Conditions (http: /Ibusiness.comcast.corn/terms - conditions / index.aspx). All capitalized terms not defined in this SOA shall reflect the definitions given to them In the Terms and Conditions. Use of the Services is also subject to the then current High -Speed Internet for Business Acceptable Use Policy located at http: // business. comcest. com /terms - conditions /index.espx (or any successor URL), and the then current High -Speed Internet for Business Privacy Policy located at http : /lbusiness.comcast.comtterms- conditions /index.aspx (or any successor URL), both of which Comcast may update from time to time. 2. Each Comcast Business Service ( "Service ") carries a 30 day money back guarantee. If within the first thirty days following Service activation Customer is not completely satisfied, Customer may cancel Service and Comcast will issue a refund for Service charges actually paid by Customer, custom installation, voice usage charges, and optional service fees excluded. In order to be eligible for the refund, Customer must cancel Service within thirty days of activation and return any Comcast - provided equipment in good working order. In no event shall the refund exceed $500.00. If you use the service in the first 30 days, you will be refunded your subscription fees, but charged the applicable one -time fee. 3. IF CUSTOMER IS SUBSCRIBING TO COMCAST'S BUSINESS VOICE SERVICE, I ACKNOWLEDGE RECEIPT AND UNDERSTANDING OF THE E911 NOTICE: • E911 NOTICE Comcast Business Voice service ( "Voice ") may have the E911 limitations specified below: • In order for 911 calls to be properly directed to emergency services using Voice, Comcast must have the correct service address for the Voice Customer. If Voice Is moved to a different location without Comcast's approval, 911 calls may be directed to the wrong emergency authority, may transmit the wrong address, and /or Voice (including 911) may fail altogether. • Voice uses electrical power In the Customer's premises. If there is an electrical power outage, 911 calling may be interrupted if the battery back -up in the associated multimedia terminal adapter is not installed, falls, or is exhausted after several hours. - Voice calls, including calls to 911, may not be completed if there Is a problem with network facilities, including network congestion, network/equipment/power failure, or another technical problem. - Comcast will need several business days to update a Customer service address in the E911 system. All change requests and questions should be directed to 1 -B00- 391 -3000. USE OF VOICE AFTER DELIVERY OF THIS DOCUMENT CONSTITUTES CUSTOMER ACKNOWLEDGEMENT OF THE E911 NOTICE ABOVE. 4. To complete a Voice order, Customer must execute a Comcast Letter or Authorization ( "LOA") and submit It to Comcast, or Comcast's third party order entry integrator, as directed by Comcast. 5. New telephone numbers are subject to change prior to the install. Customers should not print their new number on stationery or cards until after the Install is complete. 6. Modifications: All modifications to the Agreement, if any, must be captured in a written Amendment, executed by an authorized Comcast Senior Vice President and the Customer. All other attempts to modify the Agreement shall be void and non - binding on Comcast. Customer by signing below, agrees and accepts the Terms and Conditions of this Agreement. CUSTOMER SIGNATURE FOR COMCAST USE ONLY By signing below, Customer agrees and accepts the Terms and Conditions of Sales Representative Debra Isbell Ibis Agreement. General Terms and Conditions can be found at hllp: /lbusiness. comcest. comlterms - conditions / index.aspx. Sales Representative Code: 951 Signature: Sales Manager/Diractor Name Jerry Charles Print: �! � Sales Manager /DlreclorApproval: Title: `t Division: Central Dale: rC Lead ID 9687530 OrderForm Version v29 Page 4 of 4