HomeMy WebLinkAboutDocumentation_Regular_Tab 09_08/09/2018 ,�-,.�, .
,�EouEsrq TEQUESTA POLICE DEPARTMENT
;;r ,,�#;r�^;', °�"..
�p� o��� MEMORANDUM �
,�EPT�
To: Michael Couzzo
From: Gus Medina�J�'N1
�.-
Date: July 9, 2018
Subject: Motorola Solutions Services Agreement
The Tequesta Police Department's current service agreement with Motorola Solutions will
expire 09/30/2018. The new service agreement is scheduled to start 10/01/2018. The service
agreement will cover portable and mobile radios as well as the dispatch consoles for a period of
one year.
The amount of the new service agreement is $16,224.00. This is a $498.32 increase from last
years' service agreement.
� Moro�ocA SOLUT/ONS SERVICES AGREEMENT
,ann:Na�Sanerce Suppo�rv�m� Conbact Number USC400005313
l30t Festaqanq�,n Ro�ad
(8D0)2�7-23�/8
�ate:a�ro��zo�e
Company Narne: Tequesta,vllage Of Requi�d P.O.: No
Attn: Customer#: 1012622016
Bilbng Add�ess: 357 Tequesta Dr &11 to Tag#: Q001
CHy,State,Tp: Tequest�,FL,33469 Contract Sta�t Date: 10l0112018
Customer Contact: Contract End Date: 09f30l2019
Phone: An►niversary Day: Sep 30th
Payment Cyde: MONTHLY
PO#:
QTY MODEUOPTION SERVICE3 bESCR�TiON MONTHLY EXTENDEO
EXT AIiT
Tatal Services s1,352.U0 $16,224.OQ
SPECIAL INSTRUCTIQNS-Arr.,c�+ Subbot�al-Recurring Semces
SiAT�YEIYT O��MO�if FOR P9IFORMANCE OE9�10NS
Subtotal-One-Tirne Event
Servioes
Tatal �1,352.00 �16,224.00
Taxes - -
SERVICE AGREEMENT TO COVER 2 MCC5600 Grand Tota)
coNsa.es.2s r+�x�o�o�r�s.�o $1,352.40 $1�,224.00
APX6.►00 NOBILES AND 3 AP7C750Q TF8$86RYICE MIpUMT IS SUB�CT TQ STATE+MO LOC11L TAXN�Ni
CONSOLETTF.S_3ERYICE3 WCLUDED: �uRlso�rtONs w�r�tri�etF,TO ee vFr+F�BY wOraROiA
DISPATCH,TECFqVICAL SUPPORT,
MVfRASTRUCTURE REPAIA WITFI ADVANCED
REPLACBrENT,ON SITE MIFRASTRUCTURE
RESPONSE-PREMIER AND LOCAL RADIO
COh+�O PACKAG£-
The p�icas quoted via riis srrviaa aontrac3 ranewal
a�e ra6d m!y unbi expi�a5on d tha curtent service
oordrect. M Cu�mer dces nol provide to MSI a
vaid.exeaded oonlrPct renew�l wllfwn 30 deys of
OOf1MACt Y%pi�AtiOfl a OII�tN1IG i�fl1kl��lYY(6i
�qual b 5'X�cf�w sub�quent y�s annual
oontract ra6o�ril be hi{od to tlw Cusiarwr upon
raestabf�shrr�t of 1t1e e�ifed�efYice oDntrac.t.
Prioe wi�5X AdministaUo��fee onoe delinque�t=
a�aa.00
s s ci s�.
MOTOROLA SOUTH FLORIDA FSO PLANTATIO FL
N
MOT�ROLA SYSTEM St1PPORT CENTER ELGIN IL
MOTOROLA SYSTEM SL�PORT CTR-CALL SCHAUMBU IL
CENTER D0066 RG
MOTOROIA SYSTEM SCHAUMBU IL
SUPPORT-TECHNK'.AL SUPPORT DODBB RG
1 recehred 8talertterrls of Work that d�scribe the serviees pro�ridad on this A�roemerrt.Notorols's Servioe Terms
and CondWons,a oopy of which b attacbsd�o this Servlc�A�n�nMnt,is incorporaUd herein by tfiis hhr�ncs.
1
AUTHORIZED CUSTON�R SICNATURE TfTLE DATE
CUSTOMER(PRINT NAME)
MOTOROIA REPRESENTATNE(SIGNATURE) TI11E DATE
Cindes Markes 954�20-8888
MOTOROLA REPRESENTATIVE(PRINT NAME) PHONE
Camparry Name: Tequesta,V�lage Of
Co�t�act Number: USC000005313
Cd'►tract St3rt DaRe: 10/01/201 S
Contract End Date: 09r3012019
2
(� Moro�so�w soLurionrs
Cal I Center Operations 1-800-323-9949
Tequesta, Village of
To Place a Service Call for the Radio S tem excludes subscribers
St@p What ou need to do: Information to Provide
1 Call Motorola Call Center O erations 1-800-323-9949 use rom t#�, then rom t#7}
2 Provide Your Customer Name Villa e of Te uesta
3 T of R uest "I would like to o en a service call.'
4 Provide S stem 8� Site ID# A05981D27
5 Identif the Severit Level See Severi Table below
6 Your Name and Tele hone Number
7 Descri tion of the Problem/Failure As detailed as ssible
8 Record the Service Case Number provided to you by Motorola Call Center
O e�ations for service cali tradcin u ses
If on site support is required to resolve the service request, the Motorola call
Center O rations will dis atch the a ro riate local field service rovider.
To in uire on the Status of a Service Call.....
1 Call Motorola Call Center O erations 1-800-323-9949
2 Provide our"Customer" Name Villa e of Te uesta
"I would like to check on the staus of a service
3 Provide T of Re uest call."
The Service Case number assigned at the time
4 the service call was o ened. The number ou documented in Ste #8
SEVERITY LEVELS
Severi 8► Res onse Times
Level Response Definition
Severi 1 2 Hour Res nse S steml Site down or extremel d raded
Seve ' 2 4 Hour Res nse De �aded S stem/Site
Severit 3 1 Da Re onse Non emer enc , nan user effectin
3
Customer Name: �Ilage of Tequesta Effective Date: 10/1/2018
Contra�t Number: USC000005313
Site ID Nurnber: SZ0�981
QTY Equiprnent Doscription Covered
2 MCC55t)U Consoles
29 APX6000 Portables
10 APX6500 Mabiles
3 APX7500 Consolettes
Subscribers include Locai Radio Combo with P$D and Annual PM Chedc
4
cusean,�Name: Y�laae of Teoue�PD s�art oaee: 1N1l�(118
Contract Numbsr. USC000005313
QTY Model T Serial
1 APX7500 Consoiet�e 761 CQK0514
2 APX7500 Cot�solette 761 CQKU51 S
3 APX7500 Consolette 761 CAK0516
1 APXB500 52TCQK1574
2 ,4PX6500 527CAK1575
3 APX6500 527CQK7576
4 APX6500 527CQK1577
5 APX6500 527CQK1578
B APXB500 527CQK15T9
7 APX650Q 527Ct�K158Q
8 APX6500 527CQK1581
9 APX6500 527CflK1582
i0 APX6500 527CQK1563
1 APX6000 481CGiK4378
2 APX6000 481 C�IC4379
3 APX6Q00 481 CQK4380
4 APX6000 481CQK4381
5 APX6000 �81 CQK4382
B APX6000 487 CQIG4383
7 APX6000 481CflK4384
8 APX6000 4$1CQK4385
s aPxa000 as�cc�ca�
1d APX6000 481CQK4387
11 APXS000 481CQK4388
12 APX600Q 481GQK4389
13 APX6000 481CQK4390
14 APX6�Q00 481 CQK4391
15 APX6000 481CQK4392
16 APX6000 481CflK4393
17 APXB000 481 CQIG4394
18 APX8004 481 CQK4395
19 APX6000 481CQK4396
2D APX6000 481CQKA397
21 APX6000 481CQK4398
22 APX6000 481CQK4399
23 APX6000 481 CQK4400
24 APX6000 481 CQK4401
25 APX6000 4$1CQK4402
26 APXB000 4$1CRM3438
2T APX6000 481 CRtu13439
za aPxs000 ��c�saao
29 APX6004 4B1CRM3441
5
Service Terms and Conditions
Motorola Solutions Inc.("Motarola")and the customer named in thls Agreement("Custome�'}hereby agree as foHows:
Section 1.APPLICABIUTY
Ttrese Servioe Tem�s and Ca�ditions ap�ly to servioe contrads whereby MotoroMa wiM prwide to Cusbomer e�t#�{i}
maintenanoe,support,or othe�senrices under a Motorole Service Agreement or(2)instaAation services under e Mlo�orola
Installatio�Agreeme�t,
Sectfon 2.DEF�IITIONS AND INTERPRETATbN
2.1.^Agr�eemeni"means these Servioe Terms and Condidons;the oover page for the Service Agreemeni or the
Installa�on Agreement,as app6cable;and any other attad�meMs,aA of which are inaorporated herein by th�s referenoe. In
InterpreUng this Agreement and resolving any arnbigulltie.s,theae Service Terms and Conditions ialce precedenae over any
oover page,and the cover page talces precede�aver any attachmenLs, unless the cover page ar attachrnerrt states
otherwise.
2.2."Equipmertt"means the equipment tttat is Specified in the attachments or is subsequentFy aclded to this Agreement.
2.3."Services"means those instaNation,maintenarxe,support,trainfng, and other services described in thls Agr�eement.
S�ctio�3.ACCEPTANCE
Ci�stomer accepts these Servic�Terms and Co�diti�s and agrees to pay the prices set forth in the Agreement.This
Agr+eement beoomes bind'mg onty when accepted i�writing by Motorde.The term of this Agreement begins an the'Start
Date"indicated in this Agreement.
Section 4.SCOPE OF SERVICES
4.1.Motarola will provide the Sen+iCes described in this AgrpemeM or in a mare detailed statement of work br othef
dacume�attached�a this Agreernent.At Customers request,Motorola may alsn provide addifional services at MoDorda's
then-applicable rates for the services.
4.2 If Motorola is providing Services ior Equipment, Motorola parL9 or parts of equal qualiry wiil be used;the Equipment
will be serviced at leve�set forth in the manufac�urer'S proclue,�t m�nuals;Snd r�utine servioe proc�dures ttr�t are
prescribed by A�Iotorola vvill be iollawed.
4.3. If CuStomer purcfia5es fr�m Motvrola additiomal equQment that becomes part of the s�ne sy5tem a5 the�itial
Equipmer►t,the adddional equipment may be added b thi�Agreemer�t and will be biNed at the appicable rates after the
waRanty for that adc�iona�equipmer�expires_
4.d.AB Equipment must be in good worlcing order on the Start Dabe arwhen addidonal equipment is added to the
Agreement.Upon�easonable request by Nbtamla,Customer w�l provide a oomplete serial and model number list of the
Equipmenk Custome�must prompdy notify Mo#orola in vvrita�g when any Equipment is bst,damaged,stden or taken out
of service.Custiomers obligeti4n ta pey Service feas tor this Equipment will termit�ate et Uie end of the month�vrhich
Motanola�ec;eives the wn�ten notioe.
4.5.Customer must speafically idenMy any Equipment that is labeled inbrinsically safe for use in hazardous
envirorx�ents.
4.6. ff E�ipment cannot, in Mot�r�ola's reasonabie opinion,be properly or ecanornically serviced for a�y reasan, Motoroia
may modify the scope of Servioes re�ated to that Equipment;remove that Equipment fi�wn the Agreement;or increase 1he
prics W Servioe that Equipmerrt.
4.7. Custome�rtiust prvmpdy notify Motorola of arry Eq�apment faikKe.Motorala wiq respond to Customers notiFcabion in
a marx�er consisteM with the level of Service put�chased as indicsted�this Agreemenl.
S�tion 5.EXCLUDED SERVICES
5.1.Service exdudes the repair or replacement of Equlpmerrt ihat has beoorne defective or dama�ed from use in uther
f�an ihe normal,cusUom�►, Intended,and autl�riZed mannef;use nM in compb�with appl'�cable indusfry standards;
excessive wea�and tear,or a�ident, liquids� Power s�rges,neglect,ads af God or other force majeure everris.
5_2. Urdess speafically induded in this Agreement,Service exdudes ibems that are cons�rned in the normal aperation vf
the Equipment, 5uch as batterie.s or magnetic tapes.;upgrading or r�eprogramming Equ�rr�nt;aooessories, be�clips.
battfxy chargers,custom or special prvducts,modified units.vr svflware;and repair or maintenance of arry tr�smissian
line,antenna, nmcrowave equipment,tow�er or tow�er lighting,duplexer,c�ombiner,or multiooupler. Motorola has rw
6
abi�ations for arry trar�nission medium,such as telephone lines,computer networlcs,the intemet or the worldwide web,
or far Equlpmer�t maltunctlan caused by the trdnsmission me�unt.
Section 6.TF�AI�PLACE QF SERVIGE
Service wiN be provided at the bcation specified in this A�gr�eement.When Motada perf�ortns service at Custarners
location,Custorr�er wll provide Motorola,at no chaige,a non-hazardous work environment with adequate sfielter,heat,
lighk and power a�d with full and free access ta the Equipment.Waivers cf liability from M�toroia or its subcontracto�wiN
nd be imposed as a site aooess�equirement Custome�w�l provide aN i�om�ation pe�taining to the herdware and
softwar�e elements of amr system with which�e Equipment is interfacing so that Motorola may pe�form its Servioes.
Unless o�ise sta�ed in this AgreemeM,the hours of Servioe wib be 8:30 a.m.to 4:3Q p.m.,locsl time,exdu�ing
weekends and hdidays.Unless othenNise siated in this AQreemeni,the prioe for the Sarvices exdude any cha�ges ar
expenses associated with heC�copter or other urwsual acoess requiremeMs; �these charges or expenses are r+easonably
incumed by Motorda in rondering the Services,Customer agrees ta roimburse Mat000la for those chargea and expenses.
Section 7.CUSTOMER CONTACT
Cust�omer will prmride Motorola with designated points of oontaCt(list of names and pho�e numbers)that will be available
iwenty-fiuur(24)hours per day,seven�7)days per week,and an escalation procedure to en�►le Customer's personnel to
maintain contact,as needed.with Motorola.
Section 8.PAYMEN7
UMess altemative paymeni temts are stated in Mis Agreement,Motoroia wiN involoe Customer in advance for each
paymei�l period.AM othe�charges wiN be biled monthly,and Customer must pay each Imroice In U.S.dollars witl�ln twenty
(20)days of the invaice date. Customer wiN reimb�rse Mdorola f�or aN property taxes, sales and use taxes,excise taxes,
and other taxes or assessments that are levied as a result�Servioes rendered under this Agreement(exc�pt income,
proflt,and iranchise taxes of Motorola)by any govemmdntal entlty.
s�aioa a.wAftwwnr
Motwda waRaMs that its Services under this Agr�eernent wil be free af defects in materials and workmanship fw a period
of ninety(90)days from the date the performance of the Servioes are completed. In the event oT a bread►of this waRaMy,
Customer's sole remedy is to requke Matorala to re-pe�form the non-conforrning Service or to�d,an a pro-rata basis,
the tees paid for the non-aonforming Service. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES,EXPRESS OR
IMPLIED,INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILII'Y AND FITNESS FOR A PARTICULAR
PURPOSE.
Sectioo 10.DEFAULTITERNINATION
10.1. If either pariy defat�lt5 in the perfpmanCe of this Agr!eement,the other pariy wiQ give to the rqn-performing p8rty a
written and detaiied notioe of the defaul�The non-perfaming party unll have�►rty(30)days thereafter to provide a vKitten
plan to cure the dePauk that is acceptable ta the o�her party and begin'anplerner�ing the cure plan immediabey afber plan
approval. lt the non-perfortning party fads to provide or�nnpleme�t the cu�e plan,then the injured party. in addiaon to any
ather rights avai9able to it under law, may immediately terminate ihis Agreement effective upo�giving a written notice of
teRnination to the defauiting party.
10.2.Arry temrnation af this Agreement wilt not reGere either party of obligations previously incuRed putsuaM to this
Agreement,including payments which may be due and owing at the tirne of termination.All sutns owed by Customer to
Motonda will become due and payaWe irnmediately upon terminadon of this Agreen�ent. Upon fhe effeotive date of
tsrtnination,Motorola vr�l have no further ob�igation tc provide Servioes.
Section 11.W ITATION OF UABI LITY
Exo�t far personal injury or death, Motorola's Gofal IiaWity,whether foc txeaCh of coMract�warrantY,negligenoe,strict
liabilily in tort,a othervvise,will be limited to the direct damages rec�►erable under law.but not to exoeed tt�e price af
M�elve(12)morrth5 of Servipe provided undettt�s Agreernent ALTHOUGH THE PARTIES ACKNOWLEDGE THE
POSSI6ILITY Of SUCH LOSSES OR�AMAGES,THEY AGREE THAT MOTOROIA W1LL NOT BE LIABLE FOR ANY
C�MMERqAL IOSS; INCONVENIENCE; LOSS OF USE,TIME,DATA,GOOD WILL,REVENUES, PROFITS OR
SAVINGS:OR OTHER SPECIAL, INCIDENTAL,INDIRECT.OR CONSEQVENTIAL DAMAGES IN ANY WAY RELATED
TO 4R ARISING FR�IN THIS AGREEMENT OR THE PERFdRMANCE OF SERVICES BY MaTOROLA PURSVANT
TO THIS AGREEMENT.No adion for oo�tract b�or otherwise r�latirg to tl�e Nansadions cont�nplated by thi�
Agreement rr�ry be brought more than one(1)year afl�the accrual of the cause of action.except for ma�ey due upon an
open accouM.This imitetion of liabili�y will survive the enpiration w temiination of this l4greement and applies
notwwilhstanding any co�trery provision.
Saction 12 EXCLUSNE TERMS AND CONDITIONS
7
12.1.This A�greemeM supersedes a11 pnor and conc�xrent a�reemenffi and ur�derstandir�gs betvreen the parbes.whetlier
written or oral,r�elated to the Servicea,and there are no apreements or represer�tations oonaeming the subject matker ot
thi.s l�greement exoept for those expr�sed herein.The Agreement rnay not be amended ar modified exoept by a written
agreemer�t signed by authorized representatives of b�h p�ties.
12.2,Customer agrees to ref�rence this Agreement on any purch�se a�der issued in iurtherance of this Agreement,
however,an a�s�on of the referenoe to this Agreement wIN not atfect its applicab�iy.in no eveM wili elt�er party be
bound by any terms nonbined in a Customer puroliase order,adcnowledgeme�,or ather wn7ings unlesS:fhe purchase
order,adv�o�wiedgement,or other writing specificaHy refers bo ttds Agreement�dearty indicabe the intention a#both parties
ta o�►erride and modify this Agreemerrt;and the purchase order.adcno�wledc,�ement,or other writing i5 signed by authwized
representatives vf both parkies.
S�ctbn 13.PROPRIETARY INFORiIATION;CONFlDENTIAL�TY; INTfLLECTUAL PR4PERTY RICiHTS
13.1.Any irdamiation o�data in the form of spedfica�ons,drawings,reprinta,technical information or otherwise fumished
to Cuslomet under this AereemeM wiU remain Motornla's property,w�be deemed proprietaty,wNl be kept co�idential,
and wiN be promptly reiumed at Motorola's reques2. Customer may nat disclae�e,without Motorola's written perrnissfon or
as required by law,any confidentia!informatlon or daia to any person,or use c��fiderfial I�ormatian or data for any
p�xpose other than performing its obligations under this Agreement The obligatians set forth in this Section s�rive the
expiration or termination of this Agreement.
13.2. UNess otherwise agreed in vrriting, no�rnmercial or technical inforrnation disclosed in any manner or at any tlme
by Customer ta Motorda wfll be deemed secret or ca�fidential.Motorola w�l have na obligation to provide Customer with
access to iLg canfidential and proprietary i�formatiar�, induding oost and pricing data.
13.3.This Agr�eement does not grant directly ar by implication, estoppel,or otherwise,any ownership right or qcense
undet any Motorda Patent,ooPYright,trade secret,ar diher intelec�ial property Induding any InteNectual property areated
as a result vF or relaied tio the Equipment sold or Senrices perforn�ed under t�is Agreement.
Sectio�14.FCC LICFJr3ES AND OTHER AUTHORIZATIONS
Customer is solely respons�'ble fw obtaining licenses or dhe�authorizations�uired by the Federel Communicatio�s
Comm�ssion or any other federal,state, or local govemment eyency and for oomplying with all rules and regulations
required by gov�nmental agencies. Neith�Motorola na arry of its employees is an ager�i or representaGve of Customer
in any govemme�tal rnatters
Section 15.COVENANT NOT TO EMPLOY
During ihe term oF this Agreement and continuing fvr a period of Mro(2)year5 there�Rer.Custarr�er wiq riot hire.en9age
on contrad.solicR the er�toyment of,or recomrnead employrt�ent to arry third party of any empiayee af Moborda or its
subcontractors without the prior wriUsn authorization of Motorola.This provision applies only to those emplayee,s of
Motorda ar N�s suboontractors who are respor�sible��rendering services under this Agreeme�. If this provisio�is tound
to be ove�ty braad under applicable law,it wNl be modified as neoessary bo ao�form ta applicable law
Saction 16.MATERIAL5,TOOLS AND EQlJIP1ENT
Ap tools,e4ufpn�ent,dies,0auges,models,drawlnqs or oU�er mate�ials paid far or furnished by Motorola Wr the purpose
of thfs Agreernent wiil be and remaln the sole property of Motorola.Custa��er wiN safeguard aN such praperiy wFWe it ls in
Customer's cusbdyr or oorwd, be iabie for any bss or damage to tlus property,and retum it to Mdorda upon request.
This property will be held by Customer fpr Motorola's use without d�arge and may be remo�ved fmm Custdm�'s premises
by Mo�orola at any time without restric�on.
S�ctio�17.GENERAL TERM.S
17.1. If any court renders any portion of this Ag�ement unenforr.eable,d�e rernaining tertns will oontinue in full force and
effect.
17.2.This Agnsernent and the riyMs and duties of the paRies will be in�arpreted in acoordance with the iews af the State in
which the Servioes are performed
17.3. Failur+e to exerase any rlght wiM nat operale ss a w�iver d dmt right,power,or privilege.
1�.4. Neither party is liable for delays or lack of pe�fiormance resulGng from any causes that are beyo�d lhat parlys
reaso�able coM�+d,such as strikes.materiat�ges,or acts of God.
17.5.Moiorola may suboontract any of the woAc,but subcontracc;ting wdl not relieve Motorola of its dupes under this
Agreemsnt.
a
17.6. Exoept as provided herein, neither PaAy may assign this A�aement or any of its rights or obligations hereunder
without ihe prior written consent of the other Party,whit�consent w�ll not be unreasonably wlthheld.Any attempted
assignment,delegation�or transfer without the necessary oonsent wil be void. Notwitl�standing the foregoing,Matarola
may assign this A�reement to any af its afl�lafies or its rig�to reoeive payment wfthout the prbr oaiseM of Custorner. In
add�fon,in the ever�Motorola separates one or more of 11s businesses(each a"Separated Business"},whether by way af
a sale,estabbshmer�t of a jant venture,spuxN�or�herwise(each a"Separation Event"�,Motor�la may,wittiout the pr3or
written consent of the ofher Party and at rw 2�dditipnal oost to Motorda,as�ign this Agreement suCh that it wil a�ntinue to
benefit the Separa�ed Business and its aFfi6�tes(and MotoroNd and i1s a�f'iliates.to the extent applicable�forowving the
Separdfion Event
1T.7_THIS AGREEMENT WILL RENEW, FOR AN ADdITIONAL QNE(1�YEAR TERM,ON EVERY ANNIVERSARY OF
TF�E START DATE UNLESS EITHER THE COVER PAGE SPECIFICALLY STATES A TERMINATION DATE OR ONE
PARTY NOTIFIES THE OTHER IN WRITING OF ITS INTENTION TO DISCONTINUE THE AGR�EMENT NOT�ESS
THAN THIRTY(30)DAYS oF THAT ANNIVERSARY DATE.At the anniversary date, Motarola rnay adjust the price af the
Services to reflect its wrrent ratss.
17.8_ ff Motorola pravides Services arfter the termnatiort or expmati�n of this Agreement,the teRns and conditions in effect
at the fime of the termination or expiradon wiil apply to those Services and CusRamer agrees to pay for tt►ose servioes vn
a tirr►e and mate�ls basis at Motorola's then effedive hourly rabes.
Revised Jan 1,2010
9
�
Statement flf Work
On Site Infrasttvcture Response and Dispatch Service
l.o u�cscr;pt;on ors�wiccs
The Motorola System Support Center(SSC)will neceive Custonxr re+quest for service aad dispetch a Servioer.
'the Srrvicer will nespond to th�Custo�r location besed on p�r-d�tinod S�weriry Levets set fath in the
S�verity Definitions"Cable and Response arnes set forth in the Response 7'imt Tabk in order to Restore the
Syuem.
Motorola v�ill provide Case n�anagrroent as stt forth I�ereia Tt�SSC will maintain cont�t with tF�e on-site
Servicer until System Restocal aad Case is closod.The SSC will Continuously track and manage Cases frorn
creatan to close thnougb an autometcd Case tracking process. This Case manegement allows for Mot000la to
provide Case activity reports.
The terms and conditiau of this Statrn�x of VYork(SOW}ane an integral part of Motorola's Szrvice Tern�s
aad Conditions or other epplicable Agreement to which it is eaact�ed and made a p�rt tlxreof by this refenence.
2.0 Maarola has the following responsibilities:
2.1. Corninuously reteive srn�ia nequests.
2.2. Crcate a Gse as nacessary when savice requests are roceived Gather infom�arion to perform the
foll�wiag:
2.2.I. Cl�e�acterize the issue.
22.2. Determine a plan of action.
2.2.3. Assign and track the Case to resotution.
2.3. Dispatch a Servicer as required by Motorola starx�a�d procedures and provide necessary Case mfamation
oollected in 2.2.
2.4. Ensute the reqairod pasonnel have aooess to Cu.stomer information aa needcd.
23. Servicer will perfotm the folbwing on-site:
2.5.1. Ran diagnostics on the Infrasuuchke or FRU.
2.5.2. Replace defedive lnfr�structure or FRU.as applicabk.Cu.�fnme�Serv'�or Mo�vla may
pravide Infn�tructure or FRU.
2.5.3. 1'ruvide materials,tools,doc�snentation.physical plwming manuals,diagr�ticJtest oquipment and
arty other reqairerr�ents oa�ay to perfiom�the MaiMenar�ce sen-ice.
2.5.4. If a thitd pnrty Vmdrx is neaded to ResOore the System.the Servioer may acax»pany that Vendor
onoo the Custome�s prenrises.
2.b. Verify with CusWmer that Restvratwn is c�omptete or Systcm is func6nnal,�f n`quired by Cu�'s
�epair Vcrifx'adon in the CuxWmer Supp[xt Plan requi�ed by�clion 3�. If Yerification by Customcr
cannnt be eompk�ci within 20 m'v�utc�of Restorxtion,the Case will be cWsed and the Servicer will be
rr:leas�l.
2J. Es�alate the Casc w the s�ropriate harty upon expiradon of s R�po�se time.
2.8.Close thc Case upon receiving notifiration from Cus�omer or Ser+riccr.indicating the Ca�e is r�olved.
2.9.Natify Customcr of Casc St�us as dct'ax�d roq�irad by d�e Cl�stoo�cx Support Plsn:
2.9.1. Open end closed;or
2.9.2. Open,essigned to the Servica,artival of dK Savicer on-sita,defarod or delayed,ctosad.
2.10. Provide Case activity�eports to Customar.
3.0 Customer 1�d�e following r�esponsibilities:
3.1. Contact Motorola.ss n�essary.to request service.
3Z. Pro�ide Motomla with pre-d�fined Customer iafonnati�and prefarnces prior to Stact Date necessary to
cornplete Custorner Support Plan.
32.I. Cese notification preferences end pnocedure.
3.2.2. Repau Yerifiwtan prefer�ice and procedure.
10
�
3.23. Databese and escalation prncedure forrns.
3.2.4. Submit chaages in any inforir�sdon supplied in the Custotr�er Support Plu�to the Customer
Support Manager.
3.3. Provide the following informetion wha�initiating a service roquest:
3.3.1. Assigned System ID nurnber.
3.3.2. Probkra d�scr�tion and site bcation.
3.3.3. Other pertinzm information noquatad by Maorola to apen a Case,
3.4. Allow Servicots acoess to 6quipn�at.
3.5. Supply[nfrastructvre or FRU,as applicabk,in order for Motomla to Restore the System as set fath in
paragraph 2.5.2.
3.6. Maintain and store in an easily access�bk location amr aad all Software aeeded to Rcsbre dx System.
3.7. Maintain and sta+e in an easity access�ble location prnper Sy�e�n backups.
3.8. Far 6911 systan�.test the s000ndarylbsckup PSAP connection to be pneparod in the e►a�t of a
catastrophic failure of a sysum. Traia appt�pri.tte persomel on the procedures to perform the fimctivn of
switching to the backup['SAP.
3.9. Verify with the SSC'that Restoration is canplate or System is fiuidio�l,if required by Repair
Verification preferenoe proYided by Custon�in�ccocda�cx with section 3.2.
3.10.Coope�ate with Motorola and perform sll ads that are ra�sonaMe or nec�essary to rnabk Motorola b
pro�ide these services.
11
�
Sevcrky Detinitions Table
Severlty I.evel Preblem'iypes
Severity l • Respa�se is providod Cootinuotuly
■ Major System fsilurE
• 33•k of System down
■ 33•i.of Site chgnnel�dawn
• Site Emirrmmant alarrw(smc�lce,ac.'�eys,t�,AC power_
■ This levei is meant tn represent a majur isxue th3t resuitx in an unusable
systrm,su�sysstem,PcoduCt,or criticxl featur�;frcxn the Custcxner',r-
perspcctivc. No Wor1c-sraund cx immodi�te solutioa is available.
Scw�crity 2 ■ Response durin�Standard Business Day
• Significant System Impairment not to txc�d 33%of systzm down
■ System problems presently being monitored
■ �his levzl is meant to represent a moderate issue that limits a Custorrier's
�wrmal use of[he system,sub-system,product,or major uon�:ritical
feanu�s from a Customer's p�rspactive
Severity 3 • Respaise during Standard Business Day
■ Intermittent y�tem iy.Sues
■ InfoRnation questiorts
• (lpgradesJPrevtntbtive maintenance
• Thex level is meant to r�pr�+sent s mincx issue th�t d�s nnt pr�:lu�1e use of
the system,sub-system,proctuct,ar c`ritical featu�.s from g Castomc.c:rs
�'SpeCtive. It may aLSn repre&ent a�aemetit i8sue,inCluding
docum�aratian errors,ge�ral usage quc�stioas.recommendations for
hrcxtuct aih�ncement�or m�odifications,ar�schc�duled events such ai
�entative meiatenancx or ds stem
Response 7imes Table(Custorner's Response Tirne Classification is designated in the Sen+ice Agnement)
Sevtrity[.evel Premier Re�alu
Rapo�se Tm�e R�espo�n�e Tunc
Severiry I Within 2 haurs frcrm receipt of Within 4 hour�from receipt of
Nvti fication Notifieatiqn
Continuousl 24 z 7 Standard Business I�a•
Severity 2 Widtm 4 hour5 from reCeipt of Within 4 hours from reCeipt of
Nodfication Natificution
Standard Business Da S�sndard Businc�s Da
Sevtriry 3 Within 24 hwas from rCccipt of Within 24 haurs from recei�t of
Noti ficati4n Nptifiration
Standard Business Da S�andarci Busin�ss Da
12
�
Statement of Work
Technical Support Service
l.0 Description of Servicrs
The Technical Support service provides centrali�ed remote telephorte support for technical issues that
require a high level of communicateons systems expertise or tmubleshooting vn Equipment The
Motorola System 5apport Center's(5S�)Technical Sugport Uperatioo is S�ed with technologists
wfio specisliu in the diagnosis and resolutioo of systern perfamanae issues. Technical 3appon
Servi�e(i)d�oes not include soRware upgrades that may be required for issue resolution;and(ii)does
ncK include Ct�tamer training(iii)is only availsble for thae;e system tyFxa suppcxted and approvecl by
Teehnical Support C1�erations.
Technical Support is appticable to thc folbwing systean typc:;:Astn�?5 6.x,SmertZone v2.U.3 ami
highcs,SmartZ,anrJOmniLink.Eyl!.Private Da�a v2.03 and highcr,SmartN�t ucHi Con�entional Two-
w3y.
Tlte tcrms ancl cunditicirts of this St�tement of Work{SUW}an�sn integral part�f Muturolx's S��n�ic�
Tern�s and Conditions cx c�ther appliuible Agreement to whi�h it is attachul�xi rna�ie a psrt�he�reof by
this referenee.
2.0 Motorola has the following rrsponsi6ilities:
2.1. Respond to re�uests far Technical Support for tha Reswration of failed Systoms aad diagnosis
of operatioa problems in acoord�nce with tbe nespoa�e times set forth in the Remote
Technical Support Respocu�Times Table and the Severity L.evel definzd in the Severity
Definitions Teble.
2.2. Ad+rise caller of pr+ocedur�for determining any additional roquiremznts for issuz
che�cterization,Restaation,including providing a known fix for issue resolution when
aveilable.
2.3. Attempt rernote access to Syscem for remote diagnostics,whea possible.
2.4. Maintain oommunication with the Sarvicer or Custorrier in the field until clase of the Casz,as
needed.
2.5. Coordinate te�.�hnical resotuteons with agr�d upon third party vendor(s),as needed.
2.6. Escalak aad manage support issues.including Systemic issues,to Motorole engineenng aad
product gtnups,as applicable.
2.7. Escalate the Case to the appropriate pa�ty upon expiration of a Res�onse time.
2,8. Provide Configwation Change Suppo�t and Work Flow changes to Systems that have dial in
or rernot�access capability.
2.9. Det�nine.in its sole discretion,whea a Case requires more than the Technical Suppart
services descnbed in this SOW aad notify Custotoer of an alternative course of adion.
3.0 Custaner has the following r�spoosd�ilities:
3.1. Provide Motorola with prr-deftned information prior to Start Date necessary to complete
Customec Support Plan.
3.l.l. Cvmplete database and escaiation procedure forms.
3.1.2. 5ub�nit chsn��es in any informatifln supplied in the Custome�Support Plan to the
Customer Support Managa.
31_ Cwuacc the SSC in order to access the Technical Support Qperation,provide name of caller,
name of Custome�r.System[D number,Servire Agreeme�t number,site(s)in questions,and brief
descripcion of the prvblem.
3_3. Sapply on-site prrsencxa when reyuesteci by System SupfxNt C:enter.
3_4_ Validate i�sue r�tnlutinn prinr tn cicne af the Case.
13
�
3_S_ Albw Motorola remote acc�ess to thc System by tqwpping the System with the necessary
Connectivity_
3_6. Ackuawtedge that Cascs will be hanrilod in auoonian�with tl�times and pri�xitic�as ciefinaf in
Remote Teclmicai Sup�xxt Respunse Times Table and�he S�verity Level defincxi in the Sevc�ricy
Defe�itiau Table.
3.7. Cooperata with Motorola and perform all acts that ate reasonabit or necessary to rnable Motorola
to provid�the Teclwical Support sen�ice b Customcr.
Seti�ertty De(faklses T�ble
Severity Levd Probleo�T�
Severity I • Respanse is provided Cootinuously
• Major System failure
• 33°�6 0#'System down
• 33°r;of Site c6amels dowm
• Site Environment ala�ms(smoke,access,ternp,AC power.
• This level is meant to represent a major issue that resulu in an unusa►b[e
sysUzm.sub-system,Product,or critical features from the Gustomer's
perspective. No Work-around or immediate solution is available.
Severity 2 ■ Response during Standxd Business Day
■ Significant System Impaitrnent nvt to exceed;3°ro of system dowT
• System problems pre3endy being monitorxci
� This level is meant to represent s mocierxte issue that limits a Customefs
normal use of the system,sub-system,produc�or rnajor rwn�ritical
£�at�s from a Cu3torner's perspe�c.Kive
Severity 3 ■ Rasponse during Stondard Business Day
■ Intermittent rystem issues
• [nformatioa questions
■ Upgrades�revrnbtive maintenance
• This level is meant to represent a minor issue that does not preclude use of
the system,sub•system,product,or critral features firom a Custame�'s
perspective.It may alsc�reQreseut a ooemetic issue,iacluding
dacumentation errors,genrral usage questivns,recommendations for
product enhancements or modificatioos,and scheduled events sihch as
reventative maioteoaoce or ctls tem es.
Raoote Ta�aiad Support Reapouse Tieea T�bk
SE�'F.RITY RESPONSE
Severi l Witbin 1 Hau from ncei of Notificatian.Coatmuousl
Seveci 2 Within 4 Houls from ' of Notificstion,Staodard Business Da
Severi 3 Within next Susiness Da ,Sbndard Business Qa
14
�
Statement of Work
Infrastructure Repair with Advanced Repl�tcement
1.0 Dzscription of Services
lnfrasnucturz Repair with Advaoced Replarement is e repair service for Maorola and select thini party
Infrasw�.�ture as set farth in the applicabie atta�ched F.xhibin(s),all of which are hereby incorporated into this
Statement of Work(SOV1�by this referet�ce. [nfrastnicwre mey be repaired down to the Component level,as
applicable,at the Motorola Infras[ructure Depot Operations(IDO).At Motorola's discretion,selec[third party
[nft�structure may be sn�t to the arigasal equip�r�nt rnaoufacturer or third party vendor foc repeir.[f
Infrastru�,-ture is no(ongcr suppock�d by tfie origioal equipcoe�it rnanufacturer or third pftrty vendor,Motorola
may replace[nfractnuture with similar infrastrucdsre,when possible.
When available,Motorola wil!provide Customer with an Advenced Replacement unit(s)or FRU(sl in exchange
for Customer's malfunctioning FRU(s).Nc�n-seandard confi�uretions,Customer-modified Infrasmicture and
certain thir+d party Infrastructure are excluded from Adr•anced Rep{aoement service, Malfunctioning FRU(s)
w•ill be evaluated and repaired by IDO and returned to IDO ERU inveMory upon campletion of repair.
The terms and conditions of this SOW are an integral part of Motorola's Service Tem�s and Condiaons or other
applicable ageement to which it is attached and made a part thereof by this reference.
2.0 Motorola has the fo0owing responsibilities:
2.I. Use oommer�ially rza�sonable et�arts to maintain an inveMory of FRU.
2.2. Provide new or reconditioned units as FRU to Customer or Servicer,upon request and subject to
availability. The FRU will be of similar kit and versan,and wi(1 contaio like baards snd chips,as the
Cus#omer's malfutictioniog[�frastruchu'e.
2.3. Progrsm FRU to original c�perating parnmeters based on templates provided by Custome�as required in
Section 3.5. [f Customer cemplate is not prvvided vr is not reasonably utiable,a standard default template
will be used_
2.4. R[cip�rty�c:kage�nd ship Advan�ed Replac�ment FRU frnm lDQ cu select third psrty FRU imentcuy to
Cu.St�spr�cifiad acl�s.
2_4.I. Durirq�;normal c�rxting hours of Monc�ay through Friday 7:OOam to 7:UOpm C'ST,ex�luding
holiday�s,FRU will bt scnt next day au vis Federal Exprtss Priority Uvernight or UP$Red,unless'
o�herwisC requeste�i Stlect third party FRU may sltip seconcl day air via Fedtrgl Ex�r�s.,c Priority
Overnight or UP�red as notod in the attaehed cxh;bit(s). Matorala will pay far suc6 shippin�.,
unless CusWmer requests shiprnems outside of the abova mentioned stsndsr�d basiness hours
andJor carrier progrems,such as NFO(ncact Elight uut)_ In such�ses,Custorr►�r will bt subjec:t tu
s6ipping arni k�andl'mg char�s.
2.4.2. Whea sending the Adr^anced Replacament FRU to Cuswmer,pro��ide a retwn air bill in order far
Custan�r to ret�rn the Customer's malfimcooai�FRU. The Cuswmer's malfimctioning FRU
will becom�propary of Ib0 or selecx third pa�ty aod the Customer will own the Advanced
Replacement FRU.
2.4.3. When sending e Losner FRU to Custaner.lDO witl not provide a retum a'u bill for the
malfunctioning Infrastrucnuz. The Customer is respansible to arrange and pay for shipping the
rnalfimetioaing Infi�astruceune to[DO. IDO will Y+epair and return the Customrr's[nfi�asw�.-ture
and will provide a return sir bill for the customer to retum[DO's Loaner FRU.
2.5, provide rtpair return authorization number upon Customer request far[nfresuvcture that is not classified
as an Advancad Replacement or L.oener FRU.
2.6. Receive malfiu�ctioning[nfi^asttucture from Customer and docurnent its arrival,repair und retum.
2.7. Perform the folbwing service on Maorola lntrastructurr:
2.7.1. Perfonn an operatia�al check on t6e InfracLvcture to detennine the nature of the problem.
2.7.2. Replace malfimctioning FRU or Componenls.
2.7.3. Verify that Motorola infrastructure is redunod to Motorola manufactured specifications,as�plicable
2.7.4. Pertorm a Box Unit Test on all servioed lnfiastructure.
2.7.5. Perfam a System'fest on select Infrasd�cture.
15
� MOTrO�O�.A
2.$. Provi�it t!x fallowiug service oo select third psrty Iufi�stnx:tute:
2.8.l.Perfam pre-diagnostic and repeir services to confirm Infrastnicture malfiu�ction aad eliminate
seading lofrastructure with no tr�ouble found(NT�to thi�party vendar fa repair,when
applicable.
2.8.2.Ship malfunctioning lnfrastructure to the original equiprr�nt menufactur�r or third puty vendor
far r�epair service,when applicablz.
2.8.3. Track[nfruWcturz sent to the aigitial equipment mnnufacturer or third party vendor for ser��ice.
2.8.4. Perform a post test after repair by Momrda,original e�uipmeot manufacturer,or third party
veador to confirm�Ifunctioning InErasducxure has l+een repaired and functians properiy in a
Motorola System configuiation,w6ea applicable.
2.9. Re-prog�m rep�ired Infr�s�ucture to original operating pararoeters based on templates provided by
Custaoer as required by Section 3.5.If Customer tempUtte is not proYide3 or is not reasonablv usable,a
st�dacd default template will be used.If IDO determines tliat tbe malfunctioning Infrasu�ucture is due to a
Soflware defect,IDO reserves the right to rebad Infcastructune with a similar Software version.
Enba�ncernent Relzase�s},if aeeded,are subject to additiooal charges to be paid by Customer unless the
Custocner has a Motvrota Software Subsc�iption ageement
?.10.Praperly package repaired Infrastructure anless Cusbmer's malfunctioning FRU�vas exchanged with an
IDO FRU.Motorola will return Customer's FRU(s)to[DO's ERU inveatory.upvn completion of repair.
2.11.Ship re�raired Infrasducture to the Gustomer speci�ied address during nom�al��era�ting hours set fo�th in
2.4,i.FRU will be sent tw�-day air unless othen.�ise requested. Motorola will pay for such sbipping,
ranless Cusbamer requests shipments outside of the above mentioned standartl business hours andr�ar carrier
programs,such as NF�(next flight out). In such cases,Customer►vill be subjeet tfl shipping and hancfling
charges_
3.0 Custamer has the following res-ponsibilitiep:
3.1_ Conract or instru�t Servic:er to r�ntaCt the Makxolu System Supp�rt Center(SSG)and reyuest�n
Advanced Replac:ement,nr L.nan�r FRU an[i�return aut3�ocizatinn number(n¢Ges3ary for�11 nc�n-
Ad�are�d Replac:G•a�nt rep�irx)pr�r ta Shipputg rnalfunCtianing Infrastrueturp c�r third party
�nfrastructure named in the a�licable attsched Exh�'bit.
3_t.l_ Provide modcl description,model nuwber,srrial numbtr.ty�x of Systcm zmd Firmwar�:vcrsian,
symptom of pmblem and s�4iress of site 1ocatioa for FRU or lnfr�structure.
3_i.2. [ndicate if lnfrastructur�or third patty Infrasuuctunc being sent in for servica was subjecced to
physical daroage or lighming damage.
3.l3. fullow Motorola instnicti�reganiing iix:lusion a�remo��al of Firmware and Softwere
applications from Infrastructure being sent in for service.
3.1.4. Provide Gtistomer purchase onier number to secure payment for any costs described herein_
3.2 Pay for s6ipping of Advaaced Replacement or Loaner FRU from[DO if Customer requested shipping
outside ot standsrd business haurs or carrier programs set forth in section 2.4.1.
33 Within five(S)days of receipt of the Advancod Replacement FRU from IDO's FRU inventory,pro�-ly
pack�e Customer's melfwx:tianing[nfiastru�.-ture and ship the malfunctioning tnfrastru�.-tur�to IDO for
evaluatian end repair as set forth in 2.7.Customer must send tlx r�eturn air bill,referenced in 2.4.2 above
back to IDQ in arder to ensure proper tracking of the returned Infrastructure, Customer will be subject to a
replacement fee for melfunrtioniag lafraswcture not properly ret�rned. For Infrastrueture andlor third
party Infrastnicture rep�its thet are not exchanged in edv�ce,properly packa�e Infrastructure and ship the
malfunctioning FRU,at Customer's expense and cisk of loss to Motavla.Guston�er is responsible for
propedy packaging the Customer malfunctioning Infrastiucturr FRU to ensure that the ship�ed
[n5astructure arrives un-d:unased and in rep�irable conditiai. Clearty print the return authorization
number on the outsi�of the packaging.
3.4 [f received,Customer must properly pxica�e and ship Loaner FRtJ back to[DO within five(5)days of
reoeipt of Customer s repaired ERU.
3.5 Maiotain templates af Softwarelapplicatioos and Firrnware for reloadinB of Infrastructore as set fart6 u�
paragrap6 2.3 and 2.9.
3.6 For Di�ital[o-Car Video[n&astructure,remvve��deo from equipment�uior roo sendic�Infrasducture in for
rep�air. Videa retrie�al is a sepsrate service and is nat i�luc�d as part of tltis SOW.Additianal services
and fee applie�
3.7 Coopernte w�ith Motomla and perfarm all acts that are reasanable or nece�ary to enable Motorola tn
p�vide the Infra�vuc,'ture Repair with AdvanCed Replricement servi�t4 CuYtamer.
16
� Al07�OROLA
4A Ia additian to any exclusia�s nao�d'ui Sectian 5 of t6e Service Tern�s and Canditions or in a�y other
underlyiag Agreement to which this SOW is attachzd,the folbwing items are excloded from Infrastructure
Repaic with Advanced ReplacemenC
1. All tafraswctwe over se<<en('7)years from product eaneellatio�date.
2. All BraadbaodlWiNS Infrastructure three(3)yeacs from product cancellation date.
3. Physicalty dacnaged[nfrastrurture.
4. Thitd party Equipment not shipped by Motorola.
5. Consumoble itcros including,but not limited w,battcries,oonnectors,cables,tonelink cartridges.
6. Video retrieval fivm Digital IQ-Cer Video aquipment
7. Test equipment.
8. Racks,furniture and cabinets.
9. Firmware andJa Software upgiades.
17
�
Cowk Iafra�re E�ibit Iad Eze Fa �nd Nota
Grd lnciuded
Centra!Ele�.�uvni�s 8awk�s�(CEB1 [ocludcti Logy�ing Rccocder I�terface�c►d Naw�ork Heb,8nx[m�crfece MoJuk(BIMI,Cansok Operahx
Interfare Matule(COlhq,Dperator Inurfaa Modda{OMII.
Excludas all otker tec600byet
acc SUW 'fial for N14`E ' rceorders
Central Ekxtrouit Shelf{CES Iatluded
Cornpurcr(a) Includp cowiputces thu diteCtty interf3ce with CEB.In¢ludes kryboards,miee swd uackbdls.
Fuclud�s I�PtoP rns�uEas sad al]286,386,4&S comp�u�s De&cNvc ar phasp6ar-bisncd cathodc ray
Nbea CR s)�td buctied-in tlat I ' la ' tetemtion_
Cmisolcfs) Includcs oo�sot�(Conw�nd57'AR,C�m�andSTAR fitc,Cauraco�Gold Elitc M(.C'7�.Mt:C'7500 v.;
YPA1,MCCSS00,MIPi00Q,MC 100Q MC2000,biC230Q,MC3Q00)u put of complete rnrnmunicaua�
Sysltm Ituluding head6et jaCks,�al footswiltbes,ab�t goos�tic mu.ti+ophorn.•s 2id Consob leicYf�er
Ekctronics. Ez�udes abks
Co�xcale Audio Baoc CAB1 Inclndod
Dictapba�es,Logging,Re�orders and Recading Excludes a!I ta.�hoologies
E f 1 r�cc SQw 'ficall for NIc:E ' rccoNas
luaction Hox Iacluded
Microu�avc Eqnipmrnt. Excludeti frpm y�niCc agxmtnt but may bC rcpairal on an�bovC cont�C�tim�aKl w�terial basis Atl
Eqvi�xornt msu be shippad to[DO.
Exclud�s an oo-�ile sen�icas.
Monitor(s) fncludcs all Matomla ccrtificd monitot�co�noc�cd to computcrs that dircctiy iatc�f'scc with or c�rmd thc
comra�micatioas S.r�cta
ExcluJts def�uve or pdosp6or-burndd cathalr r�y whes CRT(s 1 and burned-io tlai pantl�iispla�•s i�mg.
re[eution ss well as monitors not ahipp�xt by Motorula a�aira canua be cimfmxd by a Mutorola fattory
''''�''��r ocdcr number.
StIC FR'(�77CY S.-.•iuos��} IRCIIkFL�NCLCIOCILS YYYI�7Y!
ExcluJes MFS•Rubidium 5ta�xiard N�work Tiroe anJ F ua�c devina
UPS Systea�s. Eaccluded from sm�ce aglxmeats bat m�y be repa'vtd on ea�rn•e eo�uact,time and msteriol 6asis.All
UPS Sysinms mint be�pe�!w[DO far�epuir.
Ezcludes batuci�s aud aa au�si�serviccs.
18
�
Statement of Work
Locsl Radio Combo Package
�.o Description
Local Radio Combo Package provides operatia�al chxk aad board kvd r�peir sa�vices for moblle,portablo,
cwaway and mobilc da�a_ An oper�tio�ral chvck is an anulysis of the Equipment to identify c�ctcrnat or mtcr�l
defects. Local Radio Combo Package also iacludes se�vice on standard palm microphones and single mobile
coatrols heads,provided thet tbey arc required for normal o�atan of the two-way mobik and a�r included at
d�e point of am�wfacture.Service is only included an Equipment speciCx;ally named in the applicabk
A�ne�t to which this Stateme�►t ot Work is att�hed_
Local Radio Combo Packago excludrs repairs to:optior�al eccessories;iDEIY accessories;iDEN mabilz
microphones;oon-sWndard mobile microphones,mobile ezternal speakers;optional or additirn�al contro[
heads,siagle and multiple uait porq�ble cbrgers:ba�teries.mobile antennas;mobile power&antenna cables
aud power supplies.
The following are excluck�d frum Local Raclio Ccxntx�a-ervice emk�dtey an:�hn.wci as an option for an
additiornal foe.The optior►s ue OnSite,Radio Survcy and Arn�lysis,Portable Remote Speaker Microphones.
Porteble Antenna Repla�.�nnrnts Mobile Remote Control Hads.
The 1cr�rn arn!�anditions af thia SOV1'a�e an integral purt af Motortila's Scrvice Terms and Condition.K ar cNh�
applic�Me agreement to which it is ateac6ed and made a part thereof by this reference.
2.0 Motorols hes th�following responsibilities:
2.I $crvice!t�bc perf�rtnoci at Hte Sen iccr facility during Stanclard Busincss Day�-
2.2 Pe�fam an operstiooal d►eck on the Equipment t�de�ecarine the nad�e of the qoblem.
2.3 Remove/reinstall mobik a data Equipment from/to Customer's vehicle as needed for additioual setvicing.
2.4 7esc md Restore the Equipment[o Motorola fsctory specifications.
2S Rwnove any dub�t,�d/or fv�ign substanca fram the Equi�.�n�
2.6 Reprogram Equipment neressary W rewm Equipment to wigiml ope�ating paramecers based on the
teaiplau in the Equipment,if t6e templete iaforroation can be revieved from the Equipment,ar from a
badcup diskette pro�ided by Customa containing thc template infarnation. lf the Customer templata is
nat providt�c!or not n�sonably usebte,a generic templalc utilizing the lnest Radio Scrvice Software
{RSS)�ersion for that Equipment will be usod. The Equipmem will require additional programming by
the Custortxr to Restoer the original template.
2.7 Notify Custaner�compktiort of r�ep�ir for pickup of Fquipment
3.0 Cust«ner tns the following Respons�bilities:
3.l Deliver end pick up Equipment tdfrom the Secvictr facility.
3.2 lnform Suvicer of d�.�ription of problem for Equipma�t M�nught in for servict.
3.3 If the Equipment will not pvwer up,or if desirod,supply Servicer witl►a backup disketie with the
Software template or pra�ammin�ia order to assist in returnin�1he Equiprt�ent w ori�inal operating
paramrters. lf epplicsble.recad tl�cument flashc�dz far eaeh radio.
3.4 If Mo�aola must usc a gcneric tcmplatc�o rc�store EquiQraent to operating condition,Custoa�er is
respvnsible for arry pro�ammin�required oo Restore Equipmrnt to desired p�nameters.
3.5 Cooperate with Motords and perfam all xts that are reasonabk or nooessary to enabk Motorvla to
providc the L,ocal Radio Co�ubo Pzetage service to Custorntr.
19
� MOT�O�ROiLA
Statement of Work
Loc�l Rsdta Combo Package
OnSite Option— Pick up & Delivery
1.0 Description of�rvi�:e
Equipment will be picked up from and delivered to the CusWcner's locarion.within a designabed radius af the
Servicrr faciGry.Schedule pickups will be muwally agrced upon and outliaed ia t6e Customa S�pport Plan
This Option covers F.�ui�rnent thai is spahfically narned in the applicable Agreemrnt�o wluch this S�stemcnt
of Work is attached.
2.0 Motorola has thz following responsibilities:
2.1 Use reasonable afForts to pickup and delir�er Equipment per the mutually agn,�:d upon Custom�r location,
days nf w�k,and preferred time. If a pick up/deliv�ery eannot oeeur aecor3�g to the�xefe�red scheclule,
Custom�will be contacted prior to the sc6eduled pick up/delivery,to arrange a mutually agreeat.ile
altemativr date aiid,br time for piek up.'delivery.
2_2 G��neratc serviu,rcceipt anci leave with Customer.
3.0 Customer has the faltowing responsibilities:
3.I Desig��ate mutually agreeable bcatiou for ser�ice pickup atxl detivery,days of wc*�k,and pref�rred timz.
3_2 Prnvide prnblem�Sc.�ription along with unit
zo
� MQT'�OROLA SOLUTIQN$
Statement of Work
Subscriber Preventative Maintenance�Local)
I.0 Description of Service:
Subscriber Preveniative Maintrnance provides for one�oual operation test to ensure tlx Custome�'s Equipa�ent maets
manufact�s spc�cifications. Thi�service will be provided during Stundard Bwiness Days ac the Servicer fmcility. This
service covers F�uipment that is specifically named m the applieable Agr+eement to ►�hich tbis Statetaent of Work is
uttached. '
2.0 Motorola has the fallowing resp[,nsibiliti�:
2.1 Physically inspzct the Equiprteeot.
2.2 R�nove�y ciust,andlor foreign substancts fr�om the Equipment.
2.3 Measure(original measurements and the adjusted measurements},record,align and adjust the
fc�llowing�ppliuibk:Equipment parameters,tu the frcx�uency acki modulatiun oudined in the Rules
and Regulations of the Federal Canmunications Cortunission(FCC):
2.3.1. Rc�:eive fn�uerx:y
2.3.:. Transmit frzquertcy
2_3.3. D�:viation
2.3.4. Trac�smittzr power
23.5. Retlectcxl puwrx in ant�Ku�a line(mubil�anlennas only)
2.3.5. Receive seasitivity
23.7. Audit output levcls
3.0 Customer has ihe following respon4ibilities:
3.1 Provide prefer�ed scheduie for Subscriber Preventative Mainte�ance to Motorola.
3.2 Contact the Servicer prior to Equipment ixing brought in for servic�.
3.3 Deliver portable Equipment and/or drive vehicks with mobile Equipment to 5ervice
21
PUBLIC RECORDS. In acxordance with Sec. 119.0701, Florida Statutes,
CONTRACTOR must keep and maintain this Agreement and any other records
associated therewith and that are associated with the performanoe of the work
described in the Proposal or Bid. Upon request from the Yllage's custodian of
public records, CONTRACTOR must provide the�Ilage with copies of requested
records, or allow such records to be inspected or copied, within a reasonable time
in accordanoe with access and cost requirements of Chapter 119, Florida
Statutes. A CONTRACTOR who fails to provide the public records to the�Ilage,
or fails to make them available for inspection or copying, within a reasonable time
may be subject to attomey's fees and costs pursuant to Sec. 119.0701, Florida
Statutes, and other penakies under Sec. 119.10, Florida Statutes. Further,
CONTRACTOR shall ensure that any exempt or confidential records associated
with this Agreement or associated with the performance of the work described in
the Proposal or Bid are not disclosed except as authorized by law for the duration
of the Agr�eement term, and following complefion of the Agreement if the
CONTRACTOR dces not transfer the records to the Village. Finally, upon
completion of the Agreement, CONTRACTOR shall transfer, at no cost to the
�Ilage, all public reoords in possession of the CONTRACTOR, or keep and
maintain public records required by the�Ilage. If the CONTRACTOR transfers all
public records to the �Ilage upon completion of the Agreement, the
CONTRACTOR shall destroy any duplicate public records that are exempt or
confidential and exempt from pubtic records disclosure requirements. If the
CONTRACTOR keeps and maintains public records upon completion of the
Agreement, the CONTRACTOR shall meet all applicable requirements for
retaining public records. Records that are stored electronically must be provided
to the VILLAGE, upon request from the vllage's custodian of public records, in a
format that is compatible with the�Ilage's information technology systems.
IF CONTRACTOR HAS QUESTIONS REGARDING THE
APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO
CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS
RELATING TO THIS AGREEMENT, PLEASE CONTACT THE
VILLAGE CLERK, RECORDS CUSTODIAN FOR THE VILLAGE, AT
(561) 768-0685, OR AT ImcwilliamsCdlteauesta.ora, OR AT 345
TEQUESTA DRIVE, TEQUESTA, FLORIDA 33469.